Electronic Customer Relationship Management (e-CRM) in Jordan

2012 ◽  
Vol 3 (3) ◽  
pp. 36-46 ◽  
Author(s):  
Rawan Khasawneh ◽  
Emad Abu-Shanab
Keyword(s):  
Customer Service ◽  
Communication Technology ◽  
Web Application ◽  
Banking Sector ◽  
Rapid Development ◽  
Business Environment ◽  
Customer Relationship ◽  
Web Browsers ◽  
Information And Communication ◽  
Land Bank

The continuous and rapid development of information and communication technology (ICT) influenced the operations and services provided by the banking sector. Many financial institutions adopted the “customer is king\queen” strategy by changing their business environment, making use of various types of ICT to their relationship with their customers. One of the major new trends is the concept of e-CRM, which defines an improved relationship with customers utilizing the Internet, web browsers, and other web application. E-CRM is making customer service more effective and efficient. This paper aims to gain a better understanding of the application of e-CRM concept and its benefits to both customers and banks utilizing the case of the Egyptian Arab Land Bank in Jordan.

scholarly journals E-Gov Implementation Analysis Through SILPa KAMI Application in DISKOMINFOARPUS, Cimahi City

2021 ◽  
Vol 24 (2) ◽  
pp. 1
Author(s):  
Yunni Susanty ◽  
Yuyu Yuningsih
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Local Governments ◽  
Success Factors ◽  
Business Environment ◽  
Information And Communication ◽  
Qualitative Descriptive ◽  
Management Aspect ◽  
Descriptive Method

The development of information and communication technology (ICT) has been implemented in various fields, including in government. To support the implementation of e-Government (e-Gov) and improve the quality of public services, many technology-based applications have been created by government agencies, both central and local governments. DISKOMINFOARPUS Cimahi City built an application called SILPa KAMI to support the vision of Cimahi Smart City. This study uses a qualitative descriptive method that aims to determine how the implementation and sustainability of the SILPa KAMI application and what kind of characteristics the agencies should have so it can replicate this application. The results of the study reveal that the implementation of the SILPa KAMI application is running well because it has fulfilled various success factors of e-Gov implementation which is also marked by the sustainability even though there are still obstacles. Also, the use of ICT based on the e-leadership aspect, the information network infrastructure aspect, the information management aspect, the business environment aspect, as well as the community and human resources aspect has been optimally utilized. This application is relatively easy to be replicated by other agencies. The agencies that can replicate this application must have the availability of budget, the availability of related facilities and infrastructure and the availability of reliable ICT managers.

scholarly journals PERBANDINGAN ALTERNATIF ASPEK PEMAJAKAN BAGI PENYEDIA LAYANAN OVER THE TOP ASING

2019 ◽  
Vol 1 (1) ◽  
pp. 10
Author(s):  
Hendrie Ardhiansyah ◽  
Nurhidayati Nurhidayati
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Rapid Development ◽  
Digital Economy ◽  
Case Study Approach ◽  
Study Approach ◽  
Foreign Companies ◽  
Information And Communication ◽  
Over The Top

Over the years, the rise of digital economy has confused countries in their efforts to tax foreign companies without physically presence within their jurisdiction. One of the potential tax revenues that have not been optimally digging comes from the digital sector. The digital economy sector has enormous potential along with the rapid development of information and communication technology, especially the internet. This digital economy market is dominated by internet-based services commonly called Over The Top (OTT) services and is filled with global content owned by foreign companies. This article argues the provisions of taxation for foreign OTT lending providers in England, Australia, India, and Japan. This research used a qualitative non-case study approach. This study outlines the strengths and weaknesses of each alternative.

scholarly journals Implementation of Human Resources Information Systems in Industrial Revolution 4.0: Case Study of Sekolah Tinggi Pariwisata Bali Internasional

2020 ◽  
Vol 6 (2) ◽  
pp. 367
Author(s):  
Kadek Ari Styawati ◽  
A.A.N. Eddy Supriyadinata Gorda
Keyword(s):  
Human Resources ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Industrial Revolution ◽  
Rapid Development ◽  
Organizational Management ◽  
Inhibiting Factors ◽  
Human Resources Information Systems ◽  
Information And Communication

The rapid development of information and communication technology offers solutions in effective and efficient organizational management. The implementation of information technology becomes an important aspect in the competition in the digital arena. This study aims to examine in-depth about how the application of HRIS in STPBI. The research results showed that the implementation of HRIS at STPBI is used as a strategic activity in optimizing HR functions. The transformation and implementation of HRIS has several supporting and inhibiting factors. These supporting and inhibiting factors are combined in the development of HR in line with the theoretical and literary concepts used in this study. Through integrated work synergies in the field of staffing, transparency and availability of information is very helpful in decision making. The implementation of HRIS at STPBI is based on the paradigm of a balance between supporting factors and inhibiting factors.

Environments for Virtual Enterprise Integration

2010 ◽  
pp. 645-662
Author(s):  
Maria Manuela Cunha ◽  
Goran D. Putnik ◽  
Paulo Silva Ávila
Keyword(s):  
Communication Technology ◽  
Virtual Enterprise ◽  
Business Environment ◽  
Organizational Model ◽  
Organizational Models ◽  
Enterprise Integration ◽  
Dynamically Reconfigurable ◽  
Enterprise Model ◽  
Information And Communication ◽  
Enterprise Creation

The virtual enterprise model is an emerging approach in answer to the new requirements of the business environment, relying on dynamically-reconfigurable partnerships, with extremely high performances, strongly time-oriented while being highly focused on cost and quality, in permanent alignment with the market, and strongly supported by information and communication technology, dictating a paradigm face shift to the traditional organizational models. Networking and reconfiguration dynamics are the main characteristics of this model,requiring enabling and supporting environments, at bearable costs. Some existing technologies and Internet-based environments can partially support this organizational model, but the reconfiguration dynamics can only be assured by environments able to manage, control, and enable networking and dynamics in virtual enterprise creation/reconfiguration. Several environments are introduced in the chapter, and particular focus is given to the market of resources, an environment coping with the requirements of the virtual enterprise model.

Progress and Prospects for Estonian Libraries

2011 ◽  
pp. 221-237 ◽  
Author(s):  
Sirje Virkus
Keyword(s):  
Information And Communication Technologies ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Rapid Development ◽  
Communication Technologies ◽  
Library Services ◽  
The Past ◽  
Challenges And Opportunities ◽  
Information And Communication ◽  
New Challenges

The rapid development of information and communication technology (ICT) over the past decades has created new challenges and opportunities for libraries and librarians. As a result of ICT, library services to users have changed, the management of libraries has evolved and the roles of librarians have multiplied. The new millennium presents new opportunities to exploit an ever-growing array of information and communication technologies in the provision of library services. As one millennium draws to a close and a new one begins, there are a lot of questions to answer:

Employees Outlook Regarding Quality and CRM Link for Enriched Competitive Strategy

2020 ◽  
Vol 9 (2) ◽  
pp. 27-47
Author(s):  
Neeta Baporikar
Keyword(s):  
Financial Services ◽  
Competitive Strategy ◽  
Banking Sector ◽  
Business Environment ◽  
Customer Relationship ◽  
Primary Data ◽  
Research Approach ◽  
Services Sector ◽  
Financial Services Sector ◽  
Management Processes

The business environment is dynamic and faces frequent changes driven by macro and micro factors. Due to these changes, businesses are forced to either evolve or exit. Those that evolve choose the path of advancement and are determined to sustain their competitive positions. The financial services sector is one sector that is particularly undergoing changes and banks particularly in this sector face changes from all front. All segments in which banks operate from payment transfers to home loans are under serious pressures due to FinTechs and technology. The banking sector in Namibia is no exception. Hence, adopting a qualitative research approach with content analysis, primary data gathered by questionnaires from Standard Bank employees, the study aims to investigate employees' outlook regarding quality and CRM nexus for enriched competitive strategy in an ever-changing and competitive environment. The findings reveal that quality and customer relationship management processes do influence customers' experiences, satisfaction levels, and loyalty.

Environments for Virtual Enterprise Integration

2011 ◽  
pp. 1-23
Author(s):  
Maria Manuela Cunha ◽  
Goran D. Putnik ◽  
Paulo Silva Ávila
Keyword(s):  
Communication Technology ◽  
Virtual Enterprise ◽  
Business Environment ◽  
Organizational Model ◽  
Organizational Models ◽  
Enterprise Integration ◽  
Dynamically Reconfigurable ◽  
Enterprise Model ◽  
Information And Communication ◽  
Enterprise Creation

The virtual enterprise model is an emerging approach in answer to the new requirements of the business environment, relying on dynamically-reconfigurable partnerships, with extremely high performances, strongly time-oriented while being highly focused on cost and quality, in permanent alignment with the market, and strongly supported by information and communication technology, dictating a paradigm face shift to the traditional organizational models. Networking and reconfiguration dynamics are the main characteristics of this model,requiring enabling and supporting environments, at bearable costs. Some existing technologies and Internet-based environments can partially support this organizational model, but the reconfiguration dynamics can only be assured by environments able to manage, control, and enable networking and dynamics in virtual enterprise creation/reconfiguration. Several environments are introduced in the chapter, and particular focus is given to the market of resources, an environment coping with the requirements of the virtual enterprise model.

scholarly journals Virtuality Changes Consumer Preference: The Effect of Transaction Virtuality as Psychological Distance on Consumer Purchase Behavior

2019 ◽  
Vol 11 (23) ◽  
pp. 6618 ◽  
Author(s):  
Park
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Rapid Development ◽  
Consumer Preference ◽  
Psychological Distance ◽  
Purchase Behavior ◽  
Purchasing Behavior ◽  
Virtual Currency ◽  
Information And Communication ◽  
Digital Money

With the rapid development of information and communication technology, a variety of new industries and services are rapidly evolving based on the convergence between existing Information and Communication Technology (ICT) and heterogeneous industries. In the meantime, the FinTech market, created by the convergence of financial and ICT areas, is emerging and growing rapidly. The new market of virtual transaction based on digital money is growing faster than any other FinTech area. The purpose of this study is to determine whether the perceived difference in the virtuality of a consumer’s transaction affects the consumer's purchasing behavior and how the behavior changes. Specifically, this study revealed that consumers' perceived virtuality differs according to the type of transaction method. Consumers felt that the money was more virtual when they had digital (virtual) currency for a service than when they had cash. This virtuality of money controls the psychological distance of the consumer's money, which is closer to cash than virtual currency. This difference in psychological distance affects consumers' information processing, such that when psychological distances are far (vs. close), consumers prefer products that are described as abstract (vs. concrete), and have a more favorable attitude toward products with more variety.

A Study on the Impact of Virtual Manufacturing on Corporation Management

2013 ◽  
Vol 706-708 ◽  
pp. 2071-2074
Author(s):  
Xiao Li Wen
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Rapid Development ◽  
Virtual Enterprise ◽  
Manufacturing Technology ◽  
Virtual Manufacturing ◽  
Information And Communication ◽  
Corporation Management ◽  
Basic Features ◽  
The Impact

Virtual manufacturing has great influnce on the corporation management owing to the rapid development of information and communication technology and fast changing of organization form.This paper introduced the principle of virtual manufacturing, discussed the basic features of virtual manufacturing technology and evolution of virtual enterprise. The article also expounded the impact of virtual manufacturing on corporation management from several important aspects. Lastly, some prospective and suggestiones were given.

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