scholarly journals Participatory Design as the Temporal Flow of Coalescing Participatory Lines

Author(s):  
Niall Hayes ◽  
Lucas D. Introna ◽  
Noel Cass

AbstractThis paper argues that the existing literature on participatory design (PD) tends to focus on frontstage design interactions (workshops, participants, methodologies, techniques, etc.) to facilitate PD ‘here and now’—referred to as the interactional approach. In contrast, the paper proposes to contribute to an evolving literature, referred to as the transformational approach, that takes a more longitudinal line and which attends to both the frontstage and backstage within an extended temporal frame. To do this the paper draws on the work of the social anthropologist Tim Ingold, in particular, his concept of the happening of ongoing life as a bundle of flowing lines. The paper argues that PD becomes possible when ongoing participation is conceived of as a set of corresponding (or coalescing) and conditioning lines of flow—each line with its own history, attentionality, rhythms, tempos and so forth. To illustrate what this reorientation might mean for PD the paper draws on an in-depth action research study of a PD initiative that sought to develop a digital service to address loneliness and social isolation in a rural location in the UK. The paper explores how project members, individual participants, non-governmental organisation, government representatives, evaluators and funders co-responded to each other (or not) as they engaged, or became implicated, in the PD process. The paper concludes with some practical implications of what such an Ingoldian reorientation might mean for the ongoing development of PD as a transformational methodology.

Author(s):  
Göran Goldkuhl ◽  
Par J. Agerfalk

There are many attempts to explain success and failure in information systems. Many of these refer to a purported socio-technical gap. In this paper we develop an alternative approach that does not impose such a strong dichotomy, but regards social and technical rather as dimensions along which to study workpractices. The developed theory involves not only the “social” and “technical” constructs but also other generic ones, namely “instrumental”, “semiotic” and “pragmatic”. We call this theory socio-instrumental pragmatism. To illustrate the theoretical concepts introduced, we use an example brought from an extensive action research study including the development of an information system in eldercare, developed through a participatory design approach.


2019 ◽  
Vol 11 (1) ◽  
pp. 50-59 ◽  
Author(s):  
Jos Lemmink ◽  
Iva Franzelova ◽  
Maria Säaksjärvi ◽  
Kristina Heinonen

PurposeNowadays, customers have big chunks of information on their smartphones and can acquire information and make decisions rapidly, oftentimes with the use of specific apps. Most of the research on this topic to date has been conducted from the perspective of the provider, or the company, therefore missing the value that is created with these apps in the customer’s own domain according to the customer-dominant logic (CDL) approach.Design/methodology/approachAs compared with prior research, CDL requires a different type of research that is much more inclined towards customers and specific circumstances. This paper is positioned within CDL (Heinonen and Strandvik, 2015) and aims to quantitatively explore app usage in different customer contexts.FindingsSeven apps were tested in two different usage contexts: a social vs an individual context and a calm vs dynamic context. It was found that for the social vs individual context there was no difference; thus, managers should not pay too much attention to whether the user of the digital service is in a social context. For the calm vs dynamic social context, it was found that customers’ satisfaction, enjoyment, pleasure and their overall rating of an app were higher when the customer as in a tranquil vs dynamic context.Research limitations/implicationsThe proposed method provides a highly relevant way to approach app development from a CDL perspective.Practical implicationsThese findings provide evidence that context matters and that we should study customer behavior from a more integral and detailed perspective as has been advocated by CDL.Social implicationsApp research should incorporate a customer focused approach. This means that not only the customers’ needs need to be considered. The circumstances and context in which apps are used are highly relevant as well.Originality/valueThis research uses a CDL approach to provide evidence about the consequences for app usage and satisfaction and shows the necessity of incorporating specific circumstances, customer experience and usage variables to a larger extend than has been advocated in the past.


2015 ◽  
Vol 19 (4) ◽  
pp. 159-164
Author(s):  
Jonathan Collie

Purpose – The purpose of this paper is to explore the value, often overlooked, inherent within a society where people are living longer, healthier and more productively than ever before. Design/methodology/approach – This paper is a summary of the activities, achievements and objectives of “The Age of No Retirement” movement for social change since its inception on 1st October 2014. Findings – The spectacular demand for new thinking and design-led action across all sectors of society to break down the ageist stereotypes that are impeding age-neutral societal progress in the UK. Practical implications – Communities, employers, individuals – EVERYONE – can begin to harness the incredible power of the Xtra 10 (the extra ten years of healthy life expectancy that modern generations can now expect – in the middle of their lives!). Social implications – The social implications are almost limitless – for a new era of over-50 makers, designers, entrepreneurs, workers, leaders, learners, teachers, doers, intergenerational catalysts, etc., the list goes on. Originality/value – The Age of No Retirement is a design-led social enterprise that is driving new thinking in the Age space.


2009 ◽  
pp. 2341-2354
Author(s):  
Göran Goldkuhl ◽  
Pär J. Ågerfalk

There are many attempts to explain success and failure in information systems. Many of these refer to a purported sociotechnical gap. In this article we develop an alternative approach that does not impose such a strong dichotomy, but regards social and technical rather as dimensions along which to study workpractices. The developed theory involves not only the “social” and “technical” constructs, but also other generic ones, namely “instrumental,” “semiotic,” and “pragmatic.” We call this theory socio-instrumental pragmatism. To illustrate the theoretical concepts introduced, we use an example brought from an extensive action research study including the development of an information system in eldercare, developed through a participatory design approach.


2020 ◽  
Vol 63 (1) ◽  
pp. 147-156
Author(s):  
Sam Middlemiss

Purpose This paper aims to summarise current law dealing with third party harassment in workplaces in the UK and make recommendations for improving law. Design/methodology/approach Review of case law, articles etc. Findings It is found that the current law is inadequate and unclear, and in dire need of reform. Research limitations/implications This research study will be useful for trade unions and employers and employees and workers. Practical implications This study supports the cause of reform of the law. Originality/value To the best of the author’s knowledge, this study is an original piece of work.


2008 ◽  
pp. 2252-2264
Author(s):  
G. Goldkuhl ◽  
P. J. Agerfalk

There are many attempts to explain success and failure in information systems. Many of these refer to a purported sociotechnical gap. In this article we develop an alternative approach that does not impose such a strong dichotomy, but regards social and technical rather as dimensions along which to study workpractices. The developed theory involves not only the “social” and “technical” constructs, but also other generic ones, namely “instrumental,” “semiotic,” and “pragmatic.” We call this theory socio-instrumental pragmatism. To illustrate the theoretical concepts introduced, we use an example brought from an extensive action research study including the development of an information system in eldercare, developed through a participatory design approach.


2018 ◽  
Vol 17 (4) ◽  
pp. 224-237 ◽  
Author(s):  
David Patton

Purpose Whilst drug use appears to be common amongst university students, the purpose of this paper is to move beyond mere drug prevalence, and use the six dimensions of normalisation to better understand the role and place drugs play in the lives of university students. Design/methodology/approach In total, 512 students completed a student lifestyle survey. Findings A differentiated normalisation is occurring amongst different student groups; the social supply of drugs is common, and some users are “drifting” into supply roles yet such acts are neutralised. Students are “drug literate” and have to navigate drugs, and their consumption, availability and marketing, as part of their everyday student life. Practical implications Student drug use is not homogenous and very little is known about the nuances and diversity of their use/non-use beyond prevalence data. Qualitative studies are needed to better understand the processes of differentiated normalisation and social supply. Originality/value This is the first study in the UK to use the six dimensions of normalisation amongst a sample of university students.


2013 ◽  
Vol 10 (4) ◽  
pp. 769-784 ◽  
Author(s):  
Estella Tincknell

The extensive commercial success of two well-made popular television drama serials screened in the UK at prime time on Sunday evenings during the winter of 2011–12, Downton Abbey (ITV, 2010–) and Call the Midwife (BBC, 2012–), has appeared to consolidate the recent resurgence of the period drama during the 1990s and 2000s, as well as reassembling something like a mass audience for woman-centred realist narratives at a time when the fracturing and disassembling of such audiences seemed axiomatic. While ostensibly different in content, style and focus, the two programmes share a number of distinctive features, including a range of mature female characters who are sufficiently well drawn and socially diverse as to offer a profoundly pleasurable experience for the female viewer seeking representations of aging femininity that go beyond the sexualised body of the ‘successful ager’. Equally importantly, these two programmes present compelling examples of the ‘conjunctural text’, which appears at a moment of intense political polarisation, marking struggles over consent to a contemporary political position by re-presenting the past. Because both programmes foreground older women as crucial figures in their respective communities, but offer very different versions of the social role and ideological positioning that this entails, the underlying politics of such nostalgia becomes apparent. A critical analysis of these two versions of Britain's past thus highlights the ideological investments involved in period drama and the extent to which this ‘cosy’ genre may legitimate or challenge contemporary political claims.


2021 ◽  
pp. 026858092199450
Author(s):  
Nicola Maggini ◽  
Tom Montgomery ◽  
Simone Baglioni

Against the background of crisis and cuts, citizens can express solidarity with groups in various ways. Using novel survey data this article explores the attitudes and behaviours of citizens in their expressions of solidarity with disabled people and in doing so illuminates the differences and similarities across two European contexts: Italy and the UK. The findings reveal pools of solidarity with disabled people across both countries that have on the one hand similar foundations such as the social embeddedness and social trust of citizens, while on the other hand contain some differences, such as the more direct and active nature of solidarity in Italy compared to the UK and the role of religiosity as an important determinant, particularly in Italy. Across both countries the role of ‘deservingness’ was key to understanding solidarity, and the study’s conclusions raise questions about a solidarity embedded by a degree of paternalism and even religious piety.


2021 ◽  
pp. 1-14
Author(s):  
Lisa Scullion ◽  
Katy Jones ◽  
Peter Dwyer ◽  
Celia Hynes ◽  
Philip Martin

There has been an increasing focus in the UK on the support provided to the Armed Forces community, with the publication of the Armed Forces Covenant (2011), the Strategy for our Veterans (2018) and the first ever Office for Veterans’ Affairs (2019). There is also an important body of research – including longitudinal research – focusing on transitions from military to civilian life, much of which is quantitative. At the same time, the UK has witnessed a period of unprecedented welfare reform. However, research focused on veterans’ interactions with the social security system has been largely absent. This article draws on the authors’ experiences of undertaking qualitative longitudinal research (QLR) to address this knowledge gap. We reflect on how QLR was essential in engaging policy makers enabling the research to bridge the two parallel policy worlds of veterans’ support and welfare reform, leading to significant policy and practice impact.


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