A Cross Sectional Study to Measure Patients’ Perception of Quality of Nursing Care at Medical Wards in selected hospitals, Puducherry

Abstract:Traditionally quality of care has been measured against expectations of health professionals and standards rather than being grounded in the perspectives of patients. The most important aspect on which patients' perspective on quality of care depends is “nursing care” because nurses are involved in every aspect of patients' care in hospital. Thus, it is important to measure patients' perception of quality of nursing care in medical wards. A cross sectional descriptive study design was used and total of 50 patients recruited for the study by using purposive sampling technique. Patients' satisfaction with nursing care quality (PSNCQQ) questionnaire was used to measure the patients' perception of quality of nursing care after obtaining reliability. The results revealed that 34% of patients were between the age group of 21-40 years and half of them were males. The total mean score of patients' perception of quality of nursing care was 64.8 with standard deviation of (+) or (-) 13.2 and 40 patients' (80%) perceived overall aspect of quality of nursing care. There were 19 (38%) perceived low quality in the dimensions of providing information and skill and competency. This was supported by the results of the study revealed that almost 1/3 patients (31.6%) perceived that nurses did not offer adequate “explanation and information” about their treatment in hospital and home care and follow up advice. Thus, it was concluded that nurses need to improve their skill and competency and update their knowledge by attending continuing nursing education program and skill training workshops

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Patient satisfaction with the quality of nursing care: A cross-sectional study

European Journal of Public Health ◽

10.1093/eurpub/ckaa166.625 ◽

2020 ◽

Vol 30 (Supplement_5) ◽

Author(s):

N Skhvitaridze ◽

T Lobjanidze ◽

A Papidze ◽

E Barjadze ◽

N Landia

Keyword(s):

Patient Satisfaction ◽

Nursing Care ◽

Waiting Time ◽

Cross Sectional Study ◽

Capital City ◽

Survey Study ◽

Cross Sectional ◽

Patients Satisfaction ◽

Quality Of Nursing

Abstract Aim To evaluate patients' satisfaction with the quality of nursing care and examine factors which affect their decision. Design A retrospective, cross-sectional, descriptive survey study. Methods Data were collected using a structured questionnaire in Georgian language was administered to the patients. The response rate was 93% and the final sample was composed of 173 patients who enrolled consequently after taking written informed consent. One hospital and one outpatient department in the capital city of Georgia were selected for the study setting. Data were collected during one month. Data on demography was collected. Descriptive and inferential statistics were applied accordingly using STATA version 17. Eligible criteria: Adults, capable of independent communication and who talk Georgian language, did not have any severe process or complications, were in the recovery stage, with no referral and discharging to home. Results Majority of respondents were aged between 56-65 years (50%), males (52.5%), residents of the capital city (70%), having higher education (80%) and employed (75%). Overall, 89% of patients described provided nursing care as an excellent. The most important factors, which affect patients' satisfaction are the waiting time before admission, safety of services, comfortable environment along with the proper level of care and attentiveness. These results can be generalized and may be useful in comparative studies of patient satisfaction. Key messages Permanent evaluation of nursing care is important to evaluate patients satisfaction. Factors as waiting time, safety of services, comfortable and friendly environment, and attentiveness are key for high level of satisfaction.

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The relationship between autonomy, optimism, work engagement and organisational citizenship behaviour among nurses fighting COVID-19 in Wuhan: a serial multiple mediation

BMJ Open ◽

10.1136/bmjopen-2020-039711 ◽

2020 ◽

Vol 10 (9) ◽

pp. e039711

Author(s):

Hui Zhang ◽

Yi Zhao ◽

Ping Zou ◽

Yang Liu ◽

Shuanghong Lin ◽

...

Keyword(s):

Nursing Care ◽

Work Engagement ◽

Cross Sectional Study ◽

Mediation Model ◽

Mediating Effects ◽

Multiple Mediation ◽

Cross Sectional ◽

The Relationship ◽

Quality Of Nursing

ObjectivesHigh levels of organisational citizenship behaviour can enable nurses to cooperate with coworkers effectively to provide a high quality of nursing care during the outbreak of COVID-19. However, the association between autonomy, optimism, work engagement and organisational citizenship behaviour remains largely unexplored. This study aimed to test if the effect of autonomy on organisational citizenship behaviour through the mediating effects of optimism and work engagement.Study designThis was a cross-sectional study.SettingThe study was conducted in the Wuhan Jinyintan Hospital in China.ParticipantsIn total, 242 nurses who came from multiple areas of China to work at the Wuhan Jinyintan hospital during the COVID-19 epidemic participated in this study.MethodsA serial mediation model (model 6) of the PROCESS macro in SPSS was adopted to test the hypotheses, and a 95% CI for the indirect effects was constructed by using Bootstrapping.ResultsThe autonomy–organisational citizenship behaviour relationship was mediated by optimism and work engagement, respectively. In addition, optimism and work engagement mediated this relationship serially.ConclusionThe findings of this study may have implications for improving organisational citizenship behaviour. The effects of optimism and work engagement suggest a potential mechanism of action for the autonomy–organisational citizenship behaviour linkage. A multifaceted intervention targeting organisational citizenship behaviour through optimism and work engagement may help improve the quality of nursing care among nurses supporting patients with COVID-19.

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Peningkatan Pelaksanaan Supervisi Oleh Supervisor Melalui Pengawasan Bidang Keperawatan

Jurnal Keperawatan Indonesia ◽

10.7454/jki.v12i3.216 ◽

2008 ◽

Vol 12 (3) ◽

pp. 161-167

Author(s):

Sri Arini Winarti R. ◽

Krisna Yetti ◽

Besral Besral

Keyword(s):

Correlation Analysis ◽

Nursing Care ◽

Effective Communication ◽

Cross Sectional Study ◽

Specific Role ◽

Sectional Study ◽

Cross Sectional ◽

Service Training

AbstrakPengawasan dalam manajemen berperan untuk mempertahankan kegiatan yang telah terprogram dapat dilaksanakan dengan baik. Penelitian ini bertujuan mengetahui hubungan fungsi pengawasan oleh bidang perawatan dengan pelaksanaan supervisi oleh seluruh supervisor di sebuah RS di Yogyakarta dengan desain potong lintang. Hasil penelitian menunjukkan bahwa 48,2% supervisor berusia 40-50 tahun, berjenis kelamin perempuan (80,4%), berpendidikan DIII Keperawatan (60,7%), telah bekerja 20 30 tahun (57,1%), 51,8% belum pernah pelatihan manajemen keperawatan, dan 46,4% shift dinas sore. Hasil analisis korelasi menunjukkan fungsi pengawasan bidang keperawatan memiliki hubungan bermakna dengan pelaksanaan supervisi oleh supervisor (r = 0,393; p = 0,003). Penelitian ini menyimpulkan bahwa kombinasi fungsi pengawasan bidang keperawatan dan pelatihan yang diikuti oleh supervisor memiliki hubungan yang bermakna terhadap pelaksanaan supervise oleh supervisor. Pengawasan secara periodik serta dengan teknik supervisi efektif meningkatkan kinerja perawat dalam pelayanan keperawatan. AbstractControlling in management has specific role in maintaining the quality of implementation as programmed by manager. This cross-sectional study was aimed to identify the correlation between controlling function of nursing directorate with the supervision carried out by all supervisors in a hospital in Jogjakarta. The supervisors were predominantly 40-50 years old (48.2%), women (80.4%), Diploma Nurse (60.7%), having 20-30 years of working experience (57.1%), never get in-service training (51.8%) and in evening duty shift (46.4%). The correlation analysis showed that controlling from nursing directorate had significant correlation with the implementation of supervision by the supervisor (r = 0,393; p = 0,003). This study concluded that the combination of controlling from nursing directorate and in-service training which is monitored by supervisor has significant correlation with the supervision implemented by the supervisor. Finding from the study suggested that good controlling and scheduled supervision using effective communication could increase the nursing performance in giving nursing care.

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Gambaran Kepuasan Pasien yang Menggunakan Jaminan Kesehatan (BPJS) terhadap Mutu Pelayanan Keperawatan di Rumah Sakit Kabupaten Jember

Pustaka Kesehatan ◽

10.19184/pk.v8i2.16422 ◽

2020 ◽

Vol 8 (2) ◽

pp. 112

Author(s):

Kurnia Rahmawati ◽

Anisah Ardiana ◽

Dicky Endrian Kurniawan

Keyword(s):

Patient Satisfaction ◽

Health Service ◽

Nursing Care ◽

Cross Sectional Study ◽

Care Quality ◽

Cross Sectional ◽

Nursing Service ◽

Inpatient Ward ◽

Quality Of Nursing

Quality of service is a service that suits your needs, affordable, effective, efficient, and no risk to save on expenses. This study aimed to analyze the description of BPJS patient satisfaction with the quality of nursing service at inpatient ward of hospital in Jember. This was a cross sectional study. The subjects of this study were BPJS patients at inpatient ward at hospital in Jember. There were 120 respondents choosed by purposive sampling. Data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire (PNSCQQ). This study showed that the patient satisfaction is not optimal. Indicators of general perception of patients in each statement showed that 80 patients (63.5%) said the overall quality of health service received was good. The overall quality of nursing service was also said to be good by 80 patients (63.5%). As many as 90 patients (71.5%) agreed that they wanted to recommend one of the hospital in Jember to family and friends who needed help in terms of health service. This research showed that it is important to improve the quality of nursing service to increase patient satisfaction. Nurses need to improve nursing care. This research can be used as a reference and illustration for hospital management, and nurses are expected to implement and improve quality nursing service in order to achieve better health service so patient satisfaction will be increase.

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The association of nurse caring behaviours on missed nursing care, adverse patient events and perceived quality of care: A cross‐sectional study

Journal of Nursing Management ◽

10.1111/jonm.12894 ◽

2019 ◽

Vol 28 (8) ◽

pp. 2257-2265 ◽

Cited By ~ 4

Author(s):

Leodoro J. Labrague ◽

Janet Alexis A. De los Santos ◽

Konstantinos Tsaras ◽

Jolo R. Galabay ◽

Charlie C. Falguera ◽

...

Keyword(s):

Quality Of Care ◽

Nursing Care ◽

Cross Sectional Study ◽

Perceived Quality ◽

Sectional Study ◽

Cross Sectional ◽

Perceived Quality Of Care ◽

Nurse Caring ◽

Missed Nursing Care

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Who Are the Users of Urban Parks? A Study With Adults From Curitiba, Brazil

Journal of Physical Activity and Health ◽

10.1123/jpah.2012-0482 ◽

2015 ◽

Vol 12 (1) ◽

pp. 58-67 ◽

Cited By ~ 13

Author(s):

Rogerio Fermino ◽

Rodrigo Reis ◽

Pedro C. Hallal ◽

Andrew T. Kaczynski

Keyword(s):

Quality Of Life ◽

Physical Environment ◽

Poisson Regression ◽

Cross Sectional Study ◽

Sectional Study ◽

Cross Sectional ◽

Park Use ◽

Independent Variables ◽

Perception Of Quality

Background:The aim of this study was to analyze how sociodemographic characteristics, health, characteristics of quality of life, and perceptions of places are associated with park use in Curitiba, Brazil.Methods:A cross-sectional study with face-toface interviews was conducted with 1461 adults who lived within the area of 500 m near 8 parks. The survey included questions about gender, age, socioeconomic status, education, marital status, body mass index, perceived health, number of morbidities, perception of quality of life, physical environment, leisure opportunities, self-satisfaction, and satisfaction with the park. The use of a specific park near the residence was identified as 1 of 3 outcomes: park use versus nonuse, park use ≥ 1 time/wk, and park use ≥ 3 times/wk. Poisson regression was used to examine associations between the independent variables and each level of park use.Results:Overall park use (60.9%) and ≥ 1 time/wk (32.2%) and ≥ 3 times/wk use (16.8%) were associated with age and leisure opportunities. Leisure opportunities and park satisfaction were related to more frequent visits to these outdoor areas.Conclusions:These results can be used in guiding interventions that improve the quality of parks and other outdoor areas and offer leisure opportunities to the community.

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