scholarly journals Analisis Kepuasan Pengguna Website Asuransi Untuk Peningkatan Pelayanan Asuransi Studi Kasus www.Cakrawalaproteksi.Com

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Syafitri Mona Sari ◽  
Firdaus Firdaus ◽  
A. Haidar Mirza
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
Insurance Industry ◽  
Expected Value ◽  
Insurance Company ◽  
Simple Analysis ◽  
Internet Users ◽  
The Difference

Currently, technology has developed quite rapidly and covers all aspects, including in the insurance industry. Almost every insurance company has a website or social media that can be accessed by all internet users as a means of promotion and transactions. PT. Asuransi Cakrawala Proteksi is an insurance company that also carries out promotions through websites and social media. This research will discuss the customer satisfaction of PT. Asuransi Cakrawala Protection with the role of social media. Customer satisfaction is determined by looking at the difference between the actual value received and the expected value using the website and social media Facebook. From calculating the level of customer satisfaction with ServQual dimensions and simple analysis, a strategy will be produced to maintain or increase customer satisfaction.

scholarly journals Analisis Kepuasan Pengguna Website Asuransi Untuk Peningkatan Pelayanan Asuransi Studi Kasus www.Cakrawalaproteksi.Com

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Syafitri Mona Sari ◽  
Firdaus Firdaus ◽  
A. Haidar Mirza
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
Insurance Industry ◽  
Expected Value ◽  
Insurance Company ◽  
Simple Analysis ◽  
Internet Users ◽  
The Difference

Currently, technology has developed quite rapidly and covers all aspects, including in the insurance industry. Almost every insurance company has a website or social media that can be accessed by all internet users as a means of promotion and transactions. PT. Asuransi Cakrawala Proteksi is an insurance company that also carries out promotions through websites and social media. This research will discuss the customer satisfaction of PT. Asuransi Cakrawala Protection with the role of social media. Customer satisfaction is determined by looking at the difference between the actual value received and the expected value using the website and social media Facebook. From calculating the level of customer satisfaction with ServQual dimensions and simple analysis, a strategy will be produced to maintain or increase customer satisfaction.

FAKTOR-FAKTOR YANG MENDORONG PERILAKU GETOK TULAR DI MEDIA SOSIAL

2018 ◽  
Vol 13 (1) ◽  
pp. 23
Author(s):  
Pramatatya Resindra Widya
Keyword(s):  
Social Media ◽  
Regression Analysis ◽  
Customer Satisfaction ◽  
Word Of Mouth ◽  
Repurchase Intentions ◽  
Customer Involvement ◽  
Central Java ◽  
Simple Regression Analysis ◽  
Positive Effect

This study aims to examine the role of social media as a means of electronic word of mouth. The variables studied in this study are customer satisfaction and customer involvement as antecedents and repurchase intentions as a consequence variable (Consequences). The sample in this study amounted to 206 respondents spread in Yogyakarta, Central Java, West Java, East Java, Bali, and Ambon with surveys conducted in a connected and unrelated. Hypothesis testing is done by multiple regression analysis and simple regression analysis. The results of this study suggest that in the Indonesian context, customer satisfaction does not affect the act of social media and customer involvement have a positive and significant effect on electronic act of speech through social media. Electronic speech act through social media has a positive effect on repurchase intentions.Keywords: social media, electronic word of mounth, repeat purchase, regression  ABSTRAKPenelitian ini bertujuan untuk menguji peran media sosial sebagai sarana getok tular elektronik. Variabel yang diteliti dalam penelitian ini adalah kepuasan pelanggan dan keterlibatan pelanggan sebagai anteseden dan niat membeli kembali sebagai variabel konsekuensi (Konsekuensi). Sampel dalam penelitian ini berjumlah 206 responden yang tersebar di Yogyakarta, Jawa Tengah, Jawa Barat, Jawa Timur, Bali, dan Ambon dengan survei yang dilakukan secara terhubung dan tidak terkait. Pengujian hipotesis dilakukan dengan analisis regresi berganda dan analisis regresi sederhana. Hasil penelitian ini menunjukkan bahwa dalam konteks Indonesia, kepuasan pelanggan tidak mempengaruhi tindakan media sosial dan keterlibatan pelanggan memiliki pengaruh positif dan signifikan terhadap tindak tutur elektronik melalui media sosial.Kata Kunci: media sosial, getok tular elektronik, pembelian ulang, regresi

The Role of Social Media in the Knowledge-Based Organizations

2014 ◽  
pp. 254-275 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Social Media ◽  
Organizational Performance ◽  
Value Chain ◽  
Knowledge Integration ◽  
Knowledge Based ◽  
Business Environments ◽  
Growth Firms ◽  
The Difference ◽  
External Sources Of Knowledge

This chapter introduces the role of Social Media (SM) in Knowledge-Based Organizations (KBOs), thus explaining the concept of KBOs, the difference between KBOs and non-KBOs, the concept of Knowledge Management (KM), the concept of SM, the importance of SM to KBOs, the application of SM in the KBOs, and the challenges of SM in the KBOs. This chapter explains the significance of SM for organizational development and adaptation to the business architecture in order to create knowledge integration environment in the KBOs. SM enables the creation of knowledge value chain to customize information and delivery for a technological business growth. Firms need to be connected to their technological business environment through SM because interacting with external sources of knowledge can effectively improve their capabilities about industry benchmark and competitive advantage. Understanding the role of SM in the KBOs will significantly enhance the organizational performance and achieve business goals in the global business environments.

A Sentiment Analysis and Role of Twitter for Health Communications

2022 ◽  
pp. 188-205
Author(s):  
Erkan Çiçek ◽  
Uğur Gündüz
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Semantic Analysis ◽  
Social Media Data ◽  
Global Pandemic ◽  
The Difference ◽  
Textual Content ◽  
The Impact ◽  
Media Data

Social media has been in our lives so much lately that it is an undeniable fact that global pandemics, which constitute an important part of our lives, are also affected by these networks and that they exist in these networks and share the users. The purpose of making this hashtag analysis is to reveal the difference in discourse and language while analyzing Twitter data and to evaluate the effects of a global pandemic crisis on language, message, and crisis management with social media data. This form of analysis is typically completed through amassing textual content data then investigating the “sentiment” conveyed. Within the scope of the study, 11,300 Twitter messages posted with the #stayhome hashtag between 30 May 2020 and 6 June 2020 were examined. The impact and reliability of social media in disaster management could be questioned by carrying out a content analysis based totally on the semantic analysis of the messages given on the Twitter posts with the phrases and frequencies used.

Crowdsourcing Terrorism: Utopia, Martyrdom and Citizenship Reimagined

2017 ◽  
Vol 4 (3) ◽  
pp. 337-352
Author(s):  
Jennifer Yang Hui
Keyword(s):  
Social Media ◽  
Participatory Culture ◽  
Decision Makers ◽  
Opinion Leaders ◽  
Terrorist Attacks ◽  
Islamic State ◽  
Individual Contribution ◽  
Internet Users ◽  
The Relationship

The role of social media in aiding terrorist attacks worldwide has been widely discussed among counterterrorism officials and academics. Since 2014, the idea of ‘crowdsourced terrorism’, whereby the Islamic State (IS) outsourced the conduct of attacks to their followers and attempted to attract them to Syria, has been popularly used by Western policymakers. This article critically examines the phenomenon of crowdsourcing and the IS’s online appeal in the case of Indonesia. The participant–curator crowdsourcing model outlined by Laurie Philips and Daren Brabham explains the online appeal of the IS, with social media facilitating the IS’s establishment of the relationship with Internet users in faraway countries such as Indonesia and allowing them to participate in the making of the IS brand. Participatory culture therefore encourages an e-supporter’s faith in the importance of their individual contribution and social connection that transcend offline realities in areas such as citizenship. IS opinion leaders work alongside online supporters to craft the meaning of martyrdom and imagination of citizenship through social media posts about life in the Caliphate. The land of Syria is imagined simultaneously as paradise for those who take their faith seriously as well as the venue for the Islamic equivalent of Armageddon. Hijrah (jihad by emigration) to Syria and martyrdom are represented as obligatory in the quest for equalization of power and freedom from slavery of those who are against the establishment of the Caliphate. Crowdsourced imaginations of the IS have had implications in several areas of policymaking. The article will discuss the implications of online imaginaries on IS’s approaches to militancy in its operations, Indonesian decision makers’ debate to revoke the citizenship of those who had travelled to IS and for the Indonesian military in its quest for expansion of their role in counterterror operations.

scholarly journals Role of Self-Concept and Emotional Maturity in Excessive Internet Usage

2016 ◽  
Vol 3 (3) ◽  
Author(s):  
Arati Visala J. ◽  
Ms. Vaishali Rawat
Keyword(s):  
Two Dimensions ◽  
Self Concept ◽  
Age Group ◽  
Emotional Instability ◽  
Emotional Maturity ◽  
Internet Users ◽  
External Variables ◽  
The Difference ◽  
Analyze Data

The present study focuses on determining the difference among the levels of emotional maturity and self- concept of low, moderate and high users of internet. Two dimensions of emotional maturity have been studied in the research viz-a-viz Emotional Instability and Personality Disintegration. For the purpose of the study, a sample of 100 participants were selected which consisted primarily of students between the age group of 17-24, considering the fact that an individual’s personality has been shaped and the self-concept of individuals in this age group may/may-not be affected due to external variables. After the data collection, the results showed that low internet users will have lower emotional instability, lower chances of personality disintegration and lower self-concept. Moderate users were seen to be having a positive correlation between Emotional instability and Personality Disintegration and negative correlation with respect to self- concept and High users of Internet were seen to be having Higher Emotional Instability, Lower personality Disintegration and Low self-concept. Mean, Standard deviation and Pearson Product movement correlation was used to analyze data and bar graphs and line graphs were used to interpret data.

scholarly journals Econometric Assessment of Factors Affecting the Development of Life Insurance in Uzbekistan

2021 ◽  
Vol 11 (2) ◽  
pp. 1123-1138
Author(s):  
Dinora Alisherovna Baratova
Keyword(s):  
Life Insurance ◽  
Insurance Industry ◽  
Theoretical Research ◽  
Insurance Company ◽  
Life Insurance Company ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Main Factors ◽  
Econometric Assessment

This article presents an econometric assessment of the role of the insurance industry in the economy of Uzbekistan and the factors influencing the development of life insurance. It also covers the scientific theoretical research of scientists studying the economics of insurance. In addition, the development of accumulative life insurance in Uzbekistan was econometrically analyzed and Uzbekinvest Life Insurance Company was selected as a sample from the package. The econometric analysis of the development of insurance activities of the insurance company "Uzbekinvest Life" identifies the main factors influencing its development. Factors influencing the development of Uzbekinvest Life insurance company through econometric models were assessed. In addition, proposals were made for the development of funded life insurance in Uzbekistan.

scholarly journals Social Media Use and Sleep Quality among Adults: The Role of Gender, Age and Social Media Checking Habit

2019 ◽  
Author(s):  
Liese Exelmans ◽  
Holly Scott
Keyword(s):  
Social Media ◽  
Sleep Quality ◽  
Technology Use ◽  
Online Survey ◽  
Media Use ◽  
Poor Sleep ◽  
Social Media Use ◽  
Survey Results ◽  
The Difference

This study expands knowledge on the effects of technology use on sleep by (1) focusing onsocial media use in an adult sample, (2) investigating the difference between overall andnighttime-specific social media use with regards to sleep, and (3) exploring a vulnerabilityperspective. For the latter, the moderating roles of gender, age, and habitual social mediachecking behavior were examined. A representative quota sample of 584 adults (18-96 yearsold) participated in an online survey. Results indicated that 2 out of 3 adults used socialmedia, and that use both shortly before and in bed was prevalent. Only nighttime use wasassociated with poorer sleep quality. Age and habitual checking behavior moderated thisassociation, identifying younger adults and those with strong checking habits as possiblevulnerable groups for poor sleep. The findings are interpreted in light of existing research onmedia habits and problematic (social) media use.

scholarly journals ANALISIS KOMPARASI PERSEPSI ATRIBUT KUALITAS RESTORAN ANTARA PELANGGAN YANG PUAS DENGAN PELANGGAN YANG KURANG PUAS DI RESTORAN JEPANG ALL YOU CAN EAT

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Retno Palupi ◽  
Ahmad Hudaiby Galih Kusumah ◽  
Rosita Rosita
Keyword(s):  
Social Media ◽  
Logistic Regression ◽  
Comparative Analysis ◽  
Customer Satisfaction ◽  
Satisfaction Level ◽  
Quality Attribute ◽  
Customer Perception ◽  
The Difference

ABSTRAKTujuan dari penelitian ini: 1) mengidentifikasi pengaruh atribut kualitas restoran terhadap tingkat kepuasan pelanggan secara keseluruhan di restoran Jepang all you can eat, 2) menganalisis perbedaan terhadap persepsi atribut kualitas restoran antara pelanggan yang puas dengan pelanggan yang tidak terlalu puas di restoran Jepang all you can eat. Data didapat melalui kuesioner yang dibuat melalui google form, lalu memberikan link dari google form dan didistribusikan melalui media sosial seperti Line dan Instagram kepada 250 responden. Metode analisis yang digunakan adalah regresi logistik dan U-Test. Berdasarkan analisis tersebut, diperoleh hasil regresi logistik yaitu respon yang empatik adalah sub atribut yang memiliki pengaruh secara signifikan terhadap tingkat kepuasan pelanggan. Dan hasil U-Test diperoleh hasil yaitu tidak adanya perbedaan terhadap persepsi atribut kualitas restoran antara pelanggan yang puas dengan pelanggan yang tidak terlalu puas. Sub atribut harga dapat dimungkinkan menjadi atribut yang dapat menentukan perbedaan terhadap persepsi atribut kualitas restoran.Kata Kunci: Persepsi Pelanggan, Kepuasan, dan Kualitas Restoran.  COMPARATIVE ANALYSIS OF PERCEPTION OF RESTAURANT QUALITY BETWEEN SATISFIED CUSTOMER WITH MEDIUM-LOW SATISFIED CUSTOMERS IN JAPANESE RESTAURANT ALL YOU CAN EAT ABSTRACTThe purpose of this study: 1) to identify the effect of restaurant quality attribute on overall customer satisfaction level in Japanese restaurant all you can eat, 2) to analyze the difference to perception of restaurant quality attribute between satisfied customer and less satisfied customer in Japanese restaurant all you can eat. Data obtained through questionnaires made through google form, then provide links from google form and distributed through social media such as Line and Instagram to 250 respondents. The method of analysis used is logistic regression and U-Test. Based on the analysis, obtained the result of logistic regression that is empatic response is sub attribute that have influence significantly to level of customer satisfaction. And result of U-Test obtained result that is no difference to perception attribute of restaurant quality between customer satisfied with customer which not too satisfied. Sub attribute price can be an attribute that can determine the difference to the perception of restaurant quality attributes.Keywords: Customer Perception, Satisfaction, and Restaurant Quality.

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