scholarly journals Business Intelligence and the Public Management of Destinations: The View of DMOs

2022 ◽  
pp. 417-422
Author(s):  
Francisco Femenia-Serra ◽  
Aurkene Alzua-Sorzabal ◽  
Aitziber Pousa-Unanue
Keyword(s):  
Decision Making ◽  
Data Analysis ◽  
Data Management ◽  
Business Intelligence ◽  
Public Management ◽  
Critical Factors ◽  
The Public ◽  
Management Processes ◽  
Destination Management Organizations ◽  
The Relationship

AbstractBusiness intelligence (BI) has become a priority for destination management organizations (DMOs) that have implemented solutions to improve their decision-making and data management processes. However, not all BI initiatives have fulfilled the expectations. This paper presents an analysis of a series of interviews with DMOs in Spain, offering a snapshot of their satisfaction with BI and the relationship between these applications and decision making at destinations. The results suggests that one of the reasons for failure is the lack of understanding of the critical factors that define the success of BI applications. Moreover, the findings offer a novel vision of how destinations are progressively leveraging the opportunities that advanced data analysis offers, but also reveal why managers find manifold difficulties in implementing these systems. These results pose several implications for DMOs.

scholarly journals Areas of Research on the Development of the Tourist and Recreational Sphere as an Object of Public Administration

2021 ◽  
pp. 147-154
Author(s):  
N. Boretskaya ◽  
◽  
G. Krapivina ◽  
Keyword(s):  
Decision Making ◽  
Public Administration ◽  
The Public ◽  
State Management ◽  
Management Processes ◽  
Separate Area ◽  
Multiplier Effect ◽  
Public Consciousness ◽  
Strategic Goals ◽  
The Impact

In the article, the problem of determining the directions of research of the development of the tourist and recreational sphere as an object of public administration acquires further theoretical and methodological substantiation. The directions of improving the mechanisms of decision-making by state bodies for the development of the tourist and recreational sphere are formulated on the basis of the introduction of a systematic approach, digitization and modeling. The efforts of state bodies to form the structure of the market in order to study and analyze the impact of public administration and regulation on the realities of the tourist and recreational sphere and the proposals of tourist and recreational products that affect the public interest in them on the part of consumers of tourist services are a separate area of scientific research in tourism. -recreational sphere as an object of public administration and decision-making mechanisms by state bodies for the development of tourist and recreational territories It is shown that the processes of using tourist and recreational resources and diversification of the economy are positively influenced by the intersectoral nature of the tourist and recreational sphere due to the multiplier effect for related sectors of the economy of the territories, directly involved in the tourist services served by consumers. It has been proved that a city characterized by a significant territorial concentration of labor, consumers, related industries and services is very attractive for the activities of enterprises in the tourism and recreation sector in terms of minimizing costs, and it is expedient in determining the role and mechanisms of government influence on the development of the tourism and recreation sector. and the formation of strategic goals for the development of a regime for promoting their development is the study of the tourist and recreational market of the territory. The development of the regional and local tourist and recreational sphere is greatly facilitated by the transformation in the public consciousness of the concept of free time, i.e. changes in the behavior of consumers of tourism services in relation to specific settlements or the region as a whole. The main goal of the qualitative improvement of state management of the development of the tourist and recreational sphere is to increase its openness, spread goodwill towards the population, accelerate management processes, effectively solve problems, increase the mobility of workers in tourist and recreational enterprises and their satisfaction with work.

scholarly journals THE CHALLENGES FOR THE IMPLEMENTATION OF A GENDER-ORIENTED APPROACH TO BUDGETING IN UKRAINE: WHAT CAN BE IMPROVED?

2021 ◽  
Vol 7 (2) ◽  
pp. 101-109
Author(s):  
Anna Karpych ◽  
Nataliia Miedviedkova
Keyword(s):  
Gender Equality ◽  
Gender Stereotypes ◽  
Financial Management ◽  
Public Management ◽  
Primary Data ◽  
The Public ◽  
Secondary Sources ◽  
Public Financial Management ◽  
The Relationship ◽  
Oriented Approach

The purpose of this article is to identify the obstacles which emerge on the way of the implementation of a gender-oriented approach to budgeting in Ukraine and hinder the promotion of this approach within the public financial system as well as to give recommendations on the possible ways to eliminate them from Ukrainian public financial management. Methodology. The article is based on a review of existing academic literature and on the analysis of secondary sources (mainly, government and non-government reports and publications). The results of the research show that the main barriers for the application of a gender-oriented approach to budgeting in Ukraine are, among others, dominance of gender stereotypes, the lack of funds for gender initiatives, insufficient understanding of the relationship between gender equality and public policy, the low level of awareness of civil servants and officials regarding the policy of gender equality. The overview of the best international practices in the integration of gender aspects in budgeting helped authors identify prior tasks for ensuring effectiveness of a gender-oriented approach to budgeting in modern conditions. Based on the obtained findings, the recommendations were provided; they include the measures to reduce gender gaps and suggested methods for modification of a gender-oriented approach to budgeting. Research limitations/implications. The authors did not study the underlying reasons for the emerging problems for the application of a gender-oriented approach to budgeting. Also, the research was based only on the review and analysis of secondary sources, thus, primary data collection techniques were omitted. Practical implications. The findings are likely to be useful for researchers and public sector practitioners both in Ukraine and abroad to gain knowledge on the implementation of a gender-oriented approach to budgeting. The developing countries may investigate the case of Ukraine and prepare for the similar challenges and problems adjusting the practice of implementation of a gender-oriented approach to budgeting according to their conditions and model of public management system. Value/originality. The article contributes to the discussion about the challenges for the effective implementation of a gender-oriented approach to budgeting in order to strengthen the public financial management in modern Ukraine.

G2C Marketing

2014 ◽  
pp. 67-84
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

G2C Marketing

2015 ◽  
pp. 2183-2199
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

An Assessment of Lean Communication at a Nuclear Power Plant

2015 ◽  
pp. 118-146 ◽  
Author(s):  
Edem G. Tetteh ◽  
Yao Amewokunu
Keyword(s):  
Power Generation ◽  
Regression Analysis ◽  
Nuclear Power ◽  
Critical Factors ◽  
Process Data ◽  
The Public ◽  
Or Groups ◽  
Efficient Communication ◽  
The Relationship ◽  
Common Understanding

Communication is the sharing of information between individuals or groups to reach common understanding or goals. Ensuring effective and efficient communication is important when dealing with complex structures such as a nuclear power generation environment. This calls for a need for partnership and dialogue between major stakeholders in government, industry, employees, and the public at large. Even though communication can alarm people to seek safety, it can be used to calm employees as well as generate a sense of urgency. This chapter uses a survey to investigate the relationship between communication and 13 critical factors of lean management principles in an organization where safety is the fundamental component of the process. Data was collected and analyzed using Pearson's correlation coefficient and regression analysis. The results show that friendliness, willingness, guarantee, criticism, self-esteem, and acceptance are positive predictors of a lean communication while responsibility is negative.

ISSUES AND CHALLENGES IN BUSINESS INTELLIGENCE CASE STUDIES

2016 ◽  
Vol 78 (8-2) ◽  
Author(s):  
Azizah Abdul Rahman ◽  
Nooradilla Abu Hasan ◽  
Norminshah A. Lahad
Keyword(s):  
Decision Making ◽  
Data Management ◽  
Case Studies ◽  
Business Intelligence ◽  
Qualitative Method ◽  
User Acceptance ◽  
Three Dimensions ◽  
Implementation Project ◽  
Organization Process ◽  
The Impact

Business Intelligence (BI) has embarked on decision-making setting. This has influenced many organizations from different industries that are located in diverse regions to implement BI. Critical Successful Factors (CSF) becomes the guideline for the implementer to adopt BI successfully. However, lack of BI knowledge and weak consideration of BI CSF led to the failure of BI implementation project. Several issues and challenges have been identified during the BI implementation. In addition, other researchers rarely discussed this subject. Thus, the objective of this paper is to recognize the issues and challenges on BI implementation. Through qualitative method, BI practices systematically described the purpose of BI execution on selected organizations, industries and regions. It has given the path towards the issues and challenges of BI implementation. The identified issues and challenges are defining the business goal, data management, limited funding, training and user acceptance as well as the lack of expertise issues. The findings categorized the issues and challenges into three dimensions of CSF for BI implementation, which are Organization, Process and Technology dimension. Limitation in this study requires future researchers to study in details of these issues and challenges including the solutions and the impact of BI implementation.

scholarly journals ADMINISTRACIÓN PÚBLICA Y REFORMAS JURÍDICAS: ¿HACIA DÓNDE VA LA BUROCRACIA? (PUBLIC ADMINISTRATION AND LEGAL REFORMS: WHERE IS THE BUREAUCRACY GOING?)

2021 ◽  
Vol 1 (16) ◽  
pp. 54-77
Author(s):  
Luis Fernando Villafuerte Valdés ◽  
Dulce Yaneth López Romero
Keyword(s):  
Decision Making ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
The Public ◽  
Legal Reforms ◽  
New Public ◽  
Toma De Decisiones

Resumen: El objetivo del artículo es reflexionar teóricamente acerca de la transformación del modelo de administración pública en México, en el que se marca un retorno hacia la vieja burocracia tradicional. Primero, analizamos las principales teorías de la administración pública, tales como la burocracia tradicional, así como la nueva gestión pública. Luego hacemos referencia al neopopulismo y la reavivación de las prácticas de la burocracia tradicional. Concluimos que es fallida la involución en el modelo de administración pública toda vez que ya no contamos con la abundancia de recursos que se tenían en la década de los setentas, tales como el petróleo. También, es posible concluir que este retroceso en el modelo de administración pública no se apega estrictamente al modelo weberiano, toda vez que no hay cumplimiento de la racionalidad administrativa, sino que destacan el autoritarismo, la centralización en la toma de decisiones y el patrimonialismo.Abstrac: The objective of the article is to reflect theoretically about the transformation of the public administration model in Mexico, in which a clear return to the old model of traditional bureaucracy is visualized. First, we analyze the main theories of public administration, such as traditional bureaucracy and new public management. Then we refer to neopopulism and the revival of the practices of the old traditional bureaucracy. We conclude that the involution in the public administration model is failed since we no longer have the abundance of resources that existed in the seventies, such as Petroleum. Also, it is possible to conclude that this setback in the public administration model does not strictly adhere to the Weberian model, since there is no compliance with administrative rationality, highlighting authoritarianism, centralization in decision-making and patrimonialism.

scholarly journals Do NPM Strategies Lead to Negative Organizational Behavior? Lessons from the Differential Effects of Contracting Out on Voluntary Turnover

2021 ◽  
Vol 7 (3) ◽  
pp. 369-389
Author(s):  
Gyeo Reh Lee
Keyword(s):  
Public Sector ◽  
Organizational Behavior ◽  
Public Management ◽  
New Public Management ◽  
Indirect Costs ◽  
Voluntary Turnover ◽  
Contracting Out ◽  
The Public ◽  
Public Workforce ◽  
The Relationship

While public sector organizations have increasingly utilized New Public Management (NPM) strategies as a means of increasing the values of the market, a growing body of literature suggests that market-based reforms may generate indirect costs associated with negative organizational behaviors in the public sector. Focusing on probable consequences of government contracting out for the public workforce, this study examines the relationship between contracting out and voluntary turnover relying on a panel data of U.S. federal agencies from 2010 to 2017. The results present that contracting activity is associated with voluntary quits in the opposite direction depending on the level of job satisfaction. This finding disentangles the previous discussion on the relationship between NPM strategies and employee behavior.

scholarly journals Evaluation of application of new decision-making methods in selected companies: the use of business intelligence in practice

ACC Journal ◽  
2020 ◽  
Vol 26 (2) ◽  
pp. 29-40
Author(s):  
Petra Kašparová
Keyword(s):  
Decision Making ◽  
Data Analysis ◽  
Business Intelligence ◽  
Questionnaire Survey ◽  
Human Life ◽  
Utilization Rate ◽  
Decision Making Process ◽  
Short Introduction ◽  
Business Decision

Growing pressure on increasing decision-making speed in all spheres of human life is one of the basic phenomena of today. Immediately after the first wave of the coronavirus pandemic, we can consider the ability of making good decisions quickly as one of the most important aspects of our being. The main objective of this article is to find out the utilization rate of several basic decision-making approaches in selected companies with an emphasis on newly used methods such as data analysis and business intelligence tools. The first part of the article presents a short introduction of the decision-making process and an overview of hitherto known and used tools facilitating the whole procedure. The submitted study of available literature leads to the presentation of own classification of the most widely used decisionmaking methods. Based on a questionnaire survey, in the second section, the pilot research examines the involvement of five different groups of methods in business decision-making, such as intuition and previous experiences, consultation with colleagues, data analysis (historical), MCDM methods and consultation with experts. Afterwards, the most common obstacles that employees must face in introducing new tools have been identified. In general, the results show that time and the associated pressure on decision-making speed play a crucial role in the decision-making process.

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