Why Do People Reject Technologies: A Review of User Resistance Theories

2011 ◽  
pp. 63-86 ◽  
Author(s):  
Sven Laumer ◽  
Andreas Eckhardt
Keyword(s):  
User Resistance

Switching costs and benefits affect user resistance in project implementation: Roles of positive emotions and user traditionality

2019 ◽  
Vol 47 (7) ◽  
pp. 1-10
Author(s):  
Shan Liu ◽  
Yajun Zhang ◽  
Kaili Li ◽  
Jing Tan
Keyword(s):  
Structural Equation ◽  
Positive Emotions ◽  
Switching Costs ◽  
Equation Modeling ◽  
Hierarchical Regression ◽  
Project Implementation ◽  
Traditional Values ◽  
Costs And Benefits ◽  
User Resistance ◽  
Mediating Role

In this study we investigated how perceived switching costs and benefits influence user resistance as a major cause of information systems project implementation failure, from the perspectives of individual emotions and traditional values. We used structural equation modeling and hierarchical regression analysis to analyze data from 256 potential users of a new information system. Participants were employed by a telecom operator in China. Results indicated that positive emotions played a partial mediating role in the relationship between perceived switching costs and benefits and user resistance. Further, user traditionality moderated the influence of perceived switching costs and benefits on user resistance. These findings have theoretical implications and we suggest practical ways in which managers can alleviate user resistance.

scholarly journals Lack of Change Information and End User Grumbling: Mediating Role of Fear of Unknown and Moderating Role of Emotional Regulation

2020 ◽  
Vol 13 (3) ◽  
pp. 1-15
Author(s):  
Rida Bangash ◽  
Kausar Fiaz Khawaja ◽  
Sumayya Chughtai
Keyword(s):  
Emotional Regulation ◽  
Statistical Tests ◽  
Self Regulation ◽  
Successful Implementation ◽  
End User ◽  
User Resistance ◽  
Mediating Role ◽  
The Relationship ◽  
Moderating Role

User resistance is a complex phenomenon and is considered a major constraint towards the successful implementation and usage of information technology. Hence, in order to investigate the factors that may lead to user resistance; the current study proposes and investigates the mediating role of fear of unknown between lack of change information and end-user grumbling, and the moderating role of emotional regulation between the relationship. Emotional self-regulation theory has been used as an overarching theory that explains the research model proposed and tested in the study. Using a Quantitative approach, the survey was conducted and data was collected from 334 users of FBR systems. With the help of SPSS and MACRO PROCESS, statistical tests were conducted and links were tested. Results revealed that all hypotheses were accepted. Along with these discussions, research implications and recommendations are also provided.

Development and Psychometric Qualities of the SEIPS Survey to Evaluate CPOE/EHR Implementation in ICUs

2013 ◽  
pp. 161-179
Author(s):  
Peter Hoonakker ◽  
Randi S. Cartmill ◽  
Pascale Carayon ◽  
James M. Walker
Keyword(s):  
Systems Engineering ◽  
User Satisfaction ◽  
Critical Factor ◽  
Health It ◽  
Validity And Reliability ◽  
End User ◽  
Computerized Provider Order Entry ◽  
User Resistance ◽  
It Implementation ◽  
Show Evidence

Health Information Technology (IT) implementation can fail or meet high levels of user resistance for a variety of reasons, including lack of attention to users’ needs and the significant workflow changes induced and required by the technology. End-user satisfaction is a critical factor in health IT implementation. In this paper, the authors describe the process of developing and testing a questionnaire to evaluate health IT implementation, in particular Computerized Provider Order Entry (CPOE) and Electronic Health Record (EHR) technologies. Results show evidence for the validity and reliability of the questionnaire. The Systems Engineering Initiative for Patient Safety (SEIPS) questionnaire is easy to administer and allows researchers to evaluate different aspects of health IT implementation. Results of this research can be used for benchmarking results of future studies evaluating health IT implementation.

User Resistance to Health Information Technology

2019 ◽  
pp. 276-287
Author(s):  
Madison N. Ngafeeson
Keyword(s):  
Information Technology ◽  
Healthcare Costs ◽  
Full Range ◽  
Simple Explanation ◽  
It Adoption ◽  
Health It ◽  
User Resistance ◽  
It Implementation ◽  
Great Step

The use of information technology (IT) in healthcare to improve outcomes is now a global phenomenon. If effectively implemented and efficiently leveraged, these technologies will greatly lower healthcare costs, improve safety, and elevate the quality of health. Nevertheless, health IT implementation and adoption continues to meet challenges. Reports show that physicians, nurses, and other healthcare professionals continue to resist health IT. Researchers have proposed models to explain this notion, and till date, there still is a lack of an overarching paradigm to view the concept. Resistance is a complex phenomenon that defies simple explanation and analysis. It requires well-accepted theories or paradigms encompassing the full range of variables associated with it. Understanding and mitigating user resistance is a great step toward improving sector-wide adoption. In this chapter, the authors survey extant theories of resistance and provide a paradigmatic lens for leveraging this knowledge to practical solutions in health IT adoption.

Understanding the Business Consequences of ERP Systems

2011 ◽  
pp. 72-91 ◽  
Author(s):  
Lorraine Staehr ◽  
Graeme Shanks ◽  
Peter B. Seddon
Keyword(s):  
Resistance To Change ◽  
Radical Change ◽  
Erp Systems ◽  
Erp Implementation ◽  
User Resistance ◽  
Manufacturing Organization ◽  
Training And Support ◽  
New System ◽  
The Way

This study examines the postimplementation period of an ERP implementation in an Australian manufacturing organization, with the aim of understanding and explaining the business consequences that occurred. The description of the case is followed by an analysis using the structurational model of technology. The radical change in the way users needed to understand the business in terms of the new system, coupled with insufficient training and support postimplementation, and user resistance to change, impacted on the benefits the organization gained from the system.

Effect of authoritarian leadership on user resistance to change: evidence from IS project implementation in China

2020 ◽  
Vol 120 (10) ◽  
pp. 1813-1834
Author(s):  
Yajun Zhang ◽  
Peiran Gao ◽  
Junwei Zhang ◽  
Lu Lu
Keyword(s):  
Resistance To Change ◽  
Negative Emotion ◽  
Power Distance ◽  
Matched Pair ◽  
Project Implementation ◽  
Project Leadership ◽  
Content Type ◽  
Authoritarian Leadership ◽  
User Resistance ◽  
The Relationship

PurposeUser resistance to change has been identified as a significant cause of information system (IS) implementation failure. Previous studies have proposed antecedents of user resistance to change. However, whether project leadership (e.g. authoritarian leadership) can lead to user resistance to change remains unclear. By drawing on project leadership, affective event theory and contingency theory of leadership, the authors address this void by empirically examining whether authoritarian leadership can lead to user resistance to change through the mediation of negative emotion and whether the magnitude of this mediation depends on the power distance level.Design/methodology/approachThis study examines the authors’ research model that integrates authoritarian leadership, negative emotion, power distance and user resistance to change using data from a matched-pair survey of 278 users and their supervisors involved in IS project implementation in China.FindingsNegative emotion plays a mediating role in the relationship of authoritarian leadership and user resistance to change. In addition, power distance moderates the relationship between authoritarian leadership and negative emotion and the indirect effect of authoritarian leadership on user resistance to change in IS project implementation through negative emotion.Originality/valueThe authors’ research provides a comprehensive understanding of the antecedents of user resistance to change in IS project implementation and ultimately contributes to the IS project implementation literature and practice.

scholarly journals Patient empowerment and involvement in telemedicine

2019 ◽  
Vol 9 (8) ◽  
pp. 54 ◽  
Author(s):  
Marie Konge Nielsen ◽  
Helle Johannessen
Keyword(s):  
Geriatric Patients ◽  
Patient Empowerment ◽  
User Involvement ◽  
Private Sphere ◽  
User Resistance ◽  
Technology Products ◽  
Mechanical Approach ◽  
Patient Groups ◽  
Welfare Technology ◽  
Basic Ideas

Objective: Telemedicine is a rapidly expanding area, and this article discusses the implications of patient empowerment and user involvement in relation to frail patients. Our aim is to critique the mechanical way telemedicine is being implemented in the health sector.Methods: We present the basic ideas of empowerment and user involvement behind telemedicine, exemplifying them with a case of user resistance to telemedicine. Four logics of empowerment are employed to identify the underlying rationale in specific cases of telemedicine. The case comes from a large evaluation of new welfare technology products. The data consist mainly of written documents and an interview.Results: Telemedicine is often considered a way to increase empowerment and user involvement in healthcare. The majority of the geriatric patients in the described case refused to engage in telemedicine, preferring instead to be hospitalized. The case appeared to be driven primarily by a professional logic of empowerment. User involvement and empowerment are discussed in terms of their demands and implication for users, such as 1) intrusion on the private sphere, i.e., the home and 2) the question of the responsibility for treatment and 3) the expectation, that the capabilities and resources of patients and relatives may increase.Conclusions: Although telemedicine is acknowledged as relevant, a mechanical approach too often hampers empowerment for the patient. Some patient groups may not feel safe using telemedicine, in which case user involvement and empowerment are not possible.

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