Design Shortcomings in E-Service Enrolment Processes

2018 ◽  
Vol 10 (3) ◽  
pp. 1-18 ◽  
Author(s):  
Chris Porter
Keyword(s):  
Public Sector ◽  
Service Provider ◽  
End Users ◽  
Interactive Systems ◽  
Government Service ◽  
Design Decisions ◽  
Human System ◽  
The Core ◽  
Human Centred Design ◽  
Related Design

Enrolment processes could make or break the success of an e-government service, and bad design decisions could build up to a cataclysmic failure in e-service take-up. This article reviews a number of public-sector and commercial services which experienced adoption issues (or successes) arising from enrolment-related design decisions. A set of design shortcomings was synthesised, drawing on literature to assess their impact on end users, as well as on the service provider. These design shortcomings, along with a set of actionable recommendations, are discussed and presented with respect to the user, the task at hand and the environment of use, thus aligning this discussion to the core pillars of ISO-9241-210 (Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems).

High-Tech Meets End-User

2011 ◽  
pp. 302-320
Author(s):  
Marc Steen
Keyword(s):  
Social Process ◽  
End Users ◽  
High Tech ◽  
Design Decision ◽  
End User ◽  
Design Decisions ◽  
High Tech Sector ◽  
Human Centred Design

One challenge within the high-tech sector is to develop products that end users will actually need and will be able to use. One way of trying to match the design of high-tech products to the needs of end users, is to let researchers and designers interact with them via a human-centred design (HCD) approach. One HCD project, in which the author works, is studied. It is shown that the relation between interacting with end users and making design decision is not straightforward or “logical.” Gathering knowledge about end users is like making a grasping gesture and reduces their otherness. Making design decisions is not based on rationally applying rules. It is argued that doing HCD is a social process with ethical qualities. A role for management is suggested to organize HCD alternatively to stimulate researchers and designers to explicitly discuss such ethical qualities and to work more reflectively.

High-Tech Meets End-User

2011 ◽  
pp. 75-93
Author(s):  
Marc Steen
Keyword(s):  
Social Process ◽  
End Users ◽  
High Tech ◽  
Design Decision ◽  
End User ◽  
Design Decisions ◽  
High Tech Sector ◽  
Human Centred Design

One challenge within the high-tech sector is to develop products that end users will actually need and will be able to use. One way of trying to match the design of high-tech products to the needs of end users, is to let researchers and designers interact with them via a human-centred design (HCD) approach. One HCD project, in which the author works, is studied. It is shown that the relation between interacting with end users and making design decision is not straightforward or “logical.” Gathering knowledge about end users is like making a grasping gesture and reduces their otherness. Making design decisions is not based on rationally applying rules. It is argued that doing HCD is a social process with ethical qualities. A role for management is suggested to organize HCD alternatively to stimulate researchers and designers to explicitly discuss such ethical qualities and to work more reflectively.

Will Love Tear Us Apart: Adapting the Lyrical to the Ludic

CounterText ◽  
2016 ◽  
Vol 2 (2) ◽  
pp. 217-235
Author(s):  
Gordon Calleja
Keyword(s):  
Design Process ◽  
Game Design ◽  
Digital Games ◽  
Design Decisions ◽  
The Core ◽  
Lyrical Poetry ◽  
Insight Into ◽  
Made In

This paper gives an insight into the design process of a game adaptation of Joy Division's Love Will Tear Us Apart (1980). It outlines the challenges faced in attempting to reconcile the diverging qualities of lyrical poetry and digital games. In so doing, the paper examines the design decisions made in every segment of the game with a particular focus on the tension between the core concerns of the lyrical work being adapted and established tenets of game design.

E-Government : an exploratory study of online government procurement

2008 ◽  
Vol 5 (2) ◽  
pp. 15
Author(s):  
Maniam Kaliannan
Keyword(s):  
Public Sector ◽  
Empirical Investigation ◽  
Government Procurement ◽  
Management Tool ◽  
Government Service ◽  
The Public ◽  
Organizational Perspective ◽  
Effective Manner ◽  
The Government ◽  
Government Level

The quest to improve the government service delivery is becoming an important agenda for most governments. The introduction oflCT in the public sector especially E-Government initiatives opens up a new chapter in the government administration throughout the world. Governments have deployed ICT to serve their citizens in an efficient and effective manner. This paper presents an empirical investigation of Malaysian government's e-Procurement initiative (locally known as e-Perolehan). The aim of the paper is to examine factors that influence the current and future use of the system within the supplier community. These factors are grouped in three perspectives, (i) organizational perspective; (ii) technological perspective; and (Hi) environmental perspective. The general consensus amongst both the buyer and seller communities is that e-procurement will become an important management tool to enhance the performance of supply chain especially in the public sector. However, before this occurs, the findings suggest that several issues must be addressed by the relevant authorities in light of the three perspectives as mentioned above, to improve the procurement process at the federal government level.

scholarly journals DESIGN FOR RESILIENT HUMAN-SYSTEM INTERACTION IN AUTONOMY: THE CASE OF A SHORE CONTROL CENTRE FOR UNMANNED SHIPS

2021 ◽  
Vol 1 ◽  
pp. 1023-1032
Author(s):  
Erik Aleksander Veitch ◽  
Thomas Kaland ◽  
Ole Andreas Alsos
Keyword(s):  
Interaction Design ◽  
Maritime Transportation ◽  
System Failure ◽  
Effective Solution ◽  
Resilience Engineering ◽  
Unexpected Events ◽  
Human System ◽  
Control Centre ◽  
Operational Phase ◽  
Human Centred Design

AbstractArtificial intelligence is transforming how we interact with vehicles. We examine the case of Maritime Autonomous Surface Ships (MASS), which are emerging as a safer and more effective solution for maritime transportation. Despite the focus on autonomy, humans are predicted to have a central role in MASS operations from a Shore Control Centre (SCC). Here, operators will provide back-up control in the event of system failure. There are signification design challenges with such a system. The most critical is human-system interaction in autonomy (H-SIA). We consider humans as the source of resilience in the system for adapting to unexpected events and managing safety. We ask, can Human-Centred Design (HCD) be used to create resilient interactions between MASS and SCC? Work has been done in resilience engineering for complex systems but has not been extended to H-SIA in transportation. “Resilient interaction design” is relevant as we progress from design to operational phase. We adopted the ISO 9421-210 guideline to structure our HCD approach. The result is an SCC designed for 1 Autonomy Operator (AO). The contribution is a demonstration of how resilient interaction design may lead to safer and more effective H-SIA in transportation.

The COVID-19 Pandemic, the Courts and Online Hearings: Maintaining Open Justice, Procedural Fairness and Impartiality

2021 ◽  
pp. 0067205X2199313
Author(s):  
Michael Legg
Keyword(s):  
Rule Of Law ◽  
Procedural Fairness ◽  
Judicial Power ◽  
Communications Technology ◽  
Design Decisions ◽  
Adoption Of Technology ◽  
The Rule Of Law ◽  
The Core

The COVID-19 pandemic and the ensuing mandated health protections saw courts turn to communications technology as a means to be able to continue to function. However, courts are unique institutions that exercise judicial power in accordance with the rule of law. Even in a pandemic, courts need to function in a manner consistent with their institutional role and their essential characteristics. This article uses the unique circumstances brought about by the pandemic to consider how courts can embrace technology but maintain the core or essential requirements of a court. This article identifies three essential features of courts—open justice, procedural fairness and impartiality—and examines how this recent adoption of technology has maintained or challenged those essential features. This examination allows for an assessment of how the courts operated during the pandemic and also provides guidance for making design decisions about a technology-enabled future court.

Architectural Design of Trusted Platform for IaaS Cloud Computing

2018 ◽  
Vol 8 (2) ◽  
pp. 47-65 ◽  
Author(s):  
Ubaidullah Alias Kashif ◽  
Zulfiqar Ali Memon ◽  
Shafaq Siddiqui ◽  
Abdul Rasheed Balouch ◽  
Rakhi Batra
Keyword(s):  
Cloud Computing ◽  
Service Provider ◽  
Architectural Design ◽  
Cloud Services ◽  
Core Component ◽  
Malicious Activity ◽  
The Core ◽  
Potential Benefits ◽  
Trusted Platform ◽  
Access Right

This article describes how the enormous potential benefits provided by the cloud services, made enterprises to show huge interest in adopting cloud computing. As the service provider has control over the entire data of an organization stored onto the cloud, a malicious activity, whether internal or external can tamper with the data and computation. This causes enterprises to lack trust in adopting services due to privacy, security and trust issues. Despite of having such issues, the consumer has no root level access right to secure and check the integrity of procured resources. To establish a trust between the consumer and the provider, it is desirable to let the consumer to check the procured platform hosted at provider side for safety and security. This article proposes an architectural design of a trusted platform for the IaaS cloud computing by the means of which the consumer can check the integrity of a guest platform. TCG's TPM is deployed and used on the consumer side as the core component of the proposed architecture and it is distributed between the service provider and the consumer.

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