Mindfully Experimenting with IT

2014 ◽  
Vol 25 (2) ◽  
pp. 29-51 ◽  
Author(s):  
Robin S. Poston ◽  
William J. Kettinger

In many companies the process of new Information Technology (IT) identification and assessment lacks the rigor associated with experimentation. The realities of maintaining daily operations and the expense and expertise involved distract firms from conducting experiments. The authors explore cases of how companies introduce a new IT for the business use of digital social media. Because social media technologies are new, interest in its use is broad and diffused leading organizations to be unsure about how best to implement social media, prompting organizations to follow a mindful process of experimenting with these technologies. The cases illustrate that the extent of mindfulness influences how new technology implementations are introduced, supporting wider boundaries in assessments, richer interpretations of the IT's usefulness, multi-level foci concerning benefits and costs, persistence to continue exploration, and a greater use of fact-based decision-making. The authors observe that following a mindful introduction process reaps some of the benefits of experimentation, such as greater stakeholder satisfaction and organization-wide learning and understanding of the technology's potential.

Author(s):  
Stephen Crossley

This chapter explains how austerity has led to an increasingly fragmented and disparate economy and geography of welfare. These changes have affected people's ability to access services, leaving some of them isolated and excluded from activities that they previously enjoyed. The chapter then questions the use of new information technology (IT) systems and the related expansion of cybernetic relations to register, administer, manage, and target some of the most vulnerable members of society. It argues that these virtual systems emerge as a way of dealing with cases that need physical and in-depth contact in the context of austerity budgets rather than a tested way of pooling information to save lives. This argument suggests that they can also be a way to exclude service users from decision-making about their entitlement and ultimately their lives, reconfiguring the power relations between the public and the state.


Author(s):  
Michael J. Mol

This case weighs the advantages and disadvantages of going global. Ford presented its 1993 Mondeo model, sold as Mystique and Contour in North America, as a “worldcar”. It tried to build a single model for all markets globally to optimize scale of production. This required strong involvement from suppliers and heavy usage of new information technology. The case discusses the difficulties that needed to be overcome as well as the gains that Ford expected from the project. New technology allowed Ford to overcome most of the difficulties it had faced in earlier attempts to produce a worldcar. IT was flanked by major organization changes within Ford. Globalization did not spell obvious success though. While Ford may in the end have succeeded in building an almost global car, it did not necessarily build a car that was competitive in various markets. The Mondeo project resulted in an overhaul of the entire organization under the header of Ford 2000. This program put a heavy emphasis on globalization although it perhaps focused too little on international cooperation and too much on centralization. In terms of Ford’s own history, the Mondeo experience may not be called a new Model T, but does represent an important step in Ford’s transformation as a global firm.


Author(s):  
Michael J. Mol

This case weighs the advantages and disadvantages of going global. Ford presented its 1993 Mondeo model, sold as Mystique and Contour in North America, as a ‘world car.’ It tried to build a single model for all markets globally to optimize scale of production. This required strong involvement from suppliers and heavy usage of new information technology. The case discusses the difficulties that needed to be overcome as well as the gains that Ford expected from the project. New technology allowed Ford to overcome most of the difficulties it had faced in earlier attempts to produce a world car. IT was flanked by major organization changes within Ford. Globalization did not spell obvious success though. While Ford may in the end have succeeded in building an almost global car, it did not necessarily build a car that was competitive in various markets. The Mondeo project resulted in an overhaul of the entire organization under the header of Ford 2000. This program put a heavy emphasis on globalization although it perhaps focused too little on international cooperation and too much on centralization. In terms of Ford’s own history, the Mondeo experience may not be called a new Model T, but does represent an important step in Ford’s transformation as a global firm.


2016 ◽  
Vol 25 (01) ◽  
pp. 251-255 ◽  
Author(s):  
E. Coiera

Summary Introduction: Anyone with knowledge of information systems has experienced frustration when it comes to system implementation or use. Unanticipated challenges arise frequently and unanticipated consequences may follow. Objective: Working from first principles, to understand why information technology (IT) is often challenging, identify which IT endeavors are more likely to succeed, and predict the best role that technology can play in different tasks and settings. Results: The fundamental purpose of IT is to enhance our ability to undertake tasks, supplying new information that changes what we decide and ultimately what occurs in the world. The value of this information (VOI) can be calculated at different stages of the decision-making process and will vary depending on how technology is used. We can imagine a task space that describes the relative benefits of task completion by humans or computers and that contains specific areas where humans or computers are superior. There is a third area where neither is strong and a final joint workspace where humans and computers working in partnership produce the best results. Conclusion: By understanding that information has value and that VOI can be quantified, we can make decisions about how best to support the work we do. Evaluation of the expected utility of task completion by humans or computers should allow us to decide whether solutions should depend on technology, humans, or a partnership between the two.


2020 ◽  
Vol 6 ◽  
pp. 00002
Author(s):  
Ellyn Sugeng Desyanty

Parenting activities in young families at this time have experienced a very fast development that is from activities that are offline to online. This is due to the development of information technology that presents a variety of new information can be spread very quickly. Social media was chosen as a source of learning for young families in providing learning experiences, especially about child development and answers to various problems that arise in the process of forming a family. the findings show that social media which later became a discussion forum in cyberspace has been considered as a more credible media for discussion, exchanging experiences. Social media has become one of the most popular sources of learning among young families.


Author(s):  
Wang Boyong ◽  
Wang Shaoyu

The rapid development of social media in China brings both challenges and opportunities for China's eGovernance construction. This chapter seeks to research the information society construction in China during the 12th 5-year plan period (2011-2015), especially the efforts of involving citizens in participating in the decision-making process, whilst also exploring the interlinks between the fast development of social media and the ever-changing government services. The chapter summarizes the strengths and weaknesses in the practice of public participation and finds that rapid development of information technology cannot guarantee that eParticipation will be fully effective, and measures and policy should be taken to change the situation. China has made considerable progress in social media development, but more efforts are needed from the government to further engage its citizens in the decision-making process.


Author(s):  
Richard Friberg

A few years back many predicted that new information technology and the common currency in Europe would exert a powerful equalizing pressure on prices of the same good in different locations. This chapter evaluates these predictions with a focus on empirical evaluations. We first survey the literature that links transparency to price dispersion (more transparency is associated with lower dispersion) and to price levels (there is a general presumption that prices fall as they become more transparent but by making collusion easier the effects can be the opposite in some markets). We also survey evidence that many markets are segmented along national borders and present an in-depth analysis of the mechanisms that link transparency and market segmentation. We conclude that greater transparency has important market integrating effects—but only if other barriers that separate markets are low and sellers are not able to endogenously create barriers. Overall the market integrating effects of greater transparency associated with new technology and a common currency in Europe have been minor so far.


Author(s):  
Ali Rahim Taleqani ◽  
Jill Hough ◽  
Kendall E. Nygard

Dockless bike sharing is an emerging paradigm. Like many other technologies, it brings advantages and disadvantages to communities. Further investigation into public opinion will shed light on the impact of this technology on communities and provide input to city authorities for transportation planning. Transportation planning processes can be enhanced by engaging the community through social media technologies. Social media like Twitter, Facebook, and other microblogging media have been used for planning, but have not been extensively evaluated for that purpose. This study examined approximately 32,000 posts on Twitter to assess public opinion on dockless bike-sharing systems. Using a mix of text mining and statistical techniques, we examined relevant posts to determine the sentiment polarity of tweets, the underlying topics in the tweets, and the extent of engagement and impact on the decision-making process. Results given by two different sentiment algorithms show that there is more positive than negative polarity across the algorithms. Also, the findings show that the underlying topics in tweets include electric scooters, private e-hailing companies, and blockage of sidewalks, among others. The results indicate that the dockless shared mobility models are potentially useful in generating participation, but faced substantial technical, analytical, and communication barriers to influencing decision-making.


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