A Framework for Customer-Oriented Solution Applied to the Tourism Sector

Author(s):  
Firmino Oliveira da Silva
Keyword(s):  
Author(s):  
Sofyan Sofyan ◽  
◽  
Dian Kagungan ◽  
Nana Mulyana ◽  
◽  
...  

Lampung is one of the provinces that has a considerable tourism potential in which each region has tourism potential with its own unique attraction in South Lampung regency. However, the Tsunami disaster that struck the coastal areas of Banten and South Lampung on 22 Desemeber 2018, impacted the decline in the number of tourists visiting the archipelago and abroad to tourist destinations by the end of year 2018. Based on the problems raised above, the purpose of this research is to describe and analyze the strategy conducted by the Tourism and culture Office of South Lampung Regency in the effort to develop tourism sector in South Lampung district after Tsunami disaster. This type of research is qualitative research with a descriptive approach. The research informant is determined purpossive. Data collection techniques are conducted with observations, interviews and documentation. Data analysis techniques are carried out with data reduction, data presentation, drawing conclusions and data triangulation. Data is presented and in a descriptive analysis. Based on the results of the research is known that the Tourism and culture Department of South Lampung district has a strategy to develop tourism potential in South Lampung regency. In determining a strategy for tourism development in South Lampung District after the Tsunami disaster pay attention to four basic factors. These four factors are strengths, weaknesses, opportunities and threats with some sectors involved in the tourism development process. The conclusion of this research is based on the SWOT anilisis which produces four strategies i.e. SO strategy, WO Strategy, Strategy ST, and WT strategy


2017 ◽  
Vol 22 (1) ◽  
pp. 23-29
Author(s):  
Leorista Milliardo

This study was conducted with the aim of identifying the factors affecting economic growth in ASEAN member countries during the period of 2005 - 2014, with the countries sampled in this study were six countries namely Indonesia, Singapore, Malaysia, Thailand, Philippines, Vietnam, Cambodia and Laos. The method of analysis used is the method of Data Panel Regression and Fixed Efect estimation model by using analytical tool to help process data is Eviews 7 program. While data used is panel data from eight ASEAN countries covering 10 year periods. The result of analysis shows that the acceptance of International Tourism Sector and Foreign Direct Investment has positive and significantinfluenceto the economic growth in eight ASEAN countries while the Labor Force is inconclusive. The study also found that Export of Goods and Services had a negative and significanteffect on economic growth.


2016 ◽  
Vol 4 (4) ◽  
pp. 43
Author(s):  
Lennora Putit ◽  
Mazzini Muda ◽  
Ainul Nadzirah Mahmood ◽  
Nor Zafirah Ahmad Taufek ◽  
Norhayati Wahib

An increasing demand for Islamic tourism has driven the concept of a ‘Halal’ (or permissible) friendly hotel into another level of business insight within the consumers’ travel market. The concept via its unique value proposition has rapidly become very attractive not only to Muslim tourists, but also to non-Muslim tourists globally. This study aims to examine the relationship linking ‘Halal’ friendly hotel attributes and customer satisfaction. Using purposive sampling, a total of 410 survey questionnaires were distributed to targeted respondents with only 323 usable feedbacks and used for data analysis. Regression results revealed that four main “Halal-friendly hotel” attributes have significant relationships with customer satisfaction. These include prayer facilities, Halal food, Islamic dress code and general Islamic morality. Of these four attributes, prayer facilities proved to have the most significant impact on customer satisfaction. Findings and managerial implications were further discussed in this article.


2017 ◽  
Vol 12 (2) ◽  
Author(s):  
Rima Gupta ◽  
S. K. Sharma
Keyword(s):  

2020 ◽  
Vol 4 (3) ◽  
pp. 86-90
Author(s):  
N.T. Sattarova ◽  

One of the important issues of today is the development of the tourism industry with great potential for solving in the near future.The development of the tourism sector will create new jobs, diversify the economy,accelerate the development of regions, increase foreign exchange earnings, increase incomes and living standards


2020 ◽  
Vol 2 (3) ◽  
pp. 70-78
Author(s):  
Aziza Karimova ◽  
◽  
Shaxzoda Sobirova

This article discusses the role of the tourism industry in the development of the country's economy and the problems associated with the sources of financing for this activity. There are also proposals, the introduction of which would contribute to the solution of existing problems.


2018 ◽  
Vol 9 (17) ◽  
Author(s):  
Erika Onuferová ◽  
Veronika Čabinová

The aim of presented paper was to create and subsequently apply the Modified 3D Creditworthy Model (MCWM) of performance reflecting sectoral characteristics and financial specificities of the selected sample of Slovak tour operators over the years 2013 – 2017. The intention of this research study was to implement the key financial indicators and appropriate prediction models into both dimensions of the traditional 2D Creditworthy Model of performance and to supplement its third dimension applying the selected modern assessment methods – the Economic Value Added and the Return On Net Assets as we consider them to be one of the most important indicators of future success and company's financial growth. This modification will help to better identify the current financial position of tour operators and more accurately identify causes that hinder the development of financial performance of the selected sample of enterprises. However, after adjusting the upper and lower quartile averages of a particular industry, this methodology is applicable in the wider context of enterprises, not only those operating in the tourism sector.


2020 ◽  
Vol 2020 (4) ◽  
pp. 40-52
Author(s):  
Aleksey Beleychenko ◽  
Vladimir Averchenkov

This research examined the problems of the tourism sector of the economy, that was described from the perspective of potential informatization. The features of the tourism industry functioning were reflected, some proposals were put forward regarding the design and development of an automated management system, and the geographical affiliation of the research areas were indicated. The tourist and recreational complex was proposed to understand as a separate component of the tourism industry, and was accordingly accepted as the object for the projected automated system. The authors had refined the formulation of the term "tourist and recreational complex" as a complex socio-economic system based on the problems and possibilities of it’s informatization. Sufficient attention was paid to the identification of the characteristic features of the tourist and recreational complex, to the designation and addition of its functions, to the possibilities and difficulties of formalization. Some features and problems of the designing an automated control system were described in this research, there were also suggests about its conceptual structure, and outlines the for further research. Special attention was paid to the developing of the automated system for managing the tourist and recreational complex, based on the requests, needs and capabilities of its three main groups of users: regional (district) management, business and guests (tourists, recreants).


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