An examination of the factors affecting the adoption of E-training in the Nigerian civil service sector

2017 ◽  
Vol 36 (4) ◽  
pp. 33-42
Author(s):  
Bello Zainab ◽  
Muhammad Awais Bhatti ◽  
Faizuniah Pangil
Keyword(s):  
Service Sector ◽  
Civil Service ◽  
Factors Affecting

scholarly journals PROBLEMS AND PROSPECTS OF ROADSIDE SERVICE DEVELOPMENT IN RUSSIA

2020 ◽  
pp. 127-137
Author(s):  
Алексей Анатольевич Артемьев ◽  
Павел Антонович Кохно ◽  
Илья Александрович Лепехин
Keyword(s):  
Development Policy ◽  
Service Sector ◽  
Spatial Development ◽  
Service Development ◽  
Modern State ◽  
Factors Affecting ◽  
Foreign Countries ◽  
Territorial Organization ◽  
Main Factors ◽  
Technical Services

Цель статьи - аргументировать тенденции и возможные направления развития придорожного сервиса как элемента проводимой в России политики пространственного развития, а также факторы, влияющие на его размещение. Проанализированы основные аспекты современного состояния придорожного сервиса как части сферы услуг, а также особенности территориальной организации придорожного сервиса. Аргументировано, что он находится на стыке таких важных и взаимосвязанных видов деятельности как транспорт, торговля, туризм, бытовое и техническое обслуживание, общественное питание. Новизной проведенного исследования можно считать обобщение опыта развития придорожного сектора в России и зарубежных странах, позволившее выявить основные факторы, оказывающие влияние на уровень его развития, а также принципы, которыми необходимо руководствоваться при его размещении. В статье представлены обоснованные показатели, позволяющие оценить существующий и возможный потенциал развития придорожного сервиса на конкретной территории. The purpose of the article is to analyze the trends and possible directions for the development of roadside service as an element of Russia's spatial development policy, as well as factors affecting its placement. The authors investigate the main aspects of the modern state of the roadside service as part of the service sector, as well as the features of the territorial organization of the roadside service. It is argued that it is at the junction of such important and interconnected activities as transport, trade, tourism, household and technical services, public food. The novelty of the study can be considered a generalization of the experience of the development of the roadside sector in Russia and foreign countries, which made it possible to identify the main factors that affect its level of development, as well as the principles that should be guided when placing it. The article presents reasonable indicators that allow you to assess the existing and possible potential for the development of roadside service in a specific territory.

scholarly journals Influence of Brand Loyalty in Telecommunication Sector in Pakistan

2013 ◽  
Vol 3 (3) ◽  
pp. 188
Author(s):  
Naveed Anjum ◽  
Muhammad Rizwan ◽  
Mubashir Khaleeq ◽  
Hafiz Muhammad Wasif Rasheed
Keyword(s):  
Brand Loyalty ◽  
Service Sector ◽  
Sampling Method ◽  
General Purpose ◽  
Survey Method ◽  
Telecommunication Sector ◽  
Factors Affecting ◽  
Consumer Markets ◽  
Relationship Of ◽  
Self Administered Questionnaire

Brands play a very important role in consumer markets. They bridge a relationship between the consumers and the company. Brand loyalty is a consumer’s preference to purchase a particular product or service at first or repeatedly in a competitive market. The general purpose of this study is to investigate the factors leading to brand loyalty in service sector. Specifically, we are concerned to observe the factors affecting brand loyalty in telecommunication sector of Pakistan. The sample size of 150 is taken through convenient sampling method. The survey method is used to collect the data from the respondents through self-administered questionnaire. The regression analysis approved the significant positive relationship of the proposed factors with brand loyalty. 

Determinants of frontline employee service innovative behavior

2019 ◽  
Vol 42 (9) ◽  
pp. 1076-1094 ◽  
Author(s):  
Mohd A. Al-Hawari ◽  
Shaker Bani-Melhem ◽  
Faridahwati Mohd Shamsudin
Keyword(s):  
Positive Psychology ◽  
Work Engagement ◽  
Service Sector ◽  
Service Climate ◽  
Frontline Employees ◽  
Innovative Behavior ◽  
Content Type ◽  
Factors Affecting ◽  
Workplace Happiness ◽  
The Relationship

Purpose The purpose of this study is to examine the influence of workplace happiness and work engagement on employee service innovative behavior from the perspective of positive psychology. The study also examines if work engagement mediates the relationship between workplace happiness and employee service innovative behavior. Finally, it investigates how co-worker socializing and the service climate of the organization moderate the relationship between work engagement and employee service innovative behavior. Design/methodology/approach The study used survey data from 321 frontline employees working in the service sector in the United Arab Emirates (UAE). Six major hypotheses were established and examined using the SPSS Statistics V22.0 Process. The measurement model was analyzed using Amos 22. Findings Workplace happiness and work engagement are found to be important factors affecting employee service innovative behavior. Workplace happiness influences employee service innovative behavior directly and indirectly through work engagement. Both service climate and co-worker socializing play a significant moderating role in the relationship between work engagement and employee service innovative behavior among frontline employees. Interestingly, service climate erodes this relationship while co-worker socializing enhances it. Practical implications This study provides guidelines for managers and practitioners in the service industry to promote frontline employee service innovative behavior. Specifically, the findings provide guidance for decision-makers on how to use workplace happiness to trigger the innovative service behaviors of frontline employees, taking into consideration the conditional role of service climate and co-worker socializing. Originality/value The literature on factors affecting the service innovative behavior of frontline employees in the service sector from the perspective of positive psychology is limited, especially in the context of the UAE. The data, framework and outcomes of this research address this gap and contribute to the current body of knowledge. Specifically, the study contributes to the broaden-and-build theory of positive emotions in the field of positive psychology by validating the applicability of the theory in a wider organizational context.

A RESOURCE-BASED VIEW OF NEW FIRM SURVIVAL: NEW PERSPECTIVES ON THE ROLE OF INDUSTRY AND EXIT ROUTE

2013 ◽  
Vol 18 (01) ◽  
pp. 1350002 ◽  
Author(s):  
SUSAN COLEMAN ◽  
CARMEN COTEI ◽  
JOSEPH FARHAT
Keyword(s):  
Service Sector ◽  
Life Experience ◽  
Firm Survival ◽  
Service Firms ◽  
New Firms ◽  
Resource Based View ◽  
Factors Affecting ◽  
Exit Route ◽  
New Firm ◽  
The Impact

This article explores factors affecting the survival and exit routes of new firms created in 2004 using data from the Kauffman Firm Survey. We draw upon the Resource-Based View to test several hypotheses regarding the impact of both tangible and intangible resources on new firm survival in both service and non-service firms. We also distinguish between two types of exit: closures (permanently stopped operations) and mergers or acquisitions. Our results reveal that, although service and non-service firms may differ in terms of industry structure, the fundamental resources that contribute to their survival are the same: education, work and life experience and adequate levels of startup financial capital. In spite of these similarities, our results did reveal industry differences in terms of exit. We found serial entrepreneurs in the service sector were more likely to exit through merger or acquisition. Conversely, intellectual property decreased the likelihood of exit through merger or acquisition for non-service firms. Thus, our findings revealed a link between human capital, industry and exit route for this sample of new firms.

FACTORS AFFECTING THE PERFORMANCE OF COURIER SERVICE INDUSTRY: A SURVEY OF COURIER COMPANIES IN KENYA

2017 ◽  
Vol 1 (1) ◽  
pp. 44
Author(s):  
Jacinta Wahu Nyaga
Keyword(s):  
Customer Service ◽  
Service Sector ◽  
Sampling Technique ◽  
Survey Study ◽  
Service Firms ◽  
Sampling Frame ◽  
Statistical Research ◽  
Individual Factor ◽  
Factors Affecting ◽  
Courier Service

Purpose: The study is an assessment of the factors affecting the performance of courier companies in Kenya.Methodology: A descriptive survey study design was used. The population of this study was 134 courier firms. The sampling frame consisting of 134 firms was obtained from the CCK website.  Stratified random sampling technique was used to select the sample. A sample of 68 firms was considered representative and they were selected by the use of the lottery method. The researcher opted for a questionnaire as a data collection tool. Data was analyzed by the use of descriptive statistics and specifically, means, frequencies and percentages. The analysis tools were simple tabulations and presentations using spreadsheets such as excel. The data was then presented using tables, charts and narratives.Results: The study findings indicate that the companies have invested heavily into the training of their employees. Thus having in place a properly trained workforce can be said to be a factor that has contributed to the success being experienced in the courier service sector. From the study it emerged that there was high motivation among employees in courier firms as evidenced by their attitude towards work itself and promotion factors. However, they were not very happy with the pay factor. It is important to note that it would have been against logical expectation if the findings on the pay issue were different. The courier service firms come out as having in place reliable and very good customer service. The companies take into considerations suggestion made by the customer and prospective customers into the designing of products and services.  ICT is another factor that attributes to the phenomenal growth of the courier service firms. Though the current state of infrastructure is bad, it seems to favor the growth of courier service firms. The courier firms have taken the challenge of poor infrastructure and turned it into an opportunity. In so doing, they have invested in motor bikes in order to beat the traffic jam challenge. This has enabled them to meet the demands of their clients increasing their popularity and hence more business.Unique contribution to theory, practice and policy: The study recommended that future statistical research taking into account regression and correlation analysis can be conducted on the effects of the noted factors on the various growth indicators such as market share, revenues and profits. Such a study would verify or repute the findings of this study. Future study can also be conducted on an individual factor identified in the conceptual framework of this study.

scholarly journals Effect on Brand Loyalty in Mobile Phone Purchasing (A Case Study In Bahawalpur, Pakistan)

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Hafiz Muhammad Wasif Rasheed ◽  
Muhammad Khalid Anser
Keyword(s):  
Mobile Phone ◽  
Brand Loyalty ◽  
Service Sector ◽  
General Purpose ◽  
Survey Method ◽  
Factors Affecting ◽  
Consumer Markets ◽  
Relationship Of ◽  
Self Administered Questionnaire

Brands are the key to sales increase in consumer markets. They make a relationship between the consumers and the company. Brand loyalty is a consumer’s preference to purchase a particular product or service at first or repeatedly in a competitive market. The general purpose of this study is to investigate the factors leading to brand loyalty in service sector. Specifically, we are concerned to observe the factors affecting brand loyalty in mobile phone purchasing in Bahawalpur, Pakistan. The sample size of 150 is taken through convenient sampling method. The survey method is used to collect the data from the respondents through self-administered questionnaire. The regression analysis approved the significant positive relationship of the proposed factors with brand loyalty. 

Digital Change and Organizational Development: Views from the Public Sector in Papua New Guinea

2005 ◽  
Vol 16 ◽  
pp. 48-58
Author(s):  
James Mosan
Keyword(s):  
Public Sector ◽  
Organizational Development ◽  
Papua New Guinea ◽  
Information And Communication Technologies ◽  
Digital Technology ◽  
Service Sector ◽  
Civil Service ◽  
Computer Mediated Communication ◽  
New Guinea ◽  
Mediated Communication

AbstractThis study explores the potential of Internet-based technology to change the nature of work in the civil service sector in Papua New Guinea (PNG, specifically to contribute towards Organisational Development (OD). Immediately following and one year after an awareness-raising civil service conference on computer-mediated communication and its potential to help develop the workplace, 23 PNG public sector employees who had attended the conference responded to a range of closed and open-ended attitude questions regarding Information and Communication Technologies (ICTs). On balance, they reported that in their experience, ICT following the conference had been relatively empowering, had enhanced organisational communication and accountability, and had helped to improve the flow of knowledge within and between public sector groups. In PNG, digital technology might help to facilitate the development of intra- and inter-organisational unit teamwork. To that extent, digital technology in the longer-term may assist not only in OD, but also in the development of capacity more generally.

scholarly journals Personal, Financial and Job-Related Factors Affecting Malaysian Employees’ Presenteeism in The Service Sector

2020 ◽  
Vol 10 (16) ◽  
Author(s):  
Husniyah Abd. Rahim ◽  
Mohamad Fazli Sabri ◽  
Fatin Farwizah Mat Rahim ◽  
Mohd. Amim Othman ◽  
Amirah Shazana Magli
Keyword(s):  
Service Sector ◽  
Related Factors ◽  
Factors Affecting
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