Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis

2016 ◽  
Vol 61 ◽  
pp. 463-471 ◽  
Author(s):  
Nouzha Harrati ◽  
Imed Bouchrika ◽  
Abdelkamel Tari ◽  
Ammar Ladjailia
Keyword(s):  
User Satisfaction ◽  
Learning Systems ◽  
Scale Analysis ◽  
System Usability Scale ◽  
System Usability ◽  
E Learning

scholarly journals USABILITY TESTING PADA OFFICE ADD-INS DALAM MENGINTEGRASIKAN SISTEM REKONSTRUKSI MATERI DAN SISTEM MANAJEMEN PEMBELAJARAN

2018 ◽  
Vol 4 (2) ◽  
Author(s):  
A.A. Gede Yudhi Paramartha ◽  
I Gede Partha Sindu ◽  
Agus Aan Jiwa Permana
Keyword(s):  
User Satisfaction ◽  
Management System ◽  
Usability Testing ◽  
Learning Material ◽  
Electronic Learning ◽  
System Usability Scale ◽  
System Usability ◽  
E Learning ◽  
Learning Management ◽  
Microsoft Office

ABSTRACT<br />The development of electronic learning materials requires various applications that are used to support electronic learning. The lecturer makes the material by utilizing a document processing application to create learning material, using a search engine to obtain teaching materials, and a Learning Management System to publish learning material. This causes the lecturer to have to move to one application to another application. In previous research, to overcome these problems, an add-ins was developed in Microsoft Office PowerPoint that integrates Learning Management Systems as a media for publishing learning materials, and Material Reconstruction System as a source of reusable teaching materials by utilizing the search engines provided. These add-ins function as an intermediary between the two systems with Microsoft PowerPoint, so users only need to use one application to develop learning material and publish it to e-learning. In this study, the add-ins that have been developed are tested using the usability testing method. Usability testing is done to determine the level of user satisfaction in using the add-ins and obtain feedback for system improvements. The method used is Retrospective Think Aloud method to obtain feedback from users, and the System Usability Scale to determine the level of user satisfaction in using the add-ins. The results showed that users were satisfied with the add-ins that had been developed. in addition, feedback from users was also successfully obtained and recommendations for add-ins improvements were made based on these recommendations.<br />Keywords : Learning Management System, Office Add-ins, Usability Testing<br />ABSTRAK<br />Pengembangan materi pembelajaran elektronik membutuhkan berbagai aplikasi yang digunakan untuk mendukung pembelajaran elektronik. Dosen membuat materi dengan memanfaatkan aplikasi pengolah dokumen untuk membuat materi, menggunakan mesin pencari untuk memperoleh bahan ajar, dan Sistem Manajemen Pembelajaran untuk mempublikasikan materi pembelajaran. Hal ini menyebabkan dosen harus berpindah ke satu aplikasi ke aplikasi yang lain. Pada penelitian sebelumnya, untuk mengatasi permasalahan tersebut, dikembangkan sebuah add-ins di Microsoft Office PowerPoint yang mengintegrasikan Sistem Manajemen Pembelajaran sebagai media publikasi materi pembelajaran, dan Sistem Rekonstruksi Materi sebagai sumber bahan ajar dengan memanfaatkan mesin pencari yang disediakan. Add-ins tersebut berfungsi sebagai perantara antar kedua sistem tersebut dengan Microsoft PowerPoint, sehingga pengguna hanya perlu menggunakan satu aplikasi untuk mengembangkan materi pembelajaran hingga mempublikasikan materi tersebut ke e-learning. Pada penelitian ini, add-ins yang telah dikembangkan diuji dengan menggunakan metode usability testing. Usability testing dilakukan untuk mengetahui tingkat kepuasan pengguna dalam menggunakan add-ins dan memperoleh umpan balik untuk perbaikan sistem. Metode yang digunakan adalah metode Retrospective Think Aloud (RTA) untuk memperoleh dari pengguna, dan System Usability Scale (SUS) untuk mengetahui tingkat kepuasan pengguna dalam menggunakan add-ins. Hasil penelitian menunjukkan bahwa pengguna merasa puas dengan add-ins yang telah dikembangkan. selain itu, umpan balik dari pengguna juga berhasil diperoleh dan dibuatkan rekomendasi perbaikan berdasarkan rekomendasi tersebut.<br />Kata kunci: Sistem Manajemen Pembelajaran, Office Add-ins, Usability Testing

scholarly journals Learner-User Satisfaction Survey in the AdaptWeb Platform using the Learner Choices from Learner-Driven Learning

2020 ◽  
Vol 28 ◽  
pp. 420-435
Author(s):  
Alessandro Da Silveira Dias ◽  
Leandro Krug Wives
Keyword(s):  
User Satisfaction ◽  
Serious Games ◽  
Learning Systems ◽  
Online Course ◽  
Satisfaction Survey ◽  
Learning Paradigm ◽  
Making Choices ◽  
E Learning ◽  
Definition Of ◽  
The Way

In this paper, we review the definition of the learner choices from the Learner-driven Learning paradigm for e-learning systems. After this, we analyze how different categories of e-learning systems enable the user to make these choices, such as Serious Games. We present in detail how AdaptWeb platform makes available these choices to learner users. Additionally, we present a satisfaction survey performed after an online course on AdaptWeb platform. The survey questions were about making choices during learning and about the way AdaptWeb makes the choices available to learner-users. Summarizing the results, students enjoyed being able to make choices about their own learning and felt that this possibility was beneficial to their learning. Moreover, they liked the way AdaptWeb makes the choices available to students. Most of the students found the system easy to use, intuitive, and the student's choices were explicit and easy to take.

A Heuristic Methodology for Multi-Criteria Evaluation of Web-Based E-Learning Systems Based on User Satisfaction

2008 ◽  
Vol 8 (24) ◽  
pp. 4603-4609 ◽  
Author(s):  
I. Mahdavi ◽  
H. Fazlollaht ◽  
A. Heidarzade ◽  
N. Mahdavi-Am ◽  
Y.I. Rooshan
Keyword(s):  
User Satisfaction ◽  
Learning Systems ◽  
Web Based ◽  
Multi Criteria Evaluation ◽  
E Learning ◽  
Heuristic Methodology

Value, Satisfaction, and Effectiveness

2006 ◽  
pp. 18-89
Author(s):  
Yair Levy
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Value Theory ◽  
Learning Systems ◽  
Mediated Learning ◽  
End User ◽  
Perceived Satisfaction ◽  
E Learning ◽  
Education Marketing ◽  
Systems Effectiveness

In this chapter, a comprehensive review of the major literature streams is presented and serves as a foundation for this book. To identify the relevant theories of value, this chapter starts with a discussion of the value theory from the field of behavioral research psychology and explores its implications on research in the fields of education, marketing, and information systems (IS). Rokeach’s Value Survey (RVS) theory, List of Values (LOV) theory, and value of information systems are discussed as the theoretical foundation for this study of learners’ perceived value of e-learning systems. To identify the relevant theories for studying user satisfaction of information systems, this chapter provides a discussion of two valid theories of user satisfaction from the IS field. User Information Satisfaction (UIS) theory and End-User Computing Satisfaction (EUCS) theory are presented as the foundation for guiding the assessment measures related to learners’ perceived satisfaction with e-learning systems. In the pursuit of development of a sound instrument to assess learners’ perceived e-learning systems effectiveness, this chapter continues with a discussion of IS Effectiveness theory from the field of information systems. Technology mediated learning (TML) literature from IS and education is presented (e.g., Alavi, 1994; Alavi, Wheeler, & Valacich, 1995; Hiltz & Johnson, 1990; Hiltz & Wellman, 1997; Leidner & Jarvenpaa, 1993; Marks, 2000; Piccoli, Ahmad, & Ives, 2001; Webster & Hackley, 1997).

User satisfaction and e-learning systems: Towards a multi-criteria evaluation methodology

2003 ◽  
Vol 3 (3) ◽  
pp. 249-259 ◽  
Author(s):  
Nikolaos F. Matsatsinis ◽  
Evangelos Grigoroudis ◽  
Pavlos Delias
Keyword(s):  
User Satisfaction ◽  
Learning Systems ◽  
Evaluation Methodology ◽  
Multi Criteria Evaluation ◽  
E Learning

scholarly journals EVALUASI KEPUASAN PENGGUNA E-LEARNING PADA PROSES PEMBELAJARAN DARING DI INSTITUT MANAJEMEN WIYATA INDONESIA

ARIKA ◽  
2020 ◽  
Vol 14 (2) ◽  
pp. 75-82
Author(s):  
Eneng Fitri Handayani ◽  
Mariati Tirta Wiyata
Keyword(s):  
Online Learning ◽  
Data Collection ◽  
Learning Process ◽  
User Satisfaction ◽  
Weighted Average ◽  
Learning Systems ◽  
E Learning ◽  
Descriptive Method

The research aims to obtain an overview of the (1) The quality of e-learning systems, (2) The quality of e-learning information, (3) The quality of e-learning services, and (4) e-Learning user satisfaction in the online learning process at the Institut Manajemen Wiyata Indonesia. This research uses the descriptive method of weighted average evaluative. Data collection is implemented by spreading the questionnaire. The results showed: (1) The quality of E-learning systems in the online learning process is categorized (well), (2) The quality of E-learning information on the online learning process is categorized (well), (3) The quality of E-learning services on the category of online learning is not good, (4) The satisfaction of E-learning users in the online learning process is categorized well.

E-Learning Service Delivery Quality

2013 ◽  
pp. 89-127 ◽  
Author(s):  
Ahmed Younis Alsabawy ◽  
Aileen Cater-Steel ◽  
Jeffrey Soar
Keyword(s):  
Service Delivery ◽  
User Satisfaction ◽  
Structural Equation ◽  
Critical Role ◽  
Learning Systems ◽  
Equation Modeling ◽  
Educational Institutions ◽  
E Learning ◽  
Electronic Channels

E-learning systems have received considerable attention from researchers, educational institutions, and organisations for their anticipated benefits. The objective of e-learning systems is to provide students with educational services via electronic channels. User dissatisfaction is considered the main issue facing universities in regards to e-learning systems. Service Delivery Quality (SDQ) can be deemed an essential concern for management and customers. This research investigates the role of SDQ on user satisfaction on two levels: the effect of SDQ on user satisfaction, and the effect of each sub-dimension of SDQ on user satisfaction. This paper reports on a study which surveyed 720 external students at an Australian university. The findings highlight the critical role of SDQ on user satisfaction. Based on the results of structural equation modeling and content analysis, a set of recommendations was formulated. The aim was to help improve service delivery quality, user satisfaction, and greater overall success of e-learning systems.

scholarly journals Development and evaluation of a multimedia e-learning resource for electrolyte and acid-base disorders

2011 ◽  
Vol 35 (3) ◽  
pp. 295-306 ◽  
Author(s):  
Mogamat Razeen Davids ◽  
Usuf M. E. Chikte ◽  
Mitchell L. Halperin
Keyword(s):  
Brain Size ◽  
Text Messages ◽  
Teaching Approach ◽  
Plasma Sodium ◽  
Acid Base ◽  
Learning Resource ◽  
System Usability Scale ◽  
System Usability ◽  
E Learning ◽  
The Impact

This article reports on the development and evaluation of a Web-based application that provides instruction and hands-on practice in managing electrolyte and acid-base disorders. Our teaching approach, which focuses on concepts rather than details, encourages quantitative analysis and a logical problem-solving approach. Identifying any dangers to the patient is a vital first step. Concepts such as an “appropriate response” to a given perturbation and the need for electroneutrality in body fluids are used repeatedly. Our Electrolyte Workshop was developed using Flash and followed an iterative design process. Two case-based tutorials were built in this first phase, with one tutorial including an interactive treatment simulation. Users select from a menu of therapies and see the impact of their choices on the patient. Appropriate text messages are displayed, and changes in body compartment sizes, brain size, and plasma sodium concentrations are illustrated via Flash animation. Challenges encountered included a shortage of skilled Flash developers, budgetary constraints, and challenges in communication between the authors and the developers. The application was evaluated via user testing by residents and specialists in internal medicine. Satisfaction was measured with a questionnaire based on the System Usability Scale. The mean System Usability Scale score was 78.4 ± 13.8, indicating a good level of usability. Participants rated the content as being scientifically sound; they liked the teaching approach and felt that concepts were conveyed clearly. They indicated that the application held their interest, that it increased their understanding of hyponatremia, and that they would recommend this learning resource to others.

scholarly journals An Assessment of E-Learning System for Instructors and Students of Panpacific University

2018 ◽  
Vol 1 (1) ◽  
pp. 63-70
Author(s):  
Jane M. Fernandez ◽  
Gina Lee M. Santos ◽  
Wennielyn C. Javier
Keyword(s):  
Student Learning ◽  
User Satisfaction ◽  
Teaching And Learning ◽  
Vital Role ◽  
Learning Systems ◽  
Learning System ◽  
E Learning ◽  
The Impact ◽  
Computer Studies ◽  
Positive Effect

Through teaching innovations, E-learning play a vital role in education. The researcher attests by determining the e-learning systems influence on students and instructors. In order to know the perceptions of the students and Instructors the researcher conducted a survey regarding their current experiences. The main purpose of the study was to investigate the impact of elearning used by the School of Computer Studies at Panpacific University. This study will detail the e-learning impacts which had on Instructors and Student participant’s performance about the level of user satisfaction and productivity, utilization and problems encountered. The study found out that the use of e-learning systems shows a positive effect on student learning. Instructors utilized e-learning system as presentation and preparation tool in teaching and learning. Most instructors positively confirm that e-learning supports teaching and learning effectively implemented.

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