A comparative analysis of the antecedents and consequences of employee satisfaction for urban and rural healthcare workers in KwaZulu-Natal province, South Africa

Orientation: The South African healthcare industry is facing significant challenges to retain quality healthcare professionals to deliver services in rural areas.Research purpose: The main purpose of this study was to compare the antecedents and consequences of employee satisfaction for healthcare professionals in urban and rural areas to establish if there are distinguishing factors that can better inform human resource (HR) management to improve job satisfaction and service delivery. KwaZulu-Natal province was chosen because of its number and proximity of rural and urban healthcare facilities.Motivation for the study: A holistic perspective, focusing on both urban and rural South African settings, on how the healthcare sector can retain healthcare workers through employee satisfaction and service delivery is lacking.Research approach/design and method: The research design for the study is a mixed-method sequential design. A quantitative survey using a structured questionnaire inclusive of the constructs such as work environment, work satisfaction, job satisfaction, employee retention and service quality was administered to a sample of urban and rural healthcare professionals in KwaZulu-Natal (N = 405). In addition, the researchers conducted three focus group discussions (N = 28).Main findings: The quantitative results showed that urban and rural sample groups differed significantly in terms of their satisfaction with work duties, compensation, career development, service delivery and turnover intentions. Communalism was found to play a major role in retention and quality of service delivery of healthcare professionals in rural settings.Practical/managerial implications: The findings of this study require from management to understand the differential factors between urban and rural settings in service quality and staff retention. Human resource practitioners are encouraged to understand the differentiators of job satisfaction and service delivery in an urban and rural context and develop conducive work environments that allow healthcare workers to execute their tasks effectively.Contribution/value-add: This study provides a unique perspective of the antecedents and outcomes of employee satisfaction for both urban and rural healthcare sector workers and indicates that context is important.

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Motivation and job satisfaction of healthcare professionals in urban and rural areas in the autonomous province of Vojvodina, Serbia

Medicinski pregled ◽

10.2298/mpns1802033g ◽

2018 ◽

Vol 71 (1-2) ◽

pp. 33-41 ◽

Cited By ~ 1

Author(s):

Maja Grujicic ◽

Jelena Jovicic-Bata ◽

Budimka Novakovic

Keyword(s):

Job Satisfaction ◽

Rural Areas ◽

Healthcare Workers ◽

Healthcare Professionals ◽

Work Motivation ◽

Rural Setting ◽

Rural Healthcare ◽

Quality Health Care ◽

Urban And Rural Areas ◽

Autonomous Province

Introduction. ?otivation and job satisfaction of healthcare professionals represent the basis for providing quality health care. The aim of the study was to establish whether ther? is a difference in motivation and job satisfaction among healthcare professionals in urban and rural areas in Vojvodina, Serbia. Material and Methods. The study included 574 healthcare professionals in urban area, and 145 in rural setting, from three health centers. Data collection was performed by a self-administered questionnaire. Results. Urban healthcare professionals, compared to rural healthcare workers, were significantly more motivated by the factor of work motivation - achieving the goals of the health center. In comparison with rural healthcare professionals, urban healthcare workers are significantly more satisfied with personal qualities of their immediate supervisors, job security guaranteed by their institution, immediate support at work they received from managers, and professional supervision of their work. Conclusion. Compared to rural healthcare professionals, urban healthcare workers are more work motivated and job satisfied.

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An Assessment of Factors Influencing Job Satisfaction of Healthcare Professionals in Ogun State Hospitals, Nigeria

TEXILA INTERNATIONAL JOURNAL OF PUBLIC HEALTH ◽

10.21522/tijph.2013.09.03.art009 ◽

2021 ◽

Vol 9 (3) ◽

pp. 92-106

Author(s):

Ahmed Babatunde Jimoh

Keyword(s):

Job Satisfaction ◽

Career Development ◽

Work Environment ◽

Working Conditions ◽

Healthcare Workers ◽

Healthcare Professionals ◽

Healthcare Sector ◽

State Hospitals ◽

Ogun State ◽

Factors Influencing

In the healthcare sector, the job satisfaction of professionals and/or healthcare workers plays a profound role in their performance and is further reflected in the health and satisfaction of the patient. In recent times, the healthcare workers in Nigeria were not seen to be gratified with the organizational policies. The various industrial unions of the health care professionals have engaged in several industrial strike actions over the years in an attempt to demand for better remuneration, improved working conditions, increased staff strength, reduction of work overload, and the likes. This situation among the healthcare professional has become worrisome in Ogun State. This study assessed factors influencing job satisfaction of healthcare professionals in Ogun State Hospitals, Nigeria. The study was conducted with a sample of 729 healthcare professionals from the five zonal offices comprising Thirty-Nine (39) Health facilities across the study area. Data and/or items that assessed job satisfaction with management, supervision, nature of work/profession, work environment, salary, benefits, and promotion were subjected to exploratory factor analysis in order to group the major constraints variables. The results showed two orthogonal factors in management, two factors in supervision, five factors in nature of work/profession, three factors in a work environment, and three factors in rewards/compensation, which were derived with total explanations of 50.54%, 61.30%, 58.32%, 58.82%, and 68.68% respectively, of the Variance. Only variables with constraints loadings of 0.60 and above were used in naming the factors. The results further revealed that rewards, opportunities for career development, working conditions, and promotional schemes of the organizations have high associations with job satisfaction, whereas work environment was found to have low significance towards job satisfaction. This study concludes that the Ogun State Hospitals Management Board needs to improve the work environment; attractive rewards/compensation, opportunities for career development, and promotions. Keywords: Factors, Healthcare Professionals, Job satisfaction, Nigeria, Ogun State Hospitals.

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Addressing Risks of Violence against Healthcare Staff in Emergency Departments: The Effects of Job Satisfaction and Attachment Style

BioMed Research International ◽

10.1155/2019/5430870 ◽

2019 ◽

Vol 2019 ◽

pp. 1-12 ◽

Cited By ~ 12

Author(s):

Sabrina Berlanda ◽

Monica Pedrazza ◽

Marta Fraizzoli ◽

Federica de Cordova

Keyword(s):

Job Satisfaction ◽

Attachment Style ◽

Emergency Departments ◽

Healthcare Workers ◽

Physical Violence ◽

Healthcare Sector ◽

Secure Attachment ◽

Violent Behaviour ◽

Online Questionnaire ◽

The Relationship

Violence in the workplace is one of the most serious issues affecting the healthcare sector. The incidence of violent behaviour towards healthcare workers is increasing worldwide. It is difficult to assess the extent of the problem, however, as violent incidents are underreported. In fact, many doctors and nurses see violence—perpetrated primarily by patients and visitors (friends and relatives of patients)—as a part of their job. Several studies indicate that violent behaviour against healthcare workers has serious consequences for the professionals involved, as well as for the wider healthcare system. The purpose of this study was to ascertain the prevalence of patient and visitor violence in a number of emergency departments in northeastern Italy and to explore the relationship between violence and certain psychosocial factors (adult attachment style, age, and job satisfaction). Data were collected using an online questionnaire. Our results demonstrate that patient and visitor violence in emergency departments is a serious risk for nurses and doctors and that it is affected by several factors relating to both patient pathologies and the way the workplace and work patterns are organised. Previous studies indicate that the most common form of violence experienced in these contexts is emotional violence and that nurses are more likely than doctors to suffer emotional and physical violence. Based on multiple regression analysis of the data, it appears that greater age and higher scores in secure attachment are associated with reduced experience of emotional violence from patients and visitors. Furthermore, our results show that the relationship between secure attachment and the amount of patient-and-visitor-perpetrated emotional violence experienced is mediated by levels of job satisfaction. We also discuss the potential implications of these results in terms of using staff training to prevent and manage patient and visitor violence and improve the safety of healthcare professionals.

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Incidence of occupational latent tuberculosis infection in South African healthcare workers

European Respiratory Journal ◽

10.1183/09031936.00138414 ◽

2015 ◽

Vol 45 (5) ◽

pp. 1364-1373 ◽

Cited By ~ 27

Author(s):

Shahieda Adams ◽

Rodney Ehrlich ◽

Roslynn Baatjies ◽

Richard N. van Zyl-Smit ◽

Qonita Said-Hartley ◽

...

Keyword(s):

South African ◽

Conversion Rate ◽

Healthcare Workers ◽

Latent Tuberculosis Infection ◽

Latent Tuberculosis ◽

Control Measures ◽

Sub Saharan Africa ◽

Tuberculosis Infection ◽

Healthcare Sector ◽

Conversion Rates

The test-specific incidence of latent tuberculosis infection (LTBI) in healthcare workers from sub-Saharan Africa is unknown.505 healthcare workers from South Africa were screened at baseline, and after 12 months, with a questionnaire, the tuberculin skin test (TST), and two T-cell assays (T-SPOT.TB and QuantiFERON-TB Gold-In-Tube). Test-specific conversion rates were calculated.The prevalence of presumed LTBI at baseline was 84, 69 and 62% using the TST, QuantiFERON-TB Gold-In-Tube and T-SPOT.TB, respectively. The annual test-specific conversion rate, depending on the cut-off point used, was as follows: TST 38%; QuantiFERON-TB Gold-In-Tube 13–22%; and T-SPOT.TB 18–22%. Annual reversion rates were 4, 7 and 16%, respectively. The annual TST conversion rate was significantly higher than that derived from published local community-based data (IRR 3.53, 95% CI 1.81–6.88). Factors associated with conversion (any test) included healthcare sector of employment, counselling of tuberculosis patients, and a baseline positive TST (for T-SPOT.TB).The annual rate of tuberculosis infection in South African healthcare workers was very high, irrespective of the testing method used, and may be explained by occupational exposure, as the rate was considerably higher than non-healthcare workers from the same community. Collectively, these data support the need for implementation of tuberculosis-specific infection control measures in Africa.

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An Empirical Study of Service Delivery within the Provincial Hospital of Kwa-Zulu Natal South Africa-A case Study

Journal of Economics and Behavioral Studies ◽

10.22610/jebs.v5i7.418 ◽

2013 ◽

Vol 5 (7) ◽

pp. 439-448

Author(s):

A. Deen

Keyword(s):

South Africa ◽

Service Delivery ◽

South African ◽

Health Care Services ◽

Management Practices ◽

Structured Interview ◽

Provincial Hospital ◽

Care Services ◽

Kwazulu Natal ◽

Key Participants

Health care services are an essential component of South African government policy and this is regulated by the Health Act, Act 61 of 2003. The study explores the services offered by the Provincial Hospital KwaZulu Natal, South Africa in relation to service delivery and management practices. The key participants to the study are the patients and staff of the hospital. A structured questionnaire to the patients and departmental heads of the hospital was applied. A structured interview was conducted with strategic level management of the hospital. The results of the study were organized thematically and were triangulated between the results of the various data collecting instruments. A presentation of graphs and tables would be used to facilitate the results of the data. The paper provides sound conclusions and recommendations for efficient and effective management and service delivery within the provincial hospital and which are applicable to many of the provincial hospitals in the country.

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A Comparative Study on Job Satisfaction between Registered Nurses and Other Qualified Healthcare Professionals

International Journal of Business and Management ◽

10.5539/ijbm.v11n7p144 ◽

2016 ◽

Vol 11 (7) ◽

pp. 144

Author(s):

Musrrat Parveen ◽

Khalid Maimani ◽

Norizan M. Kassim

Keyword(s):

Job Satisfaction ◽

Saudi Arabia ◽

Personal Growth ◽

Health Care Professionals ◽

Healthcare Workers ◽

Healthcare Professionals ◽

Professional Support ◽

Local Health ◽

Public And Private ◽

Overall Job Satisfaction

Introduction The concept of overall job satisfaction has recently received a lot of attention in the healthcare human resource management, particularly in Saudi Arabia. Saudi Arabia faces the biggest challenges in providing qualified healthcare workers and also local health care professionals, such as physicians, nurses and pharmacists. Job satisfaction/dissatisfaction in terms of salary package, personal growth and professional support may have resulted in high healthcare workers turnover rate within the healthcare system in Saudi Arabia.Method For this study, a total of 400 self-administered questionnaires were conveniently distributed among the RNs and QHPs in both public and private hospitals in Jeddah, one of the major cities of Saudi Arabia.Analysis Quantitative analysis was carried out on the data, which related to 400 healthcare professionals. This study used a-two way multivariate analysis of variance (MANOVA) to test the differences by using SPSS version 16.Results Results suggested that QHPs were more contented and satisfied with their salary package as compared to RNs. However, both professions were dissatisfied with the personal growth, and professional support they received from their employers. Some implications of the findings for managers/administrators to practice are discussed.Conclusion This study sheds some lights on the issues pertaining to the overall job satisfaction among the healthcare professionals in Saudi Arabia.

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Older healthcare workers' satisfaction: managing the interaction of age, job security expectations and autonomy

Employee Relations ◽

10.1108/er-07-2020-0346 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Bridget Rice ◽

Nigel Martin ◽

Peter Fieger ◽

Taiba Hussain

Keyword(s):

Job Satisfaction ◽

Older Workers ◽

Employee Satisfaction ◽

Work Force ◽

Job Security ◽

Healthcare Sector ◽

Order Effects ◽

Ageing Population ◽

Cross Sectional ◽

Content Type

PurposeDemographic changes involving a worldwide ageing population and later retirements produce a gradual ageing of the workforce and major concerns about how ageing may influence the workplace. This paper aims to provide evidence relating to older workers in healthcare settings in Australia.Design/methodology/approachUsing a secondary quantitative dataset, the authors sub-sampled a group of workers in the healthcare sector. We used linear regression arrangement with hypotheses focused on the assessment of the significance of interaction or moderation effects relating to job characteristics and age on employee satisfaction.FindingsThe authors note that older workers' job satisfaction is negatively influenced by poor perceptions of job security and autonomy in how their work is carried out. Ensuring that older workers stay in the healthcare workforce is imperative as the work force ages. This paper shows that managing their job security and offering them work autonomy enhance their job satisfaction.Research limitations/implicationsThe use of a secondary and cross-sectional dataset has some limitations relating to endogeneity, although these have been managed and assessed. The paper is based on a representative sample of Australian workers, and is thus generalisable within the Australian context, and will be informative elsewhere.Practical implicationsThe focus on elements of flexibility for older workers (enhanced autonomy) and clearer job security elements is of practical relevance in the management of older workers.Social implicationsAs the overall population ages, supporting older workers in their careers will be of increasing importance. In sectors with a disproportionate share of older workers, like health care, this imperative will come sooner, and the benefits of getting arrangements right be will higher.Originality/valueNo other paper has explored these specific relationships empirically that the authors are aware of. This work is original in terms of its assessment of questions of what second-order effects exist in predicting employee satisfaction among older workers.

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Job Satisfaction and Quality of Healthcare Delivery: A Cross-Sectional Study in Ogun State Hospitals Management Board, Nigeria

TEXILA INTERNATIONAL JOURNAL OF PUBLIC HEALTH ◽

10.21522/tijph.2013.09.04.art001 ◽

2021 ◽

Vol 9 (4) ◽

pp. 1-12

Author(s):

Ahmed Babatunde Jimoh

Keyword(s):

Job Satisfaction ◽

Healthcare Workers ◽

Healthcare Professionals ◽

Healthcare Delivery ◽

Quality Of Healthcare ◽

Cross Sectional ◽

State Hospitals ◽

Management Board ◽

Ogun State

Job satisfaction is vitally necessary in the daily life of the workforce, and the essential elements, materials and mechanism that drives job satisfaction demand great attention. At present, the situation of healthcare workers in the employment of Ogun State Hospitals Management Board, Nigeria, seems to be less satisfied with the policies of the healthcare institutions. The study examined job satisfaction and the quality of healthcare delivery in Ogun State Hospitals Management Board (HMB) in Nigeria. This study adopted a cross-sectional design method and was conducted among the healthcare professionals in the study area. A total of 729 copies of a well-structured questionnaire were administered using a multi-staged sampling technique to obtain information from all the available healthcare professionals in the study area. Data collected were analysed using descriptive statistics. Findings of this study revealed that 12.5 % of healthcare professionals in Ogun State Hospitals strongly agreed, 21.9% moderately, and 32% slightly agreed with the level of satisfaction of the leadership and management styles. 25.7% of the healthcare professionals disagreed (7.4% strongly, 4.0% moderately and 14.3% slightly) that they would recommend employment in the study area. The results further revealed that 47.9% of healthcare workers had a low level of job satisfaction that could lead to many factors. In addendum, 43.6% of the respondents believed that the healthcare delivery was not low but with moderate quality. The study concluded that majority of the healthcare workers had low level of job satisfaction. The quality of healthcare delivery is of medium quality. Finally, this study recommends that there should be an establishment of health and life insurance for health workers; improved health infrastructures; conducive work environment and working conditions; job security; regular and continuous training of healthcare professionals; and attractive rewards and compensation.

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‘We are in this together’ voices of speech-language pathologists working in South African healthcare contexts during level 4 and level 5 lockdown of COVID-19

South African Journal of Communication Disorders ◽

10.4102/sajcd.v68i1.792 ◽

2021 ◽

Vol 68 (1) ◽

Author(s):

Skye N. Adams ◽

Jaishika Seedat ◽

Kim Coutts ◽

Kelly-Ann Kater

Keyword(s):

South Africa ◽

Service Delivery ◽

South African ◽

Online Survey ◽

Healthcare Professionals ◽

Cross Sectional Study ◽

Speech Language Pathologists ◽

Cross Sectional ◽

Private And Public ◽

The Impact

Background: SARS-CoV-2 (COVID-19) has had a significant impact on every South African but more specifically healthcare professionals, including speech-language pathologists (SLPs). In response to the COVID-19 pandemic, South Africa implemented a nationwide lockdown as confirmed cases continued to rise. Understanding the impact of COVID-19 on SLPs has a three-fold purpose: to re-evaluate service provision, service delivery platforms and to identify the need for support to SLPs during a time of crisis. It is also crucial in guiding how policies and interventions need to be modified.Objectives: The study aimed to better understand how the workspace of SLPs in hospitals was impacted by COVID-19, how they experienced this process and the implications for them as healthcare professionals in both the private and public sector throughout South Africa.Methodology: An exploratory cross-sectional study design was used to meet the aims of the study. Thirty-nine SLPs from different provinces in South Africa, working in government and private hospitals during COVID-19, responded to the online survey. Results were analysed using descriptive statistics and thematic content analysis.Results: SLPs’ roles, responsibilities and service delivery were impacted by COVID-19. It was necessary for typical outpatient therapy services to be modified; there were changes to the role of the SLP in the hospital and inpatient services were curtailed.Conclusion: This study provides insightful information to SLPs employed in hospitals to know that they are experiencing similar challenges. It also confirms the resilience of healthcare professionals, including SLPs, when faced with novel and unprecedented situations.

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Exploring Factors that Affect the Well-Being of Healthcare Workers

International Journal of Business and Management ◽

10.5539/ijbm.v12n6p49 ◽

2017 ◽

Vol 12 (6) ◽

pp. 49 ◽

Cited By ~ 5

Author(s):

Andrea Tomo ◽

Stefania De Simone

Keyword(s):

Literature Review ◽

Healthcare Workers ◽

Healthcare Professionals ◽

Well Being ◽

Healthcare Sector ◽

Professional Relationships ◽

Factors Affecting ◽

Analysis Of Results ◽

The Individual

While the literature on well-being has largely explored workers in different industries, and much has been written about patient well-being and quality of life in recent years, little attention has focused on the well-being of healthcare professionals. This study aims to provide a relevant state-of-the-art on the healthcare sector within the context of well-being. The paper employs a systematic literature review, following the PRISMA guidelines, to find relevant studies; the analysis of results is then provided by using Herzberg’s two-factor theory to explore factors affecting the well-being of healthcare workers. The literature review revealed that few relevant studies were conducted before the year 2013; only a recent increased attention to this theme, with a particular focus on nurses, enabled this study to confirm several factors individuated in the general literature on well-being and to highlight some other factors specific to healthcare. This paper provides suggestions to build a better and healthier work environment, highlighting that managers need to focus their attention on creating conditions that facilitate intra- and inter- professional relationships, on providing healthcare workers with adequate solutions for their well-being, and on strengthening the individual employee’s identification with, and involvement in, the organization.

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