Implementing total quality management in academic libraries

2006 ◽  
Vol 3 (1) ◽  
Author(s):  
HS Egberongbe
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Total Quality

Critical success factors for total quality management implementation and implications for sustainable academic libraries

2020 ◽  
Vol 41 (6/7) ◽  
pp. 545-563
Author(s):  
Edward Asante ◽  
Patrick Ngulube
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Critical Success Factors ◽  
Success Factors ◽  
Total Quality ◽  
University Libraries ◽  
Content Type ◽  
Critical Success ◽  
Technical University

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

scholarly journals The relationship between quality performance and employee innovation for total quality management practices in academic libraries

2021 ◽  
Vol 15 ◽  
pp. e02131
Author(s):  
Edward Asante ◽  
Joseph Owusu Kwakye ◽  
Kenneth Wilson Adjei Budu
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Success Factors ◽  
Management Practices ◽  
Survey Design ◽  
Relevant Literature ◽  
Total Quality ◽  
Quality Performance ◽  
The Relationship

The study examined the relationship between quality performance and employee innovation for total quality management in academic libraries. The study focused on academic libraries in Ghana. Relevant literature was reviewed on TQM practices, employee innovation, and quality performance.  The study adopted a descriptive survey design and a quantitative approach. The research protocol was a questionnaire. The study sampled 213 and retrieved 208 responses representing 97.6% of the valid sample size for the study. The study established that employee innovation and quality performance are critical components for TQM practices in academic libraries. The correlation analysis established that employee innovation had a significant relationship with total quality management while quality performance also demonstrated a significant positive relationship with total quality management. The study revealed that employee innovation and quality performance are significant components for TQM practices in academic libraries.  The study serves as a new source of documented information for academic libraries regarding TQM practices. Also, the study is a pillar for enriching the existing literature on employee innovation and quality performance as critical success factors for TQM implementation in academic libraries.

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

Miejsce zarządzania bezpieczeństwem pracy w wymaganiach Total Quality Management

2002 ◽  
pp. 60-63
Author(s):  
Adam Górny
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

Miejsce zarządzania bezpieczeństwem pracy w wymaganiach Total Quality Management

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