Covid-19 Crisis Management Responses of Small Tourism Firms in South Africa

2022 ◽  
Author(s):  
Irma Booyens ◽  
Christian M. Rogerson ◽  
Jayne M. Rogerson ◽  
Tom Baum
Keyword(s):  
South Africa ◽  
Crisis Management ◽  
Management Practices ◽  
Management Strategies ◽  
Tourism Industry ◽  
Government Support ◽  
Interview Survey ◽  
Tourism Enterprises ◽  
And Coping ◽  
The Impact

Although the literature on COVID-19 is expanding, particularly in relation to crisis management responses pursued by large tourism enterprises, currently few studies exist on the responses of small tourism firms and more specifically of the crisis management practices of small and microaccom modation establishments. The aim in this study is to investigate the business management responses of small tourism firms to the COVID-19 pandemic crisis and restrictions in South Africa. Themes of concern are whether enterprises have been able to sustain operations and adopt certain coping mechanisms or management strategies to mitigate the pandemic’s impact. The article reports on an interview survey of small and microenterprises engaged in accommodation services (N = 75) in South Africa under lockdown restrictions as a means of assessing the responses and coping strategies during an unprecedented crisis of this core component of the country’s tourism industry. Among key findings are that small and microlodging firms that have suffered severe financial losses because of the COVID-19 shock have few viable mechanisms to cope with the impact of the crisis and that government support to aid recovery has been insufficient in South Africa. This research contributes to the limited body of international scholarship that examines how small and microaccommodation firms, a major group and contributor of many economies, are navigating the unprecedented COVID-19 environment.

scholarly journals THE IMPACT OF COVID-19 ON MARKET CAPITAL ON THE EXAMPLE OF THE TOURIST INDUSTRY: EXPERIENCE OF THE EU AND OTHER COUNTRIES

2021 ◽  
Vol 2021 (1) ◽  
pp. 111-121
Author(s):  
M. Troian ◽  
V. Shkola ◽  
M. Domashenko ◽  
T. Makarenko
Keyword(s):  
Swot Analysis ◽  
Strong Support ◽  
World Order ◽  
Tourism Industry ◽  
Government Support ◽  
The World ◽  
Global Tourism ◽  
Tourism Enterprises ◽  
The Impact ◽  
The Eu

With the spread of the COVID-19 pandemic, the tourism industry faced a crisis that could be the worst in history. In recent years, the tourism industry has been one of the fastest-growing industries, sometimes faster than the world economy as a whole. 2019 has brought unprecedented changes to the world order, affecting all socio-ecological and economic ties. What are the consequences of and will have global tourism in connection with the spread of the COVID-19 pandemic, which countries and regions of the world will suffer the greatest losses, what threatens and what are the benefits of the tourism crisis that will bring a "new order" to the tourism industry, what innovative management anti-crisis measures should be applied by world governments and non-governmental organizations to overcome the unprecedented tourism crisis - all these issues remain acute and have identified the research topic. The paper examines the methodological developments and recommendations for overcoming the tourism crisis in Europe caused by the pandemic virus COVID-19, namely, the article identifies the basics and consequences of the pandemic impact on market capital on the example of tourism in Europe and the world, shows that the global tourism industry is one of the main factors in the formation of market capital, studied market capital as a component of intellectual capital on the example of tourism in the EU, outlined the prospects for global tourism, developed a system of measures to overcome the global crisis through tourism SWOT-analysis. Namely: enhanced multilateral cooperation and strong support are important for the resumption of tourism; the speed of adaptation of governments at all levels and the private sector involved in the tourism sector and the ability to respond quickly and adapt to the crisis; providing targeted and affordable government support as quickly and efficiently as possible for vulnerable tourism enterprises, workers and tourists; ensuring policy clarity and taking measures to limit uncertainty; invention and development of more sustainable and sustainable (socio-ecological-economic) models of tourism; development of tourism education and legislation.

scholarly journals Creating change in responsible tourism management through social marketing

2010 ◽  
Vol 41 (1) ◽  
pp. 11-23 ◽  
Author(s):  
R. George ◽  
N. Frey
Keyword(s):  
Social Marketing ◽  
Management Practices ◽  
Emerging Market ◽  
Cape Town ◽  
Tourism Industry ◽  
Government Support ◽  
Tourism Management ◽  
Low Levels ◽  
The Impact ◽  
Responsible Tourism

The global threat of climate change, diminishing natural resources and significant socio-economic inequalities is forcing companies and individuals to evaluate the impact they are having on the natural, social and economic environments. This trend has led to an increased availability and demand for socially, environmentally and economically responsible products. The tourism industry relies heavily on the sustained beauty and hospitality of the places and communities it operates in and has come under pressure to manage its negative impacts. Change in the industry has, however, been limited. This paper investigates the current attitudes and perceptions of tourism business owners in Cape Town towards responsible tourism management (RTM) practices in order to develop social marketing strategies that can influence positive behaviour change in management. Cape Town as an internationally acclaimed top tourism destination needs to urgently address its low levels of responsible tourism evidence. Survey data of 244 tourism businesses was used to statistically test what factors are causing the low levels of RTM practices in Cape Town. Findings suggest that despite general positive attitudes towards RTM, tourism businesses are not investing time and money into changing management practices. This is a common emerging market phenomenon where resource constraints negatively impact the relationship between what businesses would like to do and what actually gets done. Factors such as the perceived cost of RTM, a highly competitive environment and a perceived lack of government support are further negatively influencing this relationship. Recommendations are made as to how social marketing can be used to encourage businesses to adopt RTM practices by reducing the perceived and actual costs of implementing RTM. The paper discusses what channels should be implemented to facilitate change.

scholarly journals Rural Roads Are Paving the Way for Land-Use Intensification in the Uplands of Laos

Land ◽  
2021 ◽  
Vol 10 (3) ◽  
pp. 330
Author(s):  
Jean-Christophe Castella ◽  
Sonnasack Phaipasith
Keyword(s):  
Land Use ◽  
Management Practices ◽  
Management Strategies ◽  
Farming Systems ◽  
Long Term Effects ◽  
Group Discussions ◽  
Rural Roads ◽  
External Resources ◽  
Hybrid Maize ◽  
The Impact

Road expansion has played a prominent role in the agrarian transition that marked the integration of swidden-based farming systems into the market economy in Southeast Asia. Rural roads deeply altered the landscape and livelihood structures by allowing the penetration of boom crops such as hybrid maize in remote territories. In this article, we investigate the impact of rural road developments on livelihoods in northern Laos through a longitudinal study conducted over a period of 15 years in a forest frontier. We studied adaptive management strategies of local stakeholders through the combination of individual surveys, focus group discussions, participatory mapping and remote-sensing approaches. The study revealed the short-term benefits of the maize feeder roads on poverty alleviation and rural development, but also the negative long-term effects on agroecosystem health and agricultural productivity related to unsustainable land use. Lessons learnt about the mechanisms of agricultural intensification helped understanding the constraints faced by external interventions promoting sustainable land management practices. When negotiated by local communities for their own interest, roads may provide livelihood-enhancing opportunities through access to external resources, rather than undermining them.

scholarly journals Exploring the impact of a decision support algorithm to improve clinicians’ chemotherapy-induced peripheral neuropathy assessment and management practices: a two-phase, longitudinal study

BMC Cancer ◽  
2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Robert Knoerl ◽  
Emanuele Mazzola ◽  
Fangxin Hong ◽  
Elahe Salehi ◽  
Nadine McCleary ◽  
...  
Keyword(s):  
Decision Support ◽  
Peripheral Neuropathy ◽  
Management Practices ◽  
Management Strategies ◽  
Clinic Visit ◽  
Evidence Based ◽  
Two Phase ◽  
Assessment Index ◽  
Patient Reported ◽  
The Impact

Abstract Background Chemotherapy-induced peripheral neuropathy (CIPN) negatively affects physical function and chemotherapy dosing, yet, clinicians infrequently document CIPN assessment and/or adhere to evidence-based CIPN management in practice. The primary aims of this two-phase, pre-posttest study were to explore the impact of a CIPN clinician decision support algorithm on clinicians’ frequency of CIPN assessment documentation and adherence to evidence-based management. Methods One hundred sixty-two patients receiving neurotoxic chemotherapy (e.g., taxanes, platinums, or bortezomib) answered patient-reported outcome measures on CIPN severity and interference prior to three clinic visits at breast, gastrointestinal, or multiple myeloma outpatient clinics (n = 81 usual care phase [UCP], n = 81 algorithm phase [AP]). During the AP, study staff delivered a copy of the CIPN assessment and management algorithm to clinicians (N = 53) prior to each clinic visit. Changes in clinicians’ CIPN assessment documentation (i.e., index of numbness, tingling, and/or CIPN pain documentation) and adherence to evidence-based management at the third clinic visit were compared between the AP and UCP using Pearson’s chi-squared test. Results Clinicians’ frequency of adherence to evidence-based CIPN management was higher in the AP (29/52 [56%]) than the UCP (20/46 [43%]), but the change was not statistically significant (p = 0.31). There were no improvements in clinicians’ CIPN assessment frequency during the AP (assessment index = 0.5440) in comparison to during the UCP (assessment index = 0.6468). Conclusions Implementation of a clinician-decision support algorithm did not significantly improve clinicians’ CIPN assessment documentation or adherence to evidence-based management. Further research is needed to develop theory-based implementation interventions to bolster the frequency of CIPN assessment and use of evidence-based management strategies in practice. Trial registration ClinicalTrials.Gov, NCT03514680. Registered 21 April 2018.

scholarly journals The challenges of developing small tourism enterprises in townships: case of Umlazi, South Africa

2016 ◽  
Vol 14 (1) ◽  
pp. 201-205
Author(s):  
Nsizwazikhona Simon Chili ◽  
Simiso Lindokuhle Mabaso
Keyword(s):  
South Africa ◽  
South African ◽  
Local Economic Development ◽  
Tourism Industry ◽  
Small Scale ◽  
Elite Group ◽  
Global Tourism ◽  
Tourism Enterprises ◽  
Township Tourism ◽  
Tourism Economy

Township tourism in South Africa has grown in popularity since 1994 and is considered by some researchers to be an appropriate mechanism for stimulating local economic development. Opportunities for the development of black-owned enterprises in South Africa began for the first time when the country integrated into the global tourism economy after many years of international sanctions. The growth of township tourism thus can provide the context for potential economic opportunities for local entrepreneurs to enter the business, an activity that traditionally has been the domain of established white South African entrepreneurs. The main objective of the study is to present findings on the challenges that face a certain group of small tourism enterprises in townships with more attention being specifically paid to Umlazi as the second biggest township in the Southern hemisphere. The main reason for the choice of the study is due to the fact that there is only a limited literature that explores the conditions of small-scale and informal tourism entrepreneurs operating in South Africa’s black townships. The focus falls upon the challenges of developing small tourism entrepreneurs for black owners in the township, especially because South African tourism industry is highly concentrated and dominated by small elite group of large, mostly locally owned, tourism organizations which drive the tourism economy that unfortunately excludes and sidelines that of the townships

A Methodology for the Sport Industry to Capture Public Perceptions and Responses in the Time of COVID-19

2021 ◽  
Author(s):  
Yen-Yao Wang ◽  
Tawei (David) Wang ◽  
Kyunghee Yoon
Keyword(s):  
Crisis Management ◽  
Management Strategies ◽  
Professional Sports ◽  
Public Perceptions ◽  
Learning Approaches ◽  
Sports Industry ◽  
Sport Industry ◽  
Hidden Patterns ◽  
The Impact ◽  
Sports Activities

The COVID-19 pandemic has had an unprecedented impact on the sports industry, affecting from professional sports activities to the 2020 Summer Olympics. It has wreaked havoc on the sports calendar, causing a number of events to be canceled or postponed. This study proposes a methodology by which the sports industry can assess public perceptions and responses in social media to gain important insights that can be used to craft effective crisis management strategies. Using machine learning approaches in order to extract hidden patterns in tweets could assist practitioners in creating and implementing crisis communication strategies for mitigating the impact of COVID-19.

Impact of the coronavirus pandemic on the development of tourism and hospitality industry: global and national aspects

2021 ◽  
pp. 98-113
Author(s):  
Natalia Aleksandrovna Zaitseva
Keyword(s):  
Consumer Behavior ◽  
Hospitality Industry ◽  
Monitoring And Evaluation ◽  
Tourism Industry ◽  
Theory And Practice ◽  
Government Support ◽  
Enterprise Management ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Impact

The article presents the results of a study of the impact of the coronavirus pandemic on the development of the tourism and hospitality industry in the global and national aspects. The purpose of this article is to summarize and systematize the main changes and trends in tourism and hospitality as a result of the impact of the coronavirus pandemic. During the research, general scientific methods of the theory and practice of researching socio-economic phenomena and processes were used: logical, dialectical, systemic, process and situational approaches, and methods of analysis, synthesis, abstraction, and others. According to the results of the study, several main trends in changes in consumer behavior were summarized and formulated, as well as in what began to be offered by the enterprises of the tourism and hospitality industry in response to changes in consumer behavior. Examples of how the coronavirus pandemic affected the organization of the very process of providing services by hotels to ensure the safety of guests in hotels and other accommodation facilities, including in terms of increasing costs for all types of resources of these enterprises. Particular attention in the article is paid to assessing the effectiveness of government support measures and stimulating demand for tourist and hotel services in the Russian Federation. Also, based on the results of the study, the prospects for adapting the enterprise management system of the hospitality and tourism industry to work in the conditions of the coronavirus pandemic and after its completion were substantiated — the change in the forms of organization of work of personnel, monitoring and evaluation of the results of their activities was described, and the importance of forming and maintaining consumer confidence in enterprises was substantiated. tourism and hospitality industry.

scholarly journals Exploring Farmers’ Management Practices and Values of Ecosystem Services in an Agroecosystem Context—A Case Study from the Eastern Cape, South Africa

2019 ◽  
Vol 11 (23) ◽  
pp. 6567 ◽  
Author(s):  
Dennis Junior Choruma ◽  
Oghenekaro Nelson Odume
Keyword(s):  
South Africa ◽  
Ecosystem Services ◽  
Food Production ◽  
Management Practices ◽  
Crop Yields ◽  
Management Strategies ◽  
Agricultural Management ◽  
Eastern Cape ◽  
Provisioning Ecosystem Services

Globally, farmers remain the key ecosystem managers responsible for increasing food production while simultaneously reducing the associated negative environmental impacts. However, research investigating how farmers’ agricultural management practices are influenced by the values they assign to ecosystem services is scarce in South Africa. To address this gap, a survey of farmers’ agricultural management practices and the values they assigned towards ecosystem services was conducted in the Eastern Cape, South Africa. Results from the survey show that farmers assign a high value on food provisioning ecosystem services compared to other ecosystem services. Irrigation and fertiliser decisions were mostly based on achieving maximum crop yields or good crop quality. The majority of farmers (86%) indicated a willingness to receive payments for ecosystem services (PES) to manage their farms in a more ecosystems-oriented manner. To encourage farmers to shift from managing ecosystems for single ecosystem services such as food provision to managing ecosystems for multiple ecosystem services, market-oriented plans such as PES may be employed. Effective measures for sustainable intensification of food production will depend on the inclusion of farmers in the development of land management strategies and practices as well as increasing farmers’ awareness and knowledge of the ecosystem services concept.

scholarly journals Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19

2020 ◽  
Vol 32 (10) ◽  
pp. 3135-3156 ◽  
Author(s):  
Ivan Ka Wai Lai ◽  
Jose Weng Chou Wong
Keyword(s):  
Performance Analysis ◽  
Human Resources ◽  
Crisis Management ◽  
Management Practices ◽  
Management Strategies ◽  
Hotel Industry ◽  
Content Type ◽  
Initial Stage ◽  
Travel Restrictions ◽  
Hotel Managers

Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims to compare how the hotel industry has responded to this crisis at the initial stage and the pandemic stage. Design/methodology/approach Data were collected from hotel managers in Macau in two occasions, namely, early February and early April 2020. Importance-usage-performance analysis was conducted to classify six categories of practices (pricing, marketing, maintenance, human resources, government assistance and epidemic prevention) into four executable crisis management strategies (priority, maintain, low priority and possible overkill) for each stage. Follow-up in-person interviews were conducted to validate the results of the study. Findings In the initial stage, priority strategies should be applied in all epidemic prevention, pricing and maintenance practices and in two governmental assistance and human resources practices. In the pandemic stage, all epidemic prevention practices remain at the priority quadrant, but two pricing practices are downgraded. Hotels tended to force labour into unpaid vacations (furlough) and postpone office and system maintenance. Governmental assistance should be at a low priority. Originality/value This study contributes to the knowledge of contingency planning for crisis management across crisis periods. It also demonstrates the processes of importance-usage-performance analysis for researchers to undertake further studies in tourism crisis management. Timely recommendations for governments and hotel industry stakeholders are provided to cope with this crisis.

scholarly journals Meta-Analysis of Strategies to Reduce NH3 Emissions from Slurries in European Agriculture and Consequences for Greenhouse Gas Emissions

Agronomy ◽  
2020 ◽  
Vol 10 (11) ◽  
pp. 1633
Author(s):  
Christoph Emmerling ◽  
Andreas Krein ◽  
Jürgen Junk
Keyword(s):  
Carbon Dioxide ◽  
Nitrous Oxide ◽  
Greenhouse Gases ◽  
Greenhouse Gas ◽  
Management Practices ◽  
Meta Analysis ◽  
Management Strategies ◽  
Ammonia Emission ◽  
Ammonia Emissions ◽  
The Impact

The intensification of livestock production, to accommodate rising human population, has led to a higher emission of ammonia into the environment. For the reduction of ammonia emissions, different management steps have been reported in most EU countries. Some authors, however, have criticized such individual measures, because attempts to abate the emission of ammonia may lead to significant increases in either methane, nitrous oxide, or carbon dioxide. In this study, we carried out a meta-analysis of experimental European data published in peer-reviewed journals to evaluate the impact of major agricultural management practices on ammonia emissions, including the pollution swapping effect. The result of our meta-analysis showed that for the treatment, storage, and application stages, only slurry acidification was effective for the reduction of ammonia emissions (−69%), and had no pollution swapping effect with other greenhouse gases, like nitrous oxide (−21%), methane (−86%), and carbon dioxide (−15%). All other management strategies, like biological treatment, separation strategies, different storage types, the concealing of the liquid slurry with different materials, and variable field applications were effective to varying degrees for the abatement of ammonia emission, but also resulted in the increased emission of at least one other greenhouse gas. The strategies focusing on the decrease of ammonia emissions neglected the consequences of the emissions of other greenhouse gases. We recommend a combination of treatment technologies, like acidification and soil incorporation, and/or embracing emerging technologies, such as microbial inhibitors and slow release fertilizers.

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