Factors influencing Travellers’ e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination

Author(s):  
Giacomo Del Chiappa ◽  
Stefano Dall’Aglio
2022 ◽  
pp. 240-256
Author(s):  
Eleni Michopoulou ◽  
Aleksandra Siurnicka ◽  
Delia Gabriela Moisa

The importance of destination image in film tourism has been recognized by scholars and practitioners. However, despite a large number of research papers related to the destination image within the field of film tourism, several issues remain unclear. This chapter provides insights into how movies influence the featured destination's image by focusing on specific film tourists' perceptions, their motivations, and emotional relation to the movies. The chapter begins by offering a film tourism definition followed by film tourist typology with the context of film fans. Then, factors influencing film tourism destination image are examined, in particular destination marketing activities, film-specific factors, and destination attributes. Two case studies will also be provided to better showcase the findings from the literature review. Theoretical and practical implications are also presented.


Author(s):  
Somaye Mahmoudi ◽  
Bahram Ranjbarian ◽  
Saeed Fathi

2019 ◽  
Vol 10 (1) ◽  
pp. 266
Author(s):  
Maria Magdalena BATE’E ◽  
Syah Abadi MENDROFA ◽  
Yamolala ZEGA ◽  
Syukur Kasieli HULU ◽  
LELYSO LELYSO ◽  
...  

This research aims to investigate the factors influencing the rate of foreign tourists’ visit to tourism destination in North Sumatra, Indonesia. The data were collected using observation, interview, documentation study and questionnaires. The data were analysed using multiple linear regression analysis. The findings of the study indicated that the ancillary facilities are the dominant factor influencing tourists’ visit to tourism destination in North Sumatera. The factors of service quality and facilities and infrastructures provide negative influence on tourists’ visit to tourism destination.


1970 ◽  
Author(s):  
I Ketut Surya Diarta ◽  
I Gde Pitana ◽  
Nyoman Darma Putra ◽  
Agung Suryawan Wiranatha

Globally, competition among tourism destinations is more stringent in getting foreign tourists, including Bali. One effort to win the competition is increasing destination brand equity through maintaining its influencing factors and gaining tourist positive behavior toward destination. This effort, in long run, will increase and stabilize destination revenue and sustainability. This research aims to analyze factors influencing brand equity of Bali as a tourism destination. This research was conducted in Bali’s five major tourism objects. The 240 foreign tourists were chosen as respondents through convenience sampling technique. Data were analyzed using factor analysis. The results showed that factors that significantly influenced Bali brand equity were: symbolic and experiential benefit factor, direct and indirect destinations attributes, destination reliability and tangibility, assurance and empathy, brand destinations recognition and recall, destinations common psychological attributes, destination common functional attributes, unique functional attributes, behavioral loyalty, destination awareness, and attitudinal loyalty. Given the fluctuative nature of brand equity, Bali needs a consistent effort to maintain or to enhance brand equity of Bali as a tourism destination. Maintaining the dominant factors that influence the strength of brand equity can be used as a basis to develop destination branding strategy to expand market segment,  choose the right target market, and anchoring destination position in world market competition.


2018 ◽  
Vol 7 (4) ◽  
pp. 414-425
Author(s):  
Feni Ermawati ◽  
Dorojatun Prihandono

This study aims to examine the Tourist Loyalty in one tourism destination which is related to some variables such as Destination Image, Push Motivation, Pull Motivation And Tourist Satisfaction. The model used in this research is developed based on the existing literature. This research examines ten hypothesis of factors influencing the Tourist Loyalty in a tourism destination by the structures questionnaire which involve visitors of Dieng Plateau, Wonosobo regency. The result of the double regression analysis showed that (1) Destination Image, Push Motivation, and Pull Motivation directly influence Tourist Satisfaction; (2) Destination Image, Push Motivation, and Tourist Satisfaction directly influences the Tourist Loyalty (3) Pull Motivation does not influence directly toward Tourist Loyalty; (4) Destination Image, Push Motivation, and Pull Motivation influences the Tourist Loyalty by being mediated by Tourist Satisfaction. This research is expected to provide theoretical insights for next researchers and provide guidance for tourism management as an indicator in planing some efforts related to the development of the right tourism objects influencing the Tourist Loyalty.


Author(s):  
Bahram Ranjbarian ◽  
Saeed Fathi ◽  
Somaye Mahmoudi

2021 ◽  
Author(s):  
Zaleha Mohamad ◽  
◽  
Zaliha Zainuddin ◽  
Wan Nurdiyana Wan Mahyuddin ◽  
Khyrizan Abu Jalil ◽  
...  

This study examined factors that influence the intention of tourists to select a tourism destination. Data quantitative was collected from tourists across Peninsular Malaysia. A frequency, percentage, and mean analysis were used to identify the specific respondent’s view. The variables assessed in this study, including tourism tendencies, coastal tourism, sustainable coastal tourism, accommodation, and demographic profile. The result showed that the majority of respondents choose Sumai Hotel & Apartment for religious purposes. In addition, the English-speaking staff, interesting places nearby, and transportation were the top three reasons why they choose to stay in Sumai Hotel & Apartment Sdn. Bhd.


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