scholarly journals Analysis of Catfish Supplier Services Quality in Catfish Food Stall in The City of Yogyakarta

2020 ◽  
Vol 147 ◽  
pp. 02004
Author(s):  
Rifqi Satriasakti ◽  
Kuncoro Harto Widodo ◽  
Didik Purwadi
Keyword(s):  
Service Quality ◽  
Services Quality ◽  
Consumer Perceptions ◽  
Level Of Satisfaction ◽  
Perceptions And Expectations ◽  
High Level ◽  
Logistics Service Quality ◽  
The City ◽  
Level Of Importance ◽  
Very High

This study aimed to determine the characteristics of catfish food stalls, to analyze the gap between consumer perceptions and expectations, to analyze the level of satisfaction of catfish food stalls for logistics services, and to understand the service attributes of catfish suppliers considered important by consumers. Components of service quality were analyzed based on nine dimensions of logistics service quality. The methods used for analyzing service quality in this study was GAP, CSI, and IPA. The order amount was mostly above 6 kg, amounting 43% of the total catfish orders. The overall gap value of the variables was 0.293. The CSI value was 84.49% which means that consumers were very satisfied with the supplier’s performance. There were 5 attributes in the quadrant with a very high level of importance, but the performance was still low.

scholarly journals The Satisfaction Level of Vice Principal at Tabuk Public Schools with the Selection process of School Leaders

2019 ◽  
Vol 3 (7) ◽  
Author(s):  
Waleed Zamil Al - Duran
Keyword(s):  
Public Education ◽  
School Leadership ◽  
School Leaders ◽  
Selection Process ◽  
Average Score ◽  
Vice Principals ◽  
Level Of Satisfaction ◽  
High Level ◽  
The City ◽  
Very High

  The objective of the study is Disclosure of the satisfaction level with the vice principal of public education schools about the process of selecting school leaders and identifying the most important trends in the selection process for school leaders, And compare them with the trends of the selection process prevailing in the city of Tabuk, And to determine the level of satisfaction of the vice principals of general education schools in the city of Tabuk on the process of selecting school leaders as is currently done, the researcher prepared a questionnaire consisting of (38) items In order to measure the level of satisfaction with the vice principals of public education schools in the city of Tabuk on the selection of school leaders, and distributed to the entire study community, consisting of (116) vice principals and the number of respondents (61) vice principals they were the sample of study, To answer the questions of the study and test hypotheses, The researcher had alpha-cronbach extraced, frequencies and percentages, Pearson correlation coefficient, arithmetic mean and standard deviations, and application of single-variance ANOVA analysis (F).The most important Results of the study were the average score of all the pivots which represents the level of satisfaction of the vice principals of public education schools at Tabuk, came from the selection with school leaders an average with (3.95), and a high level of satisfaction.The highest average score was "the Followed standards" with (4.15) and a high level of satisfaction, while the " Members of the Selection Committee " came last with an average (3.44) and a high level of satisfaction.Adimension "personal qualities", the highest average score with (4.32), and a very high level of satisfaction. Adimension" the candidate's scientific qualification" it received the lowest of average score with (3.75) and a very high level of satisfaction.The highest average score of Phrases it was "peace of thought and methodology"with (4.64), and a very high level of satisfaction. and the lowest average score of Phrases was "passing the school leadership test conducted by the National Center for Measurement and Evaluation by not less than 52%" with an average (3.08), and medium level of satisfaction.There were no statistically significant differences in the level of satisfaction of the vice principals of public education schools in Tabuk about the selection with school leaders according to the variables (stage, number of training courses, and experience), The most important recommendations to involve the educational administrations in the regions with the process & standards setting, expand the base of Selection Committee , By giving more participation to non-governmental educational institutions and bodies with the selection process, achieve cooperation between Department of Management and Educational Planning at Tabuk University (DMEPTU)And school leadership Department at Tabuk Region, in the field of setting standards, Scientific selection, and the DMEPTU contribution with the process, rehabilitation and training of school leaders.

scholarly journals ROLE OF EMPLOYEE ENGAGEMENT ON WORK SATISFACTION REGARDING EMPLOYEE SERVICES QUALITY AT THE GRAND SANTHI HOTEL DENPASAR

2019 ◽  
Vol 2 (1) ◽  
pp. 1-16
Author(s):  
Ni Made Dwi Puspitawati ◽  
Adhi Krisna Yuliawan
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Employee Engagement ◽  
Services Quality ◽  
Work Satisfaction ◽  
Level Of Satisfaction ◽  
Tourism Sector ◽  
High Level ◽  
The Relationship

The hotel is one of the facilities that strongly supports the progress of the tourism sector. Problems most commonly occur in regards to the lack of service quality are due to complaints received and employees who do not understand their functions and tasks clearly. Job satisfaction could be related to this lack of service that in turn affects the level of company engagement. The study examines the role of employee engagement on the relationship between work satisfaction and service quality. Results using path analysis show that work satisfaction influences employee engagement and service quality; and employee engagement influences service quality. Thus, proving that a high level of satisfaction will result in a higher sense of employee attachment to companies, which will create quality services.

scholarly journals SERVICE QUALITY ANALYSIS OF ARGO PARAHYANGAN TRAIN AS A TOOL FOR IMPROVING THE SERVICE

2018 ◽  
Author(s):  
Rorim Panday
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Services Quality ◽  
Descriptive Analysis ◽  
Quality Analysis ◽  
Passenger Satisfaction ◽  
Level Of Satisfaction ◽  
Train Services ◽  
Level Of Importance

Argo Parahyangan train is executive train for Jakarta-Bandung route, can be reached in 3 hours, with comfortable sitting in air condition compartment. This train becomes a favorite by executives. But the service of Argo Parahyangan is through decrease in quality of service. It can be known, because heard many complain about the service. This research is done by related to the variables of service quality at the train. Services quality cover three area that are service at ticket window, service at station and service in compartment. 18 variables have just identified. By 100 respondents’s passenger as randomly, it got data using questionnaire. The opinion related to level of importance variables and level of service quality variables. In analyzing the data used multi variate method and descriptive analysis. The result as follow : (1) The quality of service is in range badly to good enough, (2)The quality of service is not meet the passenger expectation, (3) The level of passenger satisfaction (average ) is 70,90 %, and (4) Only 4 variables that significant influence to level of satisfaction, are : X1 - Accurateness of time travel, X3 - Service at ticket window, X11- Temperature in compartment, X12- Cleanness in compartment.

scholarly journals Farmer Preference to High Elevation Rice Technological Packages for Accelerating Technological Dissemination (A case Study in Humbang Hasundutan Regency)

Agro Ekonomi ◽  
2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Setia Sari Girsang ◽  
Agung B Santosa ◽  
Tommy Purba ◽  
Deddy R Siagian ◽  
Khadijah E Ramija
Keyword(s):  
Low Cost ◽  
High Elevation ◽  
Primary Data ◽  
Survey Method ◽  
User Friendliness ◽  
Level Of Satisfaction ◽  
High Level ◽  
Level Of Importance

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation.  The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.

scholarly journals EVALUASI KINERJA DAN KEMAMPUAN KEUANGAN DAERAH KOTA MAGELANG

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Shania Nur Chasanah ◽  
Jihad Lukis Panjawa
Keyword(s):  
Financial Performance ◽  
Fiscal Decentralization ◽  
Secondary Data ◽  
Financial Capacity ◽  
Quadrant Method ◽  
High Level ◽  
Financial Dependency ◽  
The City ◽  
Very High

This study aims to analyze the performance and financial capability of Magelang City in the period 2014 - 2018. This study uses a quantitative approach with secondary data. The analytical tool used to measure the financial performance of the City of Magelang is a ratio and to calculate the financial capacity of the region measured by the index Share, Growth, Elasticity. The results showed the city of Magelang entered the category of low. The level of regional financial dependency shows a very high level of dependency. The degree of fiscal decentralization is in the moderate category. The level of effectiveness of regional income is very effective. The results of the calculation of the regional financial performance index (IKK) show that financial capacity is relatively high. Other findings from the mapping of regional financial capacity based on the quadrant method, the position of the city of Magelang is in quadrant III. This condition is also not ideal. The big role of PAD in Total Spending has a small chance because the growth of PAD is small. The contribution of PAD to total expenditure is high, but the growth of PAD is low. Efforts to further increase PAD by optimizing resource management and expanding the potential of the economic sector.

scholarly journals Topical symbols of Kyiv as a tourism brand

2021 ◽  
Vol 5 (S4) ◽  
pp. 1238-1251
Author(s):  
Illia Afanasiev ◽  
Lesia Ustymenko ◽  
Oksana Malynovska ◽  
Valentyn Stafiichuk ◽  
Nataliia Bulhakova
Keyword(s):  
Place Branding ◽  
Nation Branding ◽  
Capital City ◽  
City Branding ◽  
Key Factor ◽  
Questionnaire Surveys ◽  
High Level ◽  
The City ◽  
Factor Of Influence ◽  
Very High

The attention to branding, from theorists as well as from practitioners, had been remained at a very high level for the 2000s and 2010s. There many new branches of branding theory have emerged, and place branding was among them. Actually, place branding has become an umbrella term, a generic definition for three areas of study and practice: nation branding, region branding, and city branding. Every year, new scientific, journalistic, business articles and books on place branding emerge, there are even several specialized periodicals devoted to this field of branding. This study aims to identify the most relevant and effective symbol of the Ukrainian capital city Kyiv (Kiev) as a tourism brand. Questionnaire surveys and the content analysis of literature and mass media are used. Key segments and sub-segments of the target audience of Kyiv tourism branding are determined, as well as the key factor of influence on the formation of the opinion regarding the tourism symbols of Kyiv. The most common popular symbol is compared with the real resources of the city. Thus, a set of relevances is found appropriate for the development of effective branding of Kyiv.

scholarly journals Estudio de satisfacción de los asistentes a la Universiada de Invierno Granada 2015 (Study on attendees’ satisfaction at the Winter University Games of Granada 2015)

Retos ◽  
2017 ◽  
pp. 247-251
Author(s):  
Antonio Roca Cruz ◽  
David Cabello Manrique ◽  
Josue Gonzalez ◽  
Javier Courel-Ibáñez
Keyword(s):  
Service Quality ◽  
Host Country ◽  
Services Research ◽  
Media Attention ◽  
Sports Events ◽  
Spending Patterns ◽  
Level Of Satisfaction ◽  
High Level ◽  
The University ◽  
Medios De Comunicacion

Los eventos deportivos crean una nueva imagen del país anfitrión, atrae a espectadores y a los medios de comunicación. Estos eventos deportivos, pueden ser categorizados como servicios. La satisfacción de los distintos actores a este tipo de macro eventos deportivos, además van a repercutir en retornos económicos a la ciudad organizadora, es por ello que es importante el medir la satisfacción con los aspectos relevantes del mismo. La medición de la satisfacción de estos eventos deportivos se ha realizado a través de una encuesta autoadministrada midiendo la calidad de servicio mediante la escala Eventqual, así como el valor percibido, la satisfacción y otras variables actitudinales. Los resultados indican que la valoración de calidad depende del género y la edad del tipo de asistente al evento. El objetivo del presente estudio fue analizar la satisfacción del público, árbitros, voluntarios y deportistas a la ciudad de Granada durante la Universiada Granada 2015 en nuestro caso la satisfacción de los espectadores, jueces, deportistas y voluntarios fue extraordinariamente elevada.Abstract. Sports events contribute to create a new image of the host country by attracting visitors, spectators, and media attention. Literature suggests that these events could be categorized as services. Research also shows a direct correlation between the level of satisfaction of actors attending these events and, for example, the economic revenue obtained by the host city. For that reason, it is critical to measure what the most valued aspects or elements are for those attending such events. Measuring sports events attendees’ level of satisfaction is usually done through a self-administered survey that measures service quality by using the Eventqual scale, as well as perceived value and other attitudinal variables. Experience worldwide with this kind of surveys show that respondents’ segmentation (age, gender, socio-economic group, spending patterns, etc.) are key to determine their perceived level of satisfaction. The objective of the present study was to analyse the satisfaction of crowd, referees, volunteers and athletes attending the University Games 2015 that took place in Granada (Spain), with results showing a high level of satisfaction.

scholarly journals New information technology in medical institutions

1997 ◽  
Vol 78 (1) ◽  
pp. 60-64
Author(s):  
L. Yu. Emaletdinova ◽  
A. N. Korneenko ◽  
E. V. Miller ◽  
R. K. Fazdalov
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Data Base ◽  
Medical Service ◽  
Medical Information ◽  
Cardiology Department ◽  
Medical Institutions ◽  
New Information ◽  
High Level ◽  
The City

The use of computer medical information technology is one of the important factors of a rise of medical service quality in medical institutions. The formation of electronical maps of examination and treatment of patients will allow to improve the documents quality, to teach young specialists fast, to provide the high level of examination organization and to create the data base of all patients. The data base of patients is the basis for fast and thorough scientific research due to full and objective information about patients. The functions of subsystems promoted into the cardiology department of the city many profile hospital are described.

scholarly journals Pengaruh soft dan hard services terhadap akreditasi dan loyalitas pemustaka

2018 ◽  
Vol 14 (1) ◽  
pp. 108
Author(s):  
Sungadi Sungadi
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Multiple Regression ◽  
Direct Influence ◽  
Library Users ◽  
Endogenous Variables ◽  
Object Of Study ◽  
High Level ◽  
Very High

Introduction. As of January 2018 The Directorate of UII Library re-obtained the accreditation A from the National Library of Indonesia, and also become  the best unit of UII in 2017, it needs to have further evaluation.Data collection method. The survey was conducted at UII Library in July-October 2017, with sample of 252 students as respondents using purposive sampling. The hypothesis in this paper was there is influence between soft and hard services to user loyalty through acceptable accreditation intervening variables.Data analysis. The data was analysed by using multiple regression and path analysis in SPSS 16.0. Multiple regression was used to test direct influence between variables, while  path analysis was used   to determine the effect of exogenous variables on endogenous variables through intervening variable.Results and Discussions. The results showed that  the level of service quality and loyalty was high-very high (79.75-82.83%). The simultaneous influence of soft service (X1) and hard service (X2) on loyalty (Z) through accreditation (Y) increased  from 0.329 to 0.442 (0.442> 0.329). Simultaneously soft service (X1), hard service (X2) via accreditation (Y)-affected loyalty of library users (Z).Conclusions. In this research can be concluded that: Quality of service in UII Library Directorate in high condition s.d very high, while quality assurance level (accreditation) categorized high, and loyality pemustaka at very high level. The result of data analysis shows that the variable of soft service quality and hard there is direct influence to loyalty pemustaka. Meanwhile, the variable of soft and hard service through accreditation variable has an effect on the loyalty of the user. Future researchers can develop this research by involving all libraries within the UII as an object of study.

scholarly journals THE EFFECT OF SERVICE QUALITY AND RELATIONAL EFFORTS ON TRANSACTION SATISFACTION, RELATIONAL OUTCOME AND CUSTOMER RETENTION IN RETAIL BUSINESS IN THE CITY OF BANJARMASIN

2019 ◽  
Vol 7 (10) ◽  
pp. 113-120
Author(s):  
Noor ritawaty
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Significant Influence ◽  
Services Quality ◽  
Customer Retention ◽  
Relational Satisfaction ◽  
Retail Business ◽  
Relational Outcomes ◽  
The City

ABSTRACT The study aims to analyze the influence of the services quality and relational efforts relational satisfaction, relational outcomes and retention of customers in the retail business in the city of Banjarmasin. The population in this study is the consumer supermarket in the city of Banjarmasin, such as Hypermart, Giant. Lottemart, and Ramayana Robinson. Given the respondents in this study is homogeneous, so that the sample collection technique is systematic random sampling with selected respondents must meet predetermined criteria standards. because the population is not limited to, the proportional method used to determine the number of samples as many as 200. Data analysis  using SPSS and AMOS 20.0 software. From the test results that, only 7 hypothesis  have a significant effect, namely: services Quality has significantly influence to customer satisfaction of retail transactions in Banjarmasin. Quality of service is a significant effect on the retention of retail customers in the city of Banjarmasin. Relational Efforts significant effect on satisfaction of customer transactions in Banjarmasin. Relational efforts has significant influence to outcome relational. Satisfaction transaction has significant influence to outcome relational retail customers in the city of Banjarmasin.  Transactions Satisfaction has significant effect to the customer retention of retail customers in the city of Banjarmasin. Outcome relational has significant effect on the customersretention in the city of Banjarmasin.While two other hypothesis has not significant are: Quality of service not significant effect on relational outcomes retail customers in the city of Banjarmasin. Efforts relational no significant effect on the retention of retail customers in the city of Banjarmasin.   Keywords: Service Quality, Relational Effort, Transaction Satisfaction, Relational Outcomes, Customer Retention

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