Openings and closings in tourist offices in Belgium, France and the Netherlands.

This paper deals with openings and closings in 400 service encounters in tourist offices situated in Belgium’s two main language communities, Flanders and Wallonia, in the north of France and the south of the Netherlands. On the basis of a detailed, bottom-up quantitative analysis of the structural properties of the openings and closings, we draw part of the interactional profiles of the tourist office encounters. Differences between the four regions are shown to be related to the degree of volubility and involvement of the interactants and to the degree of ritualisation and efficiency of the opening and the closing section.

THE DEVELOPMENT OF GOA TABUHAN AND ITS IMPACT IN PACITAN REGENCY

This study aims at finding out the development of Goa Tabuhan and its impact asa tourist attraction. As an addition, this study also attempts to find out the efforttaken by the Tourist Office in developing the tourism sector in Pacitan regency.This study also conducted an effort comparison between the Tourist Office andWareng rural village of Punung sub-district, who manages the Goa Tabuhan touristattraction in Pacitan regency. This study used a descriptive qualitative method;there were nine informants consisted of four tourist office representatives, two of thevillage representative, two of the Goa Tabuhan local people, and one visitor of GoaTabuhan. Based on the result of the study, there is a significant impact on societyin the surrounding area of Goa Tabuhan; its visitors also experience the impact. Theimpact that affects society is in the form of economic and social and cultural effects.

Marseille en V.O. ? La négociation des langues dans des interactions entre touristes internationaux et conseillers touristiques

Marseille is slowly transforming into an important international tourist destination following sustained efforts by city authorities. The influx of international tourists has led to an intensification and diversification of language contact situations in the already highly multilingual city. This chapter aims to provide an analysis of in situ language practices in one of Marseille’s key tourist contexts in order to explore the sociolinguistic changes taking place. Using interactional data taken from a long-term fieldwork project undertaken in Marseille’s Tourist Office, this chapter focuses on the negotiation and selection of the principal language of interaction in exchanges between international tourists and tourist advisers. These moments are shown to be crucial to the facilitation of communication and the co-construction of meaning and it is shown how speakers mobilise two strategies - explicit requests and tacit negotiations - in these sequences. The chapter concludes with a discussion of the wider sociolinguistic dynamics underpinning these practices.

The positioning of English as a key skill in the labour market of Marseille’s Tourist Office

Marseille is reinventing itself as an urban tourist destination. The aim of this paper is to explore the effects that the resulting intensification of international tourism may have on the city, its population and its labour market. Drawing on previous research, language is shown to be a powerful lens through which to explore such phenomena. Therefore, an ethnographic research project was undertaken in Marseille’s Tourist Office, focussing on language use in encounters between international tourists and tourist advisers. The analyses of these data presented here show that English facilitates communication between these parties and thus becomes an indispensable resource for those working at the Tourist Office. It is thus shown how the English language is a key skill in the Tourist Office’s labour market and acts as a discriminatory factor in the recruitment of tourism professionals. In conclusion, some of the potential wider social repercussions are discussed.