scholarly journals Experiencing Virtual Social Enterprise Media Architectures

2016 ◽  
Vol 4 (2) ◽  
pp. 29
Author(s):  
Lene Pettersen
Keyword(s):  
Social Enterprise ◽  
Structuration Theory ◽  
Physical World ◽  
Virtual Space ◽  
Longitudinal Case Study ◽  
Multinational Organization ◽  
Making Sense ◽  
Spatial Sense ◽  
The Social

<p>This article addresses knowledge professionals’ experiences of being in and using social enterprise media, which is characterized by a social, people-centric, dynamic and non-hierarchical information architecture. Rather than studying the social enterprise media from a typical STS-perspective in terms of ‘scripts’, ‘antiprogram’, or as ‘configuring design processes based on the user’, the paper direct its analytical lens to the users’ experiences, practices and routines when they are making sense of the virtual space in social enterprise media. As theoretical framework, unexplored corners of structuration theory where Giddens (1979, 1984) discusses spatiality (place) and temporality (time), where Giddens is inspired by the philosopher Wittgenstein (1972), the micro-sociologist Goffman (1959), and the time-geographer Hägerstrand (1975, 1978) are employed. With this approach, dynamic social processes are included in our studies of technology. Qualitative insights from a comprehensive and longitudinal case study of a multinational organization with entities in Europe, North Africa and the Middle East were used in order to get an in-depth understanding of how people experienced using virtual and social architectural spaces. The findings show that the social architecture and people-centric model in the virtual space in social enterprise media does not provide an intuitive spatial sense, nor does it provide logics that correspond with known and familiar logics or established communication and interaction practices among employees. Key features in social enterprise media (e.g., transparency) collide with how space is constructed in the physical world and with the logics at play in offline conversations and social interactions (e.g. turn-taking in conversations or the opportunity to withdraw from conversations).  </p>

Exploring the Social Dynamics of Implementing Self-Managed Web-Based Wellness Tools

2012 ◽  
Vol 7 (4) ◽  
pp. 13-31 ◽  
Author(s):  
Rennie Naidoo
Keyword(s):  
Social Dynamics ◽  
Service Providers ◽  
Structuration Theory ◽  
Service Encounters ◽  
Longitudinal Case Study ◽  
Web Based ◽  
Face To Face ◽  
The Social ◽  
Healthcare Insurance

According to proponents of consumer-driven healthcare, the Web continues to offer huge opportunities to empower consumers to take individual ownership over their healthcare. Consequently many healthcare insurance service providers are integrating elements of Wellness into their product and service design and are making these available through Web-based portals. Based on a longitudinal case study of an e-Wellness implementation at a multinational consumer-driven healthcare insurance firm, key concepts from structuration theory are used to explore and analyse the social dynamics involved in the implementation of these contemporary forms of healthcare service encounters. This case study reports that in this particular context, face-to-face consultations continue to prevail over the use of virtual diagnosis and treatment by a computer-meditated virtual stress therapist and dietician practitioner. The author proposes the use of social frameworks to analyse and better understand the intricacies involved in implementing Wellness innovations.

scholarly journals Assessing the Social Impact of Mental Health Service Accessibility by a Nonprofit Social Enterprise: A Mixed--methods Case Study

2021 ◽  
Vol 12 (1) ◽  
Author(s):  
Aaron Turpin ◽  
Micheal Shier ◽  
Kate Scowen
Keyword(s):  
Mental Health ◽  
Mixed Methods ◽  
Social Enterprise ◽  
Social Impact ◽  
Health Knowledge ◽  
Assessment Model ◽  
Mental Health Stigma ◽  
Service Accessibility ◽  
The Social

The following study sought to examine the social impact of a social enterprise mental health services model by assessing its impact on service accessibility and mental health stigma.  A novel approach to case study – a mixed methods design was developed by collecting data from service users, counsellors, and community members of a social enterprise in Toronto, Ontario, using qualitative interviews and the Mental Health Knowledge Schedule (MAKS) survey.  Findings show how the social enterprise increases service access and challenges mental health stigma by engaging in a variety of activities, including providing low--cost counselling, diversifying services, offering a positive and safe non--clinical environment, and engaging with the public directly by utilizing a storefront model. As a result of data triangulation analysis, common themes and discrepancies between respondent groups are identified and discussed. No significant relationships were found between mental health stigma and community member demographic characteristics. Insights on replication of this social impact assessment model are discussed.

scholarly journals Digital Design Ecology to Generate a Speculative Virtual Environment Reimagining New Relativity Laws

2021 ◽  
Author(s):  
J Rogers ◽  
Marc Aurel Schnabel ◽  
Tane Moleta
Keyword(s):  
Design Methodology ◽  
Computational Design ◽  
Physical World ◽  
Virtual Space ◽  
Digital Design ◽  
Design Concepts ◽  
Built Form ◽  
High Level ◽  
Physical Laws

This paper presents the trilogy of virtual classifications, the speculative environment, the virtual inhabitant and the virtual built-form. These combine, generating a new realm of design within immersive architectural space, all to be designed relative to each other, this paper focuses on the speculative environment portion. This challenged computational design and representation through atmospheric filters, visible environment boundaries, materiality and audio experience. The speculative environment was generated manipulating the physical laws of the physical world, applied within the virtual space. The outcome provided a new spatial experience of architectural dynamics enhanced by detailed spatial qualities. Design concepts within this paper suggest at what immersive virtual reality can evolve into. Following an interconnective design methodology framework allowed a high level of complexity and richness to shine through the research case study throughout the process and final dissemination stages.

scholarly journals Digital Design Ecology to Generate a Speculative Virtual Environment Reimagining New Relativity Laws

2021 ◽  
Author(s):  
J Rogers ◽  
Marc Aurel Schnabel ◽  
Tane Moleta
Keyword(s):  
Design Methodology ◽  
Computational Design ◽  
Physical World ◽  
Virtual Space ◽  
Digital Design ◽  
Design Concepts ◽  
Built Form ◽  
High Level ◽  
Physical Laws

This paper presents the trilogy of virtual classifications, the speculative environment, the virtual inhabitant and the virtual built-form. These combine, generating a new realm of design within immersive architectural space, all to be designed relative to each other, this paper focuses on the speculative environment portion. This challenged computational design and representation through atmospheric filters, visible environment boundaries, materiality and audio experience. The speculative environment was generated manipulating the physical laws of the physical world, applied within the virtual space. The outcome provided a new spatial experience of architectural dynamics enhanced by detailed spatial qualities. Design concepts within this paper suggest at what immersive virtual reality can evolve into. Following an interconnective design methodology framework allowed a high level of complexity and richness to shine through the research case study throughout the process and final dissemination stages.

Implementing CRM Systems

2011 ◽  
pp. 76-92
Author(s):  
Bendik Bygstad
Keyword(s):  
Research Literature ◽  
Customer Relationship ◽  
Research Approach ◽  
Longitudinal Case Study ◽  
Thick Description ◽  
Marketing Process ◽  
The Social ◽  
Management Techniques ◽  
A Company

Many companies have large expectations of the use of Customer Relationship Management (CRM) systems, expecting to harvest benefits from dialogue marketing and internal knowledge synergies. How should these systems be implemented? And how easy do the benefits come? The research approach is a longitudinal, six-year case study of a company implementing CRM both as a marketing principle and as an information system. The implementation was, from the outset, regarded as an organizational experiment, and the case is laid out in some detail to provide a somewhat “thick description” of the social setting and actors’ behavior. The high failure rate of CRM projects illustrates the gap between our intentions and outcomes. Interpreting a longitudinal case study and the research literature, we find two options to improve our practice. From a managerial view, we should treat CRM projects as complex challenges, needing tight project control and the application of change management techniques, focusing on the marketing process and data quality. In contrast, we could accept that the mechanisms at work at the micro level are only partly controllable by management techniques, and we should let the infrastructure grow organically.

Making “Sense” of Identity

2016 ◽  
Vol 46 (2) ◽  
pp. 173-202 ◽  
Author(s):  
Audrey Ricke
Keyword(s):  
Ethnic Identity ◽  
National Identity ◽  
Multiple Identities ◽  
Identity Studies ◽  
Making Sense ◽  
Sensory Experiences ◽  
The Social ◽  
Social Meanings ◽  
Complicated Situation

This article expands the recent sensorial turn in identity studies. It illustrates how individuals embody and link together multiple identities through the multivocality of a particular sensory experience as well as the various meanings encapsulated within the sensory experiences of a particular event. Through a case study of King and Queen celebrations in Santa Catarina, Brazil, this article investigates the social meanings associated with the aesthetics of one of the oldest German traditions in the country. While on the surface the King and Queen celebration appears to be solely a celebration of German roots, a focus on the multivocality of the sensory experiences reveals a more complicated situation where the hosts are claiming not just a German ethnic identity but a Brazilian national identity by drawing upon the multiple social meanings associated with certain sensory experiences and foregrounding particular aesthetics.

scholarly journals The Image of Ethnography—Making Sense of the Social Through Images: A Structured Method

2019 ◽  
Vol 18 ◽  
pp. 160940691984301 ◽  
Author(s):  
Ricardo A. Ayala ◽  
Tomas F. Koch
Keyword(s):  
Group Dynamics ◽  
Deep Understanding ◽  
Research Participant ◽  
Research Literature ◽  
Systematic Observation ◽  
Know How ◽  
Making Sense ◽  
The Social ◽  
Ethnographic Analysis

Although systematic observation and interviews are the most common techniques in ethnography, a deep understanding requires research tools adapted to exploring beyond the observational scope. Nonconventional methods can support ethnography and complement observations and thus refine the construction of meaning. Qualitative research literature deals disproportionately more with some forms of data, typically text, lacking a structured method for visuals. This article arises from a case study using nonconventional methods, such as sociograms and participant-made drawings, and presents a structured method to attain enriched ethnographic analysis. Using this structured method, the research then draws on representation, visualization, and interaction as ports of entry into group dynamics. The aim being to open a way to discovery when visual and interactional representations do not easily translate into words. Spoken language presupposes an ability to capture and convey thought with precision and clarity and to know how the interlocutor may interpret words. A structured method to analyze images can fruitfully assist in the process. Since every research participant has a view on or a way of making sense of the research subject, the method is universal in application.

Business models impacting social change in violent and poverty-stricken neighbourhoods: A case study in Colombia

2016 ◽  
Vol 35 (4) ◽  
pp. 427-448 ◽  
Author(s):  
Martine Hlady Rispal ◽  
Vinciane Servantie
Keyword(s):  
Social Change ◽  
Social Entrepreneurship ◽  
Business Models ◽  
Social Value ◽  
Longitudinal Case Study ◽  
Community Based ◽  
The Social ◽  
Innovative Solutions ◽  
Value Propositions

The business model (BM) – a representation of a venture’s core logic for creating value – is an emergent construct of interest in social entrepreneurship research. While the BM concept is normally associated with financial objectives, socio-entrepreneurial BMs are uniquely identifiable by their social value propositions, by their intended target markets and by the projected social change. Drawing from a longitudinal case study of a Colombian foundation, we outline the characteristics of socio-entrepreneurial BMs. We analyse the entrepreneurial process behind the implementation of a BM that draws on communitarian innovative solutions that benefit the excluded and, ultimately, society at large. Focusing on the question of how socio-entrepreneurial BMs progressively evolve to produce social change, we examine the BM of a successful socio-entrepreneurial venture that exhibits the conditions of social change. Our findings show that the social value proposition, the entrepreneur’s passion for social change and a community-based network are decisive factors.

Dementia, Selves, and Stories

2017 ◽  
Author(s):  
Lars-Christer Hydén
Keyword(s):  
Twentieth Century ◽  
Sense Of Self ◽  
Physical World ◽  
First Century ◽  
Making Sense ◽  
Early Twenty ◽  
The Social ◽  
The World ◽  
Self And Identity ◽  
Over Time

This chapter provides information on the social and cultural background of dementia from the early twentieth century into the early twenty-first century. The chapter presents an overview of the discussions about dementia, self, and identity, with a particular emphasis on research on narrative and dementia. The ideas around identity in dementia, from Kitwood to Sabat and Kontos, are discussed, together with research on storytelling in dementia. A general conclusion from this chapter is that although persons with dementia over time will become increasingly challenged as storytellers, they are still active meaning-makers. They are obviously still engaged in the never-ending activity of making sense of their social as well as physical world—events in the world, as well as what people are saying and doing. Telling stories is central to this endeavor, which entails “world-making” as well as “self-making” through constructing, presenting, and negotiating a sense of self and identity.

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