Online Retailer Reputation, Satisfaction, and Trust as Catalysts in the Consumer Perceptions of Ethics on Online Retailers and Repurchase Intention

2021 ◽  
Vol 13 (2) ◽  
pp. 1-18
Author(s):  
A. F. M. Jalal Ahamed ◽  
Long Pham
Keyword(s):  
Structural Equation ◽  
Equation Model ◽  
Consumer Perceptions ◽  
Consumer Trust ◽  
Future Research ◽  
Significant Positive Effect ◽  
Repurchase Intention ◽  
Online Retailers ◽  
Two Factors ◽  
Positive Effect

This research investigates the effect of consumer perceptions regarding the ethics of online retailers (CPEOR) on repurchase intention through reputation, satisfaction, and trust. The authors performed structural equation model analysis with SmartPLS on a sample of 458 responses collected from Vietnamese consumers. They found that CPEOR has a significant positive effect on reputation, satisfaction, and trust. As expected, trust and satisfaction directly predict repurchase intention; however, reputation does not directly follow this pattern. Instead, two prosocial constructs, namely trust and satisfaction, channel the effect of reputation on repurchase intention. Contrary to the conventional understanding that a favourable reputation will predict higher consumer trust, they found a negative correlation between these two factors. The managerial and theoretical contributions of the research and direction for future research are highlighted.

scholarly journals ANALISIS PENGARUH BUDAYA ORGANISASIONAL DAN KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASIONAL DAN KINERJA BIDAN PADA RSUD KOTA MATARAM

2019 ◽  
Vol 8 (3) ◽  
Author(s):  
Baiq Sukmawati ◽  
Lalu Suparman ◽  
Surati Surati
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Organizational Commitment ◽  
Structural Equation ◽  
Equation Model ◽  
Sem Analysis ◽  
City Hospital ◽  
Significant Positive Effect ◽  
Mediating Role ◽  
Positive Effect

This study examined the influence of organizational culture and job satisfaction on organizational commitment and performance of midwives in the Mataram City Public Hospital. Specifically the purpose of this study was to determine the significance of the influence of organizational culture, job satisfaction and organizational commitment on the performance of midwives, to know the significance of organizational culture and job satisfaction on organizational commitment, and to know the mediating role of variable organizational commitment in midwives in Mataram City Hospital. The study population was 72 midwives in charge of the RSUD Kota Mataram. This study uses structural equation model analysis (SEM analysis) with smartPLS applications. The results showed that organizational culture and organizational commitment had a significant positive effect on the performance of midwives, while job satisfaction did not significantly affect performance. Organizational culture and job satisfaction have a significant positive effect on organizational commitment. For the influence of mediation on organizational commitment, there is a full mediating role in the influence of job satisfaction on midwife performance, while the influence of organizational culture on the performance of midwives is found to have a partial mediation effect.Keywords:Organizational Culture, Job Satisfaction, Organizational Commitment, Midwife Performance.

The Influence of Good University Governance on Human Capital

2018 ◽  
Vol 3 (1) ◽  
pp. 01-08
Author(s):  
Noorina Hartati ◽  
Rini Dwiyani Hadiwidjaja ◽  
Ali Muktiyanto
Keyword(s):  
Human Capital ◽  
Structural Equation ◽  
Survey Design ◽  
Equation Model ◽  
University Governance ◽  
Quality Of Services ◽  
Significant Positive Effect ◽  
Study Program ◽  
Positive Effect

Objective - This paper examines the influence of Good University Governance ('GUG') on Human Capital ('HC') and Quality, as well as the influence of CUG on HC through the use of Quality . Methodology/Technique - This research uses an explanatory survey design. The data was collected by visiting state and private universities in Indonesia that offer an S1 Accounting Study Program. Twenty cities were covered and responses to 70 questionnaires were processed. The influence of GUG on HC was analysed using a Structural Equation Model (SEM). Findings - The study found that GUG has a significant positive effect on Quality and GUG has a significant positive effect on HC. However, the influence of Quality on HC and the indirect influence of GUG on HC through Quality were negatively significant. Overall, the total influence of GUG on HC was positively significant. Novelty - This study suggests that GUG improves HC and the Quality of services in Indonesian universities. However, improved quality of HC seems to lead to a deterioration in the quality of university services. Further, quality of services fails to mediate the influence of GUG on HC. Type of Paper: Empirical Keywords: Good University Governance; Human Capital; Quality; S1 Accounting Study Program; Universities; Indonesia. JEL Classification: O15, I23, J24.

Antecedents and Consequences of E-News Brand Trust

2020 ◽  
pp. 521-536
Author(s):  
Elia Ardyan ◽  
Vincent Didiek Wiet Aryanto
Keyword(s):  
Brand Loyalty ◽  
Structural Equation ◽  
Equation Model ◽  
Brand Experience ◽  
Brand Trust ◽  
Significant Positive Effect ◽  
Negative Effect ◽  
Brand Attributes ◽  
Antecedents And Consequences ◽  
Positive Effect

The purpose of this paper is to determine the effect of the antecedents of e-news brand trust and want to determine the consequences of e-news brand trust. The model used in this study were tested into two news brands online, which is Detik.com and Kompas.com. Sample of this study composed of 418 respondents, of which 239 respondents are Kompas.com readers and readers of Detik.com comprised of 179 respondents. The analysis used in this study is the Structural Equation Model. Results of this study indicate that both Detik.com and Kompas.com have the same result for the research model used. The result of this research are e-news brand attributes have positive and significant impact on e-news brand experience, e-news brand attributes have a positive and significant impact on e-news brand loyalty, e-news brand experience has negative effect but not significant at the customer confusion, customer confusion, has a negative but not significant effect on e-news trust brand, e -news brand experience has the effect of e-news brand trust and a significant positive effect on brand loyalty e-news.

Generation Y consumer online repurchase intention in Bangkok

2019 ◽  
Vol 48 (1) ◽  
pp. 53-69 ◽  
Author(s):  
Bing Zhu ◽  
Suwanna Kowatthanakul ◽  
Punnaluck Satanasavapak
Keyword(s):  
Generation Y ◽  
Structural Equation ◽  
Measurement Model ◽  
Equation Model ◽  
Marketing Strategies ◽  
Repurchase Intention ◽  
Content Type ◽  
Online Retailers ◽  
Promotional Campaign ◽  
Practical Implications

Purpose The rapid growth of e-commerce has encouraged online retailers to adapt to the purchase behaviour of Generation Y consumers. For this purchase, the purpose of this paper is to investigate Generation Y online consumer repurchase intention in Thai context based on Stimuli-Organism-Response (SOR) model. Design/methodology/approach Data were used to test the hypotheses that Generation Y consumer online response is influenced by online environment cues and organism. In total, 401 questionnaires were collected in Bangkok through judgemental sampling and convenient sampling. SPSS 24 was used to analyse Generation Y consumers’ demographic information and reliability test. Amos 24 was utilized to examine measurement model and structural equation model. Findings The findings finally revealed that website security presents the strongest influence on Generation Y consumers trust. Also, online promotion possesses the weakest association with Generation Y consumers trust. More importantly, Generation Y consumer online repurchase intention is positively influenced by the degree of trust they have towards websites. The implications of the findings for marketers are discussed. Research limitations/implications The empirical data are limited to generate findings from a limited number of Generation Y consumers in Bangkok only. Also, the study limits itself to explore only inter-relationship in the scope of SOR. Practical implications It is suggested that in order to draw attention from and retain Generation Y consumers, online retailers should aim at strengthening trust-building in the online buyer–seller context as well as a dynamic promotional campaign. Moreover, a constellation of relevant marketing strategies is recommended. Originality/value Since there is a lack of implementation of SOR model based on the Thai context, this paper fills the gap by illustrating how SOR works in Thailand with updating findings.

scholarly journals The key role of institution pressure on green supply chain practice and the firm's performance

2019 ◽  
Vol 12 (3) ◽  
pp. 432
Author(s):  
Jirawat Wongthongchai ◽  
Krittapha Saenchaiyathon
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Equation Model ◽  
Green Supply Chain ◽  
Management Support ◽  
Significant Positive Effect ◽  
Top Management Support ◽  
Environmental Processes ◽  
The Impact ◽  
Positive Effect

Purpose: This study was conducted to investigate the influence of isomorphism institutional theory on green supply chain management (GSCM) and firm performance by using the structural equation model (SEM) to explain the driving factors of reducing the impact of environmental processes on the firm.Design/methodology/approach: Structural equation model (SEM) to explain the driving factors of reducing the impact of environmental processes on the firm.Findings: Isomorphism institutional factors showed a statistically significant positive effect on GSCM practices. Moreover, GSCM practices showed a statistically significant positive effect on firm performance. Under the literature review, customer pressure and top management support are primary factors to achieve GSCM practices and potential to establish firm performance.Research limitations/implications: First, the common hypothesizes do not provide insight into all the relationships that warrant additional inspection. Second, Thailand manufacturers have experiences pressures from foreign customers and competitors but they have opportunities to learn from them to better improvement GSCM practices.Practical implications: Results may highlight pressure for greening and which more efforts are needed for GSCM practices. GSCM practices generally require more effort due to need for collaborating with customer and competitor. Thailand manufacturers are increasingly confronted with isomorphism institutional pressure to implement GSCM practices.Social implications: It is useful the Thailand government promotes GSCM by creating an awareness of the benefits. GSCM can help to alleviate the question of the followers about implementing GSCM and decrease their risk association with the environmental adoption.Originality/value: Research creates clarity of the relationship between isomorphism institutional pressures, top management support, and performance in Thailand, which is a developing country with environmental investment concerns that affect profits from the operations of the firm.

scholarly journals The Effect of Service Quality and Brand Image on Repurchase Intention With Brand Trust as Mediating Variable By The Generation Z of E-Wallet Consumers in Jakarta

2021 ◽  
Vol 1 (4) ◽  
pp. 336-356
Author(s):  
Dwi Asri Ningrum ◽  
Mohamad Rizan ◽  
Agung Kresnamurti Rivai P
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Brand Image ◽  
Equation Model ◽  
Future Research ◽  
Brand Trust ◽  
Repurchase Intention ◽  
Data Set ◽  
Generation Z ◽  
Managerial Implications

In this digital era, e-wallet is very much needed in various types of online payments, especially for generation. Study to analyzes the variables that affect continuous used of e-wallet by consumers with the intention that they can provide solutions to problems for e-wallet products is needed. This study examines the influence of service quality and brand trust on e-wallet consumer repurchase intention and brant trust as an intervention in Indonesian context. The purpose of this research is to understand the important effects of service quality and brand image on brand trust and its impact on repurchase intention with a case study of generation z of e-wallet consumers in Jakarta. Seven hypotheses are posited and in order to empirically test them, a sample data set of 300 was compiled from Jakarta City of Indonesia with the data collection method used a survey with an instrument in the form of a questionnaire. The data analysis technique used SPSS version 25 and SEM (Structural Equation Model) from the LISREL statistical package version 8.8. The results indicate that service quality and brand image positively influences brand trust as an intervation and impact repurchase intention in a significant way. The interesting things is about managerial implications for increasing repurchase intention from consumers and also limitations and future research directions are suggested. In general, this study immensely contributes new knowledge to the existing body of service quality and brand image literature in e-wallet consumers context that which is still rarely researched in developing countries.

scholarly journals Model Kinerja Pegawai: Kepemimpinan, Budaya Kerja, dan Motivasi Kerja dengan Kepuasan kerja variabel intervening

2020 ◽  
Vol 21 (2) ◽  
pp. 157-173
Author(s):  
Gusni Ami Jayanti ◽  
◽  
Nazwirman Nazwirman ◽  
Keyword(s):  
Job Satisfaction ◽  
Financial Services ◽  
Structural Equation ◽  
Work Motivation ◽  
Task Force ◽  
Equation Model ◽  
Work Culture ◽  
Significant Positive Effect ◽  
Positive Direct ◽  
Positive Effect

The research aims to analyze and describe the influence of Leadership Variables, Work Culture, Work Motivation, Job Satisfaction towards Job Satisfaction Variables and Performance Variables on the Investment Alert Task Force of the Financial Services Authority. A total of 100 samples were analyzed using SEM (Structural Equation Model) with SmartPLS software. The results showed that leadership had a significant positive direct effect on job satisfaction. Leadership has a significant positive effect on performance. Work Culture has a significant positive effect on Job Satisfaction. Work Culture has a significant positive effect on performance. Work motivation has a significant positive effect on job satisfaction. Work motivation has a significant positive effect on performance. Job satisfaction has a significant positive effect on the performance of the Investment Alert Task Force. Job Satisfaction is able to mediate on Leadership on Performance. Job Satisfaction is able to mediate the Work Culture of Performance. Job Satisfaction is able to mediate on Work Motivation on Performance. Efforts to improve the performance of the Investment Alert Task Force employees of the financial services authority need to consider the four variables that influence it.

scholarly journals THE IMPACT PROPHET LEADERSHIP AND ORGANIZATIONAL COMMITMENT ON MOTIVATION AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE OF THE BANK SYARIAH AL SALAAM

2019 ◽  
Vol 1 (2) ◽  
pp. 163-180
Author(s):  
Zainuri Zainuri ◽  
Muhammad Havidz Aima
Keyword(s):  
Organizational Commitment ◽  
Structural Equation ◽  
Research Method ◽  
Employee Performance ◽  
Sample Selection ◽  
Sampling Technique ◽  
Equation Model ◽  
Significant Positive Effect ◽  
The Impact ◽  
Positive Effect

The purpose of this study is to understand and explain the impact of Prophet Leadership and organizational commitment on motivation and its implications on employee performace of the PT.Bank Syariah Al Salaam. The research method used a quantitative approach, which the population in this study was 80 employees of the Bank Syariah Al Salaam Sample selection was done by sampling technique all population 80 respondents were determined. Data collection techniques using interview and questionnaire. The questionnaire survey instrument was delivered to employees of the Bank Syariah Al Salaam. Data were analyzed by using structural equation model (SEM) with the Smart PLS3.0 software program. This study reveals that Prophet Leadership, organizational commitment and motivation have a significant positive effect on employee performance, both partially and simultaneously. Besides that, the motivation partially mediate variable of the Prophet Leadership variable and organizational commitment on employee performance and has a significant effect

scholarly journals Pengaruh Dimensi Kepribadian terhadap Kinerja Karyawan dengan Pelatihan sebagai Variabel Mediasi Studi pada PT Gresik Cipta Sejahtera

2018 ◽  
Vol 9 (1) ◽  
pp. 33
Author(s):  
Arief Tri Wicaksono ◽  
Jun Surjanti
Keyword(s):  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Significant Positive Effect ◽  
Performance Training ◽  
Negative Effect ◽  
Performance Dimensions ◽  
Positive Effect

This research aimed to analyze the influence of personality dimensions on the performance of employees with training as a mediating variable. The sample used in this study were 45 marketing employees of PT Gresik Cipta Sejahtera. Statistical method analyze technique used is Structural Equation Model Partial Least Square by using Smart PLS 2.0. The results of recent research showed that the dimension of personality extraversion, agreeableness, neuroticsm, openness had significant positive effect on performance, Dimensions of Personality conscientinouness had a negative effect and significant to the performance. Dimensions of personality extraversion conscientinouness, openness had positive effect and significant to training, dimensions of personality agreeableness, neuroticsm had positive effect but not significant to training, training had positive and significant impact on performance.Training did not mediate the effect between Dimensions of Personality extraversion, agreeableness, neuroticsm, openness on performance, training did mediate the effect between Dimensions of Personality conscientinouness on performance.  

scholarly journals The Effect of Financial Compensation and Work Pressure on Employees’ Performance through Job Satisfaction

2021 ◽  
Vol 3 (1) ◽  
pp. 91-102
Author(s):  
Muhammad Akhyar ◽  
Cepi Pahlevi ◽  
Muhammad Idrus Taba
Keyword(s):  
Job Satisfaction ◽  
Structural Equation ◽  
Equation Model ◽  
Survey Method ◽  
Significant Positive Effect ◽  
Regional Office ◽  
Financial Compensation ◽  
Work Pressure ◽  
South West ◽  
Positive Effect

This study aims to examine and analyze the effect of financial compensation and work pressure on the performance of employees through job satisfaction in DGT Regional office of South, West and South-East Sulawesi. Data was collected by a survey method, using questionnaire instruments created by Google Form platform and distributed to all civil servants of DGT Regional office of South, West and South-East Sulawesi and are grouped into five clusters. Of the 1,701 employee population, there were 352 employees who responded. Data is then analyzed using the Structural Equation Model (SEM) with the help of the SPSS AMOS application. The results showed that financial compensation and work pressure have a significant positive effect on job satisfaction. Interestingly, both variables,  financial compensation and work pressure, did not show a significant effect on employees’ performance. Job satisfaction has a significant positive effect on employees’ performance.

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