Performance Measurement and Risk Management Framework of the Enterprise’s Integrated in Logistic Chains in the Context of the Information Society

2015 ◽  
Vol 795 ◽  
pp. 47-52
Author(s):  
Mircea Constantin Duică ◽  
Anişoara Duică ◽  
Iwona Grabara
Keyword(s):  
Risk Management ◽  
Supply Chain ◽  
Performance Measurement ◽  
Supply Chains ◽  
Balanced Scorecard ◽  
Production Systems ◽  
Measurement Techniques ◽  
Product Management ◽  
Frequent Change ◽  
Measurement Framework

The intensified competition, the frequent change of the clients’ preferences and the globalization of the capital, product, service and information flows have turned the efficient product management into an essential factor for increasing competitiveness in production systems integrated in supply chains. In this context, industrial excellence can be obtained only by an efficient process piloting, using some performance measurement systems that permit a good substantiation of the decisions based on correct and reliable information, taking into account the risks specific to supply chains. The paper includes a review of the literature in the field of performance measurement for supply chains to understand the current practice and contributes to the development of the supply chain performance measurement framework using risk management, the case study method, a statistic quantitative data analysis and modern performance measurement techniques such as: balanced scorecard and supply chain operation reference.

scholarly journals Performance measurement for supply chains in the Industry 4.0 era: a balanced scorecard approach

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Guilherme Francisco Frederico ◽  
Jose Arturo Garza-Reyes ◽  
Anil Kumar ◽  
Vikas Kumar
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Supply Chains ◽  
Balanced Scorecard ◽  
Industry 4.0 ◽  
Theoretical Perspective ◽  
Performance Measurement System ◽  
Content Type ◽  
The Balanced Scorecard ◽  
Performance Measurement Systems

PurposeThe purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the Industry 4.0 era.Design/methodology/approachThis paper combines the literature of PM and specifically the BSC with the literature related to the dimensions of supply chain in the context of Industry 4.0.FindingsDimensions extracted from the literature based on supply chains within the context of Industry 4.0 showed a strong alignment with the four perspectives of the BSC, which make it suitable to be considered as a performance measurement system (PMS) for supply chains in this new context.Research limitations/implicationsFrom theoretical perspective, this study contributes to the limited literature on PM for supply chains in Industry 4.0 era. The study proposes a supply chain 4.0 Scorecard and strongly support researchers to conduct future empirical researches in order to get a deeper understanding about PM in supply chains in the Industry 4.0 era. As limitations, the theoretical framework proposed needs further empirical research in other to validate it and obtain new insights over the investigation conducted and presented into this paper.Practical implicationsPractitioners can use this study as a guide to develop more effective performance measurement systems – PMSs in their organizations.Originality/valueThis research is unique as it addresses a significant knowledge gap related to PM in supply chains in the Industry 4.0 era. It brings a significant contribution in terms of understanding how to measure performance in supply chains in this new era.

Performance measurement of sustainable supply chains: a review and research questions

2015 ◽  
Vol 64 (6) ◽  
pp. 744-783 ◽  
Author(s):  
Alireza Tajbakhsh ◽  
Elkafi Hassini
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Supply Chains ◽  
Organizational Structures ◽  
Performance Measurements ◽  
Content Type ◽  
Sustainable Supply Chains ◽  
Measurement Framework ◽  
Research Questions ◽  
Performance Measurement Systems

Purpose – One of the hurdles to the adoption of sustainable practices across supply chains is the lack of pan-chain performance measurements and their related information and organizational structures. The authors review the literature on performance measurement of sustainable supply chains with a focus on comprehensive measures that include multiple supply chain partners as well as different sustainability aspects. The purpose of this paper is to analyze the reviewed literature and propose some research questions. Design/methodology/approach – The authors reviewed 140 journal articles, cases and reports that appeared since 1994. Findings – The authors classify the reviewed literature according to seven sustainability dimensions (economical, environmental, social, reputable, valuable, equitable and sustainable) as well as the type of industry and methodology used. In addition the authors synthesize the available performance measurements into a comprehensive framework that incorporates different stages of the supply chain operations and decision-making processes. Social implications – The results of this study can be used by researchers to focus on research that may have more implications on supply chains. Practitioners can use the authors proposed performance measurement framework for developing practical and comprehensive measures for their respective industries. Originality/value – The work is original in the way the authors integrate sustainability (seven dimensions) across the supply chain taking into account the type of operational decisions. The framework can be used by researchers and practitioners to develop practical sustainability performance measurement systems for supply chains.

scholarly journals Performance measurement in humanitarian logistics: a customer-oriented approach

2014 ◽  
Vol 4 (2) ◽  
pp. 198-221 ◽  
Author(s):  
Sarah Schiffling ◽  
Maja Piecyk
Keyword(s):  
Performance Measurement ◽  
Supply Chains ◽  
Balanced Scorecard ◽  
Stakeholder Salience ◽  
Content Type ◽  
Humanitarian Supply Chains ◽  
Measurement Framework ◽  
Key Stakeholders ◽  
The Difference ◽  
Key Customer

Purpose – The purpose of this paper is to develop a performance measurement framework that takes into account the key stakeholders of the logistics departments or personnel in humanitarian organisations. It reflects their views and characteristics by adapting the balanced scorecard (BSC) to this environment. The key stakeholders are identified using the stakeholder salience framework by Mitchell et al. (1997). Design/methodology/approach – This is a conceptual paper based on a systematic literature review on stakeholders, customers and performance measurement in humanitarian supply chains. Findings – Beneficiaries are the customers that are the reason for the existence of humanitarian supply chains. Donors are the stakeholder group with the highest salience due to the greatest amount of power. Both groups have their own interests, creating a challenging environment for performance measurement. Standard business tools such as the BSC have to be adapted accordingly to be useful in this environment. Research limitations/implications – This paper is conceptual and the proposed framework is yet to be tested empirically. Practical implications – The proposed framework can help humanitarian organisations focus on the aspects of performance that are most relevant to their key customer groups. Originality/value – The research brings together the complexities of humanitarian supply chains with the increasing customer focus that can be seen in commercial service supply chains. Based on an assessment of stakeholder salience, the difference in key customer groups is analysed. The resulting framework provides indications for balancing their diverging needs.

scholarly journals A performance measurement framework for the South African bulk export wine supply chain

2017 ◽  
Vol 11 ◽  
Author(s):  
Johan B. Smit ◽  
Joubert Van Eeden ◽  
Frances E. Van Dyk
Keyword(s):  
Qualitative Research ◽  
Supply Chain ◽  
Performance Measurement ◽  
Supply Chains ◽  
South African ◽  
Quantitative Research ◽  
Wine Industry ◽  
The South ◽  
Measurement Framework ◽  
A Performance

Background: Many participants in the South African wine industry still exhibit low supply chain maturity in the management of their supply chains. This hampers export performance and ultimately client satisfaction. The development and tracking of appropriate metrics are key steps in improving supply chain performance.Objectives: The purpose of this study was to develop a performance measurement framework for the South African wine industry, focussing on the bulk export segment.Method: The framework was developed using an emergent multi-phased exploratory approach. The approach was implemented in two distinct phases, namely qualitative research followed by quantitative research in each of three iterations to develop and refine the framework. In each iteration, the qualitative research phase consisted of a literature survey, semi-structured and unstructured interviews and case studies, while the quantitative research phase consisted of the development, distribution, completion and analysis of the framework questionnaire, each iteration building on the framework outputs from the previous iteration.Results: The research highlighted that the wine supply chain performance of bulk exports is hindered by the lack of a measurement culture, hampering the identification and prioritisation of interventions. The creation of a performance measurement framework in conjunction with industry, and informed by the Supply Chain Operations Reference framework, creates a platform for the industry to address these challenges.Conclusion: The implementation of this framework will provide performance visibility for cellars in the wine industry. This would enable them to improve their logistics processes and increase their supply chain maturity, ultimately enabling benchmarking against competing supply chains both within South Africa and abroad, such as in Australia, Argentina and Chile.

Supply Chain Performance Measurement and Organizational Alignment

2017 ◽  
pp. 1723-1749
Author(s):  
Rohan Vishwasrao ◽  
Ehap Sabri
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Maturity Model ◽  
Maturity Models ◽  
Strategic Objectives ◽  
Measurement Framework ◽  
And Performance ◽  
The Right ◽  
Operational Metrics

The authors describe how organizations can leverage a maturity model approach in conjunction with foundational concepts of perspective-based performance evaluation models like Balanced Scorecard (BSC) to define comprehensive performance measurement framework. Maturity models are essentially a reflection of theories about how the capabilities of an organization evolve. Therefore, by design, they provide a roadmap to the next level of performance. The authors propose using maturity models as a structured way of identifying current capability or maturity level of any supply chain. They then provide guidance on selecting the right “causal linkages” between supply chain objectives and performance measures and define a mechanism for specifying more granular definitions of measures linked to strategic objectives for progressive levels of maturity. The authors survey widely used business process maturity models, current practices for measuring operational metrics, and then present a tiered framework for operational metric alignment and KPI governance, based on perspective-based design principles.

Supply Chain Performance Measurement and Organizational Alignment

2015 ◽  
pp. 148-174
Author(s):  
Rohan Vishwasrao ◽  
Ehap Sabri
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Maturity Model ◽  
Maturity Models ◽  
Strategic Objectives ◽  
Measurement Framework ◽  
And Performance ◽  
The Right ◽  
Operational Metrics

The authors describe how organizations can leverage a maturity model approach in conjunction with foundational concepts of perspective-based performance evaluation models like Balanced Scorecard (BSC) to define comprehensive performance measurement framework. Maturity models are essentially a reflection of theories about how the capabilities of an organization evolve. Therefore, by design, they provide a roadmap to the next level of performance. The authors propose using maturity models as a structured way of identifying current capability or maturity level of any supply chain. They then provide guidance on selecting the right “causal linkages” between supply chain objectives and performance measures and define a mechanism for specifying more granular definitions of measures linked to strategic objectives for progressive levels of maturity. The authors survey widely used business process maturity models, current practices for measuring operational metrics, and then present a tiered framework for operational metric alignment and KPI governance, based on perspective-based design principles.

scholarly journals Performance Measurement of Military Supply Chains

2018 ◽  
Vol 8 (02) ◽  
Author(s):  
Sanjay Sethi
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Supply Chains ◽  
Reference Model ◽  
Armed Forces ◽  
The United States ◽  
Supply Chain Performance ◽  
Measurement Framework ◽  
The Government ◽  
The Military

Defence is the largest item of physical expenditure in the Union budget presented by the Government of India every year. A substantial portion of the budget is allocated for equipping the army, a task which is performed by a very complex and extended supply chain. Therefore, it is essential that the performance of the military’s supply chain is measured and monitored, so that the nation derives value from the expenditure made on the supply chain. Moreover, the effectiveness of the supply chain provides the defence forces competitive advantage, and thus its performance has a direct bearing on the country’s security. The wars in future are more likely to be a competition between the rival supply chains. Development of a suitable framework for measuring the performance of any extended supply chain is a challenging task. The challenge arises from the very design and nature of the supply chain construct. The entities which constitute the supply chain invariably have varied goals and objectives, and therefore more than often, they indulge in adversarial practices and operate in an environment of mutual distrust. The paper dwells upon the conceptual development of an ideal performance measurement framework for the military supply chain. It compares the military and commercial supply chains, and discusses some of the principal performance measurement frameworks, like the Balanced scorecard, Supply Chain Operations Reference model amongst others used by the commercial supply chains. It also discusses the endeavours made towards supply chain performance evaluation by some of the modern militaries to include that of the United States, United Kingdom, and Australia. It also briefly covers the Indian approach to evaluation of supply chain performance. The paper brings out the relevance of the subject, challenges there in, and its importance to the country’s armed forces.

Performance Measurement using Balance Score Card and its Applications: A Review

2015 ◽  
Vol 4 (3) ◽  
Author(s):  
Shradha Gawankar ◽  
Sachin S. Kamble ◽  
Rakesh Raut
Keyword(s):  
Performance Measurement ◽  
Organizational Performance ◽  
Performance Management ◽  
Balanced Scorecard ◽  
Strategic Change ◽  
The Balanced Scorecard ◽  
Balance Score Card ◽  
Measurement Framework ◽  
Score Card ◽  
And Performance

This paper aims to propose the idea of briefly explaining the balance scorecard by highlighting its use, application in depth. A critical enabler in achieving desired performance goals is the ability to measure performance. Despite the importance of accurately measuring organizational performance in most areas of academic research, there have been very few studies that have directly addressed the question of how overall organizational performance is or should be measured. Perhaps more importantly, none of these studies seems to have significantly influenced how overall organizational performance is actually measured in most of the empirical research that uses this construct as a dependent measure. The most popular of the performance measurement framework has been the balanced scorecard abbreviated as BSC. The BSC is widely acknowledged to have moved beyond the original ideology. It has now become a strategic change management and performance management process. The approach used in this paper is the combination of literature review on evolution of balance score card and its applications in various sectors/organizations/ areas. This paper identify that the balanced scorecard is a powerful but simple strategic tool and the simplicity of the scorecard is in its design. By encompassing four primary perspectives, the tool allows an organization to turn its attention to external concerns, such as the financial outcomes and its customers expectations, and internal areas, which include its internal processes to meet external requirements and its integration of learning and growth, to successfully meet its strategic expectations. This paper provides a comprehensive overview of the balanced scorecard combined with application and strategy, which are now in a better position to begin to recognize managements expectations and to discover new ways to build value for workplace learning and performance within organization.

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