Assurance for Change Management With COBIT 2019 and CMMC Maturity Frameworks

As technology plays an ever-increasing role in carrying out structured tasks in today's society, people are given more time to focus their attention on higher levels of service and personal development. However, technology is in a constant state of change and assurance services are needed to help ensure that technology changes are accomplished properly. The Institute of Internal Auditors has identified 10 steps that can be used to effectively implement changes in technology. This process and its accompanying internal controls can be assessed through an internal audit function that considers issues of both functionality and security. In addition, continuous improvement of the change management process for technology can be evaluated though capability/maturity models to see if organizations are achieving higher levels of accomplishment over time. Such models include the COBIT 2019-supported capability maturity model integration (CMMI) model and the cybersecurity maturity model certification (CMMC) framework used by defense industrial base organizations.

User Experience Research, Experience Design, and Evaluation Methods for Museum Mixed Reality Experience

Wearable Mixed Reality (MR) technology is a tool that gives people a new enhanced experience that they have not encountered before. This study shows the process of designing new museum experiences while considering how this technology changes previous museum experiences, what those experiences are, and what people should feel through these experiences. This process was systematically conducted according to the UX design process of analysis, synthesis, and evaluation. In the analysis step, six types of museum artifact viewing experiences were defined: knowing, restoring, exploring, expanded scale, encountering, and sharing experience through research and user surveys related to the museum experience. In addition, through research analysis related to MR technology, presence, flow, and natural interaction were defined as three essential factors that users should feel in the MR experience. In the synthesis stage, optimized wearable MR experiences were designed and implemented by applying the necessary experience types and essential factors according to the characteristics of each artifact. In the evaluation stage, user experience evaluations such as user experience tests for essential factors in the MR experience, User Experience Questionnaire (UEQ) tests for interaction products, and the Visual Aesthetics of Websites Inventory (VisAWI) test for visual experiences from various perspectives were conducted on the developed results. Through these evaluations, users gave positive scores to the design results based on the experience types and essential factors defined in this study. When applying new media technologies such as wearable MR technology, improved technology implementation is important, but an understanding of the applied field must first be obtained, and user analysis must first be thoroughly conducted. This study will be a guide to the systematic development process to be followed when applying wearable MR technology to other fields.

A study of knowledge use effectiveness in IS department–A human agency perspective

PurposeInformation technology changes rapidly, and the market trend flow changes even faster. The information systems (IS) department in a technological oriented environment has to ensure that the plans or solutions made by the IS department can align with organizational strategy to avoid resources waste, and adaptability is a crucial issue for an IS department too. This study believes that adaptability and alignment of the IS department are ambidexterity. The concept of knowledge use effectiveness (KUE), based on the human agency theory, proposed a research model mainly founded on intellectual capital, human agency theory, and contextual ambidexterity, and used intellectual capital (including human, structure and relational capital) as a framework to find the antecedents of knowledge usage.Design/methodology/approachThis study conducts an empirical research method and collects 150 valid cases from the IS department employees in Taiwan.FindingsThe results of this study are: (1) KUE in an IS department significantly improves the ambidexterity; (2) intellectual capital has a positive influence on KUE; (3) despite human capital having no influence on iteration, iterational KUE has no influence on adaptability.Originality/valueFor academics, this study has developed KUE through a novel perspective and uses the concept of the human agency to articulate the characteristic of KUE, and thus has combined the intellectual capital, human agency and contextual ambidexterity into a research model. For managers, they should learn that KUE has a positive effect on the IS department ambidexterity, composed of alignment and adaptability. By knowing that, they can understand the concrete elaboration of KUE much better. Therefore, enhancing the process of knowledge usage can be a practical and useful way of improving an IS department performance.

Language Impoliteness among Indonesians on Twitter

The presence of technology changes the way humans communicate in cyberspace compared to the real world. “Hootsuite We are social” research in January 2019 showed that there are approximately 150 million social media users in Indonesia or 56% of the total population. There has been an increase of 20 million social media users in Indonesia compared to last year. The extensive use of social media, including Twitter, is changing the news production platform. News is not only produced by mass media, but potentially by everyone who can produce reports, shape public opinion, and create a virtual society. This condition has a destructive power because it can quickly spread and provoke powerful emotions and heated discourse. This paper discusses the characteristics of Indonesian language impoliteness on Twitter using qualitative research methods. The data were collected from Twitter statuses of Indonesian users in 2018. The analysis showed that impoliteness in speech and language occurs because of the ideology and power of each speaker. The impolite speech in this research related to the impoliteness nuanced with contempt to ethnicity, religion, race, and to a social group. The impoliteness nuanced with insult to ethnicity was 20% of our observed samples, while impoliteness nuanced with religious contempt was 25.1%; impoliteness related to race was 18.3%; and impoliteness toward social groups was 36.6%. The impoliteness is also often caused by the stimulation of the occurring social and political causes at that time. Keywords: Impoliteness, contempt of ethnicity, religion, race, social groups.

The consequences of US technology changes for productivity in advanced economies

Since at least the mid-2000s, many advanced economies have experienced low productivity growth. This development is often related to declining productivity gains at the technology frontier, which is largely determined by the US. We challenge this explanation by studying the effects of US technology shocks on productivity levels in advanced economies. We find positive but small spillovers of US technology shocks. For many countries, the elasticity of their productivity with respect to a 1% increase in the US technology level is significantly lower than 1. Thus, the recent US productivity slowdown must have had a limited effect on productivity developments in advanced economies. Nevertheless, after 5 years, the degree of productivity spillovers varies across countries. Therefore, we analyze the role of institutions in shaping these results. Our findings suggest that isolated institutional characteristics are not able to explain the observed various spillover degrees.

Virtual reality in Education. Broken promises or new hope?

Virtual reality in one form or another has been around for over 50 years, most notably in entertainment and business environments. Technology-focused teachers have been leading the way with attempts at utilising and integrating virtual reality into K-12 and Higher Education. However, as quickly as technology changes so does the enthusiasm for the use in educational contexts. Much of this is due to the high-level cost (time and money) with no evidence-based educational return. In 2020 the global pandemic forced the education sector to innovate to provide authentic learning environments for students. The time is right for virtual reality to take centre stage. Over 171 million people worldwide currently use virtual reality, and the market in education is expected to grow by 42% over the next five years. This paper focuses on a range of virtual reality literature encompassing work across the spectrum of software and hardware, identifying where more educational implementation and research needs to be done and providing a perspective on future possibilities focusing on current affordances.

THE IMPACT OF INDUSTRY REVOLUTION 4.0 TOWARDS THE READINESS OF EMPLOYEE IN MANUFACTURING SECTOR IN JOHOR BAHRU, MALAYSIA

Industry Revolution 4.0 is an important upcoming concept for our current manufacturing industry. Industry Revolution 4.0 (IR4.0) can change the manufacturing industry to the next level and also enhance the image of the country. The purpose of this research is to study the readiness of the employees towards the implementation of IR4.0 in manufacturing industries in Johor Bahru, Malaysia. The objective of the research is how the technology, changes in consumers’ behaviour and environment, and employee performance effect the readiness of employees in the manufacturing sector to implement IR4.0. The current problems are facing by Malaysia are the dependability of foreign labours for production in manufacturing industries and Malaysian manufacturing growth still stuck in Industry 2.0. This research is a quantitative method and used questionnaires to collect data. Total 333 questionnaires were distributed to manufacturing companies in Johor Bahru. Based on the regression analysis result, the relationship between the changes in consumers’ behaviour and environment and employee performance is compatible with the readiness of employees in implementing IR4.0. However, the relationship between technology and the dependent variable was less compatible. Therefore, our country should enhance the usage and level of technology to implement IR4.0 to enhance the readiness of employees in the manufacturing industry.

Waging War from Remote Cubicles: How Workers Cope with Technologies That Disrupt the Meaning and Morality of Their Work

Technologies are known to alter social structures in the workplace, reconfigure roles and relationships, and disrupt status hierarchies. However, less attention has been given to how an emerging technology disrupts the meaning and moral values that tether people to their work and render it meaningful. To understand how workers respond to such an emerging technology, we undertook an inductive, qualitative study of military personnel working in unmanned aerial vehicles, or drone operations, for the U.S. Air Force. We draw on multiple data sources, including personal diaries kept by personnel involved in drone operations. We identified three characteristics of drone technology: remote-split operations, remote piloting of unmanned vehicles, and interaction through iconic representations. Our analysis suggests that drone technology has revolutionized warfare by (1) creating distanciated intimacy, (2) dissolving traditional spatio-temporal boundaries between work and personal life, and (3) redefining the legal and moral parameters of work. Drone program workers identified with these changes to their working environment in contradictory ways, which evoked emotional ambivalence about right and wrong. However, their organization gave them little help in alleviating their conflicting feelings. We illuminate how workers cope with such ambivalence when a technology transforms the meaning and morality of their work. We extend theory by showing that workers’ responses to a changed working environment as a result of a remote technology are not just based on how the technology changes workers’ tasks, roles, and status but also on how it affects their moral values.

Exploring the Political Discursive Lock-Ins on Sustainable Aviation in Sweden

This article analyses the political discourse about governing the future of the aviation industry in Sweden and how a polarized and entrenched discursive path dependency around aviation makes it difficult to invest into aviation’s possible futures as a sustainable transport. We find three different politically merged frames in the political discussion about governing the road to sustainable aviation: (1) Neoliberal sustainable aviation, (2) Green Keynesian sustainable aviation and (3) National environmentalists’ aviation. We can see a discrepancy between two merged frames that believe sustainable aviation will be possible with more or less government support and steering (Neoliberal sustainable aviation and Green Keynesian sustainable aviation) whereas the third merged frame (National environmentalists’ aviation) argues that aviation is bound to be environmentally inferior to trains and, therefore, all focus should go to the later. We can see that there is not just a path dependency in the merged frame of National environmentalists’ aviation that discounts the possibility that both the role of aviation or its sustainability can change as the technology changes. There is here a static perceived view of technology as being forever clean or dirty. Another path dependency is the linkage of aviation transport with particular political parties where the green party, for instance, oppose aviation while the conservative party wants to support aviation and innovation in aviation. This polarization is actually the largest and most important aspect of the discursive lock-in as this undermines any compromises or large-scale future investments in sustainable aviation.