Introduction to Special Issue Public sector Innovation - Conceptual and Methodological Implications

This is the introduction to the Special Issue: Public sector Innovation - Conseptual and methodological implications. Guest Editors: Ann Karin Tennås Holmen (UiS), Maria Røhnebæk (INN)

Comparing the Effectiveness of Post-Scandal Apologies From Nonprofit and Commercial Organizations: An Extension of the Moral Disillusionment Model

There is a double standard in public responses to scandals: Nonprofits are penalized more harshly than commercial organizations for the same transgression (the “moral disillusionment effect”). However, previous research—focused on commercial organizations—has sometimes shown that a positive reputation can insure organizations against the negative effects of scandals. In light of this, we asked whether a second double standard exists when it comes to trust repair: Can nonprofits regain trust and consumer support more quickly than commercial organizations after apologizing? Two experiments ( combined N = 805), considering responses to sexual exploitation and fraud scandals, replicated and extended the moral disillusionment effect. Trust and consumer support were partially restored following an apology (and even a statement acknowledging the scandal without apologizing), but the rate of repair was the same for nonprofits and commercial organizations. Nonprofit managers should therefore implement internal controls to prevent violations and issue public responses when scandals emerge.

Towards a practice-based approach to public innovation – Apollonian and Dionysian practice-approaches

This paper discusses how a practice-based approach to public innovation can provide an alternative, critical means of looking at public innovation. It unravels two ways practices can exist in relation to public innovation: Apollonian and Dionysian practice approaches. The Apollonian practice-approach is purposeful, speaking of the actors’ plans and interests and the rules of the game. In contrast, the Dionysian is a more spontaneous, bricolage-like approach to innovation that gathers people in an open space of innovation. Given these contrasting approaches further illustrated through two case vignettes, the paper argues that public innovation transpires not only through purposeful practices and plans but also more contextual public services changes. Research needs to capture both of these approaches and explore their impact on innovation. The paper concludes by outlining a research strategy for investigating practice-approaches in public service innovation and how a practice-based approach can add to our understanding of public service innovation. This article belongs to the Special Issue Public sector Innovation - Conceptual and Methodological Implications Guest Editors: Oddbjørn Bukve (Western Norway University of Applied Sciences), Ann Karin Tennås Holmen (University of Stavanger) and Maria Røhnebæk (Inland Norway University of Applied Sciences)

Coming Soon to a Neighborhood Near You? Off-Campus Recruiting by Public Research Universities

Scholarship on college choice largely focuses on how students search for colleges but less is known about how colleges recruit students. This article analyzes off-campus recruiting visits for 15 public research universities. We Web-scrape university admissions websites and issue public records requests to collect data on recruiting visits. Analyses explore the similarities and differences in off-campus recruiting patterns across universities in the study. Results reveal socioeconomic, racial, and geographic disparities in recruiting patterns. In particular, most universities made more out-of-state than in-state visits, and out-of-state visits systematically targeted affluent, predominantly White localities. We recommend that future research should exploit new data collection methodologies to develop a systematic literature on marketing and recruiting practices in higher education.

Public-Private Governance Initiatives and Corporate Responses to Stakeholder Complaints

Multinational firms operate in multiple national jurisdictions, making them difficult for any one government to regulate. For this reason the firms themselves are often in charge of their own regulation, increasingly in conjunction with international organizations by way of public-private governance initiatives. Prior research has claimed that such initiatives are too weak to meaningfully change firms’ behavior. Can public-private governance initiatives help firms self-regulate, even if they lack strong monitoring or enforcement mechanisms? I take two steps toward answering this question. First, I introduce a new measure of firms’ performance on ESG (environmental, social, and governance) issues: the extent to which the firms issue public responses to claims of misconduct from civil society actors. Second, I argue that public-private governance initiatives allow firms to benefit from the legitimacy of their public partners, lowering the reputational cost of transparent response. Employing novel data on firm responses to human rights allegations from the Business and Human Rights Resource Center, I find that membership in the largest and most prominent initiative, the United Nations Global Compact, significantly increases firms’ propensity to respond transparently to stakeholder allegations. These results suggest a limited but important role for public-private initiatives in global governance.

Public education at the crossroads: Introduction to the special issue

This article introduces the topic of the special issue, ‘Public education at the crossroads’, by pointing to some of the debates and controversies surrounding the topic of public education and by framing the theme, while explaining the context and some components of the educational systems of the countries under examination – namely the USA and Germany. In both countries, control of public education is seen as the states’ responsibility within the respective nation states. Despite different developments, both countries are experiencing similar challenges to public education; for example, highly diverse classroom settings, pressure from neoliberal politics, or debates about citizenship education in a world that is increasingly globalized on the one hand, and facing growing nationalism on the other. Finally, this introduction presents articles in this special issue that further discuss the competing factors bringing public education to a new crossroads.

Trade Rage: Audience Costs and International Trade

Politicians frequently issue public threats to manipulate tariffs but only sometimes follow through. This behavior theoretically ought to generate audience costs. We therefore test the validity of audience costs in trade war settings through a vignette-based survey experiment. The vignettes describe a hypothetical situation involving the U.S. and a second country (China, Canada, or unspecified) with whom the U.S. has a trade deficit. The president (Democrat, Republican, or unspecified) either maintains the status quo, threatens to impose tariffs and backs down, or threatens to impose tariffs and follows through. Our findings highlight differences between security and trade conflict when it comes to audience costs and presidential approval. While Americans sanction the president for issuing a threat to raise tariffs, they generally support backing down. Regression modeling and text analysis of a free response question from our surveys suggest this is because consumers are wary of paying the costs of tariffs.