scholarly journals Healthy nurses for a quality health care service: A literature review

2018 ◽  
Vol 9 (11) ◽  
pp. 1762 ◽  
Author(s):  
Dodi Wijaya ◽  
Nyoman Anita Damayanti
Keyword(s):  
Health Care ◽  
Literature Review ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Quality Health

Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals

2021 ◽  
pp. 097206342110352
Author(s):  
Shalini Srivastava ◽  
Richa Misra ◽  
Deepti Pathak ◽  
Poonam Sharma
Keyword(s):  
Job Satisfaction ◽  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Professionals ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Quality Health ◽  
The Relationship

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction ( JS) amongst health care professionals of Delhi NCR region of India. It further tried to understand whether gender moderates the EI and JS relationship. Structured survey was used to solicit response from 260 health care professionals comprising doctors and nurses belonging to different hospitals of Delhi NCR region. Standardised instruments were used to assess the data. Linear and moderated regression were used to test hypotheses developed. The findings suggest that EI constructs significantly impact the level of JS among health care professionals. The result of moderated regression suggested that the relationship of EI and JS is significantly moderated by gender. The construct of EI is relevant in providing high quality health care service delivery to the patients.

scholarly journals Benchmarking in health care: A review of the literature

1997 ◽  
Vol 20 (4) ◽  
pp. 60 ◽  
Author(s):  
Isabel Higgins
Keyword(s):  
Health Care ◽  
Clinical Practice ◽  
Health Care Costs ◽  
Care Service ◽  
Health Care Service ◽  
Review Of The Literature ◽  
Quality Health Care ◽  
Quality Health ◽  
Care Costs

This paper provides a review of the 10 significant publications related tobenchmarking in health care. The discussion which follows is presented according tofour headings: what the study did, how the study was conducted, what was learntfrom the experience, and what the implications were for health care generally. Thefindings of this review are reassuring in that all studies provided valuable information,in terms of clinical practice and the health care service or the benchmarking process.They highlight the importance of the maintenance of quality health care, thereduction of health care costs and the need for improved efficiency and effectivenessin providing health care.

scholarly journals Adapt or die?

Curationis ◽  
1996 ◽  
Vol 19 (4) ◽  
Author(s):  
S. S. Visser ◽  
A. H. Nel
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Care Service ◽  
Health Care Service ◽  
Economic Recession ◽  
Literature Study ◽  
Quality Health Care ◽  
Care Services ◽  
Comprehensive Health ◽  
Quality Health

The worldwide economic recession and the concomitant limited stock of finances have had an influence on the available money of every household and have also inhibited the improvement of socio-economic conditions and medicine. The Reconstruction and Development Programme (RDP) has the objective of improving the living conditions of the people with regard to housing, education, training and health care. The latter seems to be a major problem which has to be addressed with the emphasis on the preventive and promotional aspects of health care. A comprehensive health care system did not come into being properly in the past because of the maldistribution of health care services, personnel and differences in culture and health care beliefs and values. The question that now arises, is how to render a quality health care service within the constraints of inadequate financing and resources. A comprehensive literature study has been done with reference to quality health care and financing followed by a survey of existing health services and finances.

scholarly journals Legal limitations for nurse prescribers in Primary Health Care

Curationis ◽  
1998 ◽  
Vol 21 (4) ◽  
Author(s):  
N. Geyer
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Services ◽  
Expert Knowledge ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Related Substances ◽  
Primary Health ◽  
Quality Health

The nurse plays an important role in the delivery of primary health care services in South Africa. The primary purpose is to provide the public with access to safe competent basic health care and to achieve this, the nurse should be empowered to practice within legal and ethical boundaries. This paper explores and describes the limitations imposed by legislation on the nurse’s ability to prescribe treatment in the primary health care field. The focus is mainly on the Nursing Act, the Pharmacy Act and the Medicines and Related Substances Control Act which highlights a number of limitations. It is concluded that empowerment of the nurse should not only include addressing the legal boundaries for practice, but also education and training opportunities to equip them with the expert knowledge and skills that they need to render a quality health care service.

Emerging Patterns of Morbidity and Hospitalization— A Comparison of Kerala and Bihar

2017 ◽  
Vol 28 (4) ◽  
pp. 321-346 ◽  
Author(s):  
K. R. Sinimole
Keyword(s):  
Health Care ◽  
Health Status ◽  
Health System ◽  
Care Service ◽  
Health Care Service ◽  
Well Being ◽  
Educational Facilities ◽  
Quality Health Care ◽  
Quality Health ◽  
Lifestyle Related Diseases

Health status of the population is one of the significant indicators of social and economic well-being. Government of India has tried to ensure the highest possible health status of India’s population and access to quality health care through a number of policy documents. Improved overall health status and socioeconomic pressures have resulted in changes in the demographic profile. The type of health-care service requirement has changed due to the rise of lifestyle-related diseases and communicable diseases. It is also crucially relevant that maternal and infant mortality continue to remain unacceptably high in several parts of the country. States like Kerala have performed well and “Kerala Model Health System” is often viewed as a rare combination of higher order human development and not so noticeable pattern of consistent exponential economic growth. However, the well-known “Kerala Model Health System” has been facing a crisis due to the demographic transition in Kerala and it is reflected in its patterns of morbidity and hospitalization. Bihar, on the other hand, has low longevity and performs poor in terms of medical and educational facilities, and it has the lowest rates of reported morbidity. At this context, this article tries to assess the socioeconomic determinants of morbidity and hospitalization in the states of Kerala and Bihar.

scholarly journals Patients’ Perception and Satisfaction on Model Pharmacies in Dhaka City, Bangladesh

2018 ◽  
Vol 21 (1) ◽  
pp. 47-54 ◽  
Author(s):  
Jesmin Sultana
Keyword(s):  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Health Sector ◽  
Pharmaceutical Journal ◽  
Poor Quality ◽  
Healthcare Management ◽  
Dhaka City ◽  
Quality Health Care ◽  
Patients Satisfaction

The aim of the present study is to find out the patients’ perception and satisfaction about model pharmacies in Dhaka city, Bangladesh. Model pharmacies of Dhanmondi, Mohammadpur, Mirpur, Kalabagan, Green road, Panthopath, Mohakhali, Gulshan and old Dhaka were considered as the study area. The factors for better health care service have been discussed from the points of patients’ perception. Pharmaceutical sector of Bangladesh is improving day by day although the inclusion of graduate pharmacists in the health sector is not yet implemented. Lack of modern facilities, improper management of medicines, selling of poor quality medicines as well as no counseling in pharmacies for the patients by “A grade” pharmacists are major causes of poor quality health care service. Recent initiation of model pharmacies in Bangladesh may be a hope for better healthcare management and patients’ satisfaction. The correlation matrix shows the factors that impact patients’ satisfaction and purchasing decision in model pharmacy. The most important and significant factors are counseling by “A grade” pharmacists, patient database system, affordable price and quality of medicines. Recommendations have been made for further improvement of the model pharmacies from the patients’ point of view and satisfaction, which might help to create a model for other developed and developing countries.Bangladesh Pharmaceutical Journal 21(1): 47-54, 2018

Health care service quality: a journey so far

2020 ◽  
Vol 27 (6) ◽  
pp. 1893-1927
Author(s):  
Raghav Upadhyai ◽  
Neha Upadhyai ◽  
Arvind Kumar Jain ◽  
Hiranmoy Roy ◽  
Vimal Pant
Keyword(s):  
Health Care ◽  
Literature Review ◽  
Service Quality ◽  
Design Methodology ◽  
Care Service ◽  
Health Care Service ◽  
Professional Service ◽  
Content Type ◽  
Academic Literature ◽  
Measurement Strategies

PurposeHealth care service is a widely researched area. Several established models and instruments measuring health care service quality (HCSQ) are available in the published academic literature. The objective of this article is to summarize this vast pool of available knowledge under the themes of HCSQ, its determinants and measurement strategies.Design/methodology/approachSixty-three available published studies in peer reviewed journal combed in EBSCO and Google Scholar database have been examined and presented in exemplary literature review.FindingsThe findings have been segregated under the themes of HCSQ, its dimensions and determinants. It can be deduced from the findings that in spite of health care being a professional service, the user defined service quality takes center stage.Originality/valueRather than the seeker of care, the authors call for further research by taking a dyadic view of professional exchanges and including providers' perspectives of care in service quality evaluations as well.

scholarly journals Medicare Telehealth Pre and Post-COVID-19

2021 ◽  
Author(s):  
Sophia Albanese ◽  
Amar Gupta ◽  
Ilina Shah ◽  
Joanna Mitri
Keyword(s):  
Health Care ◽  
Quality Of Care ◽  
Literature Review ◽  
Geographic Location ◽  
State Agencies ◽  
Fee For Service ◽  
Medicare Beneficiaries ◽  
Quality Health Care ◽  
Quality Health

ABSTRACT The COVID-19 pandemic led to temporary relaxations for telehealth with respect to physician licensure, geographic location, and eligible sites for reimbursement. Earlier policies had impacted the rate of adoption of telehealth and retarded the ability to derive full benefits related to cost, access to care, and quality of care. This aspect is analyzed using 2018 Medicare fee-for-service codes and rates for 10 telemedicine services. Based on the analysis of these data, additional research, and literature review, this report describes how interstate practices can be better leveraged to achieve maximum potential for direct and indirect savings that can accrue through such pragmatic approaches for certain services. The interstate collaborations proposed in this report provide examples of broader telehealth policies that could foster increasing access to quality health care for Medicare beneficiaries and can potentially be used as insight to assist federal and state agencies as they review the continuation, cessation, or modifications of relaxations granted due to the COVID-19 pandemic.

scholarly journals Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys

2018 ◽  
Vol 13 (9) ◽  
pp. 118 ◽  
Author(s):  
Maria V. Ciasullo ◽  
Orlando Troisi ◽  
Silvia Cosimato ◽  
Alex Douglas
Keyword(s):  
Health Care ◽  
Health Service ◽  
Literature Review ◽  
Health Care System ◽  
Care Service ◽  
Health Care Service ◽  
Assessment Tools ◽  
System Perspective ◽  
Patient Surveys ◽  
Care System

Purpose – This paper focuses on the analysis of the most common tools that health care organizations use to assess the quality of the delivered services, the patient surveys. In line with the results of a systematic literature review on the issue, the study embraces service ecosystem perspective to understand why these surveys are unable to grasp actors’ disposition to co-create value for the health care system. Methodology – An in-depth literature review based on PRISMA framework explored 34 works on the topic of patient surveys in order to trace the evolution of the relationship users/providers and to highlight the criticalities related to the adoption of patient surveys in service-oriented era. The study discusses critically their efficacy to understand how they can affect (positively or negatively) the viability of a health care service eco-system. Findings – The literature review highlights patient surveys inability in grasping the real perception that patients have of experienced services and in involving them in value co-creation, through their engagement in service design and delivery. Moreover, the results reveal the need to adopt Service Dominant (S-D) Logic and service eco-system perspective to reread the traditional tools to measure quality in healthcare. For this reason, the metaphor of health service eco-system “infection” is launched, depicting the negative influence of patient satisfaction surveys on value co-creation and the subsequent service eco-system viability. Practical implications – The study shows that assuming a service eco-system perspective based on S-D logic, health care system should boost and preserve value co-creation processes. Moreover, institutions should foster those “rules of the game” that institutionalize the contribution of health providers to value co-creation, defining specific strategies to avoid the “infections” of health care service eco-system, e.g. investing and promoting non-detrimental tools.Originality – This study represents one of the first attempts to reread the tools used to assess patient embracing a service eco-system perspective. Interesting implications have been presented in terms of the negative effect that traditional assessment tools have on providers, patients and the whole society.

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