Factors That Influence the Adoption of E-Wallets by the Malaysians

2021 ◽  
Vol 13 (2) ◽  
pp. 78-95
Author(s):  
Krishna Moorthy ◽  
Ooi Yin Chiang ◽  
Aufa Amalina Kamarudin ◽  
Loh Chun T'ing ◽  
Chin Yoon Mei ◽  
...  
Keyword(s):  
Service Providers ◽  
Use Of Technology ◽  
Global Trend ◽  
Cash Payment ◽  
Effort Expectancy ◽  
Perceived Security ◽  
Research Findings ◽  
National Bank ◽  
The Government ◽  
Electronic Payment System

E-wallet has become a new payment method in the global trend, replacing cash payment gradually. Malaysia's national bank has set out objectives to move to a cashless society with electronic payment system in its Financial Sector Blueprint 2011-2020. Hence, this research aims to investigate the drivers that affect the behavioural intention of consumers towards the adoption of e-wallets in Malaysia. Performance expectancy, effort expectancy, and social influence are the three factors adopted from the unified theory of acceptance and use of technology model (UTAUT) to demonstrate the intention of consumers on e-wallet adoption. Additionally, perceived security and incentives are integrated into the research model to examine the factors that affect the e-wallet adoption. Four hundred fifty questionnaires were collected and analysed. The results show that all the factors have positive relationship with intention of e-wallet adoption. The research findings contribute to various parties such as the academicians, researchers, service providers, financial institutions, and the government.

The effects of convenience and speed in m-payment

2015 ◽  
Vol 115 (2) ◽  
pp. 311-331 ◽  
Author(s):  
Aik-Chuan Teo ◽  
Garry Wei-Han Tan ◽  
Keng-Boon Ooi ◽  
Teck-Soon Hew ◽  
King-Tak Yew
Keyword(s):  
Service Providers ◽  
Partial Least Square ◽  
Least Square ◽  
Decision Makers ◽  
Content Type ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
And Performance ◽  
Facilitating Conditions ◽  
Practical Implications

Purpose – The purpose of this paper is to uncover the effects of perceived transaction convenience (PTC) and perceived transaction speed (PTS) on unified theory of acceptance and use of technology (UTAUT) in the context of m-payment. Design/methodology/approach – A predictive analysis approach was used to examine the PTC and PTS using a two-stage partial least square (PLS) and neural network (NN) analyses. Findings – The findings reveal that only effort expectancy (EE) and facilitating conditions (FC) were discovered to significantly influence BI. More importantly, PTC was found to have positive significant relationship with EE and performance expectancy (PE). Moreover, PTS also supported the positive relationship with BI and EE. Practical implications – The findings of the study provided further insights to mobile payment service providers, online banking industry players, and all decision makers and stakeholders involved. Originality/value – Despite of many attempts devoted to understand m-payment adoption, the effects of PTC and PTS on m-payment are not well understood.

Academic researchers’ behavioural intention to use academic social networking sites: A case of Malaysian research universities

2017 ◽  
Vol 35 (2) ◽  
pp. 245-261 ◽  
Author(s):  
Maryam Salahshour Rad ◽  
Mehrbakhsh Nilashi ◽  
Halina Mohamed Dahlan ◽  
Othman Ibrahim
Keyword(s):  
Social Networking ◽  
Social Networking Sites ◽  
Behavioural Intention ◽  
Moderator Variables ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Academic Researchers ◽  
Perceived Security ◽  
Survey Results ◽  
Technology And Communication

This study seeks to validate a comprehensive model of academic researchers’ intention in the context of academic social networking sites (ASNSs). It uses the Unified Theory of Acceptance and Use of Technology (UTAUT) model with constructs of perceived security, perceived privacy, trust, attitude towards technology, and communication benefits as well as age, gender and experience as moderator variables. The survey results supported the positive relationships between the factors in the model, except effort expectancy, which had no significant effect on behavioural intention. However, the results of three moderator variables demonstrated that they had no significant effect on the adoption of ASNSs. The finding of this research will provide directions for ASNSs providers to support them in developing effective ASNSs for academic researchers.

scholarly journals Analysis of the Acceptance Factor of Android-Based Parking Information Systems in Indonesia

2020 ◽  
Vol 22 (2) ◽  
pp. 97-106
Author(s):  
Romi Ilham ◽  
Nanang Shonhadji ◽  
Hariadi Yutanto ◽  
Diah Ekaningtyas
Keyword(s):  
Structural Equation ◽  
Structural Equation Models ◽  
Behavioural Intention ◽  
Performance Expectations ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Smartphone Technology ◽  
The Government ◽  
Facilitating Conditions ◽  
The Way

Parking is an unrelenting problem, with more vehicles having an impact on the way how to park a vehicle. Some experts have made various breakthroughs in overcoming parking problems; one of them is using smartphone technology as a system to facilitate the way to park. This study aims to analyse user acceptance using the Unified Theory of Acceptance and Use of Technology UTAUT method with structural equation models (SEM-PLS), against 221 respondents. The result is that performance expectations, effort expectancy, and social influence variables have a significant effect on behavioural intention. Then the facilitating conditions variable and behavioural intention significantly influence the use of behaviour for using smartphone parking systems. Furthermore, this research is expected to help the government to find out what factors affect the parking system.

scholarly journals Factors Influencing the Adoption of E-Payment: An Empirical Study in Malaysia

2020 ◽  
Vol 4 (2) ◽  
pp. 53 ◽  
Author(s):  
Intan Syafinaz Mat Shafie ◽  
Yuslina Liza Mohd Yusof ◽  
Ainun Nadzirah Mahmood ◽  
Nor Irvoni Mohd Ishar ◽  
Hartini Zuhaila Jamal ◽  
...  
Keyword(s):  
Social Influence ◽  
Excellent Result ◽  
Payment System ◽  
Electronic Payment ◽  
Payment Systems ◽  
Effort Expectancy ◽  
Perceived Security ◽  
And Performance ◽  
The One ◽  
Electronic Payment System

This study examines the antecedents of the factors that influence customers to adopt the electronic payment system while making payments. Payment is the one of the element to complete the transaction while making payment. Due to the development of E-commerce, e-payment systems have been introducing. So, the use of electronic payment systems is being increasing day by day for people to complete their task quickly ineffective way. The result of the study shows that there is a relationship between dependent variables (effort expectancy and social influence) and independent variable (Adopton of e-payment). However, other variables (culture, perceived security and performance expectancy) were not significant with adoption of e-payment. Therefore, the study approves effort expectancy and social influence has a significant relationship with adoption of e-payment. Therefore, companies today that do business using electronic payment system as the medium to complete the transaction must focus more on this two variable to increase the number of people use this payment system. The increasing the number of people use this payment system will contribute to excellent result for e-commerce because e-payment system is one of the factor e-commerce becomes successful and it will give good impact to our nation’s economy.

scholarly journals Analyzing Indonesian Students’ Google Classroom Acceptance During COVID-19 Outbreak: Applying an Extended Unified Theory of Acceptance and Use of Technology Model

2021 ◽  
Vol 10 (4) ◽  
pp. 1697-1710
Author(s):  
Zulherman*, Farah ◽  
Farah Mohamad ◽  
Darmawan Napitupulu ◽  
Siti Nazuar ◽  
Liszulfah Roza
Keyword(s):  
Online Learning ◽  
Learning Activities ◽  
Unified Theory ◽  
Online Questionnaire ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
The Government ◽  
Facilitating Conditions

<p style="text-align: justify;">The primary goal of this study is to explore what makes teachers accept Google Classroom (GCR). GCR platform is an emerging technology that could support online learning activities by offering outstanding benefits such as usability, flexibility, and task adaptability. Many of the students in Indonesia have al-ready used the GCR platform since the government has tried to provide it as a free online learning tool to support learning activities during the pandemic. However, there is limited understanding of users' behavior, especially Indonesian students' acceptance of the GCR platform. The model is tested by administering the online questionnaire to 261 university students in Indonesia. The extended Unified Theory of Acceptance and Use of Technology Model (UTAUT) model has been applied to observe users’ acceptance of GCR. The result Performance expectancy (PE), Effort expectancy (EE) Social Influence (SI), Facilitating Conditions (FC), Trust of Internet (TI) and Trust of Government (TG) considerably affected users’ intention to use the GCR. Moreover, Trust of Internet (TI) and Trust of Government (TG) also knowingly impacted Performance expectancy (PE).</p>

scholarly journals What Influences Urbanites’ Mobile Payment Adoption? The Moderating Roles of Demographic Divides

2020 ◽  
Vol 28 (4) ◽  
Author(s):  
Ong Choon Hee ◽  
Koo Nyuk Ying ◽  
Tan Owee Kowang ◽  
Lim Lee Ping
Keyword(s):  
Online Survey ◽  
Service Providers ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Payment ◽  
Perceived Ease Of Use ◽  
Factors Influencing ◽  
Perceived Security ◽  
Banking Institutions ◽  
The Government

This study examines the moderating roles of demographic divides, such as gender, income, and education, on factors influencing mobile payment adoption among urbanites in Malaysia. An online survey questionnaire was used for data collection, which yielded 428 responses. PLS-SEM was employed to assess validity, reliability, hypothesis testing, and PLS-MGA of the study constructs. The findings of this paper revealed that perceived security, perceived ease of use, perceived usefulness, and trust were significantly related to mobile payment adoption. Gender, income, and education were found to moderate the results. This research provides important information to service providers, banking institutions, and the government to understand factors influencing mobile payment adoption and consider demographic characteristics of gender, income, and education in mobile payment adoption. This study explains the moderating effects of demographic divides on mobile payment adoption among urbanites that are rarely addressed in Malaysia.

scholarly journals User Behavioral Intentions toward a Scooter-Sharing Service: An Empirical Study

2021 ◽  
Vol 13 (23) ◽  
pp. 13153
Author(s):  
Fei-Hui Huang
Keyword(s):  
Behavioral Intentions ◽  
Service Providers ◽  
Mobile Service ◽  
Intention To Use ◽  
Unified Theory ◽  
Subjective Ratings ◽  
Performance Expectancy ◽  
Mobility Service ◽  
Use Of Technology ◽  
Effort Expectancy

This paper proposes an innovative shared scooter service whereby scooter owners can authorize the rental of their scooters to others through a mobile service platform. It constitutes a public short-distance mobility service for travelers and increases the efficient utilization of each private scooter. The study examines the adoption of scooter-sharing services by travelers and adapts the unified theory of acceptance and use of technology, attitude, and user experience (UX) to investigate the factors that may influence traveler acceptance of scooter-sharing services. The data were collected from Taiwanese travelers who used the shared scooters provided in this study and completed pre- and post-use subjective ratings of the scooter-sharing service (n = 99), analyzed using a hierarchical multiple regression analysis. The results indicate that the model constructs of habit, social influence, and environmental protections may positively affect users’ behavioral intentions toward shared scooters, while performance expectancy and effort expectancy may negatively affect intention to use. Attitudes and UX had no direct effect on intention to use. In light of the findings, recommendations for improving the design of scooter-sharing services, implications for service providers, and a reference basis for the development of future shared micro-mobility services are provided.

Critical Factors Influencing E-Government Adoption in India

2016 ◽  
Vol 9 (4) ◽  
pp. 28-44 ◽  
Author(s):  
Kriti Priya Gupta ◽  
Preeti Bhaskar ◽  
Swati Singh
Keyword(s):  
Unified Theory ◽  
Critical Factors ◽  
Citizen Satisfaction ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Two Factors ◽  
Trust In Technology ◽  
The Government ◽  
Facilitating Conditions

In this paper, the authors present an integrated model based on Unified Theory of Acceptance and Use of Technology (UTAUT), trust and citizen satisfaction, to explore the factors which influence the adoption of e-government services in Delhi (India). The findings indicate that effort expectancy, performance expectancy, and trust in technology followed by trust in government, citizen satisfaction, and facilitating conditions are significant predictors of citizen adoption of e-government. The findings also reveal that facilitating conditions can be divided into two factors: ‘Available Facilitating Conditions' (AFC) which are concerned with the facilitating conditions available at the user's end and ‘Provided Facilitating Conditions' (PFC) which refer to the facilitating conditions provided by the government. According to the findings of the study, AFC has a greater impact on e-government adoption, as compared to PFC.

Innovativeness, Privacy, and Trust as Determinants of Electronic Tax Filing

2018 ◽  
pp. 181-202 ◽  
Author(s):  
Nabila Nisha ◽  
Mehree Iqbal ◽  
Afrin Rifat
Keyword(s):  
Perceived Risk ◽  
Research Agenda ◽  
Personal Innovativeness ◽  
Online Transactions ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
The Government ◽  
Facilitating Conditions ◽  
New Research ◽  
Tax Filing

Electronic tax (e-Tax) filing is one of the most interesting and dynamic examples of the integration of information technology and service provision between the government and citizens. However, citizens are often concerned about the use of technology due to their personal innovativeness, and lack of privacy and trust for online transactions. This chapter thus aims to investigate adoption drivers of e-Tax filing systems in Bangladesh by employing the UTAUT model. Results reveal facilitating conditions, trust, effort expectancy, performance expectancy and individual innovativeness as significant drivers in e-Tax adoption. Besides, this chapter suggests a new research agenda wherein perceived risks that can cause services like e-Tax filings to fail are addressed. Several factors that are known to exacerbate perceived risk were identified from the literature and thereafter shown as part of a proposed framework. Besides, implications for practice and research are also discussed for better planning and implementation of e-Tax services.

ICT Adoption in Malaysian Public Sector

2014 ◽  
pp. 205-229
Keyword(s):  
Gender Difference ◽  
Negative Relationship ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Ict Adoption ◽  
Actual Use ◽  
The Government ◽  
The Impact

In this chapter, a modified-extended unified theory of acceptance and use of technology model is applied to one of the government agencies to assess the behavioural intention of the staff and the actual use of ICT. The findings of the study show a positive relationship between performance-expectancy, effort expectancy, facilitating condition, and behavioural intention to use ICT except for social influence, which showed a negative relationship with behavioural intention to use ICT. In addition, the findings show the impact of gender difference on the causal links between the various predictors studied and behavioural intention as well as the actual use of ICT. There were two additional contributions to the theoretical framework in this chapter. Additionally, the moderating effect of gender difference on causal links between facilitating condition (predictor) and the actual use behaviour of ICT among the staff is addressed. Implications of these findings are discussed.

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