An Investigation of Patients’ Decisions to Use eHealth

2022 ◽  
Vol 34 (4) ◽  
pp. 0-0

eHealth service has received increasing attention. Patients can consult online doctors via the Internet, and then physically visit the doctors for further diagnosis and treatments. Although extant research has focused on the adoption of eHealth services, the decision-making process from online to offline health services still remains unclear. This study aims to examine patients’ decisions to use online and offline health services by integrating the extended valence framework and the halo effect. By analyzing 221 samples with online consultation experiences, the results show that trust significantly influences perceived benefits and perceived risks, while trust, perceived benefits, and perceived risks significantly influence the intention to consult. The intention to consult positively influences the intention to visit. Considering the moderating effects of payment types, the influence of perceived risks on the intention to consult is larger for the free group than for the paid group. The findings are useful to better understand patients’ decisions to use eHealth.

User involvement in cancer services operates at two levels: providing information and involving patients and carers in decision-making about their own care, and involving patients and carers in decisions about the development and management of cancer services. Information can be provided to patients verbally, in written material, and through patient-held records, and they can also have access to information via the Internet. Most people want to take an active role in making decisions about their care and treatment; however, this varies from person to person. Being fully informed is important to more people than being fully involved in the decision-making process itself. Issues of consent and competence are very important when involving patients, and nurses need to take account of these and also the condition of the patient, when involving them in the decision-making process. Involving cancer service users in evaluating and managing health care has the benefits of improving services and public understanding, and improving health. It can take the form of providing information and seeking feedback on services, consulting on developments to services, and participation in planning, managing, or evaluating services. These can be achieved through questionnaires and surveys, focus groups, membership of committees, or employing service users as consultants to services. For user involvement to be effective, it should be meaningful, the language should be inclusive, and minority perspectives should be represented.


2009 ◽  
pp. 1-10
Author(s):  
Albert Boonstra ◽  
Bert de Brock

The past few years, many organizations have been using the Internet in quite arbitrary and experimental ways. This phase, which can be considered as a period of learning and experimentation, has created a need for a more systematic approach to the identification, the ordering and the assessment of e-business options. It is the objective of this paper to address this need by presenting a methodology that aims at supporting management in using alternative e-business applications in the first stage of the decision-making process. Figure 1 shows how a systematic decision-making process can be organized by using e-business options. The steps are based on Simon’s intelligence, design, and choice trichotomy (Simon, 1960). First, alternative e-business options have to be identified and ordered. Then the possible options have to be assessed and selected. After this stage the selected opportunities have to be specified and designed. Next, implementation, operation, maintenance, and evaluation may follow. In Figure 1 this is called the “formal life cycle”. We will apply the word “e-business option” referring to the possibility to use an electronic network for a business purpose. An e-business opportunity is defined here as an assessed and selected e-business option. In practice, different intermediate feedback activities, interrupts, delays and adjustments are often necessary to reconsider earlier steps (Mintzberg, Raisinghani, & Théorêt, 1976). This is—among other reasons—because decision-making processes of this kind take place in dynamic environments and decisions are made in political contexts (Pettigrew, 2002). Moreover, participants in decision-making processes are often lacking the necessary information to make well-considered decisions right from the start (Miller, Hickson, & Wilson, 1996). In Figure 1 these activities are called “intermediate feedback”.


2019 ◽  
Vol 10 (2) ◽  
pp. 70-83
Author(s):  
Chandan Parsad ◽  
Chandra Prakash Chandra ◽  
Shekhar Suman

This study sets out to identify the various factors of a health drink product that affects the consumer decision-making process. It aims to determine the relative importance connected to multiple aspects of health drink beverages, such as brand, nutrition content, taste, muscle building, brain boosting, price, ingredients, and country of origin. The paper also aims to identify consumer segments by the relative importance consumers give to various attributes of health drinks. Through examining the literature, the researchers identified various attributes of health drinks, which they analyzed empirically using a choice-based conjoint survey conducted with the help of the internet-based software 1000minds. Cluster analysis was also done to identify different consumer segments. The study identified two consumer segments: brand conscious and value conscious. As the name indicates, the brand-conscious segment gives more importance to a trusted brand, followed by nutrition content and price.


The Internet has transferred the power from the brand to the customer, evolving the latter to a “prosumer” (pro-active consumer) that demands more access to the brand decision making process. This change calls for new politics inside the marketing department and introduces a new challenge for the strategic marketer: to invite and involve consumers in brand communities populated of like-minded members, in order to fulfill their fundamental psychological goal for belongingness. In this chapter we discuss the characteristics and the specifics of community building, as it emerges as a great means to the end of loyalty building. Additionally, we attempt to decode the consumer behaviour online, in order to develop useful tools for segmentation and targeting, adapted to the new elements of what consumer perceives as value.


Author(s):  
Neha Jain ◽  
Vandana Ahuja ◽  
Y. Medury

The evolution of human society, improvement in communication processes, and digital convergence have provided innovative opportunities and challenges for marketing as the Internet moves ahead to play significant roles in the consumer decision making process. This chapter explores significant issues in the context of the Internet, consumer decision making, and organizational strategy formulation. This framework addresses noteworthy aspects with respect to the role of the Internet in decision making, effect of the Internet on consumer behavior, post-purchase behavior, and the consumer decision-making process. It traces the research design and formulation of a research instrument to address the proposed issues.


2022 ◽  
pp. 344-362
Author(s):  
Ceray Aldemir ◽  
Eyüp Şen

Crowdsourcing is a form of citizen participation in which an institution has a question submits to citizens via the internet in order to get citizens to think about innovative solutions to the problem. Several municipalities around the world have already used this means, but it has not yet been clear exactly how they can use it and which preconditions play a role in this. Thus, this chapter argued the concept of citizen involvement in the age of ICT by emphasizing the two related terms e-government and e-local government, then secondly the chapter underlined the importance of the necessity of citizen participation in the policymaking process. In the third section of this chapter, it has been argued the crowdsourcing concept as a tool of participation in the age of ICT. Then finally the paper outlined a model for local governments that may use the crowdsourcing approach in the decision-making process.


2014 ◽  
Vol 1 (1) ◽  
pp. 489-492 ◽  
Author(s):  
Marius Cioca ◽  
Cosmin Cioranu ◽  
Daniela Gîfu

AbstractThis paper deals with computational techniques used in management engineering in order to support enterprise managers in the decision-making process. Thus, the paper presents an application, built with web technologies for extracting and interpreting information from various sources, enabling the user to analyze data both in text files and the data available on the Internet, results that greatly improves the decision-making process through an efficient and fast analysis of data which, due to large the volume growing exponentially can no longer be covered and analyzed “manually” by a human factor.


2014 ◽  
Vol 17 (3) ◽  
pp. 306-326 ◽  
Author(s):  
Hendi Yogi Prabowo

Purpose – The purpose of this paper, which is based on author’s study, is to shed light on the behavioral elements of corruption in particular the decision-making process undertaken by potential offenders to construct a solid basis for effective corruption eradication strategy in Indonesia. Design/methodology/approach – This study examines corruption cases in Indonesia in the past two years which have been investigated by the Indonesian Corruption Eradication Commission as well as relevant literature on corruption to gain a better understanding of corruption offenders’ behavior. Findings – The author establishes that by looking at the behavioral side of corruption we may gain more understanding on potential offenders’ way of thinking as a reference in dealing with corruption. The discussions in this paper suggest that when potential offenders are exposed to pressure/motivation, opportunity and rationalization to commit corruption, they will (consciously or subconsciously) assess all the perceived benefits and costs before deciding to commit (or not to commit) corruption. Understanding the mechanics by which potential offenders decide to engage (or not to engage) in corruption will provide government and decision makers with a solid basis for formulating an effective corruption eradication strategy. Research limitations/implications – This study utilizes only secondary data sources to build its analysis on the perceived benefits and costs of engaging in corrupt practices. For future studies, primary sources, such as incarcerated corruption offenders, will offer a more accurate view of the actual decision-making process behind corrupt practices. Practical implications – This paper contributes to the development of effective corruption eradication strategy in Indonesia by introducing the fraud decision scale as a framework by which appropriate measures will be devised so as to yield the intended results. Originality/value – Instead of taking the more popular legal or political standpoint, this paper takes an unconventional view of assessing corruption problem from the behavioral perspective.


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