Educational Crisis Management Practices Tentatively Embrace the New Media

The study aimed to discover the relationship between practicing creative leadership and school management crisis among female educational leaders of publicsecondary schools in Jeddah from the latter’s’ perspectives. The study adopted adescriptive, correlational-relational research design and used a questionnaire to randomly collect data from a sample of (357) female teachers during the first semester of the 1441/1442AH academic year. Findings revealed that female school leaders practice creative leadership, and school crisis management at a high degree, whereby, accommodation and cooperation styles ranked first and second respectively, and avoidance style ranked last. Findings also showed that there were statistically significant differences at the level of (0.5 = α) between the means of the degree of creative leadership and crisis management practices referred to the difference in experience. Moreover, results showed a positive correlation between the degree of creative leadership and crises management practices. The study recommended holding events in the education and schools’ management that highlight the role of creative leadership and its impact on enhancing schools’ ability to manage and face crises, along with offering training courses aboutcrisis management, and encouraging relevant practices by teachers and staff members.

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Covid-19 Crisis Management Responses of Small Tourism Firms in South Africa

Tourism Review International ◽

10.3727/154427221x16245632411872 ◽

2022 ◽

Author(s):

Irma Booyens ◽

Christian M. Rogerson ◽

Jayne M. Rogerson ◽

Tom Baum

Keyword(s):

South Africa ◽

Crisis Management ◽

Management Practices ◽

Management Strategies ◽

Tourism Industry ◽

Government Support ◽

Interview Survey ◽

Tourism Enterprises ◽

And Coping ◽

The Impact

Although the literature on COVID-19 is expanding, particularly in relation to crisis management responses pursued by large tourism enterprises, currently few studies exist on the responses of small tourism firms and more specifically of the crisis management practices of small and microaccom modation establishments. The aim in this study is to investigate the business management responses of small tourism firms to the COVID-19 pandemic crisis and restrictions in South Africa. Themes of concern are whether enterprises have been able to sustain operations and adopt certain coping mechanisms or management strategies to mitigate the pandemic’s impact. The article reports on an interview survey of small and microenterprises engaged in accommodation services (N = 75) in South Africa under lockdown restrictions as a means of assessing the responses and coping strategies during an unprecedented crisis of this core component of the country’s tourism industry. Among key findings are that small and microlodging firms that have suffered severe financial losses because of the COVID-19 shock have few viable mechanisms to cope with the impact of the crisis and that government support to aid recovery has been insufficient in South Africa. This research contributes to the limited body of international scholarship that examines how small and microaccommodation firms, a major group and contributor of many economies, are navigating the unprecedented COVID-19 environment.

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Hospitality Crisis Management Practices: The Israeli Case

Tourism, Security and Safety ◽

10.1016/b978-0-7506-7898-8.50024-2 ◽

2006 ◽

pp. 313-333 ◽

Cited By ~ 1

Author(s):

Aviad A. Israeli ◽

Arie Reichel

Keyword(s):

Crisis Management ◽

Management Practices

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Quality Driven Requirements Engineering for Development of Crisis Management Systems

International Journal of Information Systems for Crisis Response and Management ◽

10.4018/jiscrm.2012040103 ◽

2012 ◽

Vol 4 (2) ◽

pp. 35-52 ◽

Cited By ~ 7

Author(s):

Niklas Hallberg ◽

Sofie Pilemalm ◽

Toomas Timpka

Keyword(s):

Crisis Management ◽

Requirements Engineering ◽

Management Practices ◽

Management Systems ◽

Success Rates ◽

Terror Attacks ◽

Health Authorities ◽

Public Health Authorities

Terror attacks and natural disasters of the past decades have dramatically made governments, public health authorities, and communities aware of insufficiencies in crisis management practices. Information technology has the potential to advance these practices, but systems that support handling these courses of events still have low success rates. The authors set out to define a requirements engineering method suitable for the development of crisis management systems (CMS). The resulting method was formatively evaluated in a project aimed at defining functions for systems supporting international engagements in crisis situations. Each step in the method was documented by its objective, output, implementation, and the experiences gained from the case study. The most important features of the method are the Voice of the Customer Table for identification of user needs, Use Cases for determination of requirements from the needs, and scenarios and prototypes for validating the requirements with user representatives.

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Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19

International Journal of Contemporary Hospitality Management ◽

10.1108/ijchm-04-2020-0325 ◽

2020 ◽

Vol 32 (10) ◽

pp. 3135-3156 ◽

Cited By ~ 1

Author(s):

Ivan Ka Wai Lai ◽

Jose Weng Chou Wong

Keyword(s):

Performance Analysis ◽

Human Resources ◽

Crisis Management ◽

Management Practices ◽

Management Strategies ◽

Hotel Industry ◽

Content Type ◽

Initial Stage ◽

Travel Restrictions ◽

Hotel Managers

Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims to compare how the hotel industry has responded to this crisis at the initial stage and the pandemic stage. Design/methodology/approach Data were collected from hotel managers in Macau in two occasions, namely, early February and early April 2020. Importance-usage-performance analysis was conducted to classify six categories of practices (pricing, marketing, maintenance, human resources, government assistance and epidemic prevention) into four executable crisis management strategies (priority, maintain, low priority and possible overkill) for each stage. Follow-up in-person interviews were conducted to validate the results of the study. Findings In the initial stage, priority strategies should be applied in all epidemic prevention, pricing and maintenance practices and in two governmental assistance and human resources practices. In the pandemic stage, all epidemic prevention practices remain at the priority quadrant, but two pricing practices are downgraded. Hotels tended to force labour into unpaid vacations (furlough) and postpone office and system maintenance. Governmental assistance should be at a low priority. Originality/value This study contributes to the knowledge of contingency planning for crisis management across crisis periods. It also demonstrates the processes of importance-usage-performance analysis for researchers to undertake further studies in tourism crisis management. Timely recommendations for governments and hotel industry stakeholders are provided to cope with this crisis.

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On the Behavior-Based Risk Communication Models in Crisis Management and Social Risks Minimization

International Journal of Cyber Warfare and Terrorism ◽

10.4018/ijcwt.2020040102 ◽

2020 ◽

Vol 10 (2) ◽

pp. 27-45

Author(s):

Yuriy V. Kostyuchenko ◽

Viktor Pushkar ◽

Olga Malysheva ◽

Maxim Yuschenko

Keyword(s):

Decision Making ◽

Crisis Management ◽

Management Practices ◽

Formal Model ◽

Future Research ◽

Communication Model ◽

Risk Minimization ◽

Social Risks ◽

Assessment Approach ◽

Future Research Directions

The article formulates and calibrates a formal model of risk communications in the framework of a risk-based community resilience assessment approach in transforming societies under crises and conflicts. It was demonstrated that perception of risks is not adequate. This situation is recognized as a threat, which leads to a significant increase of losses and to spreading of wrong crisis management practices. To improve decision-making at the personal, group, and population levels, a behavioral-based communication model has been proposed. The modified form of engagement into collective actions for substantially fractionalized society is proposed. A number of models of action calls and a collective decision-making under stress conditions with dynamic communication are put forward. On the basis of the developed model, ways of optimizing communication strategies are aimed at corresponding risk minimization are developed. Future research directions are highlighted.

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Organisational ineffectiveness: environmental shifts and the transition to crisis

Journal of Organizational Effectiveness People and Performance ◽

10.1108/joepp-09-2014-0061 ◽

2014 ◽

Vol 1 (4) ◽

pp. 423-446 ◽

Cited By ~ 3

Author(s):

Denis Fischbacher-Smith

Keyword(s):

Crisis Management ◽

Management Practices ◽

Theoretical Framework ◽

Task Demands ◽

Content Type ◽

Study Approach ◽

Organisational Effectiveness ◽

Human Element ◽

Crisis Events ◽

Ordered State

Purpose – The purpose of this paper is to explore the notion of effectiveness in the context of organisational crisis. It considers the “darker” side of organisational effectiveness by exploring the processes by which effectiveness can be eroded as an organisation moves from an ordered state, through a complex one, and into a state of chaos, or crisis. It brings together complementary literatures on risk, crisis management, and complexity, and uses those lenses to frame some of the key processes that allow organisations to transition to a state that shapes their inabilities to remain effective. Design/methodology/approach – The paper sets out a theoretical framework for the analysis of a crisis event and does so in a way that emphasises the role of the human element in the various stages of a crisis: the incubation phase, the operational crisis, and the post-event legitimation phase. The paper uses the emerging crisis around the disappearance of Malaysia Airlines flight MH370 to illustrate some of the task demands associated with a crisis and the manner in which crisis events challenge the efficiencies and capabilities of organisations to deal with complex, multi-layered issues in which uncertainty is high. Given the emergent nature of that particular crisis, the use of the case is purely illustrative rather than analytically grounded in a normal case study approach. Findings – The paper highlights a number of underlying elements that contribute to the generation of crises and offers recommendations for managers on how to deal with those demands. The paper shows how an organisation can move from an ordered state into a complex or chaotic one and highlights some of the problems that arise when an organisation does not have the capabilities to respond to the task demands generated by such a shift in the environment. Practical implications – The paper challenges some of the normal practices of management in a “steady state” environment and highlights the need to consider the organisational capabilities that are necessary to deal with the transition from a stable to an unstable system state and ensure organisational effectiveness in the process. A core message within the paper is that the “normal” processes of management can contribute to the generation of crises as organisations prioritise short-term efficiencies over the strategies for longer-term effectiveness. The implications for crisis management practices are discussed. Social implications – The paper considers an issue that has wider applicability within society namely the relationships between organisational effectiveness and risk. The issues raised in the paper have applicability in a range of other societal settings. Originality/value – The key output from the paper is the development of a theoretical framework that allows for an analysis of the relationships between crises and organisational effectiveness. The paper argues that effectiveness and crisis management are intrinsically linked and that crises occur when organisational effectiveness is impaired. The paper highlights the role that template-based approaches to dealing with complex problems can have in terms of the generation of crisis events.

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