scholarly journals Estudio de satisfacción de los asistentes a la Universiada de Invierno Granada 2015 (Study on attendees’ satisfaction at the Winter University Games of Granada 2015)

Retos ◽  
2017 ◽  
pp. 247-251
Author(s):  
Antonio Roca Cruz ◽  
David Cabello Manrique ◽  
Josue Gonzalez ◽  
Javier Courel-Ibáñez
Keyword(s):  
Service Quality ◽  
Host Country ◽  
Services Research ◽  
Media Attention ◽  
Sports Events ◽  
Spending Patterns ◽  
Level Of Satisfaction ◽  
High Level ◽  
The University ◽  
Medios De Comunicacion

Los eventos deportivos crean una nueva imagen del país anfitrión, atrae a espectadores y a los medios de comunicación. Estos eventos deportivos, pueden ser categorizados como servicios. La satisfacción de los distintos actores a este tipo de macro eventos deportivos, además van a repercutir en retornos económicos a la ciudad organizadora, es por ello que es importante el medir la satisfacción con los aspectos relevantes del mismo. La medición de la satisfacción de estos eventos deportivos se ha realizado a través de una encuesta autoadministrada midiendo la calidad de servicio mediante la escala Eventqual, así como el valor percibido, la satisfacción y otras variables actitudinales. Los resultados indican que la valoración de calidad depende del género y la edad del tipo de asistente al evento. El objetivo del presente estudio fue analizar la satisfacción del público, árbitros, voluntarios y deportistas a la ciudad de Granada durante la Universiada Granada 2015 en nuestro caso la satisfacción de los espectadores, jueces, deportistas y voluntarios fue extraordinariamente elevada.Abstract. Sports events contribute to create a new image of the host country by attracting visitors, spectators, and media attention. Literature suggests that these events could be categorized as services. Research also shows a direct correlation between the level of satisfaction of actors attending these events and, for example, the economic revenue obtained by the host city. For that reason, it is critical to measure what the most valued aspects or elements are for those attending such events. Measuring sports events attendees’ level of satisfaction is usually done through a self-administered survey that measures service quality by using the Eventqual scale, as well as perceived value and other attitudinal variables. Experience worldwide with this kind of surveys show that respondents’ segmentation (age, gender, socio-economic group, spending patterns, etc.) are key to determine their perceived level of satisfaction. The objective of the present study was to analyse the satisfaction of crowd, referees, volunteers and athletes attending the University Games 2015 that took place in Granada (Spain), with results showing a high level of satisfaction.

scholarly journals Marketing Implications Associated with Non-Returning Students in University Certificate Programs

2013 ◽  
Vol 31 (2) ◽  
Author(s):  
Gordon Thompson
Keyword(s):  
Significant Proportion ◽  
Returning Students ◽  
Certificate Program ◽  
Certificate Programs ◽  
Level Of Satisfaction ◽  
University Of Manitoba ◽  
High Level ◽  
University Experience ◽  
The University ◽  
Intention To Return

This study examines the attitudes and future plans of students who discontinued their studies in university certificate programs. These non-returning students were separated into three groups: opt-outs, stop-outs, and drop-outs. Two separate surveys were undertaken; one survey consisted of students enrolled in a certificate program offered by the University of Saskatchewan, and the other consisted of students enrolled in several certificate programs offered by the University of Manitoba. The study examined three primary questions:What proportion of non-returning students commenced their certificate studies with the intention of completing the program and earning the certificate?What proportion of non-returning students intend to return to complete their program?What attitudes do these students have toward the certificate program in which they had enrolled?Several findings of special significance are reported. First, approximately one-quarter of the students in this study indicated that they entered their certificate program with no intention of completing the program. Second, a significant proportion of the students in this study indicated an intention to return and complete their certificate program. Finally, respondents indicated a very high level of satisfaction with their university experience despite the discontinuation of their studies. The implications of these findings for the marketing of certificate programs are examined and suggestions for further research are offered.

scholarly journals Assessment of quality of educational services of the university

2020 ◽  
pp. 117-123
Author(s):  
A. S. Basyuk ◽  
R. V. Antipenko
Keyword(s):  
Educational Services ◽  
Quality Of Education ◽  
Research And Innovation ◽  
Innovation Activities ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Main Components ◽  
High Level ◽  
The University

The article assesses the quality of educational services of the University on the example of fgbou VO “KubSTU”. The concepts of quality of education and educational services are considered, which determine the main components of quality of education, consisting of four parameters: the object of receiving services, the subject of providing services, the process of providing services, the degree of customer satisfaction. Based on these components, the analysis of the quality of education “Kuban state University”, in which was investigated the following categories: number of students enrolled in the University, average grade of students enrolled in College on a budget, the number of educational programs, quality workforce, research and innovation activities, the level of satisfaction of employers with graduates. Based on the analysis of the main indicators characterizing the quality of educational services, it is concluded that quality management in “KubSTU” is effective and provides a high level of training of graduates, and to achieve modern quality of educational services of the University it is necessary to improve the quality system of education at all levels of management of higher education institutions.

scholarly journals An Analysis of the Profiles and the Opinion of Students Enrolled on xMOOCs at the University of Málaga

2019 ◽  
Vol 11 (24) ◽  
pp. 6910 ◽  
Author(s):  
Julio Ruiz-Palmero ◽  
Daniel López-Álvarez ◽  
Enrique Sánchez-Rivas ◽  
José Sánchez-Rodríguez
Keyword(s):  
Social Media ◽  
Subject Matter ◽  
Online Courses ◽  
Massive Open Online Courses ◽  
Massive Open Online ◽  
Men And Women ◽  
Level Of Satisfaction ◽  
The Subject ◽  
High Level ◽  
The University

The study aims to learn more about the profiles of students who attended several Massive Open Online Courses (MOOCs) at the University of Málaga (Málaga, Spain) and their opinion about them. The results of this study are based on a survey conducted by the students who completed the courses. The number of men and women as a whole is similar, although significant differences can be observed depending on the subject matter of the courses, which is also the case with the age of the students. The data revealed that 80% have university studies and 60% were working. The students in the sample learned about MOOCs mainly from other people (friends, social media, etc.) and showed a high level of satisfaction with them. It is significant that 99.4% would take another MOOC or that 97.9% would recommend it to a friend, colleague, or family member.

scholarly journals Intellectual Growth For Undergraduate Students: Evaluation Results From An Undergraduate Research Conference

2010 ◽  
Vol 7 (2) ◽  
Author(s):  
Sharyn J. Potter ◽  
Eleanor Abrams ◽  
Lisa Townson ◽  
Cameron Wake ◽  
Julie E. Williams
Keyword(s):  
New Hampshire ◽  
Undergraduate Students ◽  
Undergraduate Research ◽  
Educational Impact ◽  
Research Conference ◽  
Level Of Satisfaction ◽  
The Social ◽  
High Level ◽  
The University ◽  
University Of New Hampshire

We describe the development and evaluation of the university-wide, weeklong undergraduate research conference at the University of New Hampshire.  Despite increases nationally in the number of undergraduate research conferences (URC), there has been little research examining the social and educational impact of these events on student presenters. We describe the development and evaluation of the university-wide, weeklong URC at the University of New Hampshire. A survey administered to URC participants over a four year period revealed that research culminating in a presentation at the URC was one of the more influential events students experienced during their undergraduate years and students realized a high level of satisfaction from presenting at the URC.

scholarly journals Analisa Kepuasan Mahasiswa terhadap Kualitas Pelayanan Pendidikan

2020 ◽  
Vol 19 (1) ◽  
pp. 24-29
Author(s):  
Ni Luh Anik Puspa Ningsih ◽  
Dewa Ayu Putu Niti Widari ◽  
I Made Artawan
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Private University ◽  
Quality Of Education ◽  
Educational Service ◽  
Education Services ◽  
Level Of Satisfaction ◽  
Survey Results ◽  
The University

Abstract-During the learning process, students have experience with educational services at the University. This experience will create a perspective on the quality of education services provided. This will be related to the level of student satisfaction. This level of satisfaction will made an opinions. That generally will quickly spread, to family, friends and society. Bad opinion will affect the University's image, so it is important to analyze student satisfaction. A survey are held to gain information about student satisfaction.. This research was conducted at Warmadewa University, a private university in Denpasar, Bali. Survey results are summarized in the index of student satisfaction with the quality of education services at Warmadewa University. Based on the dimensions of service quality, namely tangibles, reliability, empathy, responsiveness, assurance students feel "satisfied". The overall survey results show that students assess the quality of education services at a "satisfying" level. Keywords: Student Satisfaction; Educational Service Quality Abstrak-Selama proses pembelajaran, mahasiswa memiliki pengalaman terkait pelayanan pendidikan di Universitas. Pengalaman ini menciptakan persepsi terhadap kualitas pelayanan pendidikan yang akan membentuk kepuasan bagi mahasiswa. Tingkat kepuasan tertentu akan membentuk opini. Ini akan menyebar dengan cepat, pada keluarga, teman dan masyarakat. Persepsi yang buruk akan mempengaruhi citra Universitas. Tujuan dari penelitian ini untuk menganalisa tingkat kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas. Populasi penelitian ini adalah seluruh mahasiswa aktif Penelitian ini dilakukan di Universitas Warmadewa, Denpasar, Bali. Penelitian dilakukan dengan metode survey. Hasil survey terangkum dalam indeks kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas Warmadewa. Berdasarkan dimensi kualitas layanan yaitu bukti fisik, kehandalan, empati, daya tanggap dan jaminan, mahasiswa merasa “puas”. Hasil survey keseluruhan menunjukkan bahwa mahasiswa menilai kualitas layanan pendidikan pada tingkat “memuaskan” Kata kunci : Kepuasan Mahasiswa ; Kualitas Pelayanan Pendidikan

scholarly journals Analysis of Catfish Supplier Services Quality in Catfish Food Stall in The City of Yogyakarta

2020 ◽  
Vol 147 ◽  
pp. 02004
Author(s):  
Rifqi Satriasakti ◽  
Kuncoro Harto Widodo ◽  
Didik Purwadi
Keyword(s):  
Service Quality ◽  
Services Quality ◽  
Consumer Perceptions ◽  
Level Of Satisfaction ◽  
Perceptions And Expectations ◽  
High Level ◽  
Logistics Service Quality ◽  
The City ◽  
Level Of Importance ◽  
Very High

This study aimed to determine the characteristics of catfish food stalls, to analyze the gap between consumer perceptions and expectations, to analyze the level of satisfaction of catfish food stalls for logistics services, and to understand the service attributes of catfish suppliers considered important by consumers. Components of service quality were analyzed based on nine dimensions of logistics service quality. The methods used for analyzing service quality in this study was GAP, CSI, and IPA. The order amount was mostly above 6 kg, amounting 43% of the total catfish orders. The overall gap value of the variables was 0.293. The CSI value was 84.49% which means that consumers were very satisfied with the supplier’s performance. There were 5 attributes in the quadrant with a very high level of importance, but the performance was still low.

scholarly journals ROLE OF EMPLOYEE ENGAGEMENT ON WORK SATISFACTION REGARDING EMPLOYEE SERVICES QUALITY AT THE GRAND SANTHI HOTEL DENPASAR

2019 ◽  
Vol 2 (1) ◽  
pp. 1-16
Author(s):  
Ni Made Dwi Puspitawati ◽  
Adhi Krisna Yuliawan
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Employee Engagement ◽  
Services Quality ◽  
Work Satisfaction ◽  
Level Of Satisfaction ◽  
Tourism Sector ◽  
High Level ◽  
The Relationship

The hotel is one of the facilities that strongly supports the progress of the tourism sector. Problems most commonly occur in regards to the lack of service quality are due to complaints received and employees who do not understand their functions and tasks clearly. Job satisfaction could be related to this lack of service that in turn affects the level of company engagement. The study examines the role of employee engagement on the relationship between work satisfaction and service quality. Results using path analysis show that work satisfaction influences employee engagement and service quality; and employee engagement influences service quality. Thus, proving that a high level of satisfaction will result in a higher sense of employee attachment to companies, which will create quality services.

scholarly journals Examination of Satisfaction Level of Bank Service Customers Using Servqual Model

2018 ◽  
Vol 56 (4) ◽  
pp. 475-486
Author(s):  
Velida Zimonjić
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Empirical Research ◽  
Banking Sector ◽  
Business Success ◽  
Satisfaction Level ◽  
Measurement Models ◽  
Level Of Satisfaction ◽  
High Level

Abstract Customers, their needs, wishes and expectations have to be in the focus of each market-oriented enterprise, whose aim is to survive and develop in the conditions of continuous changes of environment and pronounced degree of competence. The aim of this paper is to emphasise the importance of customer satisfaction linked to service quality using theoretical survey and empirical research, point to factors that influence its level and present the measurement models in order to provide adequate reaction of the enterprise. Special attention is paid to the examination of relationship between the customer satisfaction, expectations, loyalty and service quality. The establishment and maintenance of long-term relationships based on high level of satisfaction through delivery of superior service quality leads to customer loyalty, whereby loyalty is a precondition for repurchase and realisation of business success of an enterprise. Since banking sector is extremely turbulent and characterised by strong competition, the empirical research conducted by the author using SERVQUAL model is aimed at examination of the satisfaction level of bank service customers and consequently making relevant recommendations and conclusions.

scholarly journals TRADITIONAL RETAIL BUSINESS DEVELOPMENT MODEL IN THE NORTHEAST REGION ALONG THE BORDER OF THAILAND

2020 ◽  
Vol 5 (21) ◽  
pp. 40-51
Author(s):  
Arnupap Kerepat ◽  
Thanasuwit Thabhiranrak
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Business Model ◽  
Quality Service ◽  
Value For Money ◽  
Northeast Region ◽  
Level Of Satisfaction ◽  
Retail Business ◽  
High Level

The objectives of this research were to: firstly, study the level of satisfaction in purchasing products, product quality, service quality, and money value of consumers in the traditional retail businesses in the northeast region along the border of Thailand, secondly, study the influence of variables affecting the success of traditional retail businesses in the northeast region along the border of Thailand, and thirdly, develop the traditional retail business model in the northeast region along the border of Thailand. The samples consisted of 380 people living in 7 provinces along the border of Thailand, which were Loei province, Nong Khai province, Bueng Kan province, Mukdahan province, and Amnat Charoen province; collected 54 people each, and Nakhon Phanom province and Ubon Ratchathani province; collected 55 people each. The research results indicated that the consumers’ opinions towards satisfaction in purchasing products, product quality, service quality, and the value for money of consumer's perspectives were rated at a high level. In addition, factors including purchasing satisfaction, product quality, quality of service, and value for money affected the success of traditional retail businesses. Lastly, the traditional retail business model in the northeast region along the border of Thailand should focus on product quality, value for money, purchasing satisfaction, and service quality.

Decision Support System for Determining Pharmacy Service Quality

2019 ◽  
Vol 16 (12) ◽  
pp. 4970-4978
Author(s):  
Dedi Irawan ◽  
Miftachul Huda ◽  
Kamarul Shukri Mat Teh ◽  
Siti Suhaila Ihwani ◽  
Mohd Hambali Rashid ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Evaluation ◽  
Level Of Service ◽  
Weighting Method ◽  
Trading Company ◽  
Level Of Satisfaction ◽  
Simple Additive Weighting ◽  
High Level

Service quality of a trading company affects the level of customer satisfaction. The better the service quality, the higher the level of customer satisfaction. A high level of satisfaction allows the increase of consumers in the company concerned. Evaluation of service quality at Among Rogo Pharmacy is very necessary because the results of the evaluation can be used as a reference to determine policies related to the efforts in improving service quality. This research was conducted using SAW (Simple Additive Weighting) method. This method was chosen because it was able to select alternatives from a number of alternatives. The intended alternative is the level of service quality, namely: (1) Very Bad, (2) Bad, (3) Fair, (4) Good, (5) Very Good. Evaluation results based on observations of Among Rogo Pharmacy were also calculated along with these alternatives and alternatives whose value close to the calculation service evaluation results at Among Rogo Pharmacy. There were considered true to determine the quality of service at Among Rogo Pharmacy. This system can still be developed again by adding weight of the criteria, or by using other methods.

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