scholarly journals Factors Influencing Chinese Online Health Service Use

2021 ◽  
Vol 29 (5) ◽  
pp. 138-160
Author(s):  
Lin Xiao ◽  
Jian Mou ◽  
Lihua Huang
Keyword(s):  
Perceived Risk ◽  
Online Survey ◽  
Service Use ◽  
Academic Research ◽  
Social Risk ◽  
Privacy Risk ◽  
Factors Influencing ◽  
Utilitarian Value ◽  
Survey Results ◽  
Practical Implications

Despite the popularity of online health services (OHSs) among patients in recent years, academic research on this phenomenon is limited. Drawing on the valence framework, the authors proposed a model to explore both the most important facilitators of OHS use intention from the perceived value perspective and inhibitors of OHS use intention from the perceived risk perspective. Data were collected from 407 OHS users through an online survey. Results showed that the inhibitors of OHS use intention include privacy risk and social risk, while facilitators include social support value, convenience value, and utilitarian value. These findings enrich the OHS literature by revealing both the inhibitors and facilitators of OHS use intention. This study also provides practical implications for platforms offering OHS in relation to effectively attracting users.

scholarly journals THE INFLUENCE OF UTILITARIAN VALUE, HEDONIC VALUE, SOCIAL VALUE, AND PERCEIVED RISK ON CUSTOMER SATISFACTION: SURVEY OF E-COMMERCE CUSTOMERS IN INDONESIA

2020 ◽  
Vol 21 (2) ◽  
pp. 613-622
Author(s):  
Tri Yulistyawati Evelina ◽  
Andriani Kusumawati ◽  
Umar Nimran ◽  
Sunarti
Keyword(s):  
Customer Satisfaction ◽  
Perceived Risk ◽  
Structural Equation ◽  
Online Survey ◽  
Social Value ◽  
Equation Modeling ◽  
Hedonic Value ◽  
Utilitarian Value ◽  
The Social ◽  
Customer Satisfaction Survey

The purpose of this study is to build an understanding of the influence of utilitarian value, hedonic value, social value, and perceived risk on e-commerce customer satisfaction in Indonesia. Data was collected through an online survey and analyzed using Structural Equation Modeling (SEM) with the WarpPLS tool version 6.0 which was then analyzed through Inferential Statistics analysis. The results of the study showed that utilitarian value significantly influences customer satisfaction. Hedonic value significantly influences customer satisfaction. However, the findings showed that social value did not have a significant effect on customer satisfaction, meaning that the level of the social value of e-commerce customers does not have a significant impact on the level of customer satisfaction. Finally, the results show, perceived risk significantly influences customer satisfaction.

scholarly journals Factors Influencing Upcycling for UK Makers

2019 ◽  
Vol 11 (3) ◽  
pp. 870 ◽  
Author(s):  
Kyungeun Sung ◽  
Tim Cooper ◽  
Sarah Kettley
Keyword(s):  
Theory Of Planned Behaviour ◽  
Consumer Behaviour ◽  
Subjective Norm ◽  
Demographic Characteristics ◽  
Planned Behaviour ◽  
Art And Design ◽  
Environmentally Sustainable ◽  
Factors Influencing ◽  
Survey Results ◽  
Practical Implications

Changing consumer behaviour can reduce environmental impacts. Upcycling is one of the understudied yet promising, environmentally sustainable behaviours that has the potential to contribute to the reduction of waste and greenhouse gas emissions. This paper addresses this knowledge gap by exploring factors influencing upcycling for UK makers. The study employed a survey based on Triandis’s theory of interpersonal behaviour and Ajzen’s theory of planned behaviour. The survey results revealed key determinants of upcycling as attitude, intention, and subjective norm, and demographic characteristics of people who are more likely to upcycle frequently as females aged 30+ working in art and design. The paper further discusses the theoretical and practical implications of the study.

Understanding counterfeit consumption

2014 ◽  
Vol 26 (1) ◽  
pp. 4-20 ◽  
Author(s):  
Felix Tang ◽  
Vane-Ing Tian ◽  
Judy Zaichkowsky
Keyword(s):  
Perceived Risk ◽  
Computer Software ◽  
Social Risk ◽  
Content Type ◽  
Ethical Concerns ◽  
Product Categories ◽  
Social Risks ◽  
Counterfeit Products ◽  
Qualitative Responses ◽  
Practical Implications

Purpose – The purpose of this paper is to create a framework for broadly understanding categories and motivations behind purchasing different counterfeit products. Design/methodology/approach – Focus groups provided qualitative data from 509 counterfeit purchases incidents by 95 informants. Findings – The most frequently mentioned motivation was the utility (35 percent) received from the good over the genuine article. The second, but negative, motivation was the perceived risk involved in the purchase (22 percent), whether it is physical or social risk. Social norms, confusion, and ethical concerns each represented about 10 percent of the motivations toward the purchase of counterfeit items. The least mentioned motivations to purchase, at less than 4 percent each, were culture, habit, and desire to explore. These factors were evident across a variety of 15 product categories, headed by electronics, such as DVDs and computer software. Practical implications – Through targeting negative motivations, such as perceived physical and social risks, businesses can devise strategies from a demand side perspective to overcome the problem of counterfeit consumption. Originality/value – Qualitative responses, over many product categories, provide a unique overview to the perception of counterfeit consumption. The finding that consumer ethics may depend on whether the activity benefits the society as a whole is worthy of additional discussion. The authors learn that when consumers thought their counterfeit consumption caused little or no harm, they do not see much ethical concern in their actions.

Knowledge and use of self-archiving options among academic librarians working in universities in Africa

2018 ◽  
Vol 119 (3/4) ◽  
pp. 145-160 ◽  
Author(s):  
Ebikabowei Emmanuel Baro ◽  
Eriye Chris Tralagba ◽  
Ebiere Joyce Ebiagbe
Keyword(s):  
Online Survey ◽  
Academic Research ◽  
The Body ◽  
Academic Librarians ◽  
Institutional Repository ◽  
Use Of Self ◽  
Content Type ◽  
Scholarly Output ◽  
Body Of Knowledge ◽  
Practical Implications

Purpose The purpose of the study is to investigate the extent to which academic librarians in African universities know and use self-archiving options to make their papers visible globally. Design/methodology/approach An online survey was designed using SurveyMonkey software to collect data from 455 academic librarians working in 52 universities in Africa. Findings The study revealed that the academic librarians in Africa are aware of ResearchGate, institutional repository, personal website/server, kudos and Mendeley and they actually upload papers to self-archiving platforms such as institutional repository, ResearchGate, academia.edu and personal websites/servers. Factors such as increased exposure of one’s previously published work, provides exposure for works not previously published (e.g. seminar papers), broadens the dissemination of academic research generally and increases one’s institutions’ visibility were among the options the academic librarians rated as very important factors that motivate them to submit their scholarly output to the self-archiving options. It was also found that majority of the academic librarians in Africa checked the publishers’ website for copyright policy compliance before submitting their papers to the platform. Practical implications The study called for academic librarians in developing countries to voluntarily sign-up to register with self-archiving options such as ResearchGate, kudos, Mendeley.com, academia.edu and others to enable them self-archive their published papers for access globally by students, researchers, etc. Originality/value The findings of this study will add to the body of knowledge by bringing to light the extent of awareness and use of self-archiving options by academic librarians in universities in Africa.

Awareness and use of self-archiving options among academic librarians in Nigerian universities

2019 ◽  
Vol 68 (1/2) ◽  
pp. 2-16 ◽  
Author(s):  
Clement Chukwuma Okeji ◽  
Monica Eberechukwu Eze ◽  
Nneka Maureen Chibueze
Keyword(s):  
Design Methodology ◽  
Online Survey ◽  
Academic Research ◽  
Academic Librarians ◽  
Use Of Self ◽  
Online Questionnaire ◽  
Research Papers ◽  
Content Type ◽  
Scholarly Output ◽  
Practical Implications

Purpose The purpose of this study was to investigate the extent to which academic librarians in Nigerian universities use self-archiving options to make their research papers visible globally. Design/methodology/approach An online survey was designed using SurveyMonkey software to collect data from 394 academic librarians in Nigerian Universities. Findings The study revealed that the academic librarians in Nigerian universities know and actually use self-archiving options such as ResearchGate, institutional repository and Academia.edu to self-archive their publications. While other promotional tools such as kudos, Mendeley.com and personal websites/servers are not popularly used by the academic librarians. Increased exposure of previously published work, broadens the dissemination of academic research generally, and increases institutions’ visibility were among the factors the academic librarians indicated as very important that motivate them to contribute their scholarly output to self-archiving options. Research limitations/implications One major challenge to the study is that many academic librarians in Nigeria do not check their e-mails regularly to enable them to respond to a request to participate in an online survey; some of them do not have stable internet facilities, whereas others are reluctant to respond to an online questionnaire. These reasons led to a low response rate which makes it difficult to generalize findings. Practical implications Findings from the study will create awareness for academic librarians in developing countries to see the need to self-archive their pre-print and accepted version of their papers in different self-archiving platforms. Originality/value Self-archiving of papers by authors will lead to an increased visibility of the author and possible citation of the work and chances of collaboration with international colleagues for research projects.

Comparing online and in-store risks in multichannel shopping

2016 ◽  
Vol 44 (3) ◽  
Author(s):  
Christophe BEZES
Keyword(s):  
Perceived Risk ◽  
Financial Risk ◽  
Design Methodology ◽  
Online Survey ◽  
Single Channel ◽  
Distribution Channel ◽  
Final Decision ◽  
On Line ◽  
And Performance ◽  
Practical Implications

Purpose This paper compares empirically the nature, level and influence of perceived risks involved in a retailer’s website and stores, as multichannel shoppers will do when deciding which distribution channel to buy in. Design/methodology/approach The research design uses an online survey of 1,015 multichannel customers that was drawn from the behavioural databases of a French multichannel retailer. Findings Overall risk as well as risks associated with logistics, psychological and performance are higher and more dissuasive for an online purchase; however, financial, time and transaction risks tend predominantly or exclusively to discourage in-store purchasing. Customers’ familiarity with the channel seems to make them more vigilant. Research limitations/implications The concept of risk, and especially financial risk, is variable among researchers, making it more difficult to undertake comparative studies on e-commerce than on stores or products. Practical implications Retailers should not look merely to the salience of an isolated risk factor but rather should consider its actual impact on their customers’ final decision. Nonetheless, retailers will find it more difficult to reduce perceived risk on-line than in-store. Originality/value By focussing on a multichannel retailer’s website and stores and comparing the effects of six types of risk on the purchase attitudes of its multichannel shoppers, this study is distinct from most single-channel studies, which have examined risk inherent in Internet purchasing, handled risk on an experimental website and explored in-store risk. Moreover, the study focuses on the risks entailed by the purchase channel rather than those related to particular products or brands.

scholarly journals Dentist Related Factors Associated with Implementation of COVID-19 Protective Measures: A National Survey

2021 ◽  
Vol 18 (16) ◽  
pp. 8381
Author(s):  
Joana Christina Carvalho ◽  
Dominique Declerck ◽  
Wolfgang Jacquet ◽  
Peter Bottenberg
Keyword(s):  
Infection Control ◽  
Perceived Risk ◽  
Online Survey ◽  
Daily Practice ◽  
Binary Logistic Regression Analysis ◽  
Related Factors ◽  
Protective Measures ◽  
Factors Influencing ◽  
Dental Setting ◽  
Infection Control Guidelines

Little is known about the extent to which dentists have implemented COVID-19 infection control guidelines and the factors influencing this process in daily practice. This national online survey assessed the implementation of enhanced infection control guidelines in daily practice, and explored dentist related factors influencing their application, more specifically dentist infection status and their perceived risk of cross-infection in the dental setting. The survey was validated, pretested and carried out in 2020. A total of 1436 dentists participated, of whom 9.1% presumably had COVID-19 infection experience. At least 75% of dentists complied with the core part of the recommended protective measures protocol. For each patient treated during the pandemic, an additional cost of 10–30 EUR (86.7%) and an extra time of 10–30 min (70.7%) was estimated. A stepwise binary logistic regression analysis revealed that dentists assumed to have experienced COVID-19 reported a higher self-perceived risk of virus acquisition (β = 2.090; p = 0.011), lower concern of getting infected (β = 0.576; p = 0.027), and lower confidence in being able to prevent disease transmission in the dental setting (β = 0.535; p = 0.022). Some parts of the protective measures were more difficult to apply than others; however, there was no indication of increased disease acquisition in the dental setting.

Factors Influencing Cart Abandonment in the Online Shopping Process

2015 ◽  
Vol 43 (10) ◽  
pp. 1617-1627 ◽  
Author(s):  
Yin Xu ◽  
Jin-Song Huang
Keyword(s):  
Indirect Effect ◽  
Perceived Risk ◽  
Online Survey ◽  
Online Shopping ◽  
Factors Influencing ◽  
Communication Company

This paper presents a model of why and how cart abandonment occurs in the online shopping process. An online survey of 210 people was conducted via the online shopping website of a communication company in China. The results demonstrate that cart abandonment was directly and positively influenced by organization and research of the products within the cart as well as by comparison with external websites, and was directly and negatively influenced by payment intention. Both perceived cost and perceived risk had an indirect effect on cart abandonment through the mediator of organization and research of products within the cart. Perceived transaction inconvenience did not influence cart abandonment either directly or indirectly. The results imply that cart abandonment is dependent on the shopping processes, and that organization and research of products within the cart is a key variable that impacts cart abandonment.

The Effect of Intangibility on the Perceived Risk of Online Mass Customization: Utilitarian and Hedonic Perspectives

2015 ◽  
Vol 43 (3) ◽  
pp. 457-466 ◽  
Author(s):  
Heekang Moon ◽  
Hyun-Hwa Lee
Keyword(s):  
Mass Customization ◽  
Perceived Risk ◽  
Online Survey ◽  
User Intention ◽  
Practical Implications ◽  
Hedonic Enjoyment

We examined the effect of intangibility on the perceived risk of online mass customization (OMC) from utilitarian (usefulness) and hedonic (enjoyment) perspectives. We collected 400 valid responses using an online survey in Korea. Both generality of intangibility and mental intangibility had a significant effect on the utilitarian and hedonic aspects of perceived risk. In addition, perceived risk had a significant effect on user intention toward OMC. The results provided a better understanding of the role of intangibility in OMC in terms of predicting consumers' responses. Practical implications are discussed.

scholarly journals Continuous Intention on Accommodation Apps: Integrated Value-Based Adoption and Expectation–Confirmation Model Analysis

2019 ◽  
Vol 11 (6) ◽  
pp. 1578 ◽  
Author(s):  
Seon Kim ◽  
Joon Bae ◽  
Hyeon Jeon
Keyword(s):  
Perceived Risk ◽  
Perceived Value ◽  
Intention To Use ◽  
Business Research ◽  
Privacy Risk ◽  
Factors Affecting ◽  
Study Results ◽  
Negative Effect ◽  
Practical Implications ◽  
Expectation Confirmation

This study aims to analyze the antecedent factors affecting continuous intention to use online to offline (O2O) accommodation app services and empirically verify them by applying an integrated model comprised of the value-based adoption model (VAM) and the expectation-confirmation model (ECM). For empirical analysis, a sample of 410 participants with experience reserving rooms using an accommodation app was used. The results showed that privacy risk had the biggest influence on perceived value, followed by technicality and usefulness. Moreover, confirmation and usefulness turned out to have a significant effect on satisfaction, and enjoyment had a negative effect on perceived value and satisfaction. As a result, the influence of perceived risk, technicality, usefulness, and confirmation on perceived value and satisfaction proved to be important in inducing continuous intention to use accommodation apps. These results are academically significant because they expand the scope of O2O business research in the fields of hotels and tourism. We outline several practical implications based on the study results.

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