Measurement Of Customer Loyalty On Products Indonesian Brands With Net Promoter Score (NPS) Method In Medan City Middle Class Consumers

The increasing number of graduates from universities who already have jobs have resulted in the rapid growth of one of the categories of middle class society in Indonesia. Indirectly it has an impact on increasing income which results in changes in lifestyle and purchasing power as well as changes in the choice of brands used by a person. Various kinds of products that are classified as luxury goods have now become a necessity for supporting the lifestyle of the middle class in this modern era. This middle class consumer is included in the Climber Middle Class category which is the largest segment among the 8 Middle Class Faces. And generally Climbers are known as hard-working figures who try to improve their economic status, are highly educated, do not have much experience (just got a job or are still building their careers) and tend to be the backbone of the family. This research was conducted using the Net Promoter Score (NPS) method which was then continued by measuring the customer experience (Customer Experience) through the touch point (moment of truth) of each brand studied. The number of population in this study is unknown, so the sample used is 125 respondents. Secondary data were also collected through books, magazines, and literature to support the analysis in this study. This method uses quantitative descriptive analysis. The results of this study indicate that there are 25 brands out of 96 brands studied that have a negative Net Promoter Score (NPS).

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Pengaruh Pendapatan Pembiayaan Mudharabah terhadap Profitabilitas (ROA) pada PT. Bank Muamalat Indonesia Tbk. Periode 2011-2015

Tasharruf: Journal Economics and Business of Islam ◽

10.30984/tjebi.v2i2.529 ◽

2018 ◽

Vol 2 (2) ◽

Author(s):

Indah Wahyuningsih

Keyword(s):

Descriptive Analysis ◽

Secondary Data ◽

Revenue Sharing ◽

Financial Statement ◽

Net Income ◽

Total Revenue ◽

Return On Assets ◽

Quantitative Descriptive Analysis ◽

Quantitative Descriptive ◽

Research Show

This research is about the influence of financing mudharabahincome of the result of profitability (return on assets) at PT. Bank Muamalat Indonesia Tbk. for period 2011 until 2015. The main problem in this research is how much financing mudharabahincome that calculated by ratio of mudharabahwhich is ratio of mudharabahincome and total revenue sharing income, influencing the profitability that calculated by return on assets (ROA) which is ratio of net income and total assets. This research has a purpose to describe and explain the influence between financing mudharabahincome with profitability (return on assets) at PT. Bank Muamalat Indonesia Tbk. for period 2011 until 2015. Research methods used in this research is quantitative descriptive analysis. The data used in this research is secondary data, in the form of financial statement of PT. Bank Muamalat Indonesia Tbk. as the population and the samples consist of quarter financial statement of PT. Bank Muamalat Indonesia that published from 2011 until 2015. The statistic method used to test the research hypothesis is simple regression. After following the quantitative procedural, the result of this research show that financial mudharabahincome has influence the profitability, which is proved with the significant value is 0,009 that smaller than 0.05. It means that financial musharabahincome has influence the profitability. Keyword : Mudharabah, Profitability, Return on Assets (ROA)

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Tendensi dan komparasi Produk Domestik Regional Bruto dan Indeks Pembangunan Manusia Provinsi Kepulauan Bangka Belitung dan Kepulauan Riau

SOROT ◽

10.31258/sorot.16.1.25-32 ◽

2021 ◽

Vol 16 (1) ◽

pp. 25

Author(s):

Sarpina Sarpina ◽

Aning Kesuma Putri ◽

Hadi Suroso

Keyword(s):

Human Development ◽

Human Development Index ◽

Descriptive Analysis ◽

Secondary Data ◽

Central Bureau ◽

Domestic Product ◽

Quantitative Descriptive Analysis ◽

Development Index ◽

Quantitative Descriptive

Penelitian ini bertujuan untuk mengetahui tren dan perbandingan IPM dan PDRB di Provinsi Kepulauan Riau dan Bangka Belitung. Data yang digunakan dalam penelitian ini adalah data sekunder yang diperoleh dari berbagai sumber dan publikasi dari Badan Pusat Statistik Provinsi Kepulauan Riau and Bangka Belitung tahun 2014-2018. Analisis deskriptif kuantitatif untuk menjelaskan fenomena indeks pembangunan manusia dan PDRB di kedua provinsi tersebut. Temuan studi menemukan bahwa indeks pembangunan manusia dan produk domestik regional bruto mengalami peningkatan. Kondisi IPM di Provinsi Kepulauan Bangka Belitung dan Kepulauan Riau semakin membaik setiap tahunnya, dengan rata-rata IPM tertinggi selama periode 2014-2018. PDRB Kepualau Riau cenderung tumbuh lebih cepat dibanding Bangka Belitung. PDRB Provinsi Kepulauan Bangka Belitung dan Kepulauan Riau juga cenderung meningkat setiap tahun dengan rata-rata IPM selama periode 2014-2018. Kecenderungan pertumbuhan IPM Bangka Belitung lebih cepat dibandingkan di Kepulauan Riau.This study aims to determine the trend and comparison of HDI and GRDP in the Provinces of Riau Islands and Bangka Belitung. The data used in this study are secondary data obtained from various sources and publications from the Central Bureau of Statistics, Bangka Belitung and Riau Islands Province 2014-2018. A quantitative descriptive analysis to explain the phenomenon of the human development index and GRDP in the two provinces. The findings of the study found that the human development index and gross regional domestic product have increased. The HDI conditions in the Province of Bangka Belitung Islands and Riau Islands are getting better every year, with the highest HDI average during the 2014-2018 period. PDRB Kepualau Riau tends to grow faster than Bangka Belitung. The GRDP of the Bangka Belitung Islands and Riau Islands Provinces also tends to increase every year with an average HDI during the 2014-2018 period. The tendency of Bangka Belitung HDI growth is faster than in the Riau Islandscrisis is statistically significant to affect the gross regional domestic product growth.

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The Analysis of Application Income Tax Article 21 for Business Subject to Final Income Tax at CV RPT

Journal of Applied Sciences in Accounting, Finance and Tax ◽

10.31940/jasafint.v3i2.2126 ◽

2020 ◽

Vol 3 (2) ◽

pp. 97-103

Author(s):

N M S Ambarawati ◽

◽

W H Utthavi ◽

L M Wahyuni ◽

◽

...

Keyword(s):

Income Tax ◽

Descriptive Analysis ◽

Secondary Data ◽

Pension Benefit ◽

Quantitative Descriptive Analysis ◽

Permanent Employees ◽

Quantitative Descriptive ◽

Administrative Sanctions ◽

Pension Benefits ◽

A Company

This research aims to analyze and determine 1) The application of income tax article 21 on business subject to final income tax at CV RPT, 2) The potential for underpayment of article 21 income tax after calculating according to applicable tax regulations. CV RPT is a company engaged in the construction service business. For taxpayers who are subject to final income tax, benefit in kind given to employees is the object of income tax article 21. The data used in this research are secondary data obtained through observation and documentation. This research uses a quantitative descriptive analysis. Based on the results of the research, there is a potential for underpayment of income tax article 21 on CV RPT, amounting to Rp9.212.540 for permanent employees and Rp2.750.000 for final income tax article 21 on pension benefits. Besides, it also resulted in the potential for the imposition of administrative sanctions in the form of interest due to the still unfulfilled income tax article 21 obligation, namely Rp1.289.756 for underpayment of article 21 income tax for permanent employees and Rp385.000 for final income tax article 21 on pension benefit.

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FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PENGELOLAAN DAERAH TERHADAP TINGKAT KEMISKINAN DI KABUPATEN MAGELANG

Jemasi: Jurnal Ekonomi Manajemen dan Akuntansi ◽

10.35449/jemasi.v16i2.150 ◽

2020 ◽

Vol 16 (2) ◽

pp. 61-76

Author(s):

Fauziah aulia Hafan ◽

Endang Kartini Panggiarti

Keyword(s):

Performance Appraisal ◽

Financial Management ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Secondary Data ◽

Quantitative Descriptive Analysis ◽

Growth Ratio ◽

Financial Growth ◽

Quantitative Descriptive ◽

Poverty Levels

This article aims to analyze the performance of regional financial management and its influence on poverty levels in Magelang District in the period 2015-2018. The research methodology used is quantitative descriptive analysis and linear regression analysis related to the ratio of regional finances and the percentage of poverty using secondary data from BPPKAD Magelang Regency and BPS Magelang Regency. The results showed that the performance appraisal of Magelang Regency is 1) low independence ratio, 2) poor capability ratio, 3) the harmony of spending ratio is still not compatible, 4) effective financial effectiveness ratio, 5) inefficient financial efficiency ratio, 6) financial growth ratio low. And the performance of regional financial management in Magelang Regency by calculation using financial ratios has no significant effect on poverty levels in Magelang Regency.

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THE RELATIONSHIP OF FORMAL EDUCATION WITH MEN'S ATTITUDES TOWARDS SEXUAL BEHAVIOR IN INDONESIA 2017

Tunas Geografi ◽

10.24114/tgeo.v9i2.21207 ◽

2021 ◽

Vol 9 (2) ◽

pp. 155

Author(s):

Seri Aryati ◽

Ratri Purnama Dewi

Keyword(s):

Sexual Behavior ◽

Formal Education ◽

Descriptive Analysis ◽

Secondary Data ◽

Quantitative Descriptive Analysis ◽

Male Adolescents ◽

Quantitative Descriptive ◽

Premarital Sexual ◽

Relationship Of ◽

The Relationship

The phenomenon of dating in adolescents is considered common nowadays. The data shows that 84% of male adolescents in Indonesia claim to have been dating, 4% higher than female adolescents in 2017. Dating has a big risk, which leads to premarital sexual behavior. The attitude of men towards premarital sexual behavior in Indonesia varies widely, from agreeing to disagreeing. This study aims to describe the relationship between the level of formal education and attitudes of male adolescents towards premarital sexual behavior in Indonesia in 2017. Kendall's Tau correlation test was used to determine whether there was a relationship between the two variables tested, namely the level of education and attitudes towards premarital sexual behavior. The data used is secondary data from the 2017 Indonesian Demographic and Health Survey (IDHS). The sample in this study amounted to 12.987 scattered throughout Indonesia. Quantitative descriptive analysis and spatial analysis were used to describe the distribution of correlation results in each province. Through this research, it can be seen that nationally there is a significant and positive relationship between the level of formal education and the attitudes of male adolescents towards premarital sexual behavior in Indonesia in 2017. However, when viewed from the distribution in each province, the correlation results vary.

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RIVER DEVELOPMENT AS A SUSTAINABLE GEO-TOURISM WITH A PARTICIPATORY STAKEHOLDER APPROACH

GeoJournal of Tourism and Geosites ◽

10.30892/gtg.34120-631 ◽

2021 ◽

Vol 34 (1) ◽

pp. 155-163

Author(s):

Mohamad Sapari Dwi HADIAN ◽

◽

Bombom Rachmat SUGANDA ◽

Ute Lies Siti KHADIJAH ◽

Rully Khairul ANWAR ◽

...

Keyword(s):

Descriptive Analysis ◽

Secondary Data ◽

Qualitative And Quantitative Analysis ◽

Participatory Action ◽

Quantitative Descriptive Analysis ◽

Qualitative And Quantitative ◽

Analysis Methods ◽

Quantitative Descriptive ◽

Map Analysis ◽

Research Type

This study initially carried out mapping geodiversity along the Citarum River area and identified the potential for Citarum geotourism, mapping stakeholders in Citarum geotourism. Of the nine sectors (Upper Citarum Zone) of the Citarum River Area mapped, one village can represent the geotourism area, namely Cibeureum Village, Kertasari District, Bandung Regency. This research's research type is PAR (Participatory Action Research) with primary and secondary data collection. Meanwhile, data analysis uses qualitative and quantitative analysis methods (mixed method), content analysis, map analysis, geodiversity analysis, and is equipped with qualitative and quantitative descriptive analysis methods. The results of this study indicate that community participation has yielded benefits for local communities. However, many things need to be provided to the community from various skills to benefit all parties, including maintaining geodiversity sustainability in the geotourism area.

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Analisis Efektifitas dan Efisiensi Pajak Daerah, Retribusi Daerah dan Kontribusinya Terhadap Pendapatan Asli Daerah Kota Bukittinggi

Jurnal Ekonomi dan Bisnis Dharma Andalas ◽

10.47233/jebd.v22i2.141 ◽

2020 ◽

Vol 22 (2) ◽

pp. 358-369

Author(s):

Yenni Del Rosa ◽

Ingra Sovita ◽

Mohammad Abdilla

Keyword(s):

Time Series ◽

Time Series Data ◽

Descriptive Analysis ◽

Secondary Data ◽

Series Data ◽

Quantitative Descriptive Analysis ◽

Average Efficiency ◽

Library Research ◽

Quantitative Descriptive ◽

Average Contribution

ABSTRACT The purpose of this study was to determine the effectiveness and efficiency ratios of local taxation, local user fees and the ratio of their contribution to the PAD of Bukittinggi in 2014 - 2018. The research data were time series data (secondary data) collected through library research and analyzed using quantitative descriptive analysis. The results showed the ratio of the effectiveness of the average local tax and the ratio of the average efficiency of the local tax of Bukittinggi 98.86% (classified as effective and efficient). The ratio of the effectiveness of the average regional retribution and the ratio of the average efficiency of the regional levy of the city of Bukittinggi 108.91% (classified as very effective and very efficient). The ratio of the average contribution of local taxes to the Bukittinggi municipal PAD 42.58% (quite good) and the ratio of the average contribution of the regional levies to the Bukittinggi city PAD 28.10% (classified as moderate). ABSTRAK Tujuan penelitian untuk mengetahui rasio efektifitas dan rasio efisiensi pajak daerah, retribusi daerah dan rasio kontribusinya terhadap PAD kota Bukittinggi tahun 2014 – 2018. Data penelitian berupa data time series (data sekunder) dikumpulkan melalui library research dan dianalisis menggunakan analisis deskriptif kuantitatif. Hasil penelitian menunjukkan rasio efektifitas rata-rata pajak daerah dan rasio efisiensi rata-rata pajak daerah kota Bukittinggi 98.86% (kategori efektif dan efisien). Rasio efektifitas rata-rata retribusi daerah dan rasio efisiensi rata-rata retribusi daerah kota Bukittinggi 108.91% (tergolong sangat efektif dan sangat efisien). Rasio kontribusi rata-rata pajak daerah terhadap PAD kota Bukittinggi 42.58% (cukup baik) dan rasio kontribusi rata-rata retribusi daerah terhadap PAD kota Bukittinggi 28.10% (sedang).

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ANALISIS MOTIVASI, BUDAYA ORGANISASI DAN KINERJA

Jurnal Manajemen ◽

10.26460/jm.v10i2.1623 ◽

2020 ◽

Vol 10 (2) ◽

pp. 127

Author(s):

Yuliana Dwi Endah Arumsari ◽

Siska Wulandari ◽

Nur Wening

Keyword(s):

Organizational Culture ◽

Descriptive Analysis ◽

Secondary Data ◽

Analysis Data ◽

Community Empowerment ◽

Quantitative Descriptive Analysis ◽

Performance Variable ◽

The Mean ◽

And Performance ◽

Quantitative Descriptive

The purpose of this study was to analyze motivation, organizational culture and performance. This research is conducted in Community and Village Empowerment Office, it used sample of 33 ASN consist of Office Secretary, Head of Section, Head of Subdivision, Section Head and Staff, data is collected using questioners. This research is to analyze motivational variable data, organizational culture and performance using quantitative descriptive analysis. Data is divided into primer data and secondary data. The scoring of this research uses a Likert scale. To describe the figure of each variable studied, the data is tabulated and uses a statistical descriptive analysis by calculating the mean (mean). The analysis result present that variable motivation of State Civil Apparatus in the Office of Community Empowerment and Village of Sleman Regency generally get a good category with mean 3,79. While organizational culture variables generally also get a good category with mean 3,83. The ASN Performance variable in the Community and Village Empowerment Service, although it is not yet maximal, it also has a good category with mean 3, 49. Even though the performance variable obtains the lowest mean compared to the motivation variable and organizational culture variable, it remains in the good category. Keywords: Motivation, Organizational Culture, Performance

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PEMBERDAYAAN PERIKANAN DI KABUPATEN LOMBOK TIMUR PROVINSI NUSA TENGGARA BARAT

Buletin Ilmiah Marina Sosial Ekonomi Kelautan dan Perikanan ◽

10.15578/marina.v6i2.9076 ◽

2020 ◽

Vol 6 (2) ◽

pp. 85

Author(s):

Maulana Firdaus ◽

Nensyana Shafitri ◽

Cornelia Mirwantini Witomo

Keyword(s):

Descriptive Analysis ◽

Development Program ◽

Secondary Data ◽

Community Empowerment ◽

Primary Data ◽

Quantitative Descriptive Analysis ◽

National Economic ◽

Quantitative Descriptive ◽

Economic Development Program ◽

Empowerment Program

Program pembangunan ekonomi nasional berbasis perikanan dan pedesaan secara langsung maupun tidak langsung diharapkan dapat menanggulangi permasalahan ketimpangan wilayah dan keterbatasan modal usaha perikanan. Sejak tahun 2010, Kementerian Kelautan dan Perikanan Indonesia telah melaksanakan program pemberdayaan kepada kelompok nelayan dan kelompok pembudi daya ikan. Tujuan dari penelitian ini adalah untuk menganalisis kinerja program pemberdayaan masyarakat melalui skema Program Nasional Pemberdayaan Masyarakat Mandiri Kelautan dan Perikanan (PNPM Mandiri KP) pada perikanan tangkap dan budi daya di Kabupaten Lombok Timur. Penelitian ini dilaksanakan pada tahun 2016 di Kabupaten Lombok Timur. Data primer dikumpulkan dengan cara survei dan informan dipilih secara purposive sampling dilengkapi dengan data sekunder dari berbagai sumber. Analisis deskriptif kuantitatif digunakan untuk melakukan analisis data. Hasil penelitian menunjukkan bahwa aspek penentuan lokasi bantuan harus diprioritaskan untuk lokasi yang sebagian masyarakatnya bermata pencaharian utama usaha perikanan. Program bantuan perikanan tangkap memiliki peluang keberhasilan yang lebih besar dibandingkan dengan program bantuan perikanan budi daya. Ini dapat dilhat dari dampak program dan potensi keberlanjutan program tersebut.Title: Fisheries Empowerment in East Lombok Regency, Nusa Tenggara Barat ProvinceThe National economic development program based on fisheries and rural area is directly or indirectly address to disparity problem of the region and financial limitation in fisheries. Since 2010, Ministry for Marine Affairs and Fisheries (MMAF) of Indonesia had implemented the empowerment program for fishermen and farmer groups. This study aimed to analyze the performance of community empowerment program namely the National Program for Community Empowerment in Marine and Fisheries (or PNPM Mandiri KP) for capture fisheries and aquaculture in East Lombok Regency. West Nusa Tenggara Province. This research was conducted in 2016. Primary data were collected through a survey and key informants were selected purposively, and supported by secondary data from various sources. Quantitative descriptive analysis was used for data analysis. The results shows that the aspect of location should be prioritized for the community who have major livelihood activity in fisheries sector. The program in capture fisheries have a greater opportunity of successful compared with aquaculture programs. It can be seen from impac of the program and potency of the program sustainability.

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ANALISIS KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN PADA PT AUTOMOBIL JAYA MANDIRI WULING DI SURAKARTA

JURNAL ILMIAH EDUNOMIKA ◽

10.29040/jie.v3i02.634 ◽

2019 ◽

Vol 3 (02) ◽

Author(s):

Endah Astuti ◽

Eny Kustiyah ◽

Sri Hartono

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Consumer Satisfaction ◽

Descriptive Analysis ◽

Secondary Data ◽

Primary Data ◽

Quantitative Descriptive Analysis ◽

Physical Evidence ◽

Quantitative Descriptive ◽

Regression Tests

The purpose of this study was to determine the effect of service quality on customer satisfaction PT. Automobil Jaya Mandiri Wuling Surakarta partially and simultaneously. Primary data sources were obtained from questionnaires distributed to consumers with a sample of 95 people, while secondary data were obtained from PT. Automboil Jaya Mandiri Wuling Surakarta. The analytical tool used is quantitative descriptive analysis. Based on the results of the t test, it can be concluded that there is a partial effect between tangible and assurance on customer satisfaction at PT. Automobil Jaya Mandiri Wuling Surakarta. F test results show that there is a simultaneous influence between tangible, reliable, responsible, assurance, empathyvvariables on customer satisfaction at PT. Automobil Jaya Mandiri Wuling Surakarta. The results of multiple linear regression tests obtained by the equation Y = 1,219 + 0.763 X1 - 0.064 X2 + 0.130 X3 + 0.748 X4 - 8.644X5 €. From the regression equation it can be seen that the most dominant variable influencing consumer satisfaction is the physical evidence variable with a coefficient of 0.763. R2 (R Square) test obtained a result of 0.609 or 60.9% which means that customer satisfaction with the Dealer of PT. Automobil Jaya Mandiri Wuling Surakarta is influenced by variable tangiable, reliable, responsible, assurance, empathy of 60.9%. And other factors that influence customer satisfaction at PT. Automobil Jaya Mandiri Wuling Surakarta. of 0.391 (39.1%) expected by PT. Automobil Jaya Mandiri Wuling Surakarta needs to implement and develop aspects of service to consumer satisfaction which include tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (empathy), empathy (empathy), so as to obtain a more market share well. Keywords: Service Quality, Tangible, Reliability, Responsiveness, Assurance, Empathy, and Customer Satisfaction

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