scholarly journals Workplace Conflicts and Perception of Quality Higher Education in Ghana

2022 ◽  
Vol 4 ◽  
pp. 1-14
Author(s):  
Peter Yidana
Keyword(s):  
Higher Education ◽  
Negative Relationship ◽  
Northern Ghana ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Interpersonal Conflicts ◽  
Workplace Conflicts ◽  
Perception Of Quality ◽  
The Impact

Conflicts as a complex reality are common in higher education settings. Unfortunately, little is known about their impact on perceptions of the quality of higher education. This study assessed the impact of structural and interpersonal conflicts on the perception of quality higher education. To obtain the data, the study used a cross-sectional survey research design. The study sampled 310 academic and administrative staff from three universities in Northern Ghana using a multi-stage sampling technique. The questionnaire was the primary data-gathering tool. The prevalence of conflicts and perception of quality in higher education were assessed using simple frequencies and percentages, while the structural equation modelling technique was used to investigate the complex relationship among structural conflicts, interpersonal conflicts, and perception of higher education quality. The results indicate that most workplace conflicts in higher education are structural in nature, arising from jurisdictional uncertainties, interdependence, and authority relationships. The findings further indicate that structural and interpersonal conflicts have little influence on perceptions of quality higher education. Nevertheless, in terms of direction, structural conflicts have a positive link with the perception of quality higher education, whereas interpersonal conflicts have a negative relationship. It is hereby recommended that a cross-sectional survey on the influence of conflicts on effective teaching and learning in public universities in Ghana should be conducted.

scholarly journals The impact of managerial and firm characteristics on barriers in export businesses

2021 ◽  
Vol 8 (6) ◽  
pp. 110-117
Author(s):  
Jayanty Kuppusamy ◽  
◽  
R. N. Anantharaman ◽  
Keyword(s):  
Negative Relationship ◽  
Demographic Factors ◽  
Firm Characteristics ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Financial Barriers ◽  
Export Barriers ◽  
Employee Experience ◽  
The Impact ◽  
The Relationship

The growth of export in many countries all over the world signifies it as the most important mode of internationalization. However, some exporters face difficulties in managing export due to the barriers they face. It is, therefore, important to identify the factors that might influence export barriers. The study attempts to identify the relationship between demographic factors and export barriers which has not been much researched. Demographic factors are represented by managerial or executives’ characteristics as well as firm characteristics. A cross-sectional survey was conducted where a total of one thousand and four hundred and thirty-nine questionnaires were sent to the exporters. The respondents include executives who were in charge of exporting. Two hundred and twelve responses were found to be usable which formed the basis for the analysis. The response rate was 14.9%. The export barriers include marketing barriers, financial barriers, government barriers, informational barriers, administrative barriers, production barriers, and external barriers. Correlation analysis was used to conduct the analysis and it is found that age of executives, age of firms, size of firms, and export experience of firms have a negative relationship with some of the export barriers. On the other hand, there was no relationship between the employee experience and export barriers. This finding contributes to the limited knowledge on the relationship between demographic characteristics with export barriers. Thus, it provides support for the resource-based view. From a practical perspective, it essential for business to accumulate knowledge, expertise and experience in order to reduce the export barriers.

Examination of Internet Banking Customer Perception of Service Quality

2017 ◽  
pp. 253-263 ◽  
Author(s):  
Nilanjan Ray ◽  
Tilak Nath Ghosh ◽  
Krishnendu Sen
Keyword(s):  
Service Quality ◽  
Internet Banking ◽  
Primary Data ◽  
Personal Contact ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Customer Perception ◽  
Quality Dimensions ◽  
Major Factors ◽  
The Impact

The present study empirically examines the impact of internet banking service quality dimensions on Customer Satisfaction. This study is a cross-sectional survey that employed the use of pre-structured questionnaire to collect primary data from a sample of 120 respondents through personal contact, field survey and email. Collected data have been analyzed through SPSS 21 software by different statistical tools like Reliability test for judgment of internal consistency of collected data and paired t- test. It was also found that customers are satisfied with IS-QUAL dimensions. Service quality has become as one of the major factors of the client satisfaction.

De impact van de coronacrisis op het subjectief welbevinden van (internationale) studenten in Nederland

2021 ◽  
Vol 96 (3) ◽  
pp. 357-383
Author(s):  
Christof Van Mol ◽  
Sabien Dekkers ◽  
Ellen Verbakel
Keyword(s):  
Higher Education ◽  
International Students ◽  
The Netherlands ◽  
Social Contact ◽  
Well Being ◽  
Subjective Well Being ◽  
Education Students ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
The Impact

Abstract The impact of the COVID-19 pandemic on subjective well-being of (international) higher education students in the Netherlands In this paper we investigate the impact of the COVID-19 pandemic on subjective well-being of higher education students in the Netherlands. More specifically, we compare international students and Dutch students, based on the Dutch data of the COVID-19 International Student Well-Being Study, a cross-sectional survey conducted between May-July 2020 among higher education students across the Netherlands (N = 10.491). Based on the sociological literature on the relationship between social capital and subjective well-being, we investigate in particular whether changes in social contact during the first lockdown can explain differences in subjective well-being between international and Dutch students. Our results suggest that although international students report lower levels of subjective well-being compared to Dutch students, these differences cannot be directly explained by (changes) in social contact during the lockdown.

scholarly journals The effect of entrepreneurial orientation on the export performance of apparel industry

2021 ◽  
pp. 11-20
Author(s):  
Kamal Hossain ◽  
Ilhaamie Binti Abdul Ghani Azmi
Keyword(s):  
Least Squares ◽  
Risk Taking ◽  
Entrepreneurial Orientation ◽  
Export Performance ◽  
Apparel Industry ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
High Level ◽  
The Impact

This study examines the impact of entrepreneurial orientation (EO) dimensions on the apparel industry's export performance. EO considers as innovativeness, proactiveness, and risk-taking dimensions. The determinants of export performance are firms' financial, strategic, and satisfaction levels of performance. A cross-sectional survey is carried out by providing a questionnaire to high-level managers and owners of the MLEs. Primary data of 339 treated by partial least squares (PLS-SEM) technique examines EO dimensions' impact on export performance. The findings of this study revealed that innovativeness and proactiveness positively and significantly impact export performance. However, risk-taking dimension does not affect export performance.

Impact of Internet Marketing on Photography i n Lagos State, Nigeria

2019 ◽  
Vol 10 (3) ◽  
pp. 193-205
Author(s):  
Abass Salimat M. ◽  
Keyword(s):  
Social Media ◽  
Search Engine ◽  
Customer Loyalty ◽  
Internet Marketing ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Technology Changes ◽  
Lagos State ◽  
The Impact

The study examined the impact of internet marketing on photography in Lagos state, by focusing mainly on social media, search engine and website as internet marketing tools and measured performance in terms of customer intention, customer satisfaction and customer loyalty. Primary data and online observations were employed. A cross sectional survey research method was used. Questionnaire was used to collect data from 140 photographers from the 1484 registered online photographers in Lagos. Data were analysed using multiple regression to test the hypotheses. Findings revealed that social media, search engine and website collectively influenced customers of Photographers in Lagos. The study concluded that it is valuable for photographers to adapt to, and use internet marketing media in promoting their services as technology changes and new platforms emerge. It is recommended by the study that photographers in Nigeria should adopt internet marketing tools for both communication and marketing advantages.

scholarly journals Emotional intelligence, social competencies and cultural adjustment of expatriates in Malaysia: The mediating role of self-motivation

2019 ◽  
Vol 8 (5C) ◽  
pp. 617-627
Keyword(s):  
Emotional Intelligence ◽  
Cultural Adjustment ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Social Competencies ◽  
Mediating Role ◽  
Hr Managers ◽  
The Impact

Emotional intelligence and social competencies are a few constructs that predict the cultural adjustment of expatriates. There is a dearth of studies that explored the impact of emotional intelligence and social competencies on the cultural adjustment of expatriates in Malaysia. Hence, this study focusses on the relationship between emotional intelligence and social competencies on cultural adjustment of expatriates. Additionally, the mediation role of self-motivation was examined. This quantitative study used a cross-sectional survey to collect primary data. Random sampling was used to collect data from a sample of 301 expatriates. Questionnaires were sent either by hand or electronically. This study used PLS SEM to estimate the model. The results pointed out that emotional intelligence and social competencies are essential predictors of cultural adjustment. The results also revealed the mediating role of self-motivation. The findings added to the current body of knowledge and presented new insights into the contribution of emotional intelligence and social competencies towards cultural adjustment of expatriates. Based on the findings, organizations and HR managers involved in managing expatriates for global assignment can implement policies and processes to select and prepare the right expatriates for global assignments.

scholarly journals Effect of Coronavirus on Aquaculture in Oyo state, Nigeria

2021 ◽  
Vol 13 (11) ◽  
pp. 153
Author(s):  
Selorm Omega ◽  
Alexander T. K. Nuer ◽  
Enoch Ametepey
Keyword(s):  
Coping Strategies ◽  
Survey Design ◽  
Health Concern ◽  
Primary Data ◽  
Small Scale ◽  
Cross Sectional Survey ◽  
Fishing Activity ◽  
Cross Sectional ◽  
Small Scale Farmers ◽  
The Impact

Coronavirus 2019 is a global health concern that has left most countries in a state of severe economic meltdown. Scientific research has been down on the virus and its impact on various sectors but that of the Nigerian aquaculture industry has been missing. This paves the way for this research to aim at bridging this gap by looking at the perception of fish farmers on the influence of coronavirus on their activities, the challenges they face during the period of the virus, and the coping strategies adopted to mitigate the impact of the virus. The research used cross sectional survey design with the sample size being 11 fish farmers living in Oyo state, Nigeria. Homogeneous purposive sampling was used and primary data collected through the use of google form. The data collected was analysis using SPSS version 25.0. The result of the analysed data showed that: on socioeconomic characteristics; the majority of the respondent reported that Coronavirus has had an effect on their fishing activity and they were mostly small scale farmers with catfish being the predominate fish farmed. The majority of fish farmers perceived demand decline, high cost of production, fish being more expensive, and reduction of manpower on the farm due to lockdown measures. Reduction in walk-in customers to the farm was revealed as the major challenge posed by the pandemic, while the inability to get technical support as least. On coping strategies adopted, it was revealed that farmers have resorted to the development of their own feed.

scholarly journals Investigating the influence of organisational culture on the performance of Small and Medium Enterprises (SMEs)

2021 ◽  
Vol 10 (4) ◽  
pp. 485-495
Author(s):  
Adeyinka Oluwa ◽  
Umar Abbas Ibrahim
Keyword(s):  
Organizational Culture ◽  
Small And Medium Enterprises ◽  
Assessment Instrument ◽  
Primary Data ◽  
Work Place ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Innovative Performance ◽  
Medium Enterprises ◽  
The Impact

The study assessed the impact of organizational culture on the performance of Small and Medium Enterprises (SMEs) in Abuja. The questionnaire used was created based on Cameron and Quinn’s Organizational Culture Assessment Instrument (OCAI) in identifying different types of organizational culture. Using a cross-sectional survey research design, the primary data was obtained through administered structured questionnaire to one hundred and twenty-seven (127) SMEs at different sampled locations in Nigeria. Pearson Product Moment Correlation analysis was used to identify the relationship that exists between the variables and the results revealed that organizational culture measured by clan culture, market culture, adhocracy culture and Hierarchy culture variables have significant relationship of r = 0.616, 0.514, 0.604 and 0.784 respectively with performance. The study concludes that organizational culture have significant influence on the performance of Small and Medium Enterprises (SMEs) in Abuja and that Hierarchy culture is found important in promoting innovative performance than the other type of culture. The study recommendation is thus that SME owners should ensure that all new employees receive a formal briefing on the company's traditions, beliefs, vision, and strategies. They should create and print a common set of procedures and policies to promote seamless discharge of duties and responsibilities in such a way that will foster innovative performance in the work place.

Impact of Internet Service Quality (IS-QUAL) on Client Satisfaction

2016 ◽  
pp. 371-388 ◽  
Author(s):  
Nilanjan Ray
Keyword(s):  
Service Quality ◽  
Client Satisfaction ◽  
Internet Banking ◽  
Primary Data ◽  
Personal Contact ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Internet Service ◽  
Quality Dimensions ◽  
The Impact

The present study empirically observes the impact of internet banking service quality dimensions on Client Satisfaction (CS). This study explores the potential dimensions of Internet Service Quality (IS-QUAL) dimensions and examines its impact on client satisfaction and client behavioral intentions in the banking context in India. This study is a cross-sectional survey that employed the use of pre-structured questionnaire to collect primary data from a sample of 120 respondents through personal contact, field survey and email. Collected data have been analyzed through SPSS 21 software by different statistical tools like Reliability test for judgment of internal consistency of collected data and simple regression analysis. The findings revealed impact of IS-QUAL dimensions are namely Trustworthiness, Awareness, Accessibility, Rigidity, Navigation, Communication and Web Customization/Personalization on client satisfaction.

scholarly journals Multiple frames of success: how second-generation immigrants experience educational support and belonging in higher education

2019 ◽  
Vol 79 (5) ◽  
pp. 921-937
Author(s):  
Julia Orupabo ◽  
Ida Drange ◽  
Bente Abrahamsen
Keyword(s):  
Higher Education ◽  
Second Generation ◽  
Educational Achievement ◽  
Frame Of Reference ◽  
Dual Frame ◽  
Cultural Resources ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Second Generation Immigrants ◽  
The Impact

Abstract This article explores the impact of cultural resources on success and aspirations among second-generation immigrants in higher education in Norway. We investigate whether and how cultural resources are converted into advantages in higher education. The data consist of cross-sectional survey data and in-depth interviews with Norwegian students of immigrant origin. The quantitative analysis challenges the assumption that minority students receive extra support and encouragement from their social environment to guide them through higher education. However, regarding identity, cultural resources may provide a buffer from the exclusion and risks scholars have described as common among non-immigrant working-class students in higher education. We specify how culture works through two different frames of interpreting educational achievement: (1) a dual frame of reference, i.e. comparing their achievements with the poorer conditions in their parents’ home countries fosters optimism and (2) a single frame of reference, i.e. comparing their achievements with their peers with ethnic majority background in Norway fosters pessimism. Yet, both frames generate high educational commitment. Whilst the first enables the students to view their place in higher education as almost given, the second enables the students to work harder in order to prove themselves and combat under-expectations.

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