E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

2015 ◽  
Vol 2 (4) ◽  
pp. 29-45 ◽  
Author(s):  
Lidia Noto
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Structured Interviews ◽  
The Public ◽  
Digital Services ◽  
The World ◽  
Critical Issues ◽  
Government Project ◽  
Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

2020 ◽  
pp. 497-514
Author(s):  
Lidia Noto
Keyword(s):  
Dynamic Simulation ◽  
Public Management ◽  
Structured Interviews ◽  
The Public ◽  
Government Services ◽  
The World ◽  
Critical Issues ◽  
Government Project ◽  
Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

The Örebro City Citizen-Oriented E-Government Strategy

2009 ◽  
pp. 752-772 ◽  
Author(s):  
Andreas Ask ◽  
Mathias Hatakka ◽  
Åke Grönlund
Keyword(s):  
Public Management ◽  
Success Factors ◽  
New Public Management ◽  
Risk Level ◽  
The Public ◽  
Strategic Model ◽  
New Public ◽  
Critical Issues ◽  
Government Project

This chapter discusses practices, opportunities, and challenges in local e-government project management by means of a case study involving interviews, document studies, and an element of action research, over eight months. The analysis against e-government success factors finds seven “critical issues”; political timing, resource allocation, political mandate, distinction between administrative and political responsibilities, coordination of departments, dependence on providers, and use of standards. We found these issues open for local choice, influences of strong individuals and groups, and chance. This is a consequence of the prevailing strategic model for the public sector, New Public Management, which leaves these issues to be filled by negotiations among many actors with different roles, goals, and action space. The general lesson is that there is a need for practical ways of acting strategically to reduce the risk level and increase the ability to implement policy.

The Örebro City Citizen-Oriented E-Government Strategy

2011 ◽  
pp. 233-253
Author(s):  
Andreas Ask ◽  
Mathias Hatakka ◽  
Åke Grönlund
Keyword(s):  
Public Management ◽  
Success Factors ◽  
New Public Management ◽  
Risk Level ◽  
The Public ◽  
Strategic Model ◽  
New Public ◽  
Critical Issues ◽  
Government Project

This article discusses practices, opportunities, and challenges in local e-government project management by means of a case study involving interviews, document studies, and an element of action research, over eight months. The analysis against e-government success factors finds seven “critical issues”; political timing, resource allocation, political mandate, distinction between administrative and political responsibilities, coordination of departments, dependence on providers, and use of standards. We found these issues open for local choice, influences of strong individuals and groups, and chance. This is a consequence of the prevailing strategic model for the public sector, New Public Management, which leaves these issues to be filled by negotiations among many actors with different roles, goals, and action space. The general lesson is that there is a need for practical ways of acting strategically to reduce the risk level and increase the ability to implement policy.

CHANGES IN MANAGEMENT AND GOVERNANCE IN PUBLIC ADMINISTRATION. CASE STUDY IN ROMANIA

2021 ◽  
Vol 14(63) (1) ◽  
pp. 71-84
Author(s):  
Maria Popescu ◽  
Lidia Mândru
Keyword(s):  
Conceptual Framework ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Modern Approach ◽  
The Public ◽  
New Public ◽  
Management Perspective

"The paper addresses to the Public Administration (PA) from the management perspective. The first part of the study defines the conceptual framework of the two management doctrines, generically called the New Public Management and New Public Government. The second part of the paper reviews the transformation movement in PA management and governance in Romania in the last two decades. The methodology of the study consists in the analysis of the recent theoretic studies on PA modern approach, and official documents, national and European reports, and other publications related to the PA reform in Romania. "

scholarly journals The playful newsroom: Iterating and reiterating the news and its publics

First Monday ◽  
2016 ◽  
Author(s):  
Maxwell Foxman
Keyword(s):  
Public Sphere ◽  
Professional Identity ◽  
Structured Interviews ◽  
Primary Case ◽  
News Production ◽  
The Public ◽  
The Press ◽  
The World ◽  
The Relationship

The crisis in the journalism industry, intensified with the popularization of the World Wide Web, warrants radical rethinking of the professional identity of journalists and their role in society. This paper first suggests replacing the Habermasian public sphere with Dutch historian Johan Huizinga’s magic circle of play to describe the relationship between the press and its audience. Within this new model, the writer configures the rules and boundaries in which the reader is free to respond and subvert, an interplay that increasingly shapes both current news production and expectations of the public. This paper then explores play and playful attitudes in newsroom practices and output through semi-structured interviews with journalists, game designers and educators. The “Game Team” at the news and entertainment Web site BuzzFeed acts as a primary case study of a group of journalists who make a variety of playful products — from full-fledged games to interactives — which they iterate and improve over time, in response to readers’ feedback.

Investments in E-Government

2020 ◽  
pp. 1435-1451
Author(s):  
Teresa Matos Fernandes ◽  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Public Administration ◽  
Public Organizations ◽  
Success Rates ◽  
It Investments ◽  
Investment Projects ◽  
The Public ◽  
Government Project

The expenses in Information Systems and Information Technology (IS/IT) represent a substantial share in organizations' budgets. However, IS/IT investment projects seem to continue to show reduced success rates. The Benefits Management (BM) has gained relevance as a way, not only, to understand these failures, but also as a tool available to organizations to improve the success of IS/TI investments. The objective of this article is to understand how BM can be applied in IS/IT investments in the Public Administration (PA) and help to leverage the benefits of these investments. A case study was conducted using an e-Government project in the Portuguese PA. The study showed how a BM approach can be applied in this environment and also identified some difficulties that must be considered. Several benefits, that were not foreseen, were identified and evaluated, or proposed some criteria for their evaluation, highlighting, this way, the true contribution of IS/IT investments in delivering services to citizens and increasing public organizations performance.

How Technologies Can Enhance Open Policy Making and Citizen-Responsive Urban Planning

2017 ◽  
Vol 6 (1) ◽  
pp. 23-42 ◽  
Author(s):  
Francesca De Filippi ◽  
Cristina Coscia ◽  
Roberta Guido
Keyword(s):  
Urban Planning ◽  
Public Administration ◽  
The Public ◽  
Administrative Management ◽  
Open Policy ◽  
Critical Issues ◽  
Administrative Area ◽  
Collaborative Platform ◽  
Set Up

This paper explores an innovative approach to open policymaking and citizen-responsive urban planning. It reports on project MiraMap carried out by the Politecnico di Torino (the Polytechnic University of Turin). The project engages both citizens and the Public Administration in a reporting process concerning critical issues, as well as positive trends and resources within the Mirafiori Sud administrative area of Turin (Italy), through the use of a digital collaborative platform. The experiment was a real case study geared at evaluating the use of open source technologies to foster e-participation in urban planning. MiraMap has been set up with an eye to achieving integration within the current administrative management process and to involving new actors in the decision-making process through a “collective governance” approach. Therefore, this paper seeks to set up a methodological (and technological) framework, which is seen as crucial for addressing the complexity and dynamics of urban planning and programming, by integrating the perspectives of citizens through their actual engagement.

scholarly journals NEOLIBERALISM AS AN APPROACH IN POSTMODERN PUBLIC ADMINISTRATION

2019 ◽  
Vol 4 (44) ◽  
pp. 31-39
Author(s):  
Oleksandr Ghromadetskyi
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Management Practices ◽  
Measuring System ◽  
Incentive System ◽  
The Public ◽  
The World ◽  
Application Potential ◽  
Main Ideas ◽  
Modern Orthodox

The article revises the neo-liberal postmodern approach to public administration within the scientific paradigm by Ch. Fox and H. Miller. Within the framework of the relevant scientific construct, the researchers identified three leading approaches (neo-liberalism, constitutionalism and communitarianism) designed to replace the outdated model of the modern (orthodox) government. The justification for the postmodern public administration could contribute to the modernization of public management practices in the world in general and in Ukraine in particular. The systematization of the imperatives of the neoliberal approach to public administration is one of the stages of the above-mentioned justification.  The purpose of the paper is to reveal the content and application potential of the neoliberal approach within postmodern public administration, to research its main ideas and tools. Methodological basis of the study consists of logical methods (synthesis, analysis, induction, etc.), as well as special ones (historical, systemic, comparative). As a result of the study, it was found that the content of the neoliberal approach to public administration deals with marketization of the public sector in order to conduct de-bureaucratization and efficiency improvements. The main tools in the process are performance evaluation and audit, contracting out, privatization, implementation of incentive system, and management. Compared with the orthodox model of public administration, the neoliberal counterpart has certain advantages, in particular, the refusal to prevail standardized rules and regulations in favor of outcomes. Nevertheless, at the same time, the neoliberal approach remains faithful to the rational traditions of reality perception. Despite significant practical results, the shortcomings of the neo-liberal postmodern model of public administration (opportunities for corruption and overestimation of the efficiency measuring system) were described.

scholarly journals Public Management: A New Public Service Oriented Concept of Public Service

2021 ◽  
Vol 2 (3) ◽  
pp. 29-36
Author(s):  
Linh Benson ◽  
Huay Thúy Thanh ◽  
Bảo Nga Thao
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
The State ◽  
The Public ◽  
Role Of The State ◽  
New Public ◽  
The World ◽  
Mutual Relations ◽  
The Right

This article discusses the application of the new public service concept in serving the public. This is based on the Public Administration Problem in its development which has gone through several stages. As one of the countries in the world, of course, it is part of the global administration system, which always develops in accordance with the development of contradictions and mutual relations between nations in the world. So that the implementation of the new public service can have an impact on the implementation of the New Public Service with an awareness of the real role of the state. It is no longer authoritarian or still chooses who has the right to receive services from the State. In the current context, the practice of Public Administration has led to the principles of the New Public Service paradigm.

Investments in E-Government

2017 ◽  
Vol 13 (3) ◽  
pp. 1-17 ◽  
Author(s):  
Teresa Matos Fernandes ◽  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Public Administration ◽  
Public Organizations ◽  
Success Rates ◽  
It Investments ◽  
Investment Projects ◽  
The Public ◽  
Government Project

The expenses in Information Systems and Information Technology (IS/IT) represent a substantial share in organizations' budgets. However, IS/IT investment projects seem to continue to show reduced success rates. The Benefits Management (BM) has gained relevance as a way, not only, to understand these failures, but also as a tool available to organizations to improve the success of IS/TI investments. The objective of this article is to understand how BM can be applied in IS/IT investments in the Public Administration (PA) and help to leverage the benefits of these investments. A case study was conducted using an e-Government project in the Portuguese PA. The study showed how a BM approach can be applied in this environment and also identified some difficulties that must be considered. Several benefits, that were not foreseen, were identified and evaluated, or proposed some criteria for their evaluation, highlighting, this way, the true contribution of IS/IT investments in delivering services to citizens and increasing public organizations performance.

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