Examining user resistance and management strategies in enterprise system implementations

2007 ◽  
Author(s):  
Tim Klaus ◽  
Stephen Wingreen ◽  
J. Ellis Blanton
Keyword(s):  
Management Strategies ◽  
Enterprise System ◽  
User Resistance

Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination

2010 ◽  
Vol 25 (1) ◽  
pp. 91-106 ◽  
Author(s):  
Tim Klaus ◽  
Stephen C Wingreen ◽  
J Ellis Blanton
Keyword(s):  
Management Strategy ◽  
Q Methodology ◽  
Large Range ◽  
Management Strategies ◽  
Enterprise System ◽  
User Resistance ◽  
Initial Investigation ◽  
User Groups ◽  
Mandatory Adoption ◽  
Q Sort

This paper is an initial investigation into types of user resistance and the management strategy expectations of users in a mandatory adoption setting. Despite its relationship to adoption, relatively little is known about user resistance. User resistance is investigated in the Enterprise System (ES) environment because the complexity and richness of ES leads users to manifest a large range of resistant behaviors and beliefs. Using Concourse Theory and Q-methodology, ES users are interviewed followed by the development of a Q-sort questionnaire, which was distributed to ES users. The results reveal eight user groups and address the management strategies preferred by each group. The results have implications for both research in the field of user resistance and adoption, and practitioners involved in system implementation.

A Vertical Approach to Knowledge Management

2012 ◽  
pp. 216-227
Author(s):  
Karsten Jahn ◽  
Peter Axel Nielsen
Keyword(s):  
Knowledge Management ◽  
Software Process ◽  
Management Strategies ◽  
Software Process Improvement ◽  
Tool Support ◽  
Enterprise System ◽  
Software Companies ◽  
Practical Concern ◽  
Management Perspective ◽  
Different Parts

Software process improvement is a practical concern in software companies today and it has been addressed in research. Part of this research has applied a knowledge management perspective. Researchers point out that two different strategies exist where a mixture is difficult to maintain: Personalization (focus on people and their collaboration) and codification (focus on documents and their accessibility). This paper addresses different knowledge management problems of a software company and how they can be alleviated. A prototype, which distinguishes between different organizational levels (e.g., software managers and software developers) and applies different knowledge management strategies, was built. It consists of a wiki and an enterprise system. This article shows how each part of the system focuses on one of the strategies and describes the differences for tool support. This combination could be beneficial because the connection between the two different parts of the prototype works. Further implications for practitioners are explained.

Breaking the Ice

2011 ◽  
Vol 13 (1) ◽  
pp. 1-14 ◽  
Author(s):  
Lindsay H. Stuart ◽  
Ulrich Remus ◽  
Annette M. Mills
Keyword(s):  
Organizational Culture ◽  
Business Processes ◽  
Project Team ◽  
Enterprise System ◽  
User Resistance ◽  
Left Behind ◽  
Student Management ◽  
The Impact ◽  
Southern University ◽  
New System

This case explores the challenges of implementing an enterprise system (ES) across a university with a diverse organizational culture. This teaching case describes the process through which Southern University sought to implement the Delta student management system (SMS) and the challenges encountered due to the university’s organizational culture. The project team ran into a change resistant culture with organizational units that enjoyed autonomy in their business processes. Rather than attend to various needs by customizing the system, the project team implemented a plain version of the system. Although this approach ensured the project team was able to complete the implementation on time and within budget, it left behind many dissatisfied users and organizational members, and created resistance within the organization toward the system. Therefore, this case provides opportunities for students to discuss the impact of organizational culture and user resistance on IS implementations as well as the merits and limitations of the strategies employed by the project team to ensure the new system was implemented on time and within budget.

User Resistance Behaviors and Management Strategies in IT-Enabled Change

2015 ◽  
Vol 27 (1) ◽  
pp. 57-76 ◽  
Author(s):  
Tim Klaus ◽  
J. Ellis Blanton ◽  
Stephen C. Wingreen
Keyword(s):  
Information Technology ◽  
Management Strategy ◽  
Large Scale ◽  
Management Strategies ◽  
Data Driven ◽  
Structured Interviews ◽  
User Resistance ◽  
System Use ◽  
Data Driven Approach ◽  
Practical Implications

Information Technology (IT) is often used in organizations as a tool to enable change. However, as organizations switch to different vendors, upgrade their systems, or implement new systems, widespread user resistance is often encountered. Resistant behaviors often occur in these large-scale system implementations because the implementation transforms the jobs of employees and mandates system use. In order to understand resistant behaviors better as well as management strategies to minimize these behaviors, this study uses a focus group and qualitative semi-structured interviews. Based on the data collection, this study first creates a resistant behavior framework and a management strategy framework using a data-driven approach. The findings from the user resistance behaviors are classified into four categories. Also, eight preferred management strategies are identified by users, which are grouped into three categories. Then, the Framework-based Theory of User Resistance is proposed, which examines the causes and moderating forces that affect resistant behaviors. The practical implications of these frameworks also are described.

A Vertical Approach to Knowledge Management

2011 ◽  
Vol 2 (2) ◽  
pp. 26-36 ◽  
Author(s):  
Karsten Jahn ◽  
Peter Axel Nielsen
Keyword(s):  
Knowledge Management ◽  
Management Strategies ◽  
Software Process Improvement ◽  
Tool Support ◽  
Enterprise System ◽  
Software Developers ◽  
Software Company ◽  
Software Companies ◽  
Practical Concern ◽  
Management Perspective

Software process improvement is a practical concern in software companies today and it has been addressed in research. Part of this research has applied a knowledge management perspective. Researchers point out that two different strategies exist where a mixture is difficult to maintain: Personalization (focus on people and their collaboration) and codification (focus on documents and their accessibility). This paper addresses different knowledge management problems of a software company and how they can be alleviated. A prototype, which distinguishes between different organizational levels (e.g., software managers and software developers) and applies different knowledge management strategies, was built. It consists of a wiki and an enterprise system. This article shows how each part of the system focuses on one of the strategies and describes the differences for tool support. This combination could be beneficial because the connection between the two different parts of the prototype works. Further implications for practitioners are explained.

Improving Speech and Language Services through Effective Time Management

1983 ◽  
Vol 14 (2) ◽  
pp. 86-91 ◽  
Author(s):  
Barbara W. Travers
Keyword(s):  
Time Management ◽  
Management Strategies ◽  
Federal State ◽  
Speech Language Pathologist ◽  
School Based ◽  
Work Area ◽  
Paper Work ◽  
Areas Of Concern ◽  
State And Local ◽  
Therapeutic Services

This paper presents strategies for increasing the effectiveness and efficiency of the school-based speech-language pathologist. Various time management strategies are adapted and outlined for three major areas of concern: using time, organizing the work area, and managing paper work. It is suggested that the use of such methods will aid the speech-language pathologist in coping with federal, state, and local regulations while continuing to provide quality therapeutic services.

A Case Study: Unique Challenges of an Adolescent Female With Autism Spectrum Disorder

2020 ◽  
Vol 5 (1) ◽  
pp. 314-325
Author(s):  
Kimberly F. Frazier ◽  
Jessica Collier ◽  
Rachel Glade
Keyword(s):  
Autism Spectrum Disorder ◽  
Cognitive Abilities ◽  
Social Cognitive ◽  
Social Performance ◽  
Management Strategies ◽  
Autism Spectrum ◽  
Spectrum Disorder ◽  
Self Management ◽  
Adolescent Female ◽  
Social Thinking

Background The aim of this study was to determine the clinical efficacy of combining self-management strategies and a social thinking approach to address the social performance and executive function of an adolescent female with autism spectrum disorder. Method This research examined the effects of a social knowledge training program, “Think Social,” as well as strategies to improve higher order cognitive abilities. Results and Conclusion Although quantitative improvement was not found, several qualitative gains in behavior were noted for the participants of this study, suggesting a benefit from using structured environmental cues of self-management strategies, as well as improved social understanding through social cognitive training.

Understanding Limited Use of Amplification in Infants and Children Who Are Hard of Hearing

2015 ◽  
Vol 25 (1) ◽  
pp. 15-23 ◽  
Author(s):  
Ryan W. McCreery ◽  
Elizabeth A. Walker ◽  
Meredith Spratford
Keyword(s):  
Hard Of Hearing ◽  
Hearing Aid ◽  
Management Strategies ◽  
Infants And Children ◽  
Future Research ◽  
Research Needs ◽  
Case Examples ◽  
Hearing Aid Use ◽  
Wide Range ◽  
In Infants And Children

The effectiveness of amplification for infants and children can be mediated by how much the child uses the device. Existing research suggests that establishing hearing aid use can be challenging. A wide range of factors can influence hearing aid use in children, including the child's age, degree of hearing loss, and socioeconomic status. Audiological interventions, including using validated prescriptive approaches and verification, performing on-going training and orientation, and communicating with caregivers about hearing aid use can also increase hearing aid use by infants and children. Case examples are used to highlight the factors that influence hearing aid use. Potential management strategies and future research needs are also discussed.

23: Renal Arterial Injuries: A Single Center Analysis of Management Strategies and Outcomes

2007 ◽  
Vol 177 (4S) ◽  
pp. 9-9
Author(s):  
Ephrem O. Olweny ◽  
Sean P. Elliott ◽  
Thomas X. Minor ◽  
Jack W. McAninch
Keyword(s):  
Management Strategies ◽  
Single Center ◽  
Arterial Injuries
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