Quality of the Student Experience

2012 ◽  
Vol 2 (3) ◽  
pp. 34-40 ◽  
Author(s):  
Chenicheri Sid Nair ◽  
Mahsood Shah
Keyword(s):  
United Kingdom ◽  
Student Engagement ◽  
Student Satisfaction ◽  
Student Participation ◽  
Student Experience ◽  
International Perspective ◽  
Student Groups ◽  
Diverse Student ◽  
Changing Trend

The changing pattern of student participation is playing a key role in the changing trend in the student experience. Research in general has reported the student experience and satisfaction mostly at institutional and national levels. There is limited research on what students see as most important in various institutions with various students which may improve student engagement, retention, and improvement in student satisfaction. This paper reviews the trend in student experience in three universities that have been using student satisfaction surveys for more than a decade with diverse student groups. The study presents an international perspective to student experience and satisfaction and the report in this paper is based on two Australian and one United Kingdom University. The findings and results of this study informs the predictors of student satisfaction which if effectively managed and improved by universities could result in improved student engagement, retention and student satisfaction.

scholarly journals Getting students engaged

2011 ◽  
Author(s):  
Phil Race
Keyword(s):  
Higher Education ◽  
Student Engagement ◽  
Student Satisfaction ◽  
Student Experience ◽  
Student Survey ◽  
Education Experience ◽  
League Tables

We live and work in challenging times. Now that it seems certain (post Browne, 2010) that the fees students pay for their higher education experience will double (or worse), we can't be surprised that the emphasis on 'the student experience' of higher education will intensify. Whether students are saddling themselves with ever-increasing amounts of debt to afford that higher education experience, or whether it is parents who foot the bill, the spotlight continues to focus ever more sharply on student satisfaction, alongside all available measures of the quality of student engagement in higher education. We already have league tables in which the reflection of the student experience as gained from the National Student Survey features prominently. And with diminishing budgets for teaching, class sizes are likely to continue to grow - in those disciplines where higher education survives least scathed. So how can we meet the challenge of 'getting students engaged'?

scholarly journals Engaging with assessment: Increasing student engagement through continuous assessment

2017 ◽  
Vol 19 (1) ◽  
pp. 23-34 ◽  
Author(s):  
Naomi Holmes
Keyword(s):  
Student Engagement ◽  
Learning Environment ◽  
Student Satisfaction ◽  
Curriculum Design ◽  
Student Experience ◽  
Virtual Learning ◽  
Virtual Learning Environment ◽  
Continuous Assessment ◽  
The Impact

Student engagement is intrinsically linked to two important metrics in learning: student satisfaction and the quality of the student experience. One of the ways that engagement can be influenced is through careful curriculum design. Using the knowledge that many students are ‘assessment-driven’, a low-stakes continuous weekly summative e-assessment was introduced to a module. The impact this had on student engagement was measured by studying student activity within the module virtual learning environment. It was found that introduction of the e-assessments led to a significant increase in virtual learning environment activity compared to the virtual learning environment activity in that module the previous year, and also compared to the virtual learning environment activity of two other modules studied by the same student cohort. As many institutions move towards greater blended or online deliveries, it will become more important to ensure that virtual learning environments encourage high levels of student engagement in order to maintain or enhance the student experience.

E-Examinations and the Student Experience Regarding Appropriateness of Assessment and Course Quality in Science and Medical Science

2019 ◽  
Vol 47 (4) ◽  
pp. 460-478
Author(s):  
Ananthan Ambikairajah ◽  
Christopher C. Tisdell
Keyword(s):  
Student Satisfaction ◽  
Medical Science ◽  
Student Experience ◽  
Assessment Methods ◽  
First Year ◽  
Science Students ◽  
Course Quality ◽  
Quasi Experimental ◽  
Assessment Requirements

The interest in, and use of, computers and software for assessment is reported to be increasingly popular via electronic examinations (e-exams). We deepen our understanding of the design, reception, and effectiveness of e-exams for history and philosophy of science modules, undertaken by first-year advanced science and medical science students at university. We employ a quasi-experimental research design approach to examine our implementation of e-exams on reported student satisfaction regarding the suitability of the information provided about the assessment requirements, appropriateness of the assessment methods, and overall quality of the associated courses. We report statistically significant increases in student satisfaction regarding the suitability and appropriateness of the assessment methods or requirements. The outcomes of this research highlight new avenues for educators to explore including (a) the innovative use of associated software (Maple TA™) for e-exams and (b) the implications that e-exams can have on the student experience in the context of medium-stakes testing.

scholarly journals Numbas as an engagement tool for first-year Business Studies students

2017 ◽  
Vol 15 (2) ◽  
pp. 42
Author(s):  
Tom Carroll ◽  
Deirdre Casey ◽  
Julie Crowley ◽  
Kieran Mulchrone ◽  
Áine Ní Shé
Keyword(s):  
Student Engagement ◽  
Assessment Tool ◽  
Student Participation ◽  
Student Experience ◽  
First Year ◽  
Main Motivation ◽  
Business Studies ◽  
Practical Possibility ◽  
Institute Of Technology ◽  
Large Groups

In this paper we report on the implementation of e-assessment in mathematics with a large cohort of Business Studies students in their first year at Cork Institute of Technology, Ireland. The assessment tool used was Numbas, a freely available e-assessment tool for mathematics developed at Newcastle University. The main motivation in introducing Numbas for this course was to increase attendance and engagement at tutorials but also to make regular assessments with feedback a practical possibility for large groups. In this paper we discuss the effect the introduction of Numbas had on student engagement, in particular on student participation, attendance, and on the student experience.

Using Web 2.0 Tools to Enhance the Student Experience in Non-Teaching Areas of the University

2010 ◽  
pp. 247-266 ◽  
Author(s):  
Lisa Cluett ◽  
Judy Skene
Keyword(s):  
Student Engagement ◽  
Web 2.0 ◽  
Student Satisfaction ◽  
Student Learning ◽  
Online Community ◽  
Student Experience ◽  
Web 2.0 Tools ◽  
The University

This chapter aims to provide an overview of the nexus between student learning and student engagement outside the classroom, and to highlight the importance of non-teaching units in contributing to student satisfaction. It discusses the role of non-teaching units (such as libraries, guilds, student services departments, and other bodies) in creating online communities using Web 2.0 tools. The chapter uses the NODE project hosted by the University of Western Australia as a case study to demonstrate how some of these principles can be put into action. The significance of non-teaching units is confirmed, in addition to providing recommendations for fostering greater collaboration between staff and advice on setting up a Web 2.0-based online community in a university.

scholarly journals The Emperor’s New Clothes: Maclean’s, NSSE, and the Inappropriate Ranking of Canadian Universities

2020 ◽  
pp. 14-35
Author(s):  
J Paul Grayson
Keyword(s):  
Cluster Analysis ◽  
Student Engagement ◽  
Student Satisfaction ◽  
Multiple Regression ◽  
First Year ◽  
Positive Outcomes ◽  
Institutional Level ◽  
Canadian Universities ◽  
The Us

Most Canadian universities participate in the US-based National Survey of Student Engagement (NSSE) that measures various aspects of “student engagement.” The higher the level of engagement, the greater the probability of positive outcomes and the better the quality of the school. Maclean’s magazine publishes some of the results of these surveys. Institutions are ranked in terms of their scores on 10 engagement categories and four outcomes. The outcomes considered are how students in the first and senior years evaluate their overall experiences (satisfaction) and whether or not students would return to their  campuses. Universities frequently use their scores on measures reported by Maclean’s in a self-Congratulatory way. In this article, I deal with levels of satisfaction provided by Maclean’s. Based on multiple regression, I show that of the 10 engagement variables regarded as important by NSSE, at the institutional level, only one explains most of the variance in first-year student satisfaction. The others are of limited consequence. I also demonstrate, via a cluster analysis, that, rather than there being a hierarchy of Canadian institutions as suggested by the way in which Maclean’s presents NSSE findings, Canadianuniversities can most adequately be divided into a limited number of different satisfaction clusters. Findings such as these might serve as a caution to parents and students who consider Maclean’s satisfaction rankings when assessing the merits of different universities. Overall, in terms of first-year satisfaction, the findings suggest more similarities than differences between and among Canadian universities.

scholarly journals A systematic review of quality of student experience in higher education

2016 ◽  
Vol 8 (2) ◽  
pp. 209-228 ◽  
Author(s):  
Adrian Heng Tsai Tan ◽  
Birgit Muskat ◽  
Anita Zehrer
Keyword(s):  
Higher Education ◽  
Systematic Review ◽  
Student Satisfaction ◽  
Learning Experience ◽  
Student Experience ◽  
Student Experiences ◽  
Future Research ◽  
Content Type ◽  
Education Experience

Purpose The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, to present an agenda for future research. Design/methodology/approach The paper presents a systematic review of research published in high-quality journals during the period 2000 to 2014 in the areas of quality of student experience and higher education. Findings Findings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: exploration of learning experience; exploration of student experience; gender differences in assessment of higher education experience; improvement in quality of student experience; and student satisfaction with higher education experience. Research Limitations/implications The identification of the five research streams provides the basis for a synthesis of key issues identified within each research stream. In addition, the identification of purposes and limitations in existing research supports attempts to address issues of the quality of student experiences in higher education. Practical Implications Literature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams to provide a deeper understanding of the student experience and to enhance the delivery of quality in higher education. Originality/value The findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experiences in higher education.

scholarly journals A Reflection on Harnessing Learned Optimism, Resilience and Team Growth Behaviour in Order to Support Student Groups

2019 ◽  
Vol 10 (3) ◽  
pp. 104-111 ◽  
Author(s):  
Melinda Chadwick
Keyword(s):  
Student Engagement ◽  
Student Experience ◽  
Rate Of Change ◽  
Rapid Rate ◽  
Work Practices ◽  
Growth Behaviour ◽  
Student Groups ◽  
Learned Optimism ◽  
Future Challenges ◽  
Response To Change

Change is all around us at universities, and learned optimism is a skill that is much sought after. Our rapid rate of change at Macquarie University has identified the opportunity for the Student Engagement team to implement learned optimism in their training and work practices in order to enhance the student experience. This paper will explain the current challenges and how our response to change can set the standard for future challenges. With learned optimism we are able to facilitate positive changes to practices that support the needs of student groups.

Gamifying Discussion Forums

2020 ◽  
pp. 333-350
Author(s):  
Alexander Nagurney ◽  
Patrick A. Smith ◽  
Michelle Fulks Read ◽  
Ann Evans Jensen ◽  
Gwendolyn M. Morel ◽  
...  
Keyword(s):  
Student Engagement ◽  
Problem Solving ◽  
Student Satisfaction ◽  
Online Courses ◽  
Thinking Skills ◽  
Critical Thinking Skills ◽  
Student Choice ◽  
Discussion Forums ◽  
Student Work

This study examines the effect of gamifying and adding problem-solving aspects to discussion prompts in online courses with the goal of increasing the quantity and quality of student work. It was also a goal to foster motivation, engagement, and critical thinking skills. Results show an increase in the number of posts, the quality of posts as evaluated by the instructor, and student satisfaction with the overall course judged by responses to a survey administered at the end of the course. A number of recommendations are made, including furthering the use of student choice in how coursework is completed, promoting teamwork, and using incentives to increase student engagement.

PENERAPAN iLEARNING SURVEY (iSur) DALAM MENINGKATKAN KUALITAS SISTEM INFORMASI SELAMA PROSES PEMBELAJARAN DI PERGURUAN TINGGI RAHARJA

CCIT Journal ◽  
2014 ◽  
Vol 7 (3) ◽  
pp. 335-354
Author(s):  
Untung Rahardja ◽  
Muhamad Yusup ◽  
Ana Nurmaliana
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Teaching And Learning ◽  
Online Survey ◽  
The Other ◽  
Learning Activities ◽  
Faculty Performance ◽  
Satisfaction Measurement ◽  
Valid Information

The accuracy and reliability is the quality of the information. The more accurate and reliable, the more information it’s good quality. Similarly, a survey, the better the survey, the more accurate the information provided. Implementation of student satisfaction measurement to the process of teaching and learning activities on the quality of the implementation of important lectures in order to get feedback on the assessed variables and for future repair. Likewise in Higher Education Prog has undertaken the process of measuring student satisfaction through a distributed questioner finally disemester each class lecture. However, the deployment process questioner is identified there are 7 (seven) problems. However, the problem can be resolved by the 3 (three) ways of solving problems one of which is a system of iLearning Survey (Isur), that is by providing an online survey to students that can be accessed anywhere and anytime. In the implementation shown a prototype of Isur itself. It can be concluded that the contribution Isur system can maximize the decision taken by the Higher Education Prog. By using this Isur system with questions and evaluation forms are submitted and given to the students and the other colleges. To assess the extent to which the campus has grown and how faculty performance in teaching students class, and can be used as a media Isur valid information for an assessment of activities throughout college.

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