staff burnout
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2022 ◽  
Vol 13 (01) ◽  
pp. 010-018
Author(s):  
Eden F. English ◽  
Heather Holmstrom ◽  
Bethany W. Kwan ◽  
Krithika Suresh ◽  
Stephen Rotholz ◽  
...  

Abstract Objectives This study aimed to develop a virtual electronic health record (EHR) training and optimization program and evaluate the impact of the virtual model on provider and staff burnout and electronic health record (EHR) experience. Methods UCHealth created and supported a multidisciplinary EHR optimization and training program, known as the Epic Sprint Program. The Sprint Team conducted dozens of onsite Sprint events over the course of several years prior to the pandemic but transitioned to a fully virtual program and successfully “sprinted” 21 outpatient clinics from May to December 2020. Core program components of group and 1:1 training, workflow analysis, and new or adjusted EHR build were unchanged from the onsite model. Pre- and post-Sprint surveys provided detailed, objective data about EHR usability, EHR proficiency, job satisfaction, and burnout. Results The EHR Net Promoter Score (NPS), a likelihood to recommend metric, increased by 39 points (−3 pre and 36 post; p < 0.001) for providers and 29 points (8 pre and 37 post; p = 0.001) for staff post-Sprint. Positive provider (NPS = +53) and staff (NPS = +47) NPS scores indicated a high likelihood to recommend the Sprint Program. Post-Sprint surveys also reflect an increase in providers (10%; p = 0.04) and staff (9%; 0.13) who indicated “no burnout” or “did not feel burned out.” Discussion The UCHealth Sprint Team transitioned this comprehensive, enterprise level initiative from an onsite model to a fully virtual EHR training and optimization program during the first few months of the novel coronavirus disease (COVID-19) pandemic. Despite this change in program delivery, survey data clearly demonstrated improved EHR satisfaction, a high likelihood to recommend a sprint to a friend or colleague, and a trend toward burnout reduction in providers and staff. Conclusion Changing an existing on-site EHR optimization program to a purely virtual format can be successful, and this study showed improved provider and staff EHR satisfaction with reduced burnout.


Author(s):  
Оксана Якимчук

У статті наголошується актуальність проблеми зростання професійного вигорання особистості, адже емоційне благополуччя фахівця є одним із визначальних факторів професійного життя. Соціально-політичні та соціально-економічні зміни висувають нові умови праці, що безумовно впливає на психологічний та соматичний стан особистості. Синдром емоційного вигорання є формою професійної хвороби, яка не тільки руйнує професійну діяльність людини, а й спричиняє виникнення психосоматичних захворювань. Найбільша небезпека синдрому професійного вигорання в тому, що розвивається він майже непомітно і якщо ігнорувати його перші ознаки, то задоволеність від професійної діяльності з кожним днем буде зменшуватись, звичні робочі завдання що зазвичай виконувались з легкістю стануть складними, досягнені результати будуть знецінюватись, колеги почнуть викликати роздратування, соматичний стан буде погіршуватись з кожним днем, що призведе до втрати працездатності. У статті приділена увага дослідженню нозологічної приналежності синдрому, оскільки не дивлячись на те, що феномен досліджується більше тридцяти років, щодо його походження та приналежності виникає безліч теорій та суперечок. Розглянуто та проаналізовано основні теоретичні моделі синдрому в сучасній та зарубіжній літературі. Охарактеризовано основні причини та симптоми, виділені основні фактори що сприяють його формуванню. Професійне вигорання не залежить лінійно від таких професійних факторів, як стаж, вік і зовнішня результативність професійної діяльності. Синдром професійного вигорання може формуватися не лише в осіб соціально орієнтованих професій, а й у представників інших професійних груп в тих випадках, коли на перше місце виходить високий ступінь відповідальності за виконувану роботу, нерівноемоційна напруга на роботі переважно в системі «людина – людина» та інші фактори. Водночас професійне вигорання особистості – це індивідуальний процес, причиною якого є поєднання суб’єктивних та об’єктивних чинників, які залежать не тільки від особистісних якостей людини а і від індивідуальної системи професійного розвитку та соціальних факторів. Література Бойко, В.В. (1999). Синдром «эмоционального выгорания» в профессиональном общении. Санкт-Петербург : Питер. Водопьянова, Н.Е. (2009). Психодиагностика стресса. Санкт-Петербург : Питер. Гринберг, Дж. (2004). Управление стрессом. Санкт-Петербург : Питер. Журавлева, Е.А., & Сергиенко, А.Л. (2011). Стресс, выгорание, совладание в современном контексте. Москва : Изд-во «Ин-т психологии РАН». Лукьянова, В.В., Водопьянова, Н.Е., Орел, В.Е., Подсадной, С.А., Юрьева, Л.Н., & Игумнова, С.А (2008). Современные проблемы исследования синдрома выгорания у специалистов коммуникативных профессий. (Монография). Курск : Изд-во «Курский государственный университет». Мозгова, Г.П., Ханецька, Т.І., & Якимчук, О.І. (2021). Психосоматика: психічне, тілесне, соціальне. Хрестоматія: Навчальний посібник. Київ : НПУ імені М.П.Драгоманова. Орел, В.Е. (1999). Исследование феномена «психического выгорания» в отечественной и зарубежной психологии. Проблемы общей и организационной психологии, 76–97. Селье, Г. (2002). Стресс без дистресса. Москва : Прогресс. Самоукина, Н.В. (2003). Психология профессиональной деятельности. Санкт-Петербург : Питер. Burisch, M., Schaufeli, B., Maslach, C., & Marek, T. (1993). In search of theory: Some ruminations on the nature and etiology of burnout. Professional burnout: Recent developments in theory and research (pp. 75–93). New York : Taylor & Francis. Enzmann, M., Berief, P., Engelkamp, C. et al. (1992). Burnout and coping will burnout. Development and evaluation of a burnout workshop. Berlin : Technische Univercitat Berlin, Institut fur Psychologie. Freundberger, J. (1974). Staff burnout. Social Scienes, 30(1), 159–165. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x Hakanen, J., Bakker, A., Jokisaari, B., & Markku, A (2011). 35-year follow-up study on burnout among Finnish employees. Journal of Occupational Health Psychology, 16(3), 345–360. Maslach, C., & Jachson, S.E. (1981). The measurement of experienced burnout. Journal of Occupational Behaviour, 2, 99–113. Pains, A., & Maslach, C. (2003). Praktikum po sotsial’noi psikhologii [Experiencing social psychology]. Saint Petersburg : Piter, 528 p. (In Russ.). Storlie, F. (1979). Burnout: the elaboration of a concept. AJN Am J Nursing, 2108–2111. Shirom, A. (1989). Burnout in Work Organizations. In C.L. Cooper, & I. Robertson (Eds.), International Review of Industrial and Organizational Psychology (pp. 25–48). New York : Wiley.


2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 466-466
Author(s):  
Abigail Bailey

Abstract Health inequalities increased for Native Americans during the COVID-19 pandemic due to poor infrastructure, lack of electricity, health disparities, limited transportation, and rural location (Yellow Horse, 2021). Title VI programs-- aging network organizations that serve tribal elders--had to be resourceful to meet increased needs and restrictions on service delivery options. Qualitative data from the national 2020 Title VI Native American Aging Programs Survey illustrated the challenges faced and the resiliency of these organizations and their communities. Two rounds of thematic coding of 479 open-ended responses to the survey revealed that communication across organizations, a sense of shared mission, and sharing of resources allowed these agencies to provide more services in innovative ways. Challenges included limited funding, regulatory barriers, and staff burnout. A video presentation by a Title VI program director will provide context for the results of the survey.


2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Jennifer Couturier ◽  
Zechen Ma ◽  
Liah Rahman ◽  
Cheryl Webb

Abstract Background Eating disorders are life-threatening illnesses that commonly affect adolescents. The treatment of individuals with eating disorders can involve slow treatment progression and addressing comorbidities which can contribute to staff burnout. Dialectical behavior therapy (DBT) has emerged as a viable treatment option and has reduced staff burnout in several other settings. Our aim was to describe frontline staff burnout using mixed methodology on a DBT-trained combined inpatient/day hospital unit for pediatric eating disorders. Method Frontline staff were trained to provide DBT skills for adolescents with eating disorders. Twelve months following the training and implementation, they completed the Copenhagen Burnout Inventory (CBI) and a qualitative interview. Directed and summative content analyses were used. Results Eleven frontline staff including nurses, child life specialists and child and youth workers participated. The CBI revealed that only one staff member experienced high personal burnout, while another experienced high client-related burnout. Qualitative data indicated that all frontline staff felt DBT had the potential to reduce burnout. Conclusion Qualitative data indicate that staff believe that DBT may hold promise in reducing burnout for pediatric frontline staff who treat children and adolescents with eating disorders. Further study is needed. Plain English summary Understanding burnout is particularly important for nursing staff in inpatient and day hospital settings for eating disorders, as nursing staff generally have the most frequent patient contact; thought to be a risk factor for burnout. The reduction of burnout can prevent detrimental effects on job performance, personal well-being, and patient outcomes. Our exploratory study shows that frontline staff believe that DBT may have the potential to reduce burnout in staff treating children and adolescents with eating disorders in a combined inpatient/day hospital setting. Further study is needed in this area.


2021 ◽  
Vol 24 (4) ◽  
pp. 13-14
Author(s):  
Helen Muscat ◽  
Lindsey Morgan ◽  
Karen Hammond
Keyword(s):  

2021 ◽  
Vol Volume 13 ◽  
pp. 31-35
Author(s):  
Alison Majkut Klint ◽  
Jacob McPherson ◽  
Abhinav Tella ◽  
William Vang ◽  
Srihari Raju ◽  
...  

2021 ◽  
pp. 175114372110100
Author(s):  
Gayathri Chinnappa Srinivas ◽  
Anwen Whitham ◽  
Rachel Rouse ◽  
Vincent Hamlyn ◽  
Matthew Williams

A survey was conducted to identify the prevalence of occupational burnout amongst health care professionals caring for COVID-19 patients in the Intensive Care Unit (ICU) of a Welsh hospital. The response rate was 79%. Nurses and other staff reassigned to work in the ICU had higher levels of burnout. Working in Personal Protective Equipment was most distressing, followed by direct patient care. There were positive outcomes including learning opportunities, professional development and job satisfaction. The impact of the pandemic on staff burnout may have been mitigated by acknowledging the contribution of staff, improving communication and encouraging them to access support.


2021 ◽  
Vol 9 (F) ◽  
pp. 145-152
Author(s):  
Sri Mulyani ◽  
Probosuseno Probosuseno ◽  
Intansari Nurjannah

Background: Dementia has become a global concern in ageing societies nowadays. Nurses have major roles in caring for dementia patients in various settings. There have been many trainings on dementia conducted for nurses and other health staff. However, reviews of the effect of the trainings on nurses are still scarce. This paper aims to review the impact of training on dementia care among nurses in differents settings. Method: systematic search from Medline, Pubmed and Scopus was conducted until February 2019. Additional references were collected using Google Scholar. The inclusion criteria were: primary papers, written in English, involving nurses, and related to dementia. Results: There were 20 papers included in this review. In terms of methodology, most of the articles employ quantitative method (90%). Only one article uses qualitative method (5%) and another one employs mixed methods design (5%). Pretest and posttest design is the mostly used design and four articles use Randomized Control Trial (RCT). The settings of the papers were nursing home or long-term care facilities (45%), hospitals (35%) and other settings (20%).  The lenght of the training was varied from 2 hours to 18 hours within a maximum period of eight months. The various outcome measures are categorised into four domains: cognitive, physical, psychological and working performance. The results of the review indicate that training and education for nurses can improve their knowledge, attitude, confidence and self efficacy towards better dementia care. However, the results regarding staff burnout, stress and physical health complaint are still unclear. Conclusion: raining and education in dementia care were varied and generally improve nurses’ capacities mainly in cognitive domain. However, the effect for the psychological and their working performance were still doubted Keywords: dementia, training, education, nurses


Author(s):  
Carlos de las Heras-Rosas ◽  
Juan Herrera ◽  
Mercedes Rodríguez-Fernández

Business organisations are subject to high pressure to ensure their sustainability and competitiveness. In the case of healthcare institutions, moreover, there are unique characteristics where human resource management is of vital importance. The workforce in these institutions is at a critical moment where the shortages of qualified staff, burnout, or job dissatisfaction represent some of the detrimental aspects for the performance of the organisation, and more importantly, they diminish the quality of patient care. The promotion of organisational commitment is positioned as one of the tools that organisations have to face this problem. This paper aims to increase knowledge about research trends that analyse organisational commitment in healthcare institutions. To this end, using bibliometric techniques, a sample of 448 publications on this subject from journals indexed in Web of Science between 1992 and 2020 is analysed. The results obtained suggest a growing interest in this subject and a visible concern for the management of human resources in these institutions. Research has focussed mainly on organisational factors related to nursing staff. The most analysed topics have been job satisfaction, the implications of stress and high turnover, burnout syndrome, and the possibility of leaving the job. On the other hand, issues emerged such as empowerment in the workplace and others related to organisational management such as quality of service or performance. Finally, there is a lack of research that deals more deeply with other groups working in health centres, such as doctors or administrative staff. There is also a need for further development in the analysis of the implications of the ideological psychological contract in relation to normative organisational commitment in the field of healthcare organisations. The contribution of this work focusses on expanding knowledge about commitment in healthcare organisations and creating points of support for future research as well as helping healthcare managers make decisions in HR management.


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