Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals

2021 ◽  
pp. 097206342110352
Author(s):  
Shalini Srivastava ◽  
Richa Misra ◽  
Deepti Pathak ◽  
Poonam Sharma
Keyword(s):  
Job Satisfaction ◽  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Professionals ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Quality Health ◽  
The Relationship

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction ( JS) amongst health care professionals of Delhi NCR region of India. It further tried to understand whether gender moderates the EI and JS relationship. Structured survey was used to solicit response from 260 health care professionals comprising doctors and nurses belonging to different hospitals of Delhi NCR region. Standardised instruments were used to assess the data. Linear and moderated regression were used to test hypotheses developed. The findings suggest that EI constructs significantly impact the level of JS among health care professionals. The result of moderated regression suggested that the relationship of EI and JS is significantly moderated by gender. The construct of EI is relevant in providing high quality health care service delivery to the patients.

scholarly journals Benchmarking in health care: A review of the literature

1997 ◽  
Vol 20 (4) ◽  
pp. 60 ◽  
Author(s):  
Isabel Higgins
Keyword(s):  
Health Care ◽  
Clinical Practice ◽  
Health Care Costs ◽  
Care Service ◽  
Health Care Service ◽  
Review Of The Literature ◽  
Quality Health Care ◽  
Quality Health ◽  
Care Costs

This paper provides a review of the 10 significant publications related tobenchmarking in health care. The discussion which follows is presented according tofour headings: what the study did, how the study was conducted, what was learntfrom the experience, and what the implications were for health care generally. Thefindings of this review are reassuring in that all studies provided valuable information,in terms of clinical practice and the health care service or the benchmarking process.They highlight the importance of the maintenance of quality health care, thereduction of health care costs and the need for improved efficiency and effectivenessin providing health care.

scholarly journals Adapt or die?

Curationis ◽  
1996 ◽  
Vol 19 (4) ◽  
Author(s):  
S. S. Visser ◽  
A. H. Nel
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Care Service ◽  
Health Care Service ◽  
Economic Recession ◽  
Literature Study ◽  
Quality Health Care ◽  
Care Services ◽  
Comprehensive Health ◽  
Quality Health

The worldwide economic recession and the concomitant limited stock of finances have had an influence on the available money of every household and have also inhibited the improvement of socio-economic conditions and medicine. The Reconstruction and Development Programme (RDP) has the objective of improving the living conditions of the people with regard to housing, education, training and health care. The latter seems to be a major problem which has to be addressed with the emphasis on the preventive and promotional aspects of health care. A comprehensive health care system did not come into being properly in the past because of the maldistribution of health care services, personnel and differences in culture and health care beliefs and values. The question that now arises, is how to render a quality health care service within the constraints of inadequate financing and resources. A comprehensive literature study has been done with reference to quality health care and financing followed by a survey of existing health services and finances.

scholarly journals Legal limitations for nurse prescribers in Primary Health Care

Curationis ◽  
1998 ◽  
Vol 21 (4) ◽  
Author(s):  
N. Geyer
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Services ◽  
Expert Knowledge ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Related Substances ◽  
Primary Health ◽  
Quality Health

The nurse plays an important role in the delivery of primary health care services in South Africa. The primary purpose is to provide the public with access to safe competent basic health care and to achieve this, the nurse should be empowered to practice within legal and ethical boundaries. This paper explores and describes the limitations imposed by legislation on the nurse’s ability to prescribe treatment in the primary health care field. The focus is mainly on the Nursing Act, the Pharmacy Act and the Medicines and Related Substances Control Act which highlights a number of limitations. It is concluded that empowerment of the nurse should not only include addressing the legal boundaries for practice, but also education and training opportunities to equip them with the expert knowledge and skills that they need to render a quality health care service.

Emerging Patterns of Morbidity and Hospitalization— A Comparison of Kerala and Bihar

2017 ◽  
Vol 28 (4) ◽  
pp. 321-346 ◽  
Author(s):  
K. R. Sinimole
Keyword(s):  
Health Care ◽  
Health Status ◽  
Health System ◽  
Care Service ◽  
Health Care Service ◽  
Well Being ◽  
Educational Facilities ◽  
Quality Health Care ◽  
Quality Health ◽  
Lifestyle Related Diseases

Health status of the population is one of the significant indicators of social and economic well-being. Government of India has tried to ensure the highest possible health status of India’s population and access to quality health care through a number of policy documents. Improved overall health status and socioeconomic pressures have resulted in changes in the demographic profile. The type of health-care service requirement has changed due to the rise of lifestyle-related diseases and communicable diseases. It is also crucially relevant that maternal and infant mortality continue to remain unacceptably high in several parts of the country. States like Kerala have performed well and “Kerala Model Health System” is often viewed as a rare combination of higher order human development and not so noticeable pattern of consistent exponential economic growth. However, the well-known “Kerala Model Health System” has been facing a crisis due to the demographic transition in Kerala and it is reflected in its patterns of morbidity and hospitalization. Bihar, on the other hand, has low longevity and performs poor in terms of medical and educational facilities, and it has the lowest rates of reported morbidity. At this context, this article tries to assess the socioeconomic determinants of morbidity and hospitalization in the states of Kerala and Bihar.

scholarly journals HUBUNGAN ANTARA LIMA DIMENSI MUTU PELAYANAN RAWAT JALAN DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 6 (2) ◽  
pp. 708-715
Author(s):  
Mokh. Firman Ismana
Keyword(s):  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Total Sample ◽  
Chi Square ◽  
Cross Sectional ◽  
Significance Level ◽  
Five Dimensions ◽  
Patient’S Satisfaction ◽  
The Relationship

Kepuasan pasien merupakan merupakan tingkat kepuasan dari persepsi pasien terhadap layanan kesehatan dan merupakan salah satu indikator kinerja. Apabila pasien menunjukan hal – hal yang bagus mengenai layanan kesehatan dan pasien mengindikasikan dengan perilaku yang positif maka akan dapat mengambil kesimpulan bahwa pasien merasa puas terhadap layanan tersebut. Penelitian ini bertujuan untuk mengetahui hubungan antara lima dimensi mutu pelayanan rawat jalan dengan kepuasan pasien di RSUD Arjawinangun Kabupaten Cirebon Tahun 2015. Jenis penelitian deskriptik analitik dengan desain Cross Sectional. Populasi dalam penelitian ini adalah jumlah seluruh pasien yang berobat ke rawat jalan RSUD Arjawinangun pada bulan Januari tahun 2015 sebanyak 9.707 pasien. Jumlah sampel sebanyak 385 pasien yang diambil secara Accidental Sampling. Data dianalisa secara statistic menggunakan uji Chi Square pada tingkat kemaknaan 5% (0,05). Variabel yang diteliti yaitu variabel dependen: kepuasan pasien, variabel independen: Bukti Fisik (Tangibles), Kehandalan (Reliability), Ketanggapan (Responsiveness), Jaminan (Assurance), Dan Empati (Empathy). Hasil penelitian ini menunjukan ada hubungan yang bermakna antara Bukti Fisik (Tangibles) dengan kepuasan pasein (p = 0,034), ada hubungan yang bermakna antara Kehandalan (Reliability) dengan kepuasan pasein (p= 0,000), ada hubungan yang bermakna antara Ketanggapan (Responsiveness) dengan kepuasan pasein ( p= 0,000), ada hubungan yang bermakna antara Jaminan (Assurance) dengan kepuasan pasein (p= 0,000), ada hubungan yang bermakna antara Empati (Empathy) dengan kepuasan pasein (p= 0,000).Kata Kunci: Kepuasan Pasien, Lima dimensi mutu ABSTRACTPatient’s satisfaction is the satisfaction level of the patient’s perception of the health services and is one of the performance indicators. If the patients shows the good things about the health care service and the patients indicated by the positive behavior will be able to infer that patients are satisfied with the health care service. This research aimed to determine the relationship between the five dimensions of quality of outpatient care with patient’s satisfaction in RSUD Arjawinangun Kabupaten Cirebon 2015. The type of this research is descriptive analytic with Cross Sectional Design. Population in this research is the total number of outpatients treated at RSUD Arjawinangun Kabupaten Cirebon through Januari 2015 as many as 9707 patients. The total sample of 385 patients were taken by accidental sampling. Data were analyzed statiscally using Chi-squared test at 5% (0.05) significance level. The dependent variable analyzed in this research is patient’s satisfaction and the Independent variable in this research are Tangibles, Realiability, Responsiveness, Assurance, and Empathy. Judge from the analysis above, we conclude that the result of this research showed the relationship between Tangibles with patient’s satisfaction (p = 0.034). There is relationship between Reliability with patient’s satisfaction (p = 0.00). There is relationship between Responsiveness with patient’s satisfaction (p = 0.00). The relationship between Assurance with patient’s satisfaction is also influence with p = 0.00, and the last of variable, there is relationship between empathy with patient’s satisfaction (p=0.00). The result of this research can be followed up by efforts to improve the Tangibles, Reliability, Responsiveness, Assurance, and Empathy by providing technical training to every officer to increase the ability to carry out the services.Key Word : Patient’s Satisfaction, Five dimensions of  quality

scholarly journals Patients’ Perception and Satisfaction on Model Pharmacies in Dhaka City, Bangladesh

2018 ◽  
Vol 21 (1) ◽  
pp. 47-54 ◽  
Author(s):  
Jesmin Sultana
Keyword(s):  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Health Sector ◽  
Pharmaceutical Journal ◽  
Poor Quality ◽  
Healthcare Management ◽  
Dhaka City ◽  
Quality Health Care ◽  
Patients Satisfaction

The aim of the present study is to find out the patients’ perception and satisfaction about model pharmacies in Dhaka city, Bangladesh. Model pharmacies of Dhanmondi, Mohammadpur, Mirpur, Kalabagan, Green road, Panthopath, Mohakhali, Gulshan and old Dhaka were considered as the study area. The factors for better health care service have been discussed from the points of patients’ perception. Pharmaceutical sector of Bangladesh is improving day by day although the inclusion of graduate pharmacists in the health sector is not yet implemented. Lack of modern facilities, improper management of medicines, selling of poor quality medicines as well as no counseling in pharmacies for the patients by “A grade” pharmacists are major causes of poor quality health care service. Recent initiation of model pharmacies in Bangladesh may be a hope for better healthcare management and patients’ satisfaction. The correlation matrix shows the factors that impact patients’ satisfaction and purchasing decision in model pharmacy. The most important and significant factors are counseling by “A grade” pharmacists, patient database system, affordable price and quality of medicines. Recommendations have been made for further improvement of the model pharmacies from the patients’ point of view and satisfaction, which might help to create a model for other developed and developing countries.Bangladesh Pharmaceutical Journal 21(1): 47-54, 2018

scholarly journals Measuring functional quality in the pediatric intensive care

2013 ◽  
Vol 3 (1) ◽  
pp. 73
Author(s):  
Jeffrey Brett Sussmane
Keyword(s):  
Health Care ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Pediatric Intensive Care ◽  
Technical Quality ◽  
Functional Quality ◽  
Important Challenge ◽  
Care Health ◽  
Technical Study

Defining, measuring and delivering quality is an important challenge facing Health Care. Health Care as a Service Industry may be described with two forms of quality: technical quality, and functional quality. (1) Our previously published technical study demonstrated a reproducible and scalable measure of the technical quality, without additional capital cost. (2) A technical study, and the application of any service or measurement of quality, may be sub optimal if pursued in isolation from the patient/family (customer) perception.
This study measured the functional quality of a complex Health Care service from the patient/family perception, which is perhaps superior and more relevant. We have quantified and documented an excellent competitive franchise and competitive advantages for our services, in our market, as well as areas for improvement, without additional capital expense.

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