Citizens’ Adoption of Pay-to-Use E-Government Services

2013 ◽  
pp. 120-140
Author(s):  
Amitabh Ojha ◽  
G. P. Sahu ◽  
M. P. Gupta
Keyword(s):  
Technology Acceptance ◽  
Federal Government ◽  
Monetary Cost ◽  
Government Services ◽  
User Charges ◽  
Online Channel ◽  
Acceptance Model ◽  
Cost Implications ◽  
Plausible Reason ◽  
Delivery Channel

Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Characteristics of Innovating (PCI) do not factor in potential adopters’ monetary cost perceptions is a plausible reason for such bias in research efforts. The paper posits a model wherein the value perceived by a citizen in government-to-citizen (G2C) online channel, and traditional public service delivery channel are antecedents of his or her intention to use the online channel. The model was tested in the context of the rail ticketing service of Indian Railways (a Department of India’s federal government). Results support the hypothesized paths, and offer useful managerial guidance to encourage citizens’ adoption. The paper discusses the prospect of certain adverse consequences for public administration and citizens, which could be linked to e-government and user charges, and ways to mitigate them. Research implications are also discussed.

Citizens’ Adoption of Pay-to-use E-Government Services

2011 ◽  
Vol 7 (2) ◽  
pp. 15-35 ◽  
Author(s):  
Amitabh Ojha ◽  
G. P. Sahu ◽  
M. P. Gupta
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Monetary Cost ◽  
Government Services ◽  
User Charges ◽  
Online Channel ◽  
Acceptance Model ◽  
Cost Implications ◽  
Plausible Reason ◽  
Delivery Channel

Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Characteristics of Innovating (PCI) do not factor in potential adopters’ monetary cost perceptions is a plausible reason for such bias in research efforts. The paper posits a model wherein the value perceived by a citizen in government-to-citizen (G2C) online channel, and traditional public service delivery channel are antecedents of his or her intention to use the online channel. The model was tested in the context of the rail ticketing service of Indian Railways (a Department of India’s federal government). Results support the hypothesized paths, and offer useful managerial guidance to encourage citizens’ adoption. The paper discusses the prospect of certain adverse consequences for public administration and citizens, which could be linked to e-government and user charges, and ways to mitigate them. Research implications are also discussed.

E-Government Services Adoption

2018 ◽  
Vol 14 (3) ◽  
pp. 12-31 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Research Article ◽  
Actual Use ◽  
The Government ◽  
Acceptance Model

This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.

Perceived Usefulness and Ease of Use of Mobile Government Services

2020 ◽  
Vol 11 (1) ◽  
pp. 1-16
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Service ◽  
Government Services ◽  
Acceptance Model ◽  
The Relationship

This study examined the moderating effect of electronic word of mouth (eWOM) communications on the relationship between the perceived usefulness (PU) and perceived ease of use (PEOU) of mobile government services and the intention to use mobile government services. The Technology Acceptance Model was used as the theoretical framework and the data analysis was done with SPSS. The results have shown that there was a significant moderating impact of eWOM on both the relationship between PU and PEOU and the intention to use mobile government services. In addition, perceived usefulness and perceived ease of use of mobile government service were significant in determining the intention to use mobile government services. Also, PEOU was found to be a determinant of the PU of mobile government services. The implications of these findings are discussed.

The Impact of Political Trust on E-Government Services Adoption

2020 ◽  
Vol 11 (4) ◽  
pp. 27-47
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Political Trust ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

E-Government and Its Evaluation in South East Europe

2010 ◽  
pp. 260-275 ◽  
Author(s):  
Endrit Kromidha ◽  
José-Rodrigo Córdoba
Keyword(s):  
Technology Acceptance ◽  
Public Management ◽  
Information Technologies ◽  
Service Management ◽  
New Public Management ◽  
Evaluation Process ◽  
Government Services ◽  
South East Europe ◽  
Acceptance Model ◽  
Future Evaluation

E-government (electronic government) has spread globally as a phenomenon that involves the use of information technologies supports delivery of public services. There are different actors and organisations being involved in e-government implementation and use, three of which are government organisations, businesses and citizens. In the case of government institutions, a common goal is to provide an appropriate service environment for both businesses and citizens. Citizens want to maximize their benefits received when for instance they pay taxes, and businesses have a goal to maximize profits. How to assess and improve e-government services is still a challenge in many countries. This chapter will offer some insights into the e-government phenomenon which could inform its future evaluation. The objective is to review e-government in the light of new public management (Barzelay, 2001), a term used in the last 30 years to describe new themes, styles, and patterns of public service management. This will lead us to consider alternative ways to evaluate e-government services (e-services). One of these is a technology acceptance model (TAM) to describe e-government related reforms in Albania and the Balkans region towards building a better understanding of how evaluation could be conducted. The insights from the Albanian case open up a number of opportunities that could be taken forward by policy makers, developers and other stakeholders. For those researching on e-government evaluation, the chapter offers a view of why we need to consider different aspects in the evaluation process.

scholarly journals Determinants of E-Government Implementation Based on Technology Acceptance Model

2020 ◽  
Vol 11 (2) ◽  
pp. 184-197
Author(s):  
Nurkholis Nurkholis ◽  
Rosalina Yuri Anggraini
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Information Needs ◽  
Ease Of Use ◽  
City Government ◽  
System Quality ◽  
Government Services ◽  
Acceptance Model ◽  
The City

This study aims to examine Technology Acceptance Model (TAM) on the implementation of E-Government. Data for this study were collected through a questionnaire survey on the people of Malang City who have used E-Government services. Structural model analysis was performed using smartPLS. The results showed that intention was the main determinant of the use of E-Government services. The determining factor of intention to use E-Government services is positive attitude towards E-Government. Other factors such as system quality, its ease of use, and quality of information do not affect people’s interest in using E-Government services. In other words, E-Government application developed by the City Government has been deemed not easy enough to be applied and not informative enough to meet the information needs of the community. This is a challenge for the City Government to be able to improve and develop the quality of systems and information from its E-Government services so that people are increasingly interested in applying it, for the realization of Malang as a smart city.

Factors Influencing Citizen Adoption of E-Government in Developing Countries

2015 ◽  
pp. 1349-1367
Author(s):  
Omar Al Hujran ◽  
Anas Aloudat ◽  
Ikhlas Altarawneh
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Factors Affecting ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Body Of Knowledge ◽  
Acceptance Model

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.

Factors Influencing Citizen Adoption of E-Government in Developing Countries

2013 ◽  
Vol 9 (2) ◽  
pp. 1-19 ◽  
Author(s):  
Omar Al Hujran ◽  
Anas Aloudat ◽  
Ikhlas Altarawneh
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
The Body ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Factors Affecting ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Acceptance Model

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.

Evaluating Citizen Adoption and Satisfaction of E-Government

2011 ◽  
Vol 7 (3) ◽  
pp. 57-78 ◽  
Author(s):  
Craig P. Orgeron ◽  
Doug Goodman
Keyword(s):  
Technology Acceptance ◽  
Cost Effective ◽  
Trust Model ◽  
Demographic Variables ◽  
End User ◽  
Quality Cost ◽  
Government Services ◽  
Parsimonious Model ◽  
Acceptance Model ◽  
Theoretical Foundations

Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.

scholarly journals Long Term Orientation Moderating Effect on Acceptance of Jogja Smart Service in Countries with Pragmatic Society

2021 ◽  
Vol 3 (2) ◽  
pp. 138
Author(s):  
Julius Galih Prima Negara
Keyword(s):  
Technology Acceptance ◽  
Smart City ◽  
Information Disclosure ◽  
Equation Modeling ◽  
Acceptance Testing ◽  
P Value ◽  
Government Services ◽  
The Government ◽  
Acceptance Model

The government and stakeholders with smart city concept can take advantage of communication technology, a network that has grown rapidly to date for all the needs of urban challenges. The challenges of government services that must be shortened, cut distances, and information disclosure can begin to be resolved with the concept of a smart city with its various products. The technology acceptance model combined with the cultural moderator has been used by several researchers for acceptance testing, one of which is this paper. Research and survey data collection were processed using Smart PLS 3.2 with Sequential Equation Modeling in Yogyakarta, Indonesia. This is unique to discuss because the p-value of Long Term Orientation (LT) is 0.386 which means that it does not significantly moderate behavior. This is interesting to be presented in publications, because Indonesia is a country with a high Long Term orientation value or a pragmatic society. Pragmatic societies tend to be more flexible in adjusting traditions, with the current context, and easy to adapt. Our supporting findings are that respondents who have tried using JSS are still given the opportunity to use conventional methods in government services.

Sign in / Sign up

Export Citation Format

Share Document