Representations in Intergroup Relations: Reflexivity, Meta-Representations, and Interobjectivity

Social and cultural groups are characterised by shared systems of social objects and issues that constitute their objective reality and their members' identity. It is argued that interpersonal interactions within such groups require a system of comprehensive representations to enable concerted interaction between individuals. Comprehensive representations include bits and pieces of the interactant's representational constitution and potential values and behaviours to reduce possible friction in interactions. On a larger scale, the same is true in encounters, communication, and interaction between members of different cultural groups where interactants need to dispose of a rough knowledge of the other culture's relevant characteristics. This mutual knowledge is called meta-representations that complement the actors' own values and ways of thinking. This concept complements Social Representation Theory when applied to cross-cultural and inter-ethnic interactions.

Interpersonal Interactions and Affect in Daily Life Among Midlife and Older Adults

Theories of age and emotional wellbeing posit that older age is associated with better affective well-being through avoidance or minimization of distressing experiences and prioritizing positive experiences and emotions. To test these theories, researchers have examined change in affect (i.e., reactivity) associated with negative interpersonal experiences in daily diary studies, given the compromising effects these interpersonal stressors exert on daily affect. In contrast, age differences in the potential affect-enhancing effects of positive interpersonal experiences have been comparatively neglected. Using the second wave of the National Study of Daily Experiences, we evaluated age differences in the frequency of daily negative and positive interpersonal interactions, as well as the affective responses to these interpersonal interactions. Positive and negative affect, as well as negative and positive interpersonal interactions were assessed on eight consecutive evenings. Analyses included 818 participants (Mage=53.3, SD=11.8, Range=34-83; 60% female) who experienced both negative and positive interpersonal interactions during the 8-day protocol. Preliminary results revealed increased frequency of negative interpersonal interactions and decreased frequency of positive interpersonal interactions with age (ps<.01). Further, negative interpersonal interactions were associated with increases in negative affect and decreases in positive affect (ps<.01), while positive interpersonal interactions were associated only with increased positive affect (p<.01). Finally, modest evidence of age-related reductions in the affective impact of negative, but not positive, interpersonal interactions emerged (p=.03). Discussion will focus on how studies of interpersonal interactions in daily life can inform theories of aging and promote emotional wellbeing throughout adulthood and later life.

Higher empathy is associated with stronger social bonding when moving together with music

Empathy—understanding and sharing the feelings and experiences of others—is one of our most important social capacities. Music is a social stimulus in that it involves communication of mental states, imitation of behavior, and synchronization of movements. As empathy and music are so closely linked, we investigated whether higher empathy is associated with stronger social bonding in interpersonal interactions that feature music. In two studies, participants watched videos in which we manipulated interpersonal synchrony between the movements of a virtual self and a virtual other person during walking with instrumental music or a metronome. In both studies, temporally aligned movements increased social bonding with the virtual other and higher empathy was associated with increased social bonding in movement interactions that featured music. Additionally, in Study 1, participants with lower empathy felt more connected when interacting with a metronome compared to music. In Study 2, higher trait empathy was associated with strong increases of social bonding when interacting with a temporally aligned virtual other, but only weak increases of social bonding with a temporally misaligned virtual other. These findings suggest that empathy plays a multifaceted role in how we enjoy, interpret, and use music in social situations.

It’s a small bit of advice, but actually on the day, made such a difference…: perceptions of quality in abortion care in England and Wales

Background Quality of care (QOC) is increasingly identified as an important contributor to healthcare outcomes, however little agreement exists on what constitutes quality in abortion care or the recommended indicators from the service-user perspective. Our study aimed to explore perceptions and experiences of abortion QOC in England and Wales. Methods We performed in-depth interviews (via phone or in-person) with participants who had an abortion at a nationwide independent sector provider in the previous 6 months. We explored their experiences of the abortion service at each point in the care pathway, their perspectives on what contributed to and detracted from the experience meeting their definitions of quality, and their reflections on different aspects of QOC. We used content analysis to generate themes. Results From December 2018 to July 2019, we conducted 24 interviews. Ten participants had a surgical and 14 had a medical abortion. Seventeen (71%) were treated in the first 12 weeks of pregnancy and 7 (29%) beyond that, with an average gestational age of 10 weeks + 5 days (range 5–23 + 6). We identified 4 major themes that contributed to participant’s perception of high quality care: (1) interpersonal interactions with staff or other patients, (2) being informed and prepared, (3) participation and choices in care and (4) accessibility. Nearly all participants identified interpersonal interactions with staff as an important contributor to quality with positive interactions often cited as the best part of their abortion experience and negative interactions as the worst. For information and preparation, participant described not only the importance of being well prepared, but how incongruencies between information and the actual experience detracted from quality. Participants said that making choices about their care, for example, method of abortion, was a positive contributor. Finally, participants identified access to care, specifically in relation to waiting times and travel, as an important aspect of QOC. Conclusions Participants situated quality in abortion care in 4 domains: interpersonal aspects of care, information and preparation, choices, and accessibility. Indicators identified can be used to develop standard metrics to ensure care meets service-user needs.

Age and Cultural Differences in Recognitions of Emotions from Masked Faces among Koreans and Americans

This study investigates age and cultural differences in the negative effects of senders’ wearing masks on receivers’ readabilities of senders’ facially expressed emotions in interpersonal interactions. An online experiment was thus conducted with Koreans and Americans aged over 20 years. Based on sampling quotas by nationality, age group and gender, Korean (n = 240) and American (n = 273) participants were recruited from panel members of a Korean research company and Amazon’s Mechanical Turk via email and the website, respectively. The participants played receiver roles to infer senders’ facially expressed emotions presented in photos in the experiment. They judged emotions facially expressed by the senders without masks and with masks are shown in photos. The results revealed that the senders’ wearing masks reduced the readabilities of the senders’ facially expressed anger among participants aged 30–49 years more than among participants aged 20–29 years. The senders’ wearing masks decreased the readabilities of the senders’ facially expressed fear for participants in their 50’s more than for participants in their 20’s. When the senders wore masks, the readabilities of the senders’ facially expressed happiness dropped among participants aged over 60 years more than among participants aged 20–49 years. When senders wore masks, American participants’ readabilities of disgust, fear, sadness and happiness expressed in the senders’ faces declined more than Korean participants’ readabilities of those emotions. The implications and limitations of these findings are discussed.

Improving hospital safety for patients with chronic kidney disease: a mixed methods study

Background People living with chronic kidney disease (CKD) require complex medical management and may be frequently hospitalized. Patient safety incidents during hospitalization can result in serious complications which may negatively affect health outcomes. There has been limited examination of how these patients perceive their own safety. Objectives This study compared the safety perceptions of patients hospitalized with CKD using two approaches: (a) the Patient Measure of Safety (PMOS) questionnaire and (b) qualitative interviews. The study objectives were to: (1) assess concordance between qualitative and quantitative data on safety perceptions and (2) better understand safety as perceived by study participants. Methods A cross-sectional convergent mixed methods design was used. Integration at the reporting level occurred by weaving together patient narratives and survey domains through the use of a joint display. Interview data were merged with results of the PMOS on a case-by-case basis for analysis to assess for concordance or discordance between these approaches to safety data collection. Results Of the 30 inpatients with CKD, almost one quarter (23.3 %) of participants reported low levels of perceived safety in hospitals. Four major themes emerged from the interviews: receiving safe care; expecting to be taken care of; expecting to be cared for; and reporting safety concerns. Suboptimal communication, delays in care and concerns about technical aspects of care were common to both forms of data collection. Concordance was noted between qualitative and quantitative data with respect to communication/teamwork, respect and dignity, staff roles, and ward type/lay-out. While interviews allowed for participants to share specific concerns related to safety about quality of interpersonal interactions, use of the questionnaire alone did not capture this concern. Conclusions Safety issues are a concern for in-patients with CKD. Both quantitative and qualitative approaches provided important and complementary insights into these issues. Narratives were mostly concordant with questionnaire scores. Findings from this mixed methods study suggest that communication, interpersonal interactions, and delays in care were more concerning for participants than technical aspects of care. Eliciting the concerns of people with CKD in a systematic fashion, either through interviews or a survey, ensures that hospital safety improvement efforts focus on issues important to patients.

Procedural Justice Concerns and Technologically Mediated Interactions with Legal Authorities

The use of surveillance technologies by legal authorities has intensified in recent years. As new data collection technologies expand into law enforcement spaces previously dominated by interpersonal interactions, questions emerge about whether the public will evaluate interpersonal and technologically mediated interactions with legal authorities in the same ways. In an analysis guided by procedural justice theory, we examine whether and how legal authorities’ use of decision-making technology affects public evaluations of an authority-subordinate interaction and its outcome in the context of airport border crossings. Using an experimental vignette design (N = 278), we varied whether an encounter between a traveller and border security “agent” that produced a secondary search was described as interpersonal (conducted by a human agent) or technologically mediated (conducted by a machine agent). We also varied the traveller’s group membership relative to the nation-state, describing the traveller as either born in the country in question and a member of the nation’s most common racial group (in-group) or not born in the country and a racial minority (out-group). Both encounter type and group membership independently affected perceptions of the interaction (procedural justice judgements) and its outcome (distributive justice judgments). Technologically mediated encounters improved perceptions of procedural and distributive justice. Further, procedural justice judgments mediated the relationship between encounter type and distributive justice, demonstrating how perceptions of interactions influence perceptions of the outcomes of those interactions. Out-group members were evaluated as having worse experiences across all measures. The findings underscore the importance of extending tests of procedural justice theory beyond interpersonal interactions to technologically mediated interactions.