Management of Technological Change and Quality in Ship Production
Ship production, like other manufacturing and assembly activities, must keep up with technology to assure achievement of required productivity, quality, and technological advance expected by an increasingly demanding marketplace. The ship market has not only become technologically sophisticated, but customers now no longer buy on price alone. They want quality in design, detailing, operability, maintainability, reliability, usability, all in addition to a fair price, reliable delivery schedule, and effective follow-on service. In other words, the shipbuilding industry is finally emerging as a market-conscious, responsive industry aware of user needs. To perform this newly rediscovered function, shipbuilding has to assure better management of technological change in both product and process technology and assure continuous total quality management from design and production to delivery and follow. Many shipbuilders are new at this because many assumed a seller's marketplace. In this paper, the management of technological change and quality in ship production is presented as a formal step-by-step procedure which should be undertaken at regular (quarterly or at least yearly) intervals to assure that the yard maintains its quality and performance in process and product terms.