Citizens’ Adoption of Pay-to-use E-Government Services

2011 ◽  
Vol 7 (2) ◽  
pp. 15-35 ◽  
Author(s):  
Amitabh Ojha ◽  
G. P. Sahu ◽  
M. P. Gupta
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Monetary Cost ◽  
Government Services ◽  
User Charges ◽  
Online Channel ◽  
Acceptance Model ◽  
Cost Implications ◽  
Plausible Reason ◽  
Delivery Channel

Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Characteristics of Innovating (PCI) do not factor in potential adopters’ monetary cost perceptions is a plausible reason for such bias in research efforts. The paper posits a model wherein the value perceived by a citizen in government-to-citizen (G2C) online channel, and traditional public service delivery channel are antecedents of his or her intention to use the online channel. The model was tested in the context of the rail ticketing service of Indian Railways (a Department of India’s federal government). Results support the hypothesized paths, and offer useful managerial guidance to encourage citizens’ adoption. The paper discusses the prospect of certain adverse consequences for public administration and citizens, which could be linked to e-government and user charges, and ways to mitigate them. Research implications are also discussed.

Citizens’ Adoption of Pay-to-Use E-Government Services

2013 ◽  
pp. 120-140
Author(s):  
Amitabh Ojha ◽  
G. P. Sahu ◽  
M. P. Gupta
Keyword(s):  
Technology Acceptance ◽  
Federal Government ◽  
Monetary Cost ◽  
Government Services ◽  
User Charges ◽  
Online Channel ◽  
Acceptance Model ◽  
Cost Implications ◽  
Plausible Reason ◽  
Delivery Channel

Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Characteristics of Innovating (PCI) do not factor in potential adopters’ monetary cost perceptions is a plausible reason for such bias in research efforts. The paper posits a model wherein the value perceived by a citizen in government-to-citizen (G2C) online channel, and traditional public service delivery channel are antecedents of his or her intention to use the online channel. The model was tested in the context of the rail ticketing service of Indian Railways (a Department of India’s federal government). Results support the hypothesized paths, and offer useful managerial guidance to encourage citizens’ adoption. The paper discusses the prospect of certain adverse consequences for public administration and citizens, which could be linked to e-government and user charges, and ways to mitigate them. Research implications are also discussed.

Perceived Usefulness and Ease of Use of Mobile Government Services

2020 ◽  
Vol 11 (1) ◽  
pp. 1-16
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Service ◽  
Government Services ◽  
Acceptance Model ◽  
The Relationship

This study examined the moderating effect of electronic word of mouth (eWOM) communications on the relationship between the perceived usefulness (PU) and perceived ease of use (PEOU) of mobile government services and the intention to use mobile government services. The Technology Acceptance Model was used as the theoretical framework and the data analysis was done with SPSS. The results have shown that there was a significant moderating impact of eWOM on both the relationship between PU and PEOU and the intention to use mobile government services. In addition, perceived usefulness and perceived ease of use of mobile government service were significant in determining the intention to use mobile government services. Also, PEOU was found to be a determinant of the PU of mobile government services. The implications of these findings are discussed.

The Impact of Political Trust on E-Government Services Adoption

2020 ◽  
Vol 11 (4) ◽  
pp. 27-47
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Political Trust ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

scholarly journals Determinants of E-Government Implementation Based on Technology Acceptance Model

2020 ◽  
Vol 11 (2) ◽  
pp. 184-197
Author(s):  
Nurkholis Nurkholis ◽  
Rosalina Yuri Anggraini
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Information Needs ◽  
Ease Of Use ◽  
City Government ◽  
System Quality ◽  
Government Services ◽  
Acceptance Model ◽  
The City

This study aims to examine Technology Acceptance Model (TAM) on the implementation of E-Government. Data for this study were collected through a questionnaire survey on the people of Malang City who have used E-Government services. Structural model analysis was performed using smartPLS. The results showed that intention was the main determinant of the use of E-Government services. The determining factor of intention to use E-Government services is positive attitude towards E-Government. Other factors such as system quality, its ease of use, and quality of information do not affect people’s interest in using E-Government services. In other words, E-Government application developed by the City Government has been deemed not easy enough to be applied and not informative enough to meet the information needs of the community. This is a challenge for the City Government to be able to improve and develop the quality of systems and information from its E-Government services so that people are increasingly interested in applying it, for the realization of Malang as a smart city.

Citizen Adoption of Mobile and Customizable E-Government Services

2021 ◽  
Vol 13 (1) ◽  
pp. 31-53
Author(s):  
Djeddi Abdelhakim ◽  
Djilali Idoughi
Keyword(s):  
Developing Countries ◽  
Technology Acceptance ◽  
Diffusion Of Innovation ◽  
Technology Acceptance Model ◽  
Reasoned Action ◽  
Government Services ◽  
Use Of Technology ◽  
The Government ◽  
Acceptance Model ◽  
And Diffusion

E-government projects success mainly depends on citizens' acceptance and usage; thus, numerous studies have strived to recognize the various factors that affect the adoption of e-government services in different countries. The study broadly reviews various models presented for assessing citizen adoption of e-government. The article highlights factors that affect e-government adoption in different developed and developing countries then proposes a suitable theoretical model for examining citizen adoption of e-government in developing countries. The developed research model included factors from the technology acceptance model, technology acceptance model 2, theory of reasoned action, unified theory of acceptance, and use of technology and diffusion of innovation as well as trust in the government and technology regarding e-government applications in Algeria a developing country. Data was collected using a Likert-scale questionnaire from 884 Algerian citizens.

scholarly journals Adoption and use of E-Government services: The case of Romania

2008 ◽  
Vol 6 (03) ◽  
Author(s):  
S. E. Colesca ◽  
L. Dobrica
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
The Internet ◽  
Government Services ◽  
Proposed Model ◽  
Using Data ◽  
Acceptance Model ◽  
National Governments

National governments have been makeing significant attempts to make theirits services and information available on the Internet. However, the success of these efforts depends, to a great extent, on how well the targeted users for such services, citizens in general, make use of them. For this reason, the purpose of the presented study was to identify what factors could affect the citizens' adoption of e-government services, analyzing the case of Romania. According to the UN e-government survey conducted in 2008, Romania comes under mid range countries by utilization of e-government (percent of utilization 37%). Romania’s national portal www.e-guvernare.ro aims at progressively making all services and information accessible through the portal. The study is an extension of the Technology Acceptance Model. The proposed model was validated using data collected from 481 citizens. The results provided substantial support for most all proposed hypotheses and showed the significance of the extended constructs.

scholarly journals E-Government Adoption in Tunisia Extending Technology Acceptance Model

2019 ◽  
Vol 6 (4) ◽  
pp. 30-42 ◽  
Author(s):  
Wadie Nasri
Keyword(s):  
Social Influence ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Perceived Usefulness ◽  
Stable Model ◽  
Government Services ◽  
Internet Connection ◽  
Proposed Model ◽  
Acceptance Model

The purpose of this study is to examine the factors which affect e-government services adoption of Tunisian's citizens by using a technology acceptance model (TAM). The proposed conceptual model was extended by adding social influence, awareness, and quality of internet connection. The proposed model was empirically tested using survey data provided by 150 respondents and was analyzed using a structural equation model (SEM). The findings indicate that the proposed model is a stable model and a good explanatory. Perceived usefulness is predicted mutually by social influence and awareness. Moreover, perceived ease of use is predicted by quality of internet connection. This study contributes to the literature by providing a new research model for understanding e-government services adoption in Tunisia and its findings provide useful guidelines to develop policies and strategies to increase the adoption of e-government services.

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