Augmenting Customer Support with an NLP-based Receptionist

In this paper, we show how a Portuguese BERT model can be combined with structured data in order to deploy a chatbot based on a finite state machine to create a conversational AI system that helps a real-estate company to predict its client's contact motivation. The model achieves human level results in a dataset that containts 235 unbalanced labels. Then, we also show its benefits considering the business impact comparing it against classical NLP methods.

The Application of Business Impact Analysis Due to Electricity Disruption in a Container Terminal

A container terminal is a facility used to collect containers from the hinterland and ports for distribution to the end destination. Based on these essential functions, container terminals often reflect the economic conditions in a country. Many studies have recently examined the use of business impact analysis (BIA) when disruption happens at a container terminal. In sustainability and business impact research, the economy is one of the prioritized aspects of impact analysis. The impact related to the economic aspect is generally caused by disruptions resulting from natural disasters, pandemics, and human activities (terrorists, labor issues, and lockouts). Until this article was conducted, there was still little literature explaining the business impact analysis procedures with case studies of disruptions in container terminals related to operational constraints. This paper aims to provide a perspective in deepening and adapting the BIA procedure initially general into an analysis that can be applied to the container terminal business. This paper takes a case study of BIA in a container terminal caused by electrical disruption. Based on the research, six categories of disruption became a concern when the port’s electricity supply stopped, i.e., decreased productivity, economic loss, reduced employee productivity, decreased numbers of customers, a decline in company reputation, and wasted energy.

Competitiveness Analysis of Indonesian Banking Industry Based on Corporate Social Responsibility Impacts

Corporate Social Responsibility (CSR) has been becoming more attention for both companies and consumers. People are more aware of giving consideration on what companies have been doing for public as the representative of their responsibilities, and they use this to make buying decision and producing word-of-mouth. Corporate Social Responsibility has also been involved in banking industry since bank is an industry that is considered fragile or very easy to be affected by publis psychology leading bank customers then rush during a negative issue impacting the bank industry. By the government regulation pushing the banks to implement CSR, the kinds of CSR activities must reflect what banks wanth to achieve. Based on some studies on CSR impacts, it has been identified that the impact of CSR activities can be classified into four categories namely: phylanthophy, promotion, business impact, and mindset change. By knowing the map of the banks’ CSR activities based on those four categories, it can be concluded the competitiveness of the bank especially from the perspective of their social exposures. The result shows There are four banks that have well implemented CSR in term of that they have many CSR activities and whose impact levels are high. Three of of the four banks, have completed CSR whose impacst are complete, namely philanthropy, promotion, Business Impact, and Mindset Change.

Implementation of Information System in Indonesian Traditional Beverage Businesses

This study aims to apply the information system to every business owner who can inform businesses beverage container business through information technology. The function of this information system's application is for business owners and customers interested in buying products business. This study is an application of information systems in the Indonesian Traditional Beverage Business. This study's method was conducted using qualitative descriptive writing method of collecting data through literature study and observation to the growing beverage business owners. Information system development is conducted using the waterfall method. The results of this study show an overview of how the information system is expected by the business owner as well as the beverage business impact that can provide the quality of the business product beverage business is being run. The conclusion is that there is a large information container such as a website application applied to the Indonesian traditional beverage business so that website visitors can see, buy, or provide suggestions or comments regarding the already available products

Strategi Recovery Plan Teknologi Informasi di Perguruan Tinggi Menggunakan Framework NIST SP 800-34

Suatu organisasi memerlukan sumber daya yang memadai dan mendukung, seperti informasi yang harus dijaga serta dilindungi dari berbagai macam bencana maupun ancaman. Ancaman yang menyerang suatu sistem pun masih banyak terjadi khususnya pada sistem yang krusial. Risiko-risiko yang dapat terjadi adalah kerusakan fisik dari server maupun gangguan jaringan sehingga membutuhkan rancangan penanganan bencana menggunakan DRP. Perencanaan pemulihan risiko atau disebut sebagai Disaster Recovery Planning (DRP) merupakan mekanisme atau sebuah perencanaan yang dilakukan sebagai pemulihan dari bencana yang terjadi. Strategi Recovery Plan dibuat berdasarkan kerangka kerja NIST (National Institute of Standard and Technology) SP 800-34 terdiri dari Risk Assesment, Business Impact Analysis (BIA), Recovery Strategy, Testing, dan Plan Documentation. Hasil yang diperoleh dari penelitian ini menunjukan dokumen Disaster Recovery Plan dapat membantu memulihkan sistem informasi apabila terjadi suatu bencana berdasarkan tingkat prioritas risiko dampak yang terjadi. Urutan tingkat prioritasnya antara lain Website Student dengan nilai 100% dan masing-masing 67% untuk E-Learning; Absensi Perkuliahan; dan Smart Dosen.

SITUATIONAL ENTERPRISE MANAGEMENT BASED ON BUSINESS CONTINUITY MANAGEMENT STANDARDS AND PRACTICES

The article discusses the stages of business continuity management using the standard GOST R ISO 22301-2014. An example of a business impact analysis for an IT service is given. The stages of business continuity management implementation are considered. The structure of the BCP plan and its approximate content are given.