ICT Adoption in Malaysian Public Sector
In this chapter, a modified-extended unified theory of acceptance and use of technology model is applied to one of the government agencies to assess the behavioural intention of the staff and the actual use of ICT. The findings of the study show a positive relationship between performance-expectancy, effort expectancy, facilitating condition, and behavioural intention to use ICT except for social influence, which showed a negative relationship with behavioural intention to use ICT. In addition, the findings show the impact of gender difference on the causal links between the various predictors studied and behavioural intention as well as the actual use of ICT. There were two additional contributions to the theoretical framework in this chapter. Additionally, the moderating effect of gender difference on causal links between facilitating condition (predictor) and the actual use behaviour of ICT among the staff is addressed. Implications of these findings are discussed.