Bank customer loyalty under the background of internet finance and multimedia technology

2020 ◽  
pp. 1-11
Author(s):  
Pei Pei ◽  
Yingji Li
Keyword(s):  
Customer Loyalty ◽  
Management System ◽  
Test System ◽  
Evaluation Index System ◽  
Customer Management ◽  
Multimedia Technology ◽  
Fuzzy Concept ◽  
Database Technology ◽  
Internet Finance ◽  
Customer Management System

In recent years, Internet finance has developed rapidly in China, and has attracted more and more attention. With the rise of a variety of online payment, the development of traditional commercial banks has been seriously hindered, a large number of customer resources have been lost and reduced customer loyalty. Therefore, this paper studies how to improve customer loyalty in the context of Internet Finance and multimedia technology. First of all, based on multimedia technology and fuzzy concept, this paper designs and implements the bank customer management system based on multimedia technology and fuzzy concept; secondly, it constructs the corresponding evaluation index system, and designs the relevant functions of the system according to the specific needs of customers; finally, the system is implemented by using spring open-source framework system, web, JSP, EAI and database technology. In the test phase, in order to test the performance of the designed customer management system, this paper constructs a test system. Through the customer experience of using the system and the performance of the new and old management system for comparative analysis of satisfaction, analysis of the advantages of this management system.

scholarly journals Design and Implementation of Customer Management System Using UML

2007 ◽  
Vol 7 (11) ◽  
pp. 59-68
Author(s):  
Won-Gyo Jung ◽  
Sang-Sung Park ◽  
Young-Geun Shin ◽  
Myoung-Hoon Kim ◽  
Dong-Sik Jang
Keyword(s):  
Management System ◽  
Customer Management ◽  
Design And Implementation ◽  
Customer Management System

The Implementing of Customer Management System in E-Commerce

2012 ◽  
Vol 622-623 ◽  
pp. 1925-1928
Author(s):  
Yong Ming Li ◽  
Yan Bin Bu ◽  
Yong Liang Duan
Keyword(s):  
Work Experience ◽  
Management System ◽  
System Analysis ◽  
Customer Management ◽  
System Software ◽  
Software Analysis ◽  
Trading Company ◽  
Overall Design ◽  
Development Tool ◽  
Customer Management System

Using ASP.NET as a development tool is in order to develop this small trading company customer management system. This article appeared in recent years by trading on the domestic management system software analysis, combined with work experience, according to the software engineering approach to the small trading company customer management system, a system analysis, overall design, detailed design. Uses the popular client / server mode, select the database performance SQL, using efficient tools VISUAL STUDIO 2005, to complete the small trading company customer management system software design and development.

BANKACILIKTA MÜŞTERİ İLİŞKİLERİ YÖNETİMİNİN MÜŞTERİ SADAKATİNE ETKİSİ

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Fikret GÜMÜŞBUĞA
Keyword(s):  
Customer Loyalty ◽  
Random Sampling ◽  
Management System ◽  
Care Management ◽  
Sampling Method ◽  
Simple Random Sampling ◽  
Face To Face ◽  
Descriptive Research ◽  
Customer Care ◽  
Research Type

This study mainly focuses on customer care management and customer loyalty. Even though there are many experiential studies about customer care management and customer loyalty system, the lack of studies on customers in Karabük and Safranbolu locally, has leaded to focus on this study. Thus, this study mainly focuses on the influence of customer care treatments of banks in Karabük and Safranbolu on customer loyalty. Descriptive research type was used in the study. In this study simple random sampling method was used which is one of the probability sampling method, face to face surwey to all 726 participants was used for the study. As the result of the experiential study, the attendance and influence of customer care management and loyalty systems have been comparatively low, but it has been figured out that customer care management system influences customer loyalty level.

Competency management of laboratory personnel using LIMS

2020 ◽  
Vol 10 (6) ◽  
pp. 636-641
Author(s):  
Konstantin S. Varaksin ◽  
◽  
Artem S. Makarov ◽  
Alexander Y. Lyapin ◽  
◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Information Management System ◽  
Test System ◽  
Test Methods ◽  
Laboratory Activities ◽  
Resource Requirements ◽  
Laboratory Workers ◽  
Competence Test

The updated edition of the ISO/IEC 17025 standard introduced significant changes to the structure, terminology, resource requirements, processes, quality management system of testing and calibration laboratories. New requirements were established for the organization of laboratory activities – a process approach and risk-based thinking, which provides for a reduction in part of the prescriptive requirements and the introduction of requirements based on the analysis of the performance of actions. In accordance with GOST ISO IEC 17025-2019, the laboratory must authorize personnel to perform specific laboratory activities, as well as guarantee their competence. This article discusses the organization of the competence management system for the personnel of the laboratories of the organizations of Transneft system using the laboratory information management system (LIMS). The model of the process implementation has been described. It has been established that the competence test system allows you to regularly monitor the skills and knowledge of laboratory workers both in terms of the elements of the Quality Management System and in the applied measurement (test) methods. The personnel responsibility matrix implemented in LIMS regulates the powers and functionality of employees, ensuring that employees are allowed to perform work in accordance with their competence. The functions implemented in LIMS made it possible to automate the management of the competence of laboratory workers in accordance with the requirements of GOST ISO/IEC 17025-2019 and other regulatory documents.

Research on Key Technologies of College Computer Room Billing Management System

2011 ◽  
Vol 474-476 ◽  
pp. 864-869 ◽  
Author(s):  
Kun Zhang
Keyword(s):  
Management System ◽  
Design Procedure ◽  
Actual Situation ◽  
Database Development ◽  
Key Technologies ◽  
Database Technology ◽  
Billing Management ◽  
Computer Labs

According to the actual situation of some colleges, we will apply the database technology and its development principle combine the practice, follow the design procedure of database development, and design a billing management system for universities’ computer labs.

AN OIL SPILL INFORMATION MANAGEMENT SYSTEM FOR NEW ZEALAND

2005 ◽  
Vol 2005 (1) ◽  
pp. 321-328
Author(s):  
Julian Roberts ◽  
Alain Lamarche
Keyword(s):  
New Zealand ◽  
Information Management ◽  
Oil Spill ◽  
Management System ◽  
Marine Pollution ◽  
Information Management System ◽  
Response Strategy ◽  
Marine Oil ◽  
Database Technology ◽  
Oil Spill Response

ABSTRACT The Maritime Safety Authority of New Zealand (MSA) has a mandate to promote a safe and clean marine environment and to provide an effective marine pollution response capability. As part of its obligations, the MSA is responsible for the New Zealand Marine Oil Spill Response Strategy and the preparation of a National Marine Oil Spill Contingency Plan for Tier 3 spill events (Maritime Transport Act 1994, S.283). The MSA is currently working on the design of an extensive coastal information database—including information such as marine and natural resource inventories and coastal human-built infrastructures—that can be mapped in a GIS system. A customised toolset is also being developed to streamline the management of the database. The benefits of GIS-based information management systems in oil spill response have been demonstrated by a number of overseas response agencies. However, many of these rely on discrete components or only fulfil specific individual requirements, such as the provision of coastal resource information. Having reviewed these approaches, New Zealand has embarked on the development of a more integrated and comprehensive oil spill information management system that will deliver a broad range of applications and serve to provide a framework for the seamless management and reporting of all the types of data that are generated throughout the life cycle of an oil spill response. The system combines GIS and database technology. It includes field survey management support, as well as automated treatment mechanisms to produce reports and maps to support planning and operations. The system also integrates a pre-spill shoreline segmentation database. The benefits of such a system will include the recording and presentation of all types of response data that is more responsive to the needs of operational decision makers; the ability to better track the progress of spill cleanup activities in both a temporal and spatial context; and the generation of customised reports to assist in cost recovery claims on termination of response activities.

Community Medical Management System Based on SOA

2014 ◽  
Vol 539 ◽  
pp. 349-354
Author(s):  
Shu Juan Zhang
Keyword(s):  
Business Process ◽  
Service Provider ◽  
Medical Management ◽  
Management System ◽  
Service Oriented Architecture ◽  
Treatment Plan ◽  
Business Management ◽  
Customer Management ◽  
Service Oriented ◽  
Design Idea

When the business process changes, the traditional community medical management system needs to change. But SOA is based on service oriented architecture and separates the service provider and service participants, which makes the system flexible. The paper analyzes and designs the subsystem including customer management, general clinic, business management, case management and treatment plan according to the design idea of service provider and service participants in SOA system. So the community medical management system based on SOA has great reference for community medical management system in other cities.

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