scholarly journals ROLE OF EMPLOYEE ENGAGEMENT ON WORK SATISFACTION REGARDING EMPLOYEE SERVICES QUALITY AT THE GRAND SANTHI HOTEL DENPASAR

2019 ◽  
Vol 2 (1) ◽  
pp. 1-16
Author(s):  
Ni Made Dwi Puspitawati ◽  
Adhi Krisna Yuliawan
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Employee Engagement ◽  
Services Quality ◽  
Work Satisfaction ◽  
Level Of Satisfaction ◽  
Tourism Sector ◽  
High Level ◽  
The Relationship

The hotel is one of the facilities that strongly supports the progress of the tourism sector. Problems most commonly occur in regards to the lack of service quality are due to complaints received and employees who do not understand their functions and tasks clearly. Job satisfaction could be related to this lack of service that in turn affects the level of company engagement. The study examines the role of employee engagement on the relationship between work satisfaction and service quality. Results using path analysis show that work satisfaction influences employee engagement and service quality; and employee engagement influences service quality. Thus, proving that a high level of satisfaction will result in a higher sense of employee attachment to companies, which will create quality services.

scholarly journals The Mediating Role of Work Satisfaction on the Effect of Organizational Justice on Employee Engagement

2021 ◽  
Vol 8 (8) ◽  
pp. 196-207
Author(s):  
Siswoyo Haryono
Keyword(s):  
Job Satisfaction ◽  
Organizational Justice ◽  
Employee Engagement ◽  
Work Satisfaction ◽  
Temporary Employees ◽  
Mediating Role

This research evaluates the mediation role of job satisfaction on the effect of organizational justice on employee engagement among temporary employees at Universitas Muhammadiyah Yogyakarta. The population of temporary employees at Universitas Muhammadiyah Yogyakarta is 213, and the sample was 70. The analysis employed Smart PLS 3.0. The results show that organizational justice affects job satisfaction, and job satisfaction significantly affects employee engagement. Job satisfaction has a mediation role in the effect of organizational justice on employee engagement among temporary employees at Universitas Muhammadiyah Yogyakarta. The benefit of the research is that improving employee engagement would be adequate by increasing both job satisfaction and organizational justice.

scholarly journals The Relationship between Customers and Community Pharmacies during the COVID-19 (SARS-CoV-2) Pandemic: A Survey from Italy

2021 ◽  
Vol 18 (18) ◽  
pp. 9582
Author(s):  
Francesca Baratta ◽  
Michele Ciccolella ◽  
Paola Brusa
Keyword(s):  
Social Inequalities ◽  
Essential Element ◽  
Disease Outbreak ◽  
Community Pharmacies ◽  
Misleading Information ◽  
Level Of Satisfaction ◽  
The Future ◽  
High Level ◽  
The Relationship

Community pharmacies are among the most easily accessible health services. Considering the major impact of COVID-19 in social terms, the purpose was to analyse the evolution of the relationship between community pharmacies and customers during the pandemic in 2020 and to understand which strategies should be implemented in the future. The data have been collected from May to December 2020. Pharmacists administered a questionnaire, also available online, to all customers that agreed to participate. The total number of respondents was 502. The results obtained confirm a generally high level of satisfaction with pharmacies among customers and appreciation for the role of community pharmacies. For the future, the priority is to monitor the situation to break down social inequalities. A task that can be entrusted to the branch of the healthcare service ideally suited to this end: local medicine, of which the community pharmacy is an essential element. The post-pandemic pharmacy will need to have the skills to provide accurate and reliable information on issues, including broad topics such as prevention and lifestyle to fight “syndemic” (two or more factors that work together to make a disease worse) and “infodemic” (too much information including false or misleading information during a disease outbreak).

scholarly journals The Role of Human Resources Training in Improving the Employee's Performance: Applied Study in the Five Stars Hotels in Jordan

2017 ◽  
Vol 8 (5) ◽  
pp. 46
Author(s):  
Naser A. Aboyassin ◽  
Mustafa A. F. Sultan
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Applied Study ◽  
Dependent Variables ◽  
Evaluation Of Training ◽  
And Gender ◽  
The Relationship ◽  
Positive Effect

This study aimed to determine the role of human resources training dimension (training needs analysis, training program design, training duration, and evaluation of training) in improving employee's performance (productivity, service quality, and job satisfaction) in five-star hotels in Jordan. Questionnaire was the tool of collecting data from a sample of (191) employees working in Five Stars Hotels. The results of the study indicated that there is a positive effect of training on all three criteria of employee's performance (productivity, service quality, and job satisfaction). Also, there is no effect of the two mediator variables (age and gender) on the relationship between independent and dependent variables.

Justice and employee engagement

2015 ◽  
Vol 7 (1) ◽  
pp. 89-103 ◽  
Author(s):  
Manish Gupta ◽  
Yln Kumar
Keyword(s):  
Employee Engagement ◽  
Future Research ◽  
Content Type ◽  
Mediating Role ◽  
Member Exchange ◽  
Challenging Environment ◽  
High Level ◽  
Relationship Of ◽  
The Relationship

Purpose – The purpose of this paper is to examine the mediating role of trust in the relationship of justice and employee engagement (EE) in Indian B-schools. Design/methodology/approach – Multiple regression was carried out on the responses obtained from 320 academics working in different Indian B-schools. Findings – The results showed that vertical trust (VT) partially mediates the procedural justice (PJ) and the EE relationship. Distributive justice, PJ, VT and EE were found to be significantly correlated with each other. Research limitations/implications – A very important implication from the findings is that the research will help the Indian B-schools engage their employees in a better manner and face the challenging environment. Future research can be carried out on finding the mediating effects of leader member exchange on VT-EE relationships with other levels of higher education. Originality/value – The current study empirically proved that a good level of PJ leads to a high level of VT and which ultimately results in engaged academics in Indian B-schools.

scholarly journals Analysis of Catfish Supplier Services Quality in Catfish Food Stall in The City of Yogyakarta

2020 ◽  
Vol 147 ◽  
pp. 02004
Author(s):  
Rifqi Satriasakti ◽  
Kuncoro Harto Widodo ◽  
Didik Purwadi
Keyword(s):  
Service Quality ◽  
Services Quality ◽  
Consumer Perceptions ◽  
Level Of Satisfaction ◽  
Perceptions And Expectations ◽  
High Level ◽  
Logistics Service Quality ◽  
The City ◽  
Level Of Importance ◽  
Very High

This study aimed to determine the characteristics of catfish food stalls, to analyze the gap between consumer perceptions and expectations, to analyze the level of satisfaction of catfish food stalls for logistics services, and to understand the service attributes of catfish suppliers considered important by consumers. Components of service quality were analyzed based on nine dimensions of logistics service quality. The methods used for analyzing service quality in this study was GAP, CSI, and IPA. The order amount was mostly above 6 kg, amounting 43% of the total catfish orders. The overall gap value of the variables was 0.293. The CSI value was 84.49% which means that consumers were very satisfied with the supplier’s performance. There were 5 attributes in the quadrant with a very high level of importance, but the performance was still low.

Do HR Practices Influence Job Satisfaction? Examining the Mediating Role of Employee Engagement in Indian Public Sector Undertakings

2017 ◽  
Vol 20 (1) ◽  
pp. 119-132 ◽  
Author(s):  
Rabindra Kumar Pradhan ◽  
Sangya Dash ◽  
Lalatendu Kesari Jena
Keyword(s):  
Job Satisfaction ◽  
Public Sector ◽  
Employee Engagement ◽  
Structural Equation ◽  
Mediating Role ◽  
Hr Practices ◽  
The Relationship ◽  
Practical Implications ◽  
Shed Light

There is a dearth of research examining relationship among HR practices, employee engagement and job satisfaction in public sector undertakings in India. The present study makes an attempt to shed light on this largely neglected area of research by examining the mediating function of employee engagement between HR practices and job satisfaction. Data were collected from 393 executives through a questionnaire survey. Structural equation modelling was used to examine the relationship between HR practices, employee engagement and job satisfaction. HR practices were found to be positively linked with job satisfaction. Further, employee engagement significantly mediated the relationship between HR practices and job satisfaction. The practical implications of the study are discussed in the light of the existing literature.

scholarly journals The Relationship Among Superleader, Perceived Organizational Support and Work Performance Mediated By Work Satisfaction and Employee

2019 ◽  
Vol 8 (4) ◽  
pp. 2406-2415
Keyword(s):  
Job Satisfaction ◽  
Employee Engagement ◽  
Organizational Support ◽  
Work Performance ◽  
Perceived Organizational Support ◽  
Work Satisfaction ◽  
Insignificant Effect ◽  
And Performance ◽  
Indirect Relationship ◽  
The Relationship

The research aims to analyze and explain the effect of Superleader on Employee Engagement; the effect of Superleader on work satisfaction; the effect of Superleader on work performance; the effect of Perceived Organizational Support on Employee Engagement, the effect of Perceived Organizational Support on work satisfaction; the effect of job satisfaction on Employee Engagement; the effect of job satisfaction on work performance and the effect of Employee Engagement on work performance. The number of samples used in this research was 240 people. The data was analyzed by using Generalized Structured Component Analysis (GSCA). The result shows that Superleader had both positive and significant effect on work performance, Superleader led significantly to Employee Engagement, Superleader had positive effect but insignificant on work performance, Perceived Organizational Support had a positive and significant relationship on job satisfaction, Perceived Organizational Support had positive and significant effect on Employee Engagement, Perceived Organizational Support led positively but insignificantly to work performance, Job Satisfaction led to Employee Engagement both positively and significantly, Job Satisfaction had a positive and significant effect as well on work performance. While the indirect relationship between Superleader and Performance mediated by Satisfaction based on Sobel test showed insignificant effect. The insignificant effect of Perceived Organizational Support variable on Performance mediated by Satisfaction showed significant result. Moreover, the indirect effect between Perceived Organizational Support variable on Performance mediated by Employee Engagement also indicateed a significant result.

scholarly journals The Role of Fun at Work towards Job Satisfaction of Employee with Work Engagement as Mediator

2019 ◽  
Vol 3 (2) ◽  
pp. 31
Author(s):  
Yan Ayu Permatasari ◽  
Asri Laksmi Riani
Keyword(s):  
Job Satisfaction ◽  
Work Engagement ◽  
Sampling Method ◽  
Work Satisfaction ◽  
Sampling Technique ◽  
Work Involvement ◽  
The Relationship

<p>The purpose of this study is to examine the effect of fun at work on job satisfaction with work engagement as a mediation variable. Specifically, this study is intended is to find out the relationship between fun at work and work engagement, fun at work and work satisfaction, and fun at work and work satisfaction mediated by work engagement. Data were collected through surveys and conducted by distributing questionnaires to the company. The sampling technique used is a saturation sampling method, which all members of the population were used as the sample. The sample consisted of 65 respondents. The results of this study suggests that fun at work significantly affects work engagement. In addition, work involvement indirectly mediates between fun at work and job satisfaction. This phenomenon possibly can occur because a fun workplace can stimulate a good mood and excitement for employees in doing their job.</p>

scholarly journals The Relationship between Motivational Factors and Job Satisfaction in Royal Malaysian Navy (RMN) Headquarters

Webology ◽  
2021 ◽  
Vol 18 (Special Issue 04) ◽  
pp. 31-45
Author(s):  
Ikmal Bin Abd Malik
Keyword(s):  
Job Satisfaction ◽  
Personal Growth ◽  
Growth Promotion ◽  
Data Gathering ◽  
Motivation Factors ◽  
Significant Relationships ◽  
Level Of Satisfaction ◽  
High Level ◽  
Hygiene Theory ◽  
The Relationship

The purpose of this study is to explore and evaluate the relationship between motivation factors (MF) and job satisfaction (JS) in the Royal Malaysian Navy (RMN) personnel. There are among the 250 personnel who are serving at Royal Malaysian Navy Head Quarters (RMN HQ), and questionnaires have been distributed to them for data gathering. The study adopted the Herzberg’s Motivation-Hygiene Theory (1959) as a framework in determining the relationship between MFs and JS among the personnel. To simplify, when an individual has a high level of MFs, which in this study refers to the opportunity for personal growth, promotion opportunity, responsibility, recognition and achievement, the level of satisfaction in doing his/her job is also increased. While for JS refers to workers' who are happy with their job, despite any kind of job, with or without supervision the workers will do their best in doing their work. JS can be measured in cognitive, affective, and behavioural components. Having JS will make an individual more positive and motivated to work independently. SPSS version 22 is used for the analysis of data. The outcomes indicated that there are significant relationships between MFs towards JS among RMN personnel.

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