Managing Change and Strategic Thinking: Evidences from Hospitality and Tourism Sector of the UK

The purpose of the study was to identify and rank the most important skills expected by the hospitality and tourism employers from new graduates for working in the hospitality and tourism sector on giving direction to the improvement of hospitality and tourism higher education programs in Jordan.

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Developing Hospitality, Travel and Tourism Industry through University Curriculum (Assessed Internship Programs and Part-Time Work Schemes)

10.31124/advance.16534239.v1 ◽

2021 ◽

Author(s):

Ali Hyasat

Keyword(s):

Tourism Industry ◽

Education Programs ◽

New Graduates ◽

Travel And Tourism ◽

University Curriculum ◽

Tourism Sector ◽

Time Work ◽

Part Time ◽

Hospitality And Tourism ◽

Internship Programs

The purpose of the study was to identify and rank the most important skills expected by the hospitality and tourism employers from new graduates for working in the hospitality and tourism sector on giving direction to the improvement of hospitality and tourism higher education programs in Jordan.

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Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector

Global Hospitality and Tourism Management Technologies ◽

10.4018/978-1-61350-041-5.ch003 ◽

2012 ◽

pp. 27-51

Author(s):

Chad Lin

Keyword(s):

Risk Factors ◽

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship ◽

Study Approach ◽

Tourism Sector ◽

Key Issues ◽

Hospitality And Tourism ◽

The Impact

The hospitality and tourism sector is one of fastest growing sectors in Australia and in the world. In order to become more efficient and effective in delivering products and services to customers via the use of ICT, hospitality and tourism organizations have to rethink the ways in which they build relationships with their customers by initiating electronic customer relationship management (eCRM) projects. Inappropriate eCRM decision-making and implementation can result in multi-million dollar losses, which can translate into a loss of competitiveness. Therefore, the case study approach was conducted to: (1) identify potential ICT costs and risk factors involved in eCRM initiatives in general; and (2) identify and examine key issues in the implementation of eCRM in the Australian hospitality and tourism sector. The contribution of this book chapter is two-fold. First, it offers hospitality and tourism executives with a more realistic insight about the impact of their eCRM investments on their business. Second, potential key issues, costs and risk factors associated with eCRM implementation are presented to assist these organizations in dealing with these challenges.

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The Roles of Music in Effecting Change: Considerations about Public Policy

Music & Science ◽

10.1177/2059204320937227 ◽

2020 ◽

Vol 3 ◽

pp. 205920432093722

Author(s):

Elaine C. King

Keyword(s):

Public Policy ◽

Culture Media ◽

Digital Culture ◽

The Political ◽

Political Environment ◽

Final Session ◽

Managing Change ◽

University Of Cambridge ◽

The Uk ◽

The University

The aim of this article is to consider questions, issues, and debates about music in public policy, a topic that featured in the final session of the Musics, Selves and Societies workshop at the University of Cambridge in June 2018. The first part of this article provides a backdrop by defining key terminology and describing the political environment in relation to music, specifically in the UK. It deciphers the scope of the Department for Digital, Culture, Media and Sport (DCMS) alongside public, professional, and charitable bodies as well as learned societies. The second part highlights three main areas of focus that were identified in the final session of the workshop: considerations about the value of music; considerations about the meaning of music; and considerations about policy-making. Each of these areas are discussed in turn before final remarks are put forward about steps for managing change.

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Thematic structure of sustainability reports of the hospitality and tourism sector: A periodical, regional, and format-based analysis

Current Issues in Tourism ◽

10.1080/13683500.2020.1847050 ◽

2020 ◽

pp. 1-26

Author(s):

Ali Uyar ◽

Mehmet Ali Koseoglu ◽

Merve Kılıç ◽

Fuad Mehraliyev

Keyword(s):

Thematic Structure ◽

Tourism Sector ◽

Sustainability Reports ◽

Hospitality And Tourism

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A Study of Determinants of Service Quality and Its Role in Customer Satisfaction: A Case of Selected Hotels in Sulaimaniyah, Kurdistan Region of Iraq

Business and Economic Research ◽

10.5296/ber.v10i2.16472 ◽

2020 ◽

Vol 10 (2) ◽

pp. 64

Author(s):

Mamta Singh ◽

Devendra Kumar

Keyword(s):

Service Quality ◽

Tourism Industry ◽

Small Sample ◽

Time Behavior ◽

Kurdistan Region ◽

Tourist Destinations ◽

Tourism Sector ◽

Food And Beverage ◽

Massive Number ◽

Hospitality And Tourism

Purpose of the study: Hospitality and tourism is a promising sector for growth of the Economy in Kurdistan region of Iraq. Every year a massive number of tourists visit the region during Nawroz and Eid –ul-Adha festival seasons. The region is fairly modern and possesses several tourist destinations including site seeing, religious tourism and historical tourism etc. Kurdistan Regional Statistics Office published a report on region’s economy that consists of number of foreign individuals, who visited Kurdistan region categorized into Arab and Non-Arab visitors category provides a clear picture that the region is not only an attraction for holiday but also for other type of tourism. Therefore we wish to learn customers opinion about satisfaction from service quality of the selected hotels. The study will be used to share key information with the hotel in Sulaimaniyah city.Methodology: To understand the determinants of service quality that is most shot for by the individuals we have conducted a survey of selected five star hotels in Sulamaniyah. The sample size for this study was a small sample which was 50 respondents. We used purposive sampling. For data analysis we used SPSS software package for social sciences. Main Findings: We observed from the majority responses that Room service, delivery time, behavior of hotel staff, a nice welcome on arrival, variety of food and beverage are some of the important parameters on which customers decide to rate a hotel. The customers do not have much interest in modern furniture facilities as per this study result. Application of the study: In the nutshell hospitality and tourism sector has huge potential for job creation given the fact the region has well-educated and well groomed young population ready to be employed in the region’s growing tourism industry, this research will help the hotels to provide better services to satisfy the customer.

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Exploring an Importance–Performance Analysis approach to evaluate destination image

Local Economy The Journal of the Local Economy Policy Unit ◽

10.1177/0269094219889604 ◽

2019 ◽

Vol 34 (7) ◽

pp. 699-717

Author(s):

Hailong Wu ◽

Takamitsu Jimura

Keyword(s):

Performance Analysis ◽

Chinese Students ◽

Essential Elements ◽

Destination Image ◽

Analysis Approach ◽

Good Work ◽

Environmental Aspect ◽

Tourism Sector ◽

The Uk ◽

British Culture

This paper aims to explore the effectiveness of an Importance–Performance Analysis approach to assess destination image. It focuses on the image of the UK for Chinese students studying in the country. This is because the destination image of a certain country for a homogenous group, such as Chinese students, has not been studied enough, and this specific market is central for the UK, especially its education and tourism sector. In total, 23 attributes were examined, and each was found in one of the five quadrants. Two attributes related to the environmental aspect of the UK were found in the Competitive Attributes quadrant. These attributes are key strengths of the UK in relation to Chinese students’ images of the country. Three attributes placed in the Keep Up Good Work quadrant are associated with British culture and heritage. This signifies that the UK should keep utilising these resources to improve Chinese students’ images of the nation. Fourteen attributes were identified in the Concentrate Here quadrant. These attributes include essential elements of tourism such as local cuisine and transportation. Their roles are vital in enhancing the image of the UK for Chinese students, but more efforts must be made to this end.

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