Beyond technological determinism: revitalising labour process analyses of technology, capital and labour

Technological determinism is a recurrent feature in debates concerning changes in economy and work and has resurfaced sharply in the discourse around the ‘fourth industrial revolution’. While a number of authors have, in recent years, critiqued the trend, this article is distinctive in arguing that foundational labour process analysis provides the most effective source of an alternative understanding of the relations between political economy, science, technology and work relations. The article refines and reframes this analysis, through an engagement with critical commentary and research, developing the idea of a political materialist approach that can reveal the various influences on, sources of contestation and levels of strategic choices that are open to economic actors. A distinction is made between ‘first order’ choices, often about adoption at aggregate level and ‘second order’ choices mainly concerned with complex issues of deployment. This framework is then applied to the analysis of case studies of the call centre labour process and digital labour platform, functioning as illustrative scenarios. It is argued that the nature of techno-economic systems in the ‘digital era’ open up greater opportunities for contestation.

Subcontracted racial capitalism: the interrelationship of race and production in meat processing plants

The aim of this paper is to extend discussion on subcontracted labour by focussing on the labour process and on the role of race and racialization within it. The existing literature has so far analysed the factors that have encouraged employer decisions to outsource labour, together with its effects on labour conditions and on industrial relations. Missing, however, has been any detailed analysis of the role of race and racialization processes, pivotal elements in the facilitation of subcontracting thereby accelerating the worsening of labour conditions.Based on qualitative empirical research on the meat industry in Northern Italy, this article highlights how the processes of outsourcing and racialization intersect to support the segmentation of labour within the workplace. In particular, we argue that, through contracting out work to racialized groups of migrant workers, outsourcing has been both facilitated and legitimized. Furthermore, the presence of in-plant contractors has fostered the implementation of racializing practices, which in turn have bolstered workforce fragmentation on racial lines.Notwithstanding this, our findings show that race can be a factor in the mobilization of subcontracted migrant labour through the production of pragmatic (racial) solidarities. These informal ties are a key component in the development of the everyday struggles and alliances that emerge within grass roots worker organisations as well as beyond their boundaries through hybrid forms of collective organisation.

Between automation and gamification: forms of labour control on crowdwork platforms

Algorithmic management is a core concept to analyse labour control on online labour platforms. It runs the risk, however, of oversimplifying the existing variety and complexity of control forms. In order to provide a basis for further research, this article develops a typology of labour control forms within crowdwork and discusses how they influence perceptions of working conditions. It identifies the two most relevant forms of labour control in crowdwork: direct control mainly takes the form of automated output control, while indirect control aiming at creating motivation and commitment is mainly exerted through ranking and reputation systems (gamification). The article shows that these forms of control and their combination are linked with very different ways of how platform workers perceive working conditions on platforms. In addition, the analysis shows significant differences regarding the perception of working conditions between those who work on platforms in addition to a regular employment as opposed to those who are self-employed and rely more strongly, if not fully, on their income from platform work. The analysis is based on qualitative and quantitative research on crowdwork platforms. In particular, it builds on an online survey conducted with 1,131 crowdworkers active on different types of platforms.

Rights without remedy: the disconnection of labour across multiple scales and domains

This article examines the disconnection between promises of labour rights made at the international level and their inaccessibility to workers at the local level. Going beyond the concept of a global ‘governance gap’, it draws on a political economy perspective and focuses on the intersecting and competing roles of different forms of capital and the state, in curtailing workers’ paths to remedy in the global apparel (garment) value chain. A longitudinal case study of a campaign by Turkish garment workers, seeking remedy for lost earnings and severance payments due factory closure and wage theft, is the focus for analysis. The workplace is conceptualised as a key ‘arena of disarticulation’ in the apparel value chain, central in simultaneously embedding and dis-embedding commitments by brands, the state and employers, such that even wages for work done may be denied to workers with relative impunity. The article considers to what extent promises made in abstraction at the international level can hope to guarantee conditions at workplace level.

The return of the labour process: race, skill and technology in South African labour studies

From its beginnings, the sociology of work in South Africa has been preoccupied with three enduring themes: skill/deskilling, racism in the workplace, and Fordism/racial Fordism. With the advent of democracy in the 1990s there was a shift away from studying the labour process. We argue in this article that there has been a return to taking seriously the ways new forms of work in this postcolonial context pose new questions to the global study of work. A central preoccupation in the study of work has been the racialised reinscription of post-apartheid workplace orders, now in the context of new dynamics of externalisation and casualisation of employment. Another important theme is the shift away from studies of the formal sector workplace and toward the broader implications of the precarianisation and informalisation of labour. This focus coincided with the growth of new social movements by mostly unemployed (black) township residents around state services provision. This includes studies on working-class politics more broadly, with attention focusing on questions of organising and mobilising. More recently this interest in precarious labour has grown into studies of the gig economy, returning to earlier themes of technology and skill, as well as new forms of waged labour and wagelessness. We argue for the ongoing salience of labour process studies for understanding the specific issues of the securing and obscuring of value, and through the articulations of ‘racial capitalism’ offered by the long tradition of labour studies in South Africa.

Organised by transitions: the self-organisation of next-generation welfare professionals in Slovenia

Much is known about innovative union strategies to organise young workers, but little is known about how and why they self-organise outside of unions. Based on field research in Slovenia, we examine ‘next-generation welfare professionals’, a diverse group of students, unemployed graduates and precarious workers attempting to enter state-regulated, and relatively well unionised education and social protection professions. We argue that their self-organisation is a direct consequence of their precarious education-to-work transitions and consequent disembeddedness from the workplace and professional community. Their grievances stem from a mismatch between strict professional entry requirements and scarce paid internships, which lead to long unemployment spells, unsupportive active labour market schemes, and a fear of social exclusion. Their initial tactic was to establish communities from which a collective sense of injustices and self-organising emerged and they targeted policymakers with demands for sustainable government funded internships. Although their relations with established trade unions are not close, they do receive organisational support from the Trade Union Youth Plus that organises students, the unemployed and precarious graduates stuck in a transitional stage of ‘waithood’. Our findings show the need for unions to become more present within transitional zones that, are shaped by state policies.

Surveilling Amazon’s warehouse workers: racism, retaliation, and worker resistance amid the pandemic

Drawing on insights from Cedric Robinson’s theory of racial capitalism, we analyse black and Latinx blue-collar warehouse workers’ concerns about health and safety in Amazon’s warehouses as well as their collective efforts to organise and improve working conditions during the pandemic. The pandemic increased the demand for home-delivered e-commerce, bringing Amazon’s (directly employed) global workforce to over 1.2 million workers and making Amazon the second largest company in the US. Amazon’s business model, particularly its Amazon Prime programme, has further driven consumer demand for expedited, free shipping. Amazon’s logistics system puts pressure on warehouse workers, who are electronically surveilled, to work very quickly, resulting in high rates of turnover and injury on the job. In the US, this workforce is not unionised and is disproportionately black and Latinx. Workers of colour are also leading workplace organising efforts in various cities in the United States. Our research combines information from in-depth interviews with current and former Amazon warehouse workers in Inland Southern California, one of the largest hubs of Amazon warehouses in the world. We also analyse interviews with leading high-profile current and former black Amazon warehouse worker activists across US cities, affiliated with the Congress of Essential Workers, Amazonians United Chicagoland, the Awood Center, and Bay Area Amazonians who have demanded improvements in their working and safety conditions and faced retaliation, disciplining and/or firing during the pandemic.

‘The petri dish and Russian roulette’: working in UK contact centres during the COVID-19 pandemic

This article analyses the dynamic interaction of SARS-CoV-2, the virus that causes the disease COVID-19, and its epidemiological characteristics, with an expansive conception of the contact centre labour process, integrating the contact centres’ socially-constructed built environment with distinctive qualities of the social organisation of work. Based on an online survey conducted in April–May 2020 of 2,226 call handlers in, largely, the telecoms and financial services sectors, it provides compelling evidence of the risks facing workers from inter alia dense building occupancy, compromised social distancing, inadequate cleansing and sanitisation, heating ventilation and air conditioning systems and from the outcomes of management control systems. A crucial element in explaining widespread virus transmissibility lies in understanding how the broader political economy that produced the dominant mass production contact centre paradigm is intertwined with its ‘inner workings’, leading to a ‘business-as-usual’ default that prioritised value-generating service continuity at the expense of any precautionary principle. The article contributes additionally by re-affirming the utility of labour process theory.

Workplace regimes: a sociological defence and elaboration

This article defends and extends the concept of workplace regimes, understood as the existence of identifiable systematic patterns of managerial control. In doing so a conceptual framework is developed for explaining both patterns in control and the dynamics of workplace politics. Specifically, this article elaborates on the approach of Michael Burawoy and extends it through an engagement with Science and Technology Studies (also known as Science, Technology and Society Studies) (STS) and Economic Sociology. The core of Burawoy’s framework is identified as the use of ideal-typical ‘workplace regimes’ to represent historically distinct positions upon a continuum between legitimation and coercion. This core is defended and it is argued that granular firm-level variations in the use of legitimation and coercion would only invalidate the theory if they were to make the identification of shifts in historical tendencies at the macro level of world systems impossible. In fact, it is claimed that once fully elaborated the resultant framework is able to explain commonalities and regularities across seemingly divergent contexts as well as variations within regimes. In the course of making this argument, an important distinction, that has not previously been fully recognised, between workplace regimes and workplace politics is highlighted. Finally, the potential explanatory power of this workplace regime approach is illustrated by drawing on recent qualitative research in the retail sectors of the UK and the US.