Inovasi Pelayanan Publik Berbasis Digital (E-Government) di Era Pandemi Covid-19

Tujuan dari penelitian ini sendiri adalah untuk mengetahui inovasi dari pelayanan publik yang berbasis digital (e-government) di era pandemi covid-19 dalam mengatasi keterbatasan layanan publik yang bertatap muka langsung agar menghindari penyebaran Covid-19. Selain itu, apa saja hambatan yang ada dalam penerapan e-government dalam masa pandemi ini. Metode penelitian yang digunakan dalam penelitian ini yaitu metode penelitian kepustakaan (library research). Penelitian dilakukan dengan mengumpulkan data melalui teknik dokumentasi dan penelusuran data secara online, serta dengan penggunaan teknik analisis isi. Berdasarkan hasil penelusuran yang dilakukan, penulis menemukan bahwa penggunaan electronic government masih membutuhkan pemantapan serta pematangan dalam hal kualitas pelayanan seperti efisiensi (efficiency), kepercayaan (trust), reliabilitas (reliability), maupun dukungan masyarakat (citizen support). Hambatan pelaksanaan pelayanan publik berbasis digital masih belum dapat dihindari, dikarenakan e-government di Indonesia yang masih berkutat dengan masalah teknis. Implikasi dari penelitian ini dapat digunakan sebagai bahan pertimbangan dan masukan bagi pemerintah untuk meningkatkan kualitas dan inovasi pelayanan publik yang berbasis digital. Ciri khusus penelitian ini ialah peneliti menggunakan topik e-government di Indonesia yang dijalankan semasa pandemi Covid-19 dan juga menggunakan beberapa website resmi pemerintah sebagai contoh dalam pembahasan penelitian.

Political Culture in Africa

A useful summary of political culture is a people’s values, knowledge, and evaluations of their political community, political regime, and political institutions, as well as how they see themselves and others as citizens. Although the current map of Africa was originally drawn by European colonial powers, its states and state boundaries are no longer artificial abstractions. Ordinary Africans have developed a strong identification with their national identities, even as many maintain strong attachments to subnational linguistic, regional, or religious identities. Africans also say they want those states to be governed democratically, though the depth of their commitment to all aspects of democratic governance is not always consistent. Other aspects of political culture are marked by important contradictions. Even though people can be highly critical of incumbent leaders, they tend to exhibit high and often uncritical levels of trust in government and state institutions. At the same time, they express very low levels of trust in other citizens, or at least in those who do not share common ethnic or local identities. Yet they have high levels of membership in community organizations and are often involved in local politics. And though they express a high level of interest in politics, most Africans exhibit low levels of political efficacy. But Africa is not a country, and these attitudes often are often very different across the continent. Indeed, in many places, it is far from certain whether citizen support is sufficient to sustain the multiparty systems and democratic rule that emerged in the 1990s.

When Refugee Exposure Increases Incumbent Support through Development: Evidence from Uganda

How does exposure to refugees affect elections, development, and citizen support for migration within the Global South? In the context of wealthy consolidated democracies, recent studies have found that when voters are more exposed to refugees, they punish incumbents and turn to far-right parties. Yet there is a dearth of studies on the electoral consequences of refugee-hosting in developing countries, where the majority of refugees reside and politics often do not fall on a left-right divide. We explore this question in Uganda, one of the largest refugee-hosting countries. Combining information on the populations and locations of refugee settlements with four waves of national elections data at the parish level, we find that greater exposure to refugees increases incumbent support. Unique longitudinal data on access to healthcare, schools, and roads coupled with national survey data suggest that this effect is due to positive externalities of refugee-hosting on local public goods provision.

Citizens and Positive Energy Districts: Are Espoo and Leipzig Ready for PEDs?

In urban transformation, no solution works without citizen support. With increasing numbers of building technologies and large-scale urban development on its way across cities, it has become vital to keep citizens informed, engaged, and content with the new changes. This paper looks at citizen engagement in Espoo (Finland) and Leipzig (Germany), and it determines whether the cities are ready for developing and implementing positive energy districts (PEDs). The authors studied the cities’ operations and current citizen engagement methods to understand how the efforts could be combined and improved. The analysis indicated that the city of Espoo already has a well-established system that continuously promotes citizen engagement at various levels, and combining the available infrastructure with company experts on citizen participation will allow Espoo to seamlessly transition towards PEDs in the near future. The city of Leipzig has a rich experience due to several national projects and participation in an earlier European project, which enabled the city to set clearer goals for the future and modify existing citizen methods. As lighthouse cities, findings from Espoo and Leipzig are also aimed at cities across Europe and beyond to boost development of PEDs together with citizens.

INOVASI APLIKASI TRANSPORTASIKU DI DINAS PERHUBUNGAN KOTA SURABAYA

Penggunaan teknologi saat ini dibutuhkan dalam bidang pelayanan publik. Seiring dengan bertambahnya kebutuhan masyarakat maka pemerintah sebagai penyedia layanan publik terus melakukan pembaruan terhadap perubahan pelayanan yang diberikan agar memudahkan masyarakat dalam mendapatkan layanan informasi. Salah satu penerapan e-government oleh Dinas Perhubungan Kota Surabaya adalah inovasi aplikasi TransportasiKu yang bertujuan untuk memberikan layanan informasi terkait lalu lintas dan transportasi umum yang ada di Surabaya secara terkini, praktis, lebih cepat dengan satu aplikasi yang memuat semua informasi melalui genggaman smartphone. Penelitian ini menganalisa menggunakan indikator measuring the quality of e-government from the user prespective (Kozák, 2018) dengan enam indikator yaitu ease of use, content and appearance of the information, reliability, citizen support, trust/security, support in completing forms. Penelitian ini menggunakan jenis penelitian deskriptif dengan metode kualitatif, teknik pengumpulan data wawancara, observasi, dokumentasi dan teknik analisa data yaitu pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan/verifikasi. Hasil penelitian ini menunjukkan bahwa aplikasi ini mendapat respon yang cukup baik dari masyarakat sebagai pengguna karena dapat memberikan layanan informasi yang dibutuhkan namun masih ada juga gangguan dalam penggunaannya. Indikator pertama, kemudahan penggunaan dirasa para pengguna sangat mudah digunakan untuk setiap saat. Indikator kedua, isi dan tampilan informasi yang dihadirkan sederhana dan lengkap. Indikator ketiga keandalan, pada aplikasi ini server yang digunakan masih kurang cukup. Indikator keempat dukungan masyarakat untuk halaman bantuan tidak tersedia hanya ada kolom komentar. Indikator kelima kepercayaan/keamanan, tidak menyertakan informasi pribadi sehingga aman. Indikator keenam dukungan dalam pengisian, formulir aplikasi ini berbasis informasi tanpa perlu pengisian formulir data para penggunanya. Kata Kunci : Pelayanan Publik, Inovasi, E-Government, TransportasiKu The use of technology is currently needed in the field of public services. Along with the increasing needs of the community, the government as a public service provider continues to make updates to changes in the services provided to make it easier for the public to get information services. One of the applications of e-government by the Surabaya City Department of Transportation is the TransportationKu application innovation which aims to provide information services related to traffic and public transportation in Surabaya in an up-to-date, practical, faster way with one application that contains all information through the grip of a smartphone. This study analyzes using indicators measuring the quality of e-government from the user perspective (Kozák, 2018) with six indicators, namely ease of use, content and appearance of the information, reliability, citizen support, trust/security, support in completing forms. This research uses descriptive research with qualitative methods, interview data collection techniques, observation, documentation and data analysis techniques, namely data collection, data reduction, data presentation and conclusion / verification. The results of this study indicate that this application has received a fairly good response from the public as a user because it can provide the information services needed, but there are still disturbances in its use. The first indicator, ease of use, is felt by users to be very easy to use at any time. The second indicator, the content and display of the information presented is simple and complete. The third indicator is reliability, in this application the server used is still insufficient. The fourth indicator of community support for the help page is not available, only a comment column. The fifth indicator is trust / security, does not include personal information so it is safe. The sixth indicator of support in filling in this application form is information-based without the need to fill out user data forms. Keywords: Public Service, Innovation, E-Government, TransportasiKu

PENGARUH KUALITAS PELAYANAN WEBSITE DJP TERHADAP KEPUASAN PENGGUNA DENGAN MODIFIKASI E GOVQUAL

One of the DGT e-government is the DGT website.. The DGT website contains the latest information on taxes , announcements, tax applications, the latest laws and regulations, press releases, DGT activities, customer service, and information about the DGT organizational structure. The existence of the website is expected to facilitate communication between taxpayers and the tax authorities as well as a means of facilitating the public to get the latest information related to taxation in Indonesia. However, some people still complain about this website service, one of which is that the website is still difficult to access. This complaint can potentially reduce user satisfaction. Therefore, this study aims to determine the effect of service quality on user satisfaction of the DGT website with e govqual modification. The dimensions used to measure this service's quality are efficiency, trust, reliability, citizen support, and system quality. Students are one of the DGT website users. Therefore, the population in this study were active undergraduate taxation students. The sampling method used was a random sampling system. This study uses an online survey to obtain data. The statistical tool used in this research is the SmartPLS program. This study's results indicate that each of the e govqual dimensions and its significant modification forms the system quality variable. And system quality variables affect user satisfaction.