Association Analysis of Customer Services from the Enterprise Customer Management System

2006 ◽  
pp. 279-283 ◽  
Author(s):  
Sung-Ju Kim ◽  
Dong-Sik Yun ◽  
Byung-Soo Chang
Keyword(s):  
Association Analysis ◽  
Management System ◽  
Customer Management ◽  
Customer Services ◽  
Customer Management System

scholarly journals Design and Implementation of Customer Management System Using UML

2007 ◽  
Vol 7 (11) ◽  
pp. 59-68
Author(s):  
Won-Gyo Jung ◽  
Sang-Sung Park ◽  
Young-Geun Shin ◽  
Myoung-Hoon Kim ◽  
Dong-Sik Jang
Keyword(s):  
Management System ◽  
Customer Management ◽  
Design And Implementation ◽  
Customer Management System

Bank customer loyalty under the background of internet finance and multimedia technology

2020 ◽  
pp. 1-11
Author(s):  
Pei Pei ◽  
Yingji Li
Keyword(s):  
Customer Loyalty ◽  
Management System ◽  
Test System ◽  
Evaluation Index System ◽  
Customer Management ◽  
Multimedia Technology ◽  
Fuzzy Concept ◽  
Database Technology ◽  
Internet Finance ◽  
Customer Management System

In recent years, Internet finance has developed rapidly in China, and has attracted more and more attention. With the rise of a variety of online payment, the development of traditional commercial banks has been seriously hindered, a large number of customer resources have been lost and reduced customer loyalty. Therefore, this paper studies how to improve customer loyalty in the context of Internet Finance and multimedia technology. First of all, based on multimedia technology and fuzzy concept, this paper designs and implements the bank customer management system based on multimedia technology and fuzzy concept; secondly, it constructs the corresponding evaluation index system, and designs the relevant functions of the system according to the specific needs of customers; finally, the system is implemented by using spring open-source framework system, web, JSP, EAI and database technology. In the test phase, in order to test the performance of the designed customer management system, this paper constructs a test system. Through the customer experience of using the system and the performance of the new and old management system for comparative analysis of satisfaction, analysis of the advantages of this management system.

The Implementing of Customer Management System in E-Commerce

2012 ◽  
Vol 622-623 ◽  
pp. 1925-1928
Author(s):  
Yong Ming Li ◽  
Yan Bin Bu ◽  
Yong Liang Duan
Keyword(s):  
Work Experience ◽  
Management System ◽  
System Analysis ◽  
Customer Management ◽  
System Software ◽  
Software Analysis ◽  
Trading Company ◽  
Overall Design ◽  
Development Tool ◽  
Customer Management System

Using ASP.NET as a development tool is in order to develop this small trading company customer management system. This article appeared in recent years by trading on the domestic management system software analysis, combined with work experience, according to the software engineering approach to the small trading company customer management system, a system analysis, overall design, detailed design. Uses the popular client / server mode, select the database performance SQL, using efficient tools VISUAL STUDIO 2005, to complete the small trading company customer management system software design and development.

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

Community Medical Management System Based on SOA

2014 ◽  
Vol 539 ◽  
pp. 349-354
Author(s):  
Shu Juan Zhang
Keyword(s):  
Business Process ◽  
Service Provider ◽  
Medical Management ◽  
Management System ◽  
Service Oriented Architecture ◽  
Treatment Plan ◽  
Business Management ◽  
Customer Management ◽  
Service Oriented ◽  
Design Idea

When the business process changes, the traditional community medical management system needs to change. But SOA is based on service oriented architecture and separates the service provider and service participants, which makes the system flexible. The paper analyzes and designs the subsystem including customer management, general clinic, business management, case management and treatment plan according to the design idea of service provider and service participants in SOA system. So the community medical management system based on SOA has great reference for community medical management system in other cities.

The Research and Design of Intelligent Housing Sales Management System Based on Association Analysis

2011 ◽  
Vol 148-149 ◽  
pp. 505-508
Author(s):  
Xiao Bin Tang
Keyword(s):  
Real Estate ◽  
Association Analysis ◽  
Management System ◽  
Sales Management ◽  
Design Strategy ◽  
Decision Function ◽  
Housing Design ◽  
Intelligent Decision ◽  
Real Estate Developers ◽  
Research And Design

In order to extract house features meeting client demand in housing sales, and to provide housing design strategy for real estate developers in timely. This paper designs an intelligent housing sales management system based on association analysis, which can mine house features liked by client from these some sales transactions based on managing housing sales information. Not only has the system these functions, such as information management, information inquiry and information statistics, but also intelligent decision function, which gains house features liked by client and further providing housing design strategy for real estate developers. The main feature of the system is using the method of association analysis to mine these latent association rules of house feature. This is different from traditional housing sales management system. The operation realization of the management system indicates the intelligent housing sales management system based on association analysis is convenient and practical.

A COMPARATIVE STUDY OF TAIWANESE PRODUCTION MANAGEMENT SYSTEM WITH DIFFERENT OUTSOURCING STRATEGY

2009 ◽  
Vol 08 (02) ◽  
pp. 193-203 ◽  
Author(s):  
HUI-MING WEE ◽  
SHU-YUN PENG ◽  
CHING-CHOW YANG
Keyword(s):  
Management System ◽  
Production Management ◽  
Critical Factors ◽  
Process Change ◽  
Management Objectives ◽  
Production Management System ◽  
Customer Services ◽  
Product And Process ◽  
And Performance ◽  
Outsourcing Decision

Through an appropriate process design and outsourcing decision, enterprises are able to control critical factors and performance indices to maintain flexibility and robustness. This study uses an empirical research to investigate the performance of Taiwanese production management systems. We analyze and compare the differences between the production management system with low, middle and high outsourcing rate strategies through questionnaires. There are four critical factors which influence customer satisfaction, of which flexible capability is the most influential. Satisfied suppliers will promote a good performance within SCM, and it will improve customer services. Enterprises should cooperate with their suppliers closely in their business collaborations. The middle outsourcing rate strategy has better flexibility in product and process change. These findings give enterprises managerial insights to achieve good performance and production management objectives.

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