Knowledge Value, Task Complexity, and Enterprise Technology Implementation

2019 ◽  
Vol 10 (1) ◽  
pp. 19-38
Author(s):  
Sharath Sasidharan

Employees utilize their informal social networks for acquiring system-related knowledge during enterprise technology implementation. Prior research on knowledge acquisition through social networks has not considered the domain proficiency of knowledge sources or the quality of knowledge flows. This study assigns domain-proficiency levels to knowledge sources and introduces the concept of knowledge value: the net impact of acquired knowledge on performance outcomes. Conceptualized as the differential in the domain proficiency of the knowledge source and the knowledge recipient, knowledge value is examined in the context of both factual and applied knowledge, in relation to task complexity and its influence on performance outcomes. Data collected during the implementation of an enterprise resource planning system indicate that knowledge value has a significant impact on performance outcomes, but the impact of applied knowledge is moderated by task complexity. The results stress the importance of considering domain proficiency of knowledge sources during knowledge-network modelling.

Author(s):  
Kaitlin M. Gallagher ◽  
Laura Cameron ◽  
Diana De Carvalho ◽  
Madison Boulé

Objective To compare the impact of multiple computer monitor configurations on health and performance outcomes compared to the use of a single monitor. Background Multiple monitor configurations are used in office settings to promote increased productivity by providing more screen space; however, it is unknown if there are health-related trade-offs to increased productivity. Method A systematic review was conducted according to the PRISMA statement guidelines and adapted the best evidence synthesis. Results Eighteen studies were included in our review. There was strong evidence that implementing dual monitors is in line with users’ preference. There was also moderate evidence for controlled laboratory studies demonstrating that multiple monitors may increase task efficiency with decreased desktop interaction; however, implementing multiple monitors may also result in nonneutral neck postures for users. Conclusion More research needs to be conducted on biomechanical exposures when using larger displays. Longitudinal field studies should be conducted to determine the influence of monitor interventions on health, productivity, and well-being. All studies must consider task complexity and user positioning and should measure health and productivity outcomes together. Researchers must also consider up-to-date purchasing trends when choosing the monitor configurations and sizes for their studies. Application Regulatory bodies and practitioners can use the results to develop evidence-based monitor guidelines and inform decision-making in practice, respectively. Researchers can use this information to design future studies on monitor configurations that incorporate current purchasing trends.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sharath Sasidharan

PurposeKnowledge acquired by employees from co-workers through social networks may serve to reduce technostress during the use of a new and complex information system. The role of gender-based employee preferences in forming and acquiring system-related knowledge through friendship, advice, and expertise networks, and the impact of network-embedded expertise on performance outcomes are explored.Design/methodology/approachThe research hypotheses were empirically tested through survey data collected from employees of a large organization that had implemented an enterprise system.FindingsThe advice networks of female employees were an extension of their friendship networks, whereas that of male employees were configured to include co-workers with system-related expertise. Exposure to high quality knowledge flows resulted in lowered technostress levels among male employees compared to their female counterparts. However, there was only a marginal difference in performance outcomes. The “expertise-deficit” in the advice network of female employees was apparently compensated through their dependence on the helpdesk.Originality/valueResearch on system-related knowledge support through social networks has focused on the structural features of interaction ties with little or no emphasis on networking employees and their individual preferences. Moving away from this structural orientation, this study validates the contention that gender-driven motivations impact employee networking preferences, determine network-embedded expertise levels, and influence employee technostress. This study can help configure implementation environments that maximize network acquisition of high-quality knowledge, reduce technostress, and enhance performance outcomes.


2020 ◽  
Vol 19 (12) ◽  
pp. 2225-2252
Author(s):  
E.V. Popov ◽  
V.L. Simonova ◽  
O.V. Komarova ◽  
S.S. Kaigorodova

Subject. The emergence of new ways of interaction between sellers and buyers, the formation of new sales channels and product promotion based on the use of digital economy tools is at the heart of improving the business processes. Social networks became a tool for development; their rapid growth necessitates theoretical understanding and identification of potential application in enterprise's business process digitalization. Objectives. We explore the role of social media in the digitalization of business processes, systematize the impact of social networks on business processes of enterprises in the digital economy. Methods. The theoretical and methodological analysis of social networks as a tool for digitalization of company's business processes rests on the content analysis of domestic and foreign scientific studies, comparison, generalization and systematization. Results. We highlight the key effects of the impact of social networks on the business processes of the company; show that the digitalization of business processes should be considered in the context of a value-based approach, aimed at creating a value through the algorithmization of company operations. We determine that social networks are one of the most important tools for digitalization of company's business processes, as they have a high organizational and management potential. We also systematize the effects of social media on company's business processes. Conclusions. We present theoretical provisions of the impact of social networks on business processes of enterprises, which will enable to model and organize ideas about the development of digital ecosystems and the formation of business models.


2020 ◽  
Author(s):  
Mayli Lañas-Navarro ◽  
Jose Ipanaque-Calderon Sr ◽  
Fiorela E Solano

BACKGROUND Research on the use of the Internet in the medical field is experiencing many advances, including mobile applications, social networks, telemedicine. Its implementation in medical care and comprehensive patient management is a much discussed topic at present. OBJECTIVE This narrative review aims to understand the impact of the internet and social networks on the management of diabetes, both for patients and medical staff. METHODS The bibliographic search was carried out in the databases Pubmed, Virtual Health Library (VHL) and Lilacs between 2018 to 2020. RESULTS Multiple mobile applications have been created for the help and control of diabetic patients, as well as the implementation of online courses, improving the knowledge of health personnel applying them in the field of telemedicine. CONCLUSIONS The use of the Internet and social networks brings many benefits for both the diabetic patient and the health personnel, offering advantages for both.


2021 ◽  
pp. 154805182098653
Author(s):  
Jonathan C. Ziegert ◽  
David M. Mayer ◽  
Ronald F. Piccolo ◽  
Katrina A. Graham

This research explores the nature of collective leadership by examining the boundary conditions of how and when it relates to unit functioning. Building from a contingency perspective that considers the impact of contextual factors, we propose that collective charismatic leadership will be associated with lowered unit conflict, and this relationship will be strengthened by the contingency elements of individual charismatic leadership, task complexity, and social inclusion. Furthermore, we propose that the interactions of collective charismatic leadership with these contextual factors will relate to performance and satisfaction through conflict. We examine our hypotheses across two unit-level field studies, and the results illustrated that high levels of these contextual factors enhanced the negative relationship between collective charismatic leadership and conflict, which generally mediated the relationships between these interactive effects and performance and satisfaction. The results also highlight the detrimental aspects of collective leadership and how it can relate to reduced unit functioning when it is not aligned with an appropriate context. Overall, these findings begin to provide a more complete picture of collective leadership from a contingency perspective through a greater understanding of when and how it is related to unit functioning.


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