scholarly journals Customer Loyalty Scale in Sports Centers (Clssport)

2021 ◽  
Vol 15 (7) ◽  
pp. 2185-2189
Author(s):  
Dursun Katkat
Keyword(s):  
Factor Analysis ◽  
Private Sector ◽  
Customer Loyalty ◽  
Service Provision ◽  
Original Study ◽  
Fit Indices ◽  
The Public ◽  
Sports Industry ◽  
Screening Model ◽  
Reliable Scale

Background: Which was developed to determine the behaviors of loyalty, its sub-dimensions and their levels in people who receive services from the sports industry, will provide guidance to managers of sports centers for service provision, while increasing the awareness of the customers to shape their demands. Aim: The aim of the study is to develop a scale to determine the customer loyalty levels of customers receiving service from sports centers serving in the public or private sector. Methods: The research was designed as an original study in the general screening model. Results: KMO= 0.784 and Barlett test χ2 = 6235,211 (p <.001) were conducted to test the suitability of the data for factor analysis. It was determined that the item factor loads of the scale ranged between 0.35 and 0.82. As a result of the exploratory factor analysis, a structure with 40 items and three factors that explained 67.12% of the total variance was obtained. It was concluded that the correlation values (.191- .311) between the sub-dimensions were appropriate, and the fit indices of the scale were significant (X2=726,66 sd=408, p=.00, X2/sd=1.78). Conclusion: In the light of the analyses made and the findings obtained, it was concluded that the CLSSC is a valid and reliable scale that can determine the level of customer loyalty among receiving service from sports centers. Keywords: sports industry, sports marketing, customer loyalty, sports center, scale

scholarly journals The Cultural Dependence of the Ethical Sensitivity Scale Questionnaire: The Case of Iranian Kurdish Teachers

2012 ◽  
Vol 2012 ◽  
pp. 1-9 ◽  
Author(s):  
Khalil Gholami ◽  
Kirsi Tirri
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Original Study ◽  
Model Fit ◽  
Ethical Sensitivity ◽  
Fit Indices ◽  
Good Theory ◽  
Error Covariance ◽  
Confirmatory Factor ◽  
Reasonable Model

A good theory-based tool for measuring ethical sensitivity, which is usable in different contexts, is scarce. In this study, we examined the Ethical Sensitivity Scale Questionnaire (ESSQ) in line with its seven-dimension structure. The scale was presented to a sample of 556 Iranian Kurdish teachers in primary, middle, and high schools. A confirmatory factor analysis was conducted to scrutinize the original factor structure of the ESSQ. The results confirmed that the ESSQ supports a reasonable model fit to study the seven dimensions of ethical sensitivity as it was developed in the original study. However, some modifications were conducted to free high error covariance between four pairs of items in the scale. This modification increased the fit indices and thus resulted in a good model fit. In addition to examining the satiability of the ESSQ, a further analysis showed that the level of ethical sensitivity in the targeted sample was high.

scholarly journals Staff‐Prisoner Relationships, Staff Professionalism, and the Use of Authority in Public‐ and Private‐Sector Prisons

2015 ◽  
Vol 40 (02) ◽  
pp. 309-344 ◽  
Author(s):  
Ben Crewe ◽  
Alison Liebling ◽  
Susie Hulley
Keyword(s):  
Private Sector ◽  
Public Service ◽  
Service Provision ◽  
Public And Private ◽  
Frontline Staff ◽  
The Public ◽  
Private Prison ◽  
Public And Private Sector ◽  
Specific Impact

Prison privatization has generally been associated with developments in neoliberal punishment. However, relatively little is known about the specific impact of privatization on the daily life of prisoners, including areas that are particularly salient not just to debates about neoliberal penality, but the wider reconfiguration of public service provision and frontline work. Drawing on a study of values, practices, and quality of life in five private‐sector and two public‐sector prisons in England and Wales, this article seeks to compare and explain three key domains of prison culture and quality: relationships between frontline staff and prisoners, levels of staff professionalism (or jailcraft), and prisoners' experience of state authority. The study identifies some of the characteristic strengths and weaknesses of the public and private prison sectors, particularly in relation to staff professionalism and its impact on the prisoner experience. These findings have relevance beyond the sphere of prisons and punishment.

scholarly journals PUBLIC PRIVATE PARTNERSHIPS (PPPs);

2017 ◽  
Vol 24 (01) ◽  
pp. 1-9
Author(s):  
Muhammad Shuja Tahir
Keyword(s):  
Private Sector ◽  
Service Provision ◽  
Profit Maximization ◽  
Public Private Partnerships ◽  
Social Benefits ◽  
Contemporary Society ◽  
Public Infrastructure ◽  
Related Services ◽  
The Public ◽  
Community Facilities

Public Private Partnerships (PPPs) is defined as “arrangements betweengovernment and private sector entities for the purpose of providing public infrastructure,community facilities and related services. The partnership must be based on a mutual agreementbetween the public and the private sectors, be in a form that the service provision purpose ofthe public sector and the profit goals of the private sector can agree, and be mutually liable forrisks. The evaluation of the institution of the PPPs along with suggestions for future action aimedat profit maximization, better utilization of the projects and maximization of social benefits aremade, taking under consideration the ever-increasing demands and special socio-economiccircumstances of our contemporary society.

Digital Government

2011 ◽  
pp. 200-217
Author(s):  
Carole Richardson
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Service Provision ◽  
Public Private Partnerships ◽  
Digital Government ◽  
Contracting Out ◽  
The Public ◽  
Business Principles

The modern focus on the application of business principles to the running of government is unique due to an escalated emphasis on divesting the public sector of as many service provision responsibilities as possible. This divestiture is being accomplished through an array of arrangements alternatively described as privatization, contracting out, outsourcing and public/private partnerships. There are three fundamental challenges to this process: (1) defining those responsibilities which cannot and should not be turned over to the private sector, (2) ensuring that such arrangements balance both the risks and rewards between the parties involved, and (3) getting the best deal for the public. This chapter focuses on the second point: achieving a reasonable balance that should, if implemented successfully, result in that elusive “best deal.”

Confirmatory Factor Analysis of the Long and Short Forms of the Worry Domains Questionnaire

2009 ◽  
Vol 25 (4) ◽  
pp. 239-243
Author(s):  
Roberto Nuevo ◽  
Andrés Losada ◽  
María Márquez-González ◽  
Cecilia Peñacoba
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Factor Structure ◽  
Goodness Of Fit ◽  
Factorial Validity ◽  
Fit Indices ◽  
Short Forms ◽  
Confirmatory Factor ◽  
Positive Correlations ◽  
Future Work

The Worry Domains Questionnaire was proposed as a measure of both pathological and nonpathological worry, and assesses the frequency of worrying about five different domains: relationships, lack of confidence, aimless future, work, and financial. The present study analyzed the factor structure of the long and short forms of the WDQ (WDQ and WDQ-SF, respectively) through confirmatory factor analysis in a sample of 262 students (M age = 21.8; SD = 2.6; 86.3% females). While the goodness-of-fit indices did not provide support for the WDQ, good fit indices were found for the WDQ-SF. Furthermore, no source of misspecification was identified, thus, supporting the factorial validity of the WDQ-SF scale. Significant positive correlations between the WDQ-SF and its subscales with worry (PSWQ), anxiety (STAI-T), and depression (BDI) were found. The internal consistency was good for the total scale and for the subscales. This work provides support for the use of the WDQ-SF, and potential uses for research and clinical purposes are discussed.

A Cautionary Note on Incremental Fit Indices Reported by LISREL

Methodology ◽  
2005 ◽  
Vol 1 (2) ◽  
pp. 81-85 ◽  
Author(s):  
Stefan C. Schmukle ◽  
Jochen Hardt
Keyword(s):  
Factor Analysis ◽  
Maximum Likelihood ◽  
Structural Equation ◽  
Structural Equation Models ◽  
Null Model ◽  
Likelihood Estimation ◽  
Parameter Estimates ◽  
Fit Indices ◽  
Cautionary Note ◽  
Confirmatory Factor

Abstract. Incremental fit indices (IFIs) are regularly used when assessing the fit of structural equation models. IFIs are based on the comparison of the fit of a target model with that of a null model. For maximum-likelihood estimation, IFIs are usually computed by using the χ2 statistics of the maximum-likelihood fitting function (ML-χ2). However, LISREL recently changed the computation of IFIs. Since version 8.52, IFIs reported by LISREL are based on the χ2 statistics of the reweighted least squares fitting function (RLS-χ2). Although both functions lead to the same maximum-likelihood parameter estimates, the two χ2 statistics reach different values. Because these differences are especially large for null models, IFIs are affected in particular. Consequently, RLS-χ2 based IFIs in combination with conventional cut-off values explored for ML-χ2 based IFIs may lead to a wrong acceptance of models. We demonstrate this point by a confirmatory factor analysis in a sample of 2449 subjects.

Test of Mediation and Moderation between Employee Empathy and Customers’ Advocacy

2020 ◽  
Author(s):  
Sajjad Ahmad Afridi ◽  
Asad Shahjehan ◽  
Maqsood Haider ◽  
Dr Uzma Munawar
Keyword(s):  
Factor Analysis ◽  
Customer Loyalty ◽  
Service Sector ◽  
Mediating Effect ◽  
First Line ◽  
Private Hospitals ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
The Impact ◽  
Significant Moderator

This study examined the impact of employee empathy on customers’ advocacy directly and indirectly through customers’ loyalty. Moreover, the interacting effect of customers’ trust was verified between the association of customers’ loyalty and advocacy. The attributes of the proposed model were examined in the context of first line employee and patients’ interactions. A total of 220 responses were collected for analysis from the private hospitals of Peshawar. The model fitness was confirmed through confirmatory factor analysis and hypotheses were examined. Findings confirmed the positive and significant impact of employee empathy on customers’ advocacy. Further, the mediating effect was examined and found that loyalty partially mediates employee empathy and customers’ advocacy. Additionally, trust was found a significant moderator between the association of customer loyalty and advocacy. Furthermore, findings revealed that trust based loyalty significantly and positively mediates employee empathy and customers’ advocacy. Findings of the present study provide understanding for the service sector, particularly in healthcare, to enhance customers’ loyalty, advocacy, and trust through service employee’s empathic aptitude. Keywords: Employee empathy, Service Eco-system, Customers’ Loyalty, Customers’ Advocacy, Trust-Based Loyalty, Healthcare, S-D Logic

GOOD GOVERNANCE, AKUNTANSI PEMERINTAHAN DAN EKONOMI KERAKYATAN

2007 ◽  
Author(s):  
Yuskar Yuskar
Keyword(s):  
Private Sector ◽  
Social Welfare ◽  
Natural Resources ◽  
Good Governance ◽  
Financial Economic ◽  
Strong Impact ◽  
Governance Mechanism ◽  
Literature Study ◽  
The Public ◽  
The Government

Good governance is a ware to create an efficient, effective and accountable government by keeping a balanced interaction well between government, private sector and society role. The implementation of a good governance is aimed to recover the public trust for the government that has been lost for the last several years because of financial, economic and trust crisis further multidimensional crisis. The Misunderstanding concept and unconcerned manner of government in implementing a good governance lately have caused unstability, deviation and injustice for Indonesia society. This paper is a literature study explaining a concept, principles and characteristics of a good governance. Furthermore, it explains the definition, development and utility of an efficient, effective and accountable government in creating a good governance mechanism having a strong impact to the democratic economy and social welfare. It also analyzes the importance of government concern for improving democratic economy suitable with human and natural resources and the culture values of Indonesia.

Adjusting to Financial Instability in the Interwar Period

2018 ◽  
Author(s):  
Giandomenico Piluso
Keyword(s):  
Private Sector ◽  
Adaptive Strategy ◽  
World War ◽  
The Public ◽  
International Environment ◽  
The First World War ◽  
Monetary Authorities ◽  
The Public Sphere ◽  
Special Committees ◽  
First World

The chapter provides a reconstruction and analysis of adjustment processes in the Italian financial system after the major cleavage of the First World War. It considers how pressures exerted by external factors entailed a progressive adaptive strategy to a changing international environment. Financial and monetary instability called for a more intensive regulation reallocating responsibilities and powers from the private sector to the public sphere. Accordingly, financial elites changed their contours and boundaries. As the demand for technical competences and bargaining abilities rose, Italian governments and central monetary authorities tended to co-opt competent representatives from the private sector onto special committees at home, at international conferences, or in bilateral negotiations. A telling tale of such processes is represented by changes within the composition of the Italian delegations at major international economic and financial conferences from the Brussels Conference in 1920 to the London Economic and Monetary Conference in 1933.

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