Prioritization of Design Requirements for Quality Engineering Education

2014 ◽  
Vol 1 (1) ◽  
pp. 17-40
Author(s):  
K. Venkatasubbaiah ◽  
N. Chandra Shekhar ◽  
Narayana Rao Kandukuri
Keyword(s):  
Engineering Education ◽  
Quality Function Deployment ◽  
Educational Institutions ◽  
Quality Engineering ◽  
Total Quality ◽  
Customer Needs ◽  
Customer Group ◽  
Design Requirements ◽  
Voice Of Customer

The educational institutions must strive to impart quality education and have to create greater satisfaction in their customer group. Quality Function Deployment (QFD) which is a customer driven tool in implementing Total Quality Management (TQM) helps to accomplish this task. One of the phases in QFD methodology is known as House of Quality (HoQ), which is concerned with translating the voice of customer into design requirements by stakeholders. Design requirements will determine how the customer needs are to be fulfilled. This paper presents an integrated methodology (HoQ-ANP) to translate Voices of Customer (VoC) or customer needs (CNs) into design requirements (DRs) and to determine the importance weights of DRs by considering the complex dependency relationships between and within Customer needs and DRs for total quality in engineering education. In order to deal with the vagueness, uncertainty and diversity in dependency relationships fuzzy set theory and group decision-making technique are used to determine the priority structure of CNs, inner dependence among Customer Needs (CNs), Inner dependence among DRs and inter-relationship between CNs & DRs. Prioritization of design requirements for quality engineering education is determined through a case study by employing HoQ-ANP methodology.

Prioritization of Design Requirements for Quality Engineering Education

2015 ◽  
pp. 774-797
Author(s):  
K. Venkatasubbaiah ◽  
N. Chandra Shekhar ◽  
Narayana Rao Kandukuri
Keyword(s):  
Engineering Education ◽  
Quality Function Deployment ◽  
Educational Institutions ◽  
Quality Engineering ◽  
Total Quality ◽  
Customer Needs ◽  
Customer Group ◽  
Design Requirements ◽  
Voice Of Customer

The educational institutions must strive to impart quality education and have to create greater satisfaction in their customer group. Quality Function Deployment (QFD) which is a customer driven tool in implementing Total Quality Management (TQM) helps to accomplish this task. One of the phases in QFD methodology is known as House of Quality (HoQ), which is concerned with translating the voice of customer into design requirements by stakeholders. Design requirements will determine how the customer needs are to be fulfilled. This paper presents an integrated methodology (HoQ-ANP) to translate Voices of Customer (VoC) or customer needs (CNs) into design requirements (DRs) and to determine the importance weights of DRs by considering the complex dependency relationships between and within Customer needs and DRs for total quality in engineering education. In order to deal with the vagueness, uncertainty and diversity in dependency relationships fuzzy set theory and group decision-making technique are used to determine the priority structure of CNs, inner dependence among Customer Needs (CNs), Inner dependence among DRs and inter-relationship between CNs & DRs. Prioritization of design requirements for quality engineering education is determined through a case study by employing HoQ-ANP methodology.

scholarly journals Design Of Sales Application Models Using Quality Function Deployment Method And System Development Life Cycle: Case Study At Giriloyo Batik Tulis Center

2021 ◽  
Vol 328 ◽  
pp. 04017
Author(s):  
M Sulistyani ◽  
M As’adi ◽  
A N Zaman ◽  
H Mahfud
Keyword(s):  
Life Cycle ◽  
Quality Function Deployment ◽  
System Development ◽  
Quality Function ◽  
Customer Needs ◽  
Technological Advances ◽  
Development Life Cycle

Kampung batik Giriloyo is one of the centers of batik tulis production in Indonesia, located in Yogyakarta. During Covid-19, the number of visitors decreased from 600 – 1500 people per day to 50 people per day. Based on data from the financial department of Kampung batik Giriloyo, sales of Giriloyo’s products have also decreased by 67.78% from 1.997 billion to 643.3 million. In addition, based on data from Bank Indonesia, e-commerce transactions in Indonesia increased by 18,1% (98,3 million transactions) with transaction values increasing by 9,9% (20,7 trillion) during covid-19. Based on these problems, by taking advantage of technological advances, the researcher proposed to design a sales application as an alternative to increasing the sales of batik products in Kampung Giriloyo. This study aims to determine the features needed by visitors in Kampung batik Giriloyo for application using the quality function deployment method to determine customer needs and the system development life cycle to design application models. The results of this study are 9 lists of customer needs for the application, the features for the application, and the prototype of the application.

A Study on Adaptability of Total Quality Management in Engineering Education Sector

2012 ◽  
Vol 2 (4) ◽  
pp. 25-37 ◽  
Author(s):  
Chandra Sekhar Patro
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Engineering Education ◽  
Quality Management System ◽  
Educational Institution ◽  
Educational Institutions ◽  
Second Phase ◽  
Total Quality ◽  
Two Phase

Quality management is an approach to management which requires establishing quality policies, procedures and practices on regular basis. Engineering education is a process of developing techno human resources, which are to be used later as input to industry which in turn produces goods and services for the societal use. Having considered the current situation of the engineering educational system and the quality of all its individual components it can be noticed that the awareness of the importance of education as a foundation for the growth and development of the country, such as India, is not strong enough. Engineering graduates passing out from educational institutions have to fulfill modern and high standard requirements that are needed by industry. Therefore, there is a greater need to instill quality in engineering education to produce technically skilled and creative man-power in India. The continuous assessment of quality is of paramount importance for educational institution. Education efficiency and success does not depend just on quantity but as well on quality. This paper has discussed key points for the improvement in the quality of engineering education with a case study undertaken at various engineering colleges in India. The study was conducted in two phase; first phase is the critical investigation of the literature and the second phase is a study on the quality of engineering education provided by the educational institutions in Visakhapatnam city. A simple random sampling technique was adopted for the study. A research study described in this paper identifies and analyses the quality of engineering education at the educational institutions which adopt the total quality management system to increase the quality and meet the industrial requirements and then suggests some ingredients to improve the quality.

High Touch—Systematic Identification of Customer Needs: Case study of an Home Electric Washer

1997 ◽  
Vol 41 (1) ◽  
pp. 455-459
Author(s):  
Myun W. Lee ◽  
Jong Soo Lee ◽  
Myung Hwan Yun ◽  
Sung H. Han ◽  
Chang S. Yoon
Keyword(s):  
New Product Development ◽  
Quality Function Deployment ◽  
Design Principle ◽  
Customer Needs ◽  
Human Needs ◽  
Product Function ◽  
Systematic Methodology ◽  
Development Processes ◽  
Systematic Identification

In the emerging paradigm of new product development, integrating ergonomic design principle as related to the potential needs and implicit demand of the customer is strongly emphasized. However, traditional development processes are widely used in the design of home appliances such as electrical washing machine. The first author provided the concept of ‘High Touch’ design as a systematic methodology to identify customer needs in a consumer product. In the High Touch design process, matrices of human needs and product function are formulated and evaluated using the concept of quality function deployment. Based on the evaluation result, an electronics company in Korea developed a new model of electric washer with strong market response. This paper describes the methods and analyses used in the conceptual design of the washer.

Enhancing voice of customer prioritisation in QFD by integrating the competitor matrix

2020 ◽  
Vol 70 (1) ◽  
pp. 217-229 ◽  
Author(s):  
Zafar Iqbal ◽  
Nigel Peter Grigg
Keyword(s):  
Quality Function Deployment ◽  
Current Practice ◽  
Geometric Mean ◽  
Strong Relationship ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Importance Ratings ◽  
Voice Of Customer ◽  
Hierarchy Process

PurposeQuality function deployment (QFD) is a quality improvement methodology using a system of interrelated matrices, where the influence of any one matrix may meaningfully change the concluding outcomes. In these interconnected matrices, the voice of customer (VOC) matrix and competitor matrix have a strong relationship. The current practice of finding improvement ratios (IRs) does not incorporate competitors' rating in a way that fully utilises competitors' rating information. The aim of this article to enhance VOC importance ratings by utilising the application of analytic hierarchy process (AHP) combined with the geometric mean (GM).Design/methodology/approachThe current practice of computing IRs may divert QFD practitioners' attention from a potentially important VOC to less important VOC. In the first step using the existing competitors' ratings, a matrix of multiple comparisons is generated for all competitors. In the second step GM for each VOC is integrated with present VOC importance ratings to set new ratings.FindingsA QFD case study from the published literature is used to illustrate the application of new method. It is described how the existing results of the case study may divert to flawed decisions. It is further corroborated that in this way re-ranking of existing VOCs better achieve the goal of customer satisfaction in relation to VOC ratings and competitors' rankings.Originality/valueBy employing this method, competitor rating can be transformed to two dimensional results, which provide a better picture to practitioners in observing their company's position and in improving VOC rating as well.

scholarly journals IMPLEMENTASI MODEL ABC PADA RUMAH SAKIT DENGAN MENGGUNAKAN METODE QFD DAN BENCHMARKING: CONTOH DESAIN

2018 ◽  
Vol 7 (2) ◽  
pp. 69
Author(s):  
Rini Oktavera
Keyword(s):  
Quality Function Deployment ◽  
High Sensitivity ◽  
Labor Cost ◽  
Special Treatment ◽  
Abc Model ◽  
Customer Needs ◽  
Material Cost ◽  
Laboratory Services ◽  
And Performance ◽  
Voice Of Customer

This research applied quality function deployment method and benchmarking to find outcustomer needs (a hospital) in term of problems relating with ABC based-costinformation system (ABC system) in a hospital. QFD and benchmarking approach wasused to yield an ABC model based on technical response which is identified from VOC(voice of customer) analysis. Collected information is not only for determining accurateproduct cost but it is also useful for operational strategic related with processimprovement, product design and performance measurement.First step is to identify customer needs (a hospital) toward activity based informationsystem (ABC system). Next step is to determine customer needs’ priorities based on thecollected questionnaire. Best activity is found after constructing matrix of a technicalresponse from a hospital against customer needs. Further step is to do competitor’sbenchmarking analysis to obtain hospital condition against its competitor. Thisinformation will be useful for making an improvement plan toward its own currentactivity based-information system.Analysis result shows that customer needs toward ABC model is detail cost informationper patient for administration item. Meanwhile, technical response considered byhospital to have high sensitivity toward ABC model is labor cost, special treatment cost,material cost (medicines), laboratory services, material cost for treatment

Towards a Model-Based Framework for Linking Design Requirements to the Functional Layout of the Product

2001 ◽  
Author(s):  
Patrik Nilsson ◽  
Björn Fagerström
Keyword(s):  
Quality Function Deployment ◽  
Functional Requirements ◽  
Industrial Case Study ◽  
Proposed Model ◽  
Functional Layout ◽  
Design Requirements ◽  
Stakeholder Needs ◽  
The Voice ◽  
Early Phases

Abstract The aim of this paper is to bridge the gap between the requirements and the functional layout of a product during the early phases of product development. During these early phases, it is important to capture the customer’s desires in order to achieve success in the market. A common methodology for this is Quality Function Deployment (QFD). However, we argue that it is important to consider different stakeholder needs and not only the ‘voice of the customer’ to create a well-balanced product. The proposed model uses a QFD with a broader approach in which different stakeholders are considered. The needs from the stakeholders are divided into functional requirements and non-functional requirements (constraints), and linked to the functional layout. The model will support the decision-making process and help the designer balance the interests of different stakeholders and the related functions, resulting in a more balanced product. The model has been applied in an industrial case study.

On Defining Product Requirements: A Case Study in the UK Health Care Sector

2001 ◽  
Author(s):  
Vassilis Agouridas ◽  
Jim Baxter ◽  
Alison McKay ◽  
Alan de Pennington
Keyword(s):  
Health Care ◽  
Knee Joint ◽  
Quality Function Deployment ◽  
Business Processes ◽  
Solution Space ◽  
Health Care Sector ◽  
Customer Needs ◽  
Effectiveness And Efficiency ◽  
The Uk

Abstract Design is one of the core business processes involved in product development, and approaches such as Quality Function Deployment (QFD) and Axiomatic Design (AD) have been developed for improving its effectiveness and efficiency. However, they are limited in their provision of structure and formalism to the mapping of customer needs to product requirements. This is in part due to lack of identifying characteristics of customer needs. The characteristics of Solution Space™, consisting of pairs of opportunities and constraints, address partially this by providing a framework for identifying sources of product requirements. This paper reports the results of a case study, within the UK health care sector, related to the design of an artificial knee joint. In particular, it is shown how AD and the framework consisting of pairs of opportunities and constraints can be used in conjunction with each other to establish a view of the system of which the artificial knee joint forms part. The development of such a view helps to ensure that characteristics of potential stakeholders’ needs are more appropriately identified. This is a prerequisite for the establishment of more formal relationships between stakeholders’ needs and product requirements.

Implementing product design assessment with sandwich-like architecture: A case study in an automotive company

2020 ◽  
Vol 234 (18) ◽  
pp. 3614-3628
Author(s):  
Jinheng Gu ◽  
Changqing Liu ◽  
Shenghui Fu ◽  
Changle Pang
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
Integrated Approach ◽  
Design Stage ◽  
Design Factor ◽  
Design Assessment ◽  
Product Value ◽  
Network Process ◽  
Design Requirements

Product design-oriented models are a decision-making problem with multiple criteria based on the assessment of product design factor that represent engineer judgments and customer desires, and are used to adapt to increasing competition and high levels of customization. Thus, in this work, a “sandwich-like” architecture and a hybrid integrated approach including triangle fuzzy numbers, quality function deployment, and the LeaderRank algorithm are respectively proposed to express and assess product designs more effectively. Additionally, the proposed approach is a measure study which can determine the design requirements, the relationships between product design and customer requirements, and the correlations among product values. The fuzzy analytical network process and LeaderRank algorithm are employed to evaluate the product design requirements and interaction between the product value and the uncertainty that exists in expert judgment. Besides, a case study is selected as an example to illustrate the “sandwich-like” architecture in the product design stage, and a priority analysis is performed to assess the importance degrees of product designs for customer needs, thereby providing optimization for product design and an effective approach to improve the product value.

Sign in / Sign up

Export Citation Format

Share Document